Waffle House
reviews and complaints

I am a huge fan of Waffle House but I may not be showing up to the one near me anymore. A waitress there has been bullying me (and me specifically) whenever I go there. She won't let me play songs on the Waffle House jukebox (she runs over and blocks me from playing anything), she refuses to give me certain menu items when she will give the people I am with the menu item and when I complain, I never get the menu item. She also makes extremely rude comments to me and talks down on me like I'm some sort of child.

Michelle came to take our order then asked us to wait a minute. She then proceeded to do everything but take out order. The couple that came in just prior and ordered got their food before we got another waitress to take out order. Michelle never even came back to check on us. Kelli was awesome and took care of us! Michelle needs some training in not ignoring her customers. And Kelli got an awesome tip from all at my table!

I work night shifts over at a warehouse just 2 minutes away from this Waffle House location. I usually make a stop there for lunch maybe once or twice out the week. My break is only 30 minutes so my time is limited. Tonight i go up there and there's no cook outside. I video taped the cook walking inside minutes after i ordered. This needs to be handled. Plenty of nights i came there and everyone is standing outside smoking a cigarette with the door locked. This is poor customer service and i feel like these employees need more supervision. I know for a fact they wouldn't be doing these things if someone was watching them.

The store at 3.30 pm had no steaks, chicken, and only one pork chop. Their was three of us rying to order dinner 2 wanted pork chop dinner and one a steak dinner. I ask then if they had chicken and the answer was no . the waitress advised that the manager went home and did not take items out of the freezers. Then we proceeded to order my mother took the one pork chop they had left then was told no salad either. So she ended up with one pork chop and eggs. My brother ended up with a hamberger instead of a steak dinner. And I ended up with a Philly sandwich which what none of us wanted. We wasted 34.00 at this restaurant. I believe we should be replaced the dinner we came and to eat for dinner. I also wanted to let you know there was 3 waitress and a cook and they all said they would not call the manager so a lot of people from 3.30 on ok

Sunday 2:30pm. I come into the Morgan City Louisiana location. I request Coffee and a water as I've been doing a lot lately and for 10years.
As some woman who was to take order kept cleaning dishes. I asked "Is coffee ready"? Yes her reply. Can I get some? I'll bring it when I take your order. I get up to leave and she asks. Is anything wrong. Yeah I want coffee. It's our policy to only bring it after you order.
WT? I've never had anything less me this happen in Waffle House. Nor will I again.

Me and my son went to store 229116 on 8/12/18 check out was between 9 915 everything was good, them I go to pay my bill with my debt card. 21.26 was the bill I left a 7 dollar tip which is 32 almost 33 percent. As we go to walk out our server yalls out ooo 7 dollars which was just uncalled for and disrespectful. If my son was not with me I would have took that tip off and gave nothing! Im disgusted with your company and the people that represents your company and the store.

The management at this store is is very unprofessional. She talks about the employees issues among other employees and plays favorites with family members she has employed in her store.The store is constantly out of things needed for third shift because the management doesn't pull the items from the back before she leaves. I feel that the store is slowly going down hill since the unit manager has been in this store. The store has went through employees after employees because the people are realizing there is no set rules for every employee, it is different for certain employees.

A friend and I went to the Waffle House on north 18th street in monroe Louisiana. As we entered We found a seat and sat for a little over fifteen minutes without anyone coming to the table to greet or even take our drink orders. We watched as other tables walked in and were taken care of while we still sat there. I was highly disappointed and extremely upset. We left after realizing that none of the employees wanted to serve us.

My husband and I went to the Waffle House #596 in Crossville, TN on 8/2/18. I couldn't believe what happened on our visit!

First, things seemed ok. We ordered and got our food and things were going ok. Next, one of the employees came out of the bathroom holding up a blouse that someone had left in the bathroom. She went table to table asking if anyone left it in the bathroom. It was brand new and still had the tags on it. It was a flowery lace long sleeved button up blouse. No one claimed it.

A few minutes later there were about 5-6 employees laughing and cracking up behind the counter. I looked up and saw the white male cook with glasses, put on the blouse and several employees whipped out their phones and were taking pictures of him. I thought, what is happening? What if the person who owned that blouse were to come back and ask if someone handed it in? She would have gotten her brand new blouse back that had been worn by a male employee who had been cooking all morning and sweating and put her shirt on as a joke. I didn't like that at all! Where is the basic respect for someone else's things?

Next, our waitress gives us our check without asking us if we wanted or needed anything else, which I thought was rude. She just wanted to get back to the shenanigans happening behind the counter. The manager was even standing there watching the whole thing.

Then, there were two employees who went outside for a smoke break. When they came back inside, they went straight to handling silverware and napkins, without ever washing their hands. What was worse, is that a manager was standing at the door watching both of them the whole time and never told them to wash their hands or anything! That has to be some kind of health code violation.

