CB Vehicle Repair and Maintenance Volkswagen Complaints #82-101

Volkswagen review: this review is for the service department.

aofresita of Miami Beach, US

Mar 10, 2020 10:29 am UTC

I went to Deel and It's as if; I was being punished for having a 7 year old VW car.

Took my VW to service because the ABS sensor lights and other sensors were on- (13-after computer scan).

Service experience:
As I arrived at the service desk; the salesman stated "that my car was very old" a 2013-with 56k miles.

The estimate included: Breather valve $509, Turbo valve $445, Upper trimming/Chain cover/3-Seals $382, Oil service $115, Pollen filter $75, Engine air filter $82, Control arm and rear bushings $460, Speed Sensors both rear left/right $613, Rear light and turn signal $92, Manual scrape/ ABS control module $3209

When he came back with the repair cost, the total was $5983, more than my car was worth. The Service guy suggested that "I should walk to the dealer across the street and trade in my car."I thought it was a joke as it seems to be an excessive amount of money for a 56k miles car.

I called a regular mechanic who said that he can run the computer and diagnose my car; when he was done with the diagnose and repair; the cost was $169. He replaced 2 sensors plus labor. The car is in perfect shape and running like new.

This is the reason, I have taken the time to write this review; to express the frustration.. I feel like DEEL is a complete scam, with terrible customer service. Worst service department! Worst customer service Attitude, and they don't give a crap about you. Worst worst worst place ever!

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