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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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3:48 am EDT
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Vodacom vodacom fibre - scheduling and installation

On the 28th of May 2018 I contacted:
Address: Vodacom 4u, Patriot Centre
New Street, Paarl, 7646
www.vodacom.co.za

To request the cost of Fibre plans. I received feedback the same day which was great service.
I live in 11 Volendam Estate, 6th avenue, Wellington, 7655.
Fibre was installed in 2017 in our security estate.
My husband and I made decision on the 8th of June with which plan we wanted to proceed with and informed the Sales consultant to proceed with arranging the installation dates.
We were informed that we will be contacted via an sms service regarding the scheduling date and time for installation.
From the 8th of June to the 7th of July 2018 I followed-up every week regarding the installation, but the Sales Consultant kept informing me she is following up with head office regarding the scheduling dates and do not know what is the hold up.
On the 7th of July 2018 I made contact again and then decided I am also going to call Vodacom directly on 082 1904 as this was getting ridiculous not getting answers! I was informed there where numerous Sales orders on Vodacom's system - one was pending approval and one was cancelled. By this time my husband and I was sick of waiting. I asked to cancel everything and to start over the process again directly with Vodacom with the hope that this will be sorted out quicker. I mean really how difficult can it be just to schedule the appointment for installation! the Fibre is already installed in the complex it just needs to be installed in our home!
Weeks have passed again, numerous phone calls costing me a fortune, every time the consultants I talked to say they can't see why the Scheduling department is not getting back to us etc. and they will escalate it to the managers. But this has also not helped one bit. I demanded I want to speak to a Manager to resolve this terrible service and experience I am having with Vodacam, I mean we have not even started to use your service and the experience was already so terrible and such a big let down - the consultant I spoke to promised a Manager will phone me back the same day, but it has been more than a week now and still no call back from anyone at Vodacom.
The worst of it is that we can't contact a different service provider to install the Fibre as Vodacom installed the Fibre in our security estate. So our hands are cut-off if we want Fibre, which we really want.

This is my last reference received - SR [protected].

Is there anyone that could help us?
Kind regards,
Tanja Rossouw

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1:24 am EDT
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Vodacom unfairly listing me on itc

I have tried to apply for accounts on numerous occasions and I have been declined, due to having a R70 outstanding balance with Vodacom, since 2007/12/27?! I know for a fact that this account was paid in full and R70 is an amount that can easily be written off...?

Besides this, according to my knowledge and understanding, if you have debt (if you have defaulted and not paid), older than 3 years old and no one tried to contact you with regards to this debt and they did not hand you over, the debt has prescribed and you cannot be held responsible for the debt anymore. This is more than 10 years already!

When I phone Vodacom, they say that they don't have an account for me... And when I explain my situation, all of a sudden they find something, BUT still aren't willing to assist me! I even went to Vodacom in Middelburg Mall to find out if I can just pay the R70 to get it off my name, but they can't find an account on my name and therefor they cannot take my money, because they will have no where to allocate it to...

I need this to be taken off my credit report ASAP! And I want a letter from Vodacom stating that I don't owe them anything!

Your URGENT response will be highly appreciated! If I do not get any response within the next 24 hours, I will report you to the NCR and the Ombudsman... This is ridiculous and unfair!

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5:47 am EDT
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Vodacom outstanding product code for hp laptop upgrade

I recently upgrade my cell nr [protected] and receive an HP Laptop.
I still haven't received the product code to use the excel and word applications. Can you please help me with the product code. The deal was done at Vodacom Shop Kuruman. Due to this product codes not supply to me the laptop is to now use for me. I did visit the relevant shop to assist me, but it I haven't been help at all.

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2:41 am EDT

Vodacom very poor service delivery customer care

04 August 2018
[protected]

To Whom It May Concern

I am very disappointed in the service I got this morning from Vodacom, I called using number 082 135 (Customer Care) at 08:41 and selected to speak to an consultant my enquiry was as following:
I have purchased a 3GB Dstv Now Video Bundle
I asked the lady twice to assist me on how to use the service till my surprise she dropped the phone in my ear,
I called back the very same lady assist and when she heard it was me with the same enquiry the phone was dropped for the second time.