Finally, we got up to pay and, on the check, it had a 10% sales tax. I asked my husband, "Isn't our sales tax 9.75%"? He said yep. So, I asked the girl at the checkout, what is the sales tax? She said it was 9.75%. I said, well, the waitress put 10% tax on our bill. Our bill was $17.90 and tax was $1.79. Granted, not a huge difference in pay, but I thought I would ask her about it. She said that she was trained to just put 10% sales tax because it was easier to add up on the handwritten receipt. Really? That is illegal! She said that the manager said they could not use any calculators and she said it was too difficult to figure out the tax in their heads, so they were told to just charge 10% sales tax to make it easy. She said she would work it out if we really wanted it refigured. At that point, I asked her if they offer a Veteran's discount. She said yes, and said, "So I will just take the 10% tax off and leave it at that". So, I still don't know what the veteran discount was and was so flustered by that time, I paid the bill and left. I just could not believe they would be ripping off customers like that. If you average 5cents per customer, times about 150 per day, for a year, that store is making over $2700 per year! Crazy and illegal! Wouldn't that store have a surplus of money (somewhere) if all of the checks and balances were done each night on the registers?

Waffle House Headquarters really need to keep better tabs on how the individual stores are doing business before the whole company gets sued for ripping folks off. No telling how long this has been going on. I was very disappointed in the whole visit, as I have enjoyed Waffle Houses elsewhere in the United States.

The resolution I would like to see is health codes issues addressed, this Waffle House probably needs training on health codes and respect for the customer items that may be left behind. Also, they need to teach the waitresses how to use a calculator and let them use it, so the correct sales tax is on each bill instead of overcharging.

I was moved to another store because Ara stated that couples weren't allowed to work together in the same store. Now all of a sudden it's fine for couples to work together in the same store? Canal street has a couple working together and so does Stumpf. At Canal it's mini and her mate and at Stumpf it Brittney and Chanel and they use the same home address? Where is the equality? Ara runs her district the way she wants to run it, not the Waffle House way. And when Jessica comes down to investigate situations nothing ever seems to get done. The New Orleans district has gone straight downhill and Canal St was the best location. Now I go in there, everyone's intoxicated on something. It's ridiculous!

While I was eating seemed like manager was being very hateful to server.
Server was crying and I never got my coffee.
Really quite frankly loss my appetite.
I've lived near this waffle house since it was built.
First time I've ever felt like I should have ate somewhere else.
I wake up to face a new day get breakfast and then see bad management should have took employee away from public if there is a issue not belittle an employee that been there for a while.
Ginger's was manager

There were three people in our party on Thursday at the Sidney Marcus location store 1276. We waited about 15 minutes to be seated because all of the available tables were dirty. Once the waitress was available to clean the table she called a party of two that came in after us too seat them. Another waitress came out to clean another but had to stop to go checkout another customer. At this we were totally confused after waiting about 30 minutes. So was asked can someone please come clean our table. The older waitress comes out with an attitude and finishes cleaning the table. After bring seated we decided to leave due to the horrible service thus far. One friend asked what was the problem the waitress stated people called out and the manager wasn't there? Bad business waffle house

Regarding the waffle house location at 101 Brook Ln, Spring Lake, NC 28390. This store has to be the absolute worst waffle house I've been in. Granted the typical WH food is nothing to speak about anyway however, this store takes it to a new level of nasty. I have frequented this location several times over the past month each time hoping it gets better but it doesn't. now the staff is nice enough and the place is well its a waffle house what can I say but, The food is below sub par. Each time I've been in its progressively worse. I generally visit this store around 6am and the crew on s hift has been there al lnight and complaining about the hours and how tired they are and it shows when you order and the food is floating in grease that is coating the bottom of the plate/bowl and was scraped from the grill so that there are crunchy black pieces of grill brick that are included (free of charge) from where the person at the grill was cleaning it and didn't bother to wipe it off and just scrapped it with te same spatula they then use to prepare your food. The same food that when brought to the table is A. floating in grease, B. undercooked ( egg white still clear and runny on an over medium?) and the bread and or biscuit with a burnt ring around the edge. Not to mention the EXTRA Crispy bacon that is barely cooked and soggy and droops when you pick it up. There is a SERIOUS lack of decent food at that location and needs to be address before someone else gets sick like I did a week ago after leaving the WH and heading straight home and to the bathroom where i was sitting on it for the next 20 minutes before going to the clinic. This location is ABSOLUTELY UNSAT food is not only gross its dangerous. Eating grill brick and old nasty oil with god knows what else in it not to mention the undercooked food is in no way acceptable or safe.

I arrived at Waffle House Number 1401 to find Jay (last name unknown) was yelling at Eric and threatening to write him up for not washing the dishes that Jay had left there from his shift. Jay threatened to write Eric up and told him that he would never get promoted. I do not like bullies, nor bigots. Jay was white and Eric, black. I, too, am Caucasian. I can only assume Kay's actions were discriminatory because there was no other reason for him to berate Eric. Eric did a fine job waiting on me. He followed through with Jay's request because Jay is a shift manager. I shall confer with my constituents at the Labor Board to see if this warrants further investigation. Meanwhile you may want to inform Jay that in a world full of media, yes I recorded it, that he should watch how he treats others.

