The complaint has been investigated and
resolved to the customer's satisfactionResolved VRBO — customer service
resolved to the customer's satisfaction
After having problems with posting a listing to VRBO.com, I attempted to contact Customer Service for assistance (twice) and received standardized replies that were no help. I requested a phone number to talk to someone (they don't provide any phone numbers) and was told that they do not talk to their customers, only email. I finally sent enough emails that the customer service manager emailed me and said that she could call me, which she did (on an unlisted number). She said that there were issues but blindly defended all their actions. I requested a refund several times without any results.
I would avoid this company at all costs as there is no value placed on customer service.