So here are my the facts:
I know that nobody attends to complaint emails at Vodacom.
I have 9 Active lines under my personal name with Vodacom that costs me R3945.49 every month.
I am a customer for almost 11 years now.
I wanted to open Business lines in the future but it wont happen because I am going to MTN when all my lines expire in 2020, because of lack of Customer Support.
I feel that Vodacom's attitude towards me is "Just Another Customer"

Regards
Selmare Hitge

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Clivavo
, ZA
Aug 15, 2018 3:09 am EDT
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Good day, I'm very disappointed in the manner in which Vodacom has handled my deceased wife's contract [protected]. I have cancelled this contract on the 26th of January already, upon which I was epected to pay R3538.72. I have emailed all requested documentation on the 26th of January and again last week and again today.
I'm shocked in the inability of Vodacom to process the requested service. I'm still receiving calls that my wife's account is in arrears...in fact I have been handed over to a debt collector...how embarrassing...

I'm cannot express my total dissatisfaction and abhorrence with the service I'm receiving from Vodacom after being a client for almost 30 years! I trust that this email lands on the correct person's desk and a swift reply will be appreciated. I have no problem to email the documents for a 4th time. I don't appreciate being reminded about my wife's death. Please take the necessary action and advise accordingly. I'm strongly considering changing SP when my current contract ends..soon. I'm also moving my daughters' cellular services to a provider who would value administration and customer services

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henrybushney
, ZA
Aug 10, 2018 12:46 am EDT
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Morning,

I have sent numerous mails to vspdocumentmanagment@vodacom.co.za with regards to my Iphone
IME number which i ned proof i bought it form Vodacom. the system picks it up 100% under my business
but no response to date.

Henry Bushney
Hitech Gregfor

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8:24 am EDT
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Vodacom data disappearing

On Friday the 27th of July I check on my phone on the vodacom app the balance on the data was over 17gb, and the airtime balance was over R300, I do still have available on number [protected].
On Saturday the 28th of July, when I wanted to use my i-pad i saw that the balance on the number was zero on the data as well as on the airtime.
On Thuesday I phone the customer care centre, reported it and I was helped and they assisted me by checking all the settings and helped me with 1gb of data.
I really appreciated it, but my concern is that all my data from over 17gb was depleted as well as the more than R300 of airtime that was still available on that number.
I am not happy with this.

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8:18 am EDT

Vodacom poor service delivery

Good day

I would like to express my dissatisfaction with the level of service l have received from Vodacom. I am a Vodacom data contract subscriber and have been with Vodacom for over two years. I recently applied to have my personal details changed with Vodacom - namely, to change my identity number from my Zimbabwean passport number (which I used to sign up for this contract initially) to my SA ID number.

To effect this change, Vodacom has made this seem impossible. I was told to go to a Vodacom shop Service Centre and went to Tech Zone (Shop number 131) at Festival Mall in Kempton Park. I was told to fill in a Customer detail change request from there on 20 July 2018. Today, 01 August 2018, I decided to follow up on the progress of the application. Firstly, I was waiting for over an hour without being attended to- twas chaos, service was exceptional unprofessional. As if to prove my point, some customers decided to leave the store without having been served due to the lack of service. I was given the number for the Vodacom accounts department by one of the staff members roaming around in the store as I was not being served. After calling the number (082 1946) I got a shock as my request had been despatched to the wrong department. At this point, I have been waiting for 9 working days for a request which doesn't even exist! The call centre agent with whom I spoke (call reference number [protected]), said he'd escalated my query to the correct department and that it should be resolved within 72 hours-which l no longer have considering the fact that l have been running in circles. It became patently clear to me that Vodacom doesn't value my business - they have more important clients than myself.

It's important to note that customers should be treated with priority - without customers there is no revenue. Customer is King says Peter Drucker-management guru, even if l am paying a cent every month to Vodacom, l am still a reliable customer and never skipped payment of my bill and my account is always up to date and this is what l get from Vodacom for my loyalty. As for the staff at the service centre, they should be ashamed of themselves, they surely don't know and understand the reasoning for leaving their homes in the morning to come to the shop - to allow a customer to the leave the Vodacom shop just because s/he was unattended it brings the level of service down.

Please let me know if my business is still required or if l should take my custom elsewhere where it could be valued

Please note, l have posted a copy of this mail on Hellopeter.