We arrived to waffle house (store #177) didn't received any type of greeting or acknowledged from any of the employees... The whole staff is clueless and the customer service is just horrible. How can they hire people like this when they obviously hate their job. They weren't busy at all.. I was there for around 15minutes no one asked for our drinks nothing.. When I asked for a supervisor no one knew where he/she was... I just decided to leave instead and went to dennis. Waffle house stop hiring people who don't like to work!

My name is Sebastian Cruz I worked on 9th and Langley in Pensacola Florida with Waffle House since September till April of 2018 I worked very hard I did everything Michael M told me to do and Wyatt even working off the clock to help them save on labor cost I worked overtime work different stores did everything possible that I could do when I have become sick and where I could not work as much and asked to be cut down to hours of 20 hours and work certain days of the week I was discriminated against I did everything I could do even the work from other cooks that were lazy which was mentioned and I mentioned that to Michael I mention that to which was the district boss I mentioned that to Wyatt Nothing was ever done about it all I got was discriminated against and sexually harassed and comments made because of being gay along with the other waiter J I asked to go to wait tables and was refusing refusing refused to 23 years of restaurant management experience waiting tables managing restaurants I was denied this is unfair to me now I'm trying to receive unemployment they want to fight me I think now it's time to get a lawyer and contact the union for discrimination against age and disability because that's what I was done I was forced out and I think that is unfair so this is where I go to no one wants to help me with this through the company I was being fair ask for my unemployment now they want to deny me or fight me on my unemployment now this is where I contact an attorney to get this cleared up all I ask for is my unemployment now I'm at different stores and stuff and Michael asked me to do it I did everything you asked me to do I did my job above and beyond they refused to give me they refused to let me wait tables I waited tables one time to fill in because no one else was there I did an excellent job I asked to wait tables I lost hundreds of dollars by doing that and I would have still been there if they would have allowed me to do that two other people that he's not supposed to do when the management is told not to do that discusses it with employees and customers

On 7/20/2018 about 12:10 pm, I (dorethea robinson) dined in at the waffle house on 5970 memorial drive 30083. When I entered the restaurant there was a very strong smell of bleach, I stated to one of the mangers on duty that I had a heart condition and asthma, she stated that they were cleaning the store, I stated that is something you would do at night. The employees were very loud and playing and joking a lot with each other. I had to ask several times for lemons for my tea. My order was made wrong, I asked for t-bone steak, they gave me sirloin steak, I replied to them that they were not listening. It seems as if there are to many young people working together including management, very unprofessional staff. I have had to many problem with waffle house on many many occasions, I am not going to eat at waffle house never again, I will encourage all of my friends and family to not eat there as well. Waffle house you need to invest in some serous training for your staff members, if not you will continue to see declines in you customers and sells.

A very angry customer,
Dorethea robinson

We went in to one night and ordered and she brings out the wrong food and we told her that was not what we ordered she was very very rude and didn't offer to fix it or say sorry and we didn't touch it still had to pay for it won't be going back such crappy service oh and I think her name was Latoya or something it started with a L and she wore glasses

Greetings. My complaint is very disturbing because I have just experienced the most rude employees I've ever experienced! There was one gentleman cleaning the grill but no one greeted the customers with any type of courtesy or respect. The gentleman cleaning the grill continue to clean the grill without responding to any of the customers in a respectable manner. I must admit I've never seen such blatant rudeness and disregard for customer service not to mention the franchise of Waffle House itself! This is a disgusting display of professionalism on the part of Waffle House and I'm beginning to question the screening process for the employees. The time the approximate time for my visit was maybe 3: 10 a. M. Eastern time at the Virginia Avenue location in Atlanta Georgia. There are two locations but the specific location I'm referring to is the location next to the liquor store down the street from Spondivits which has another location right next to it. I want to hear an immediate response please. My email is [protected]@gmail.com . After speaking to one of the other employees I've come to the conclusion that Waffle House really and I mean really needs to scream the character of their employees. It is so so sad that these franchises seem to not teach the employees about customer service!

I arrived at the restaurant a little after 9am. When I got seated the waitress for my table walked by at least twice before asking me what I wanted. I first ordered coffee because I was waiting for a friend to show up. When the friend got there, he was seated for at least 30 seconds or so when our waitress got drinks for a couple who was just walking in the door before asking my friend what he wanted. She actually spent a good bit of time with the other customers before coming to the table. When she did she didn't ask my friend if he would like something to drink instead she expected us to order right away. My friend did make a comment about people coming in after him getting service first. It went downhill from there in my opinion.

We finally got our orders in and it was a long wait for a normal Waffle House meal. We both run out of our drinks and they sit there empty for at least 5 minutes before she refilled them but not before she refilled others who got there after us. When our food did arrive it was at best lukewarm and my order wasn't complete. While eating we both again run out of drinks and they never got refilled. When we had finished our meals the tickets were not readily available and mine had to be redone because of the food not served that I had ordered. My receipt ticket number is [protected]. I can't remember the waitress name but can be sure I will not use that Waffle House again anytime soon. This isn't the first time I have had problems at this one but this is the first time I am filing a complaint.