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Waffle House

Waffle House review: service

D
Author of the review
2:47 am UTC

I have been coming to this waffle house for years and ever since the store got a new 3rd shift cook, the store has gone downhill. I complained about my food and the conduct of employees before and I see nothing has changed. I've been coming here twice a week, every week for at least 5 years and I've never experienced such horrible service in my life. When I pull up, your employees are outside smoking(even the pregnant waitress who plays the pity card to customers) one time I had to hunt down the cook and waitress and they were out back getting high. Last week when I was in here, my waitress, Jennifer was talking about trying to find pills. The other waitress, Taylor took her boyfriend behind the store. That night a customer walked out because the cook was outside and wouldn't cook any food, there was no gravy. One time, my waitress Raven was so high she couldn't take my regular order down correctly. I've come in while the older lady is cooking we talk and she says that the whole store is aware of the drug problem going on but obviously nothing is being done about it. I sometimes see another regular customer who comes in, and on one of my visits, he even said that the store isn't being ran like it should be. He comes in more often than I do and has told me that he is bothered by the cook flirting with all the younger waitresses and other females that come in. I've never had a problem with this restaurant before but I've recently started saving my receipts to confirm that all of this is going on in front of customers and that management isn't handling the problem. Some of their friends come in drunk to hang out with employees and it slows the whole store down because they are more focused on hanging out with their friends than they are doing their job. They talk vulgar and make rude comments about the female customers that come in. One of their friends that hangs out with them, harasses female customers that come in, drunkenly hitting on them and making them uncomfortable. The whole experience of coming to this restaurant has changed and I'm very displeased with the service I now receive when this group of employees are in the store. I walked out tonight, because I'm not comfortable with the fact that this is allowed to go on.

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    Jul 25, 2026
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Waffle House Category
Waffle House is ranked 33 among 57 companies in the Fast Food Chains category