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6:02 am EDT
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Vodacom my vodacom telephone contract

I had an account with vodacom however last month I requested tge account to ve closed has vodacom has been taking money out of my account like they own it.. Than I contacted the call centre the girl I spoke to was thabo she tols me mam u can buy the account fenish within the next 12 months as the amount will increase and u will then pay 305 per month obly to follow up that no arrangements was done. Am really disgusted by the service I will never use vodacom again il put uce on hellopeter and any other social media let poeople can know about your cons

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8:31 am EDT
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Vodacom cancelling contract

I phoned Vodacom in April to cancel my contract as my contract ended. I have spoken to countless people and STILL MY ACCOUNT GETS DEBITED...why is my account being debited when the contract ended? I want my money back from April. R330 for 3 months. It's utter nonsens that no one at Vodacom can or could service my request. If you don't get my money refunded I will complain on Hello Peter about Vodacom's bad service.

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Xavie
, ZA
Aug 02, 2018 9:48 am EDT
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Hi I agree. I cancelled two numbers at the end of June because the contracts had come to an end. When I wanted to confirm that the numbers had been cancelled (6th of July 2018) I was told by the agent that the cancellation was not done properly. I asked whether I would be charged and he implicitly said I would not the numbers will just drop. Which I accepted. Now I continually get those calls from the robot and have tried the call center no luck. This is a rotten state of affairs.

Xavier
[protected]

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Waranda
, ZA
Aug 02, 2018 9:16 am EDT

I feel your pain, phoning now for the 3de time as well to find out when they canceling my one handset i have with them, i have canceled this contact 3 times already. My contract was done in January and still trying to get the thing canceled. If i knew better i would have never taken this contact with them.

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6:58 am EDT
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Vodacom very very bad service

I have been a Vodacom customer for over 8 years, me and my husband. Never have I claimed screen insurance, but about a year ago my husbands CAT phone screen chattered and his CAT speaker were not working so they send us a new phone. Now my CAT S30 that I have now for over a year screen has chattered and I have send it in for repair on the 26/06/2018, the Saturday 30/06/2018 they phoned me and said that my excess payable will be R150.00, I said that it will be fine, it would take 2 weeks for my phone to be repaired (at Polokwane). I phoned Vodacom Lephalale on the 12/07/2018 to hear if my phone is back from repairs they said no my phone was send back unfixed because I have not paid the excess, the 17/07/2018 I went and paid the excess of R150.00 at FNB LEPHALALE MALL BRANCH, VODACOM SHOP LEPHALALE MALL, send the proof of my payment to Polokwane repairs so that my phone could be fixed! Today 01/08/2018 I went to the Vodacom Shop Lephalale Mall to hear what is going on, my phone is still not fixed because now there is a problem with the IMEI number! Best of all they could track my phone with the job no that they gave me I am so upset what am I to do. The service is pathetic! The day I took in my phone I begged them that is very important that they fix my phone as soon as possible, because my father have passed away and I needed my phone with thing that had to be organized, now I have to sit with the loss of my Dad and very bad and disappointing service by Vodacom they just keep on giving me the run around.

Kind regards
Hope that U can help me with my situation

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3:17 am EDT
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Vodacom unethical accumulation of exoired and ported contract

Sent: Wednesday, 1 August 2018 10:06 AM
To: [protected]@vodacom.co.za; VSP LEGAL SPECIALIZED COLLECT ; [protected]@vodacom.co.za; [protected]@symok.co.za
Cc: [protected]@icasa.org.za; [protected]@ICASA.org.za
Subject: FW: EC-1KKP-225C1D
Importance: High

VODACOM,

Why is this taking so long to resolve. I was promised that within 3 working days this matter would be finalized and still nothing. This has been going on from December 2016 when I had initially sent my cancellation form in.

Now two years later you advise that I am handed over yet my contract came to end in February 2017 with more than sufficient notice. Porting was successful yet your cancellations department never actually cancelled my contract but created a ghost number accordingly to Legal (Bridgette) which ended up accumulating all these costs.
VODACOM is an absolute joke, the service is unprofessional and communication is clearly non-existent. What has happened here is highly illegal and unethical which is now why I have included ICASA in this matter. ICASA ID Love to hear your opinion in this matter.

VODACOM you cannot create ghost numbers when porting was successful and sufficient cancellation notice provided. Then to add insult to injury not only was sufficient notice given and porting successful but VODACOM continued to debit my account until May 2017 to which I placed a stop order against. Then your false Ghost number continued to accumulate these costs (whereby I am NOT Liable for), handed over and given that I am a signatory for my employers bank account this is a serious matter.

I have tried on multiple attempts to make contact and send emails but this falls on deaf ears apart from the same automatic email that you are in receipt of my mail. What utter nonsense.
Complaint has been posted on http://hellopeter.com and on http://ComplaintsBoard.com also no success.
This clearly shows the kind of service Vodacom is providing to their clients.

So to recap for your convenience:
1. Cancellation Letter sent to Vodacom December 2016 (Copy Attached)
2. Ported from Vodacom to Cell C February 2017 (I still own this number to date)
3. Stopped Continuous debit orders in May 2017
4. Vodacom Legal handed me over and listed me with the Credit Bureau
5. I now need a paid up letter stating the matter is resolved and the error was on Vodacom's behalf not Mine
6. Clear me with the Credit Bureau. I have always had outstanding credit rating and because of VODACOM im now [censored].

My patience on this matter has run out. Please can someone actually do something about this.
You choose your profession not me, in saying that should you not have the passion to do your job ethically and with proper turnaround times to resolve this matter.

REGARDS

Olivia Redelinghuys

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Marianne Van Heerden
, US
Aug 01, 2018 5:35 am EDT

I feel for every person lodging a complaint against Vodacom. I too, will have to resort to legal steps after numerous broken promises and terrible service.
1. Vodacom made a mistake more than a year ago, I went to the shop in the Centurion Mall and had no results before Nic, a manager, tried to help. Repeated requests have been escalated. Phone calls, emails, visits to shop, , ,
2. Then, once again, my request had been incorrectly solved, leaving me with more problems.
3. I was present when Nic phoned Mari, a regional manager, to explain the problem. Another incorrect solution.
4, I phoned customer care again and again, until by miracle, I landed on one Xolani's line. He was extremely helpful. Soon afterwards I received a phone call from this company in which I was assured that the full amount of more than R6000 will be in my bank account NO LATER THAN TUESDAY.
5. Well, Tuesday came and went... I phoned customer care again and spoke to a woman who did not know anything . I asked her to phone Nic at the relevant store to get the full picture. She was reluctant and demanded the phone number which she could easily access.
6. She came back to me later to tell me she can't get through on the number upon which I called the number and was put through to NIc who has now run out of patience.
7. No response from Vodacom except automated responses when I email.
8. Yesterday I was on hold for 10 minutes. There was no follow up today.
9. I have no trust in this company.
10. I have tried to solve the problem since April. Are there real, thinking people in Vodacom, I would love to meet them. My cell number is [protected],

JM van Heerden

e.

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Marianne Van Heerden
, US
Aug 01, 2018 5:23 am EDT

I feel for every person lodging a complaint. I too, will have to resort to legal steps after numerous broken promises and terrible service.
1. Vodacom made a mistake more than a year ago, I went to the shop in the Centurion Mall and had no results before Nic, a manager, tried to help. Repeated requests have been escalated. Phone calls, emails, visits to shop, , ,
2. Then, once again, my request had been incorrectly solved, leaving me with more problems.
3. I was present when Nic phoned Mari, a regional manager, to explain the problem. Another incorrect solution.
4, I phoned customer care again and again, until by miracle, I landed on one Xolani's line. He was extremely helpful. Soon afterwards I received a phone call from this company in which I was assured that the full amount of more than R6000 will be in my bank account NO LATER THAN TUESDAY.
5. Well, Tuesday came and went... I phoned customer care again and spoke to a woman who did not know anything . I asked her to phone Nic at the relevant store to get the full picture. She was reluctant and demanded the phone number which she could easily access.
6. She came back to me later to tell me she can't get through on the number upon which I called the number and was put through to NIc who has now run out of patience.
7. No response from Vodacom except automated responses when I email.
8. Yesterday I was on hold for 10 minutes. There was no follow up today.
9. I have no trust in this company.
10. I have tried to solve the problem since April. Are there real, thinking people in Vodacom, I would love to meet them. My cell number is [protected],

JM van Heerden

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1:48 am EDT
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Vodacom vodacom failed to end my contract

After following the correct procedure to end a contract after it's has run out, a mistake on Vodacom's side led to the process not being completed and me getting billed, now on a higher tariff. After being promised that the problem was recrified, and the data cresit reversed (meaning that I didn't use one single bite of it) they still deducted the money from my account. Which means you made a mistake, and then stole from me in the process of trying to rectify it. Know that I will not leave it here and I will take it further. Do not contact me on this matter except by email, since your phone opperators obviously cannot be trusted.

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Xavie
, ZA
Aug 02, 2018 9:50 am EDT
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Sounds familiar. It is a rotten bunch to deal with.

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6:15 pm EDT
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Vodacom data calculation

I checked data available at 0:01 today on my phone via Vodacom app. I had 500MB expiring end of August and 500MB end of Sep. I also had 963 MB expiring on 3 August which I bought 1GB once up. In order not to waste the latter, I put my phone on data and watched a Youtube video or 2. Suddenly the credits which were valud till Sept disappeared. I only had 700MB left which expires on 3 August!
Who gives you the right to use my data which expires later and leave me the data that expires in 2 days!
Please respond otherwise I shall escalate this daylight robbery during nighttime.

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12:32 pm EDT

Vodacom not answering calls and bad service

I would like to buy the iphone x 256GB silver doing this is a terrible experience. I called Canal walk store and they had no stock. The fact that I personally have to call every other vodacom store to enquire is absolutely ridiculous. How can such an international brand not have the system to check every store for me?

When I attempted to call Canal walk and V and A stores during operating hours when they are open, after many tries both branches never answered my call.

I do have an option to get the phone elsewhere. They were able to tell very quickly where I can get the phone. Obviously it is a little more expensive at this other provider but after this terrible experience, I am very willing to go with the other service provider.

I am very unhappy with Vodacom and only use the company out of necessity.

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10:20 am EDT
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Vodacom deductions

Vodacom has been taking money from my account for 3 months now and I don't even have the phone that I took out anymore. I purchased a phone via call centre and the phone got delivered. I sent it back before the 14 day policy and they still deducted it from my account. I phoned and had to explain myself so many times. I phoned again and they said their systems were down. I left my details and yet nobody phoned me at all yet. If they don't get this resolved soon I will explode. I want my money back Vodacom!

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3:54 am EDT
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Vodacom data charged not received

Our company has 2 devices with data. These have not been able to be used for the past year as we have not been receiving data.

I have phone numerous times but get a different answer every time I speak to some one.

Out of desperation now been sending emails & still I get wrong information.

Because I phoned in & not have a ref no I don't have proof that this account was queried. We have to pay for data we have not received otherwise we are being handed over. NICE! DON'T DELIVER A SERVICE BUT STILL GET PAID FOR IT!

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1:47 am EDT
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Vodacom unethical behaviour

[protected]
I went to the shop yesterday to book my phone for repairs
when i get there i was first told i must my phone to Jabulani mall
2 weeks back i called in to find out where is the nearest shop i can take my phone, i was told by the call centre agent not to take my phone to Jabulani i must take it to maponya mall
then i waited the guy who helped me went to the staff room and when he come back he told me the sytem to book phones was offline

I found it inappropriate after they tried to chase me to jabulani mall now the system was offline.

It inconvenienced me, cause i knocked off ealry at work to take my phone there only to find out i wasted my time.

i still have to knock off early again, its unacceptable the level of service i got

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1:10 am EDT
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Vodacom incorrect deduction dates

Hi,

I have taken a contract phone with data from Game Stores with vodacom data received on a monthly basis. Vodacom does the deductions and since the beginning theyu have not adhered to the deduction date. I have lost complete track thinking why they not deducting and when they did deduct, it was over R700.
When I called customer care they said that its arrears and that every installment missed is a R100 ADDED to your installment and a penalty fee.

Now when checking my contract, I saw that my deduction agreement with them is the 26th of every month, hence they seem to wait till the last date of the month and then deduct or they dont deduct. The consultant I had called even told me that " there was no money in your bank account " I have bank statements to prove that their was money in my account for the 26th of every month.

These people are not adhering to our agreement and I am going to see my lawyer about this TODAY.

They dont even send you a notification out of courteousy just to say THANK YOU FOR YOUR PAYMENT or YOU HAVE NOT PAID YOUR ACCOUNT

I am livid with this company and I wish the authorities can assess them AGAIN as they DEFINITELY are up to NO GOOD.

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8:59 am EDT

Vodacom elite mobile, bad service, incorrect products, lying to customers, ignoring customers.

I got a contract with you through elite 2 years ago and am now eligible for an upgrade. I immediately said to the salesperson that I am unsure as I had a big hassle the last time with delivery and had to call and call to get it delivered. Regarding the fact that the device had to be sent in 3 times to be fixed was just as bad. I finally agreed when she assured me that I would have my device by Friday 27th passed and since I would have a Samsung device and not a Vodacom device repairs should not be a problem. I called last week Thursday 26th to confirm delivery for the next day and was told that there was no stock and they could not tell me when they would have with any certainty. After promising my 6yr old daughter a tablet I cant just say fine I will wait til whenever. The consultant Salomie Govender advised that I cancel the order and go do the upgrade at one of the stores. She informed me that she did the order cancellation as we spoke on the phone. I called various retailers and had one order the device I was looking for and it could be instore this Wednesday 1st. Friday 27th came and a courier came with a tablet in hand but without opening it I could not identify it. He said it was NOT cancelled and that I can return it within 7 days if it is incorrect. I accepted the tablet and it was indeed incorrect. Upon calling to have it returned I was told it can take up to 7 to 14 days which I said was unacceptable and insisted to speak to a manager. I was told an Angie Naidoo would call me in 20 min. I had to call back in 40 minutes and then I was told she is calling me on my cell. She said she apologized for the mess and will arrange for pick-up of the device 30th and paperwork to all be sorted out 31st in time for me to do my upgrade as planned on the 1st. I tried today to call her to confirm that she indeed did have time to arrange it as the consultant called me Friday afternoon after I spoke to Angie Naidoo and said it will take 7 to 14 days. She ignored my message I left 13:35 and again the one I left 15:15 which is ridiculous especially since she is a supervisor! I have been with Vodacom for many years, but this is giving me a reason to reconsider my service provider.

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12:42 am EDT

Vodacom immense and wrongful deduction from vodacom

Vodacom References:
1- C4G HUO 58O
[protected]

On the the 27th of June 2018 R2 146 was debited out of my Bank account by Vodacom. I immediately phoned the customer service (around 20:00) regarding the matter of-

# Debited date was "changed" to the 27th, by Vodacom.
# How does Vodacom come to a invoice of R2 146 for a "Top Up Account".

In April 2018 I up graded my [protected] number. The Huawei Tablet was a "Out of the Box" failure. I waited almost a month for Vodacom to declare that the stated device is faulty. Eventuality Vodacom said I can take another device on the 19th of May 2018 of which I did. (Samsung Tablet).

Reference to Beancia Devenish sales consultant at Randfontein Vodacom [protected])

Genieve Isaacs from the billling division is stating that July invoice contains charges for May and June...

With continues follow-ups and one month later, I am still waiting for a resolution and my money which was taken out of account to be refunded.

Vodacom has poor customer and quality standards for a company that is national and well known in South Africa.

Suretha Claassen
My contact details: [protected]

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1:08 pm EDT

Vodacom after sales service

Hi

I upgraded my cell phone contract with vodacom in May 2017, via direct telephone call with vodacom. I was not requested to sign any documentation and was not forwarded a copy of our telephonic agreement of terms and conditions.

Two months ago I started engaging with vodacom to resolve the following 3 issues I have with vodacom. I have chased these issues every week and sometimes more often in a week but all I have gotten is closed calls and ridiculous comments from the consultants who closed each query which clearly shows me that they did not even apply their minds.

1. I requested a copy of our telephonic agreement so that I could get more clarity on the below points. The consultants again had ridiculous replies as they sent me a copy of a quote, a quote can never be the final contract especially as the quotes they sent me did not contain a material aspect which was agreed to i.e the additional data bundles which clearly appears on my monthly statements but is not on the quote. I pointed this out to the consultants every week but clearly there is no application of minds at vodacom.

2. Unauthorised charges monthly to my existing contract. I did not agree to an increase of 40% on my existing premium for additional data and minutes. This increase has been forced onto me without even an affordability check having been done which contravenes the National Credit Act SA.

3. Poor network where I live. This is a matter i have on record having started querying for over a year now. a consultant offered me the option to cancel but when i called with the reference number to cancel then i was told that that was not logged as an option!

I have always been a strong supporter and promoter of vodacom by word of mouth however i have come to realise that vodacom is LIGHT YEARS away from achieving any form of customer centricity as I am a long standing customer of vodacom. I only request a cancellation of all of my contracts with vodacom as I am appauled to have to be treated in this way. I have emailed all the above queries as well and vodacom chooses not to reply so that i cannot go to an ombudsman on these issues. Again appauling customer service and shocking level of customer centricity ( a terminology im very sure they have no idea about).

Please can someone assist with my issues with vodacom.

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Nthabi Sang
, US
May 08, 2021 2:13 pm EDT

I don't even know if this platform is gonna help me or what. I'm still waiting for Vodacom after sales and RAM to collect the phone. This has been going on since February 2021 until to date.

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

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Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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