CB Telecommunications Vodacom

Vodacom review: Cancellation

karen jansen van rensburg of US

Oct 09, 2025 5:33 am EDT

Verified customer

Featured review

Dear Vodacom Customer Care,

I am writing to formally lodge a complaint regarding the ongoing issues I have experienced with the cancellation of my contract under invoice number I4485882.

On 25 May 2025, I submitted a 30-day notice to cancel this contract as required. I subsequently called Vodacom to confirm the cancellation and was informed that I would receive an SMS with a reference number. However, I never received this reference number.

Two days later, I followed up by sending an email to [protected]@vodacom.co.za
, but I received no response. Despite my follow-ups and multiple promises that a supervisor would contact me, I have yet to receive a single call or email from Vodacom.

Recently, I was notified that my account is now in arrears and that the cancellation was not processed because I supposedly did not follow the “correct procedure.” I find this explanation unacceptable given that I acted in good faith, followed Vodacom’s instructions, and made every effort to confirm the cancellation.

In addition, I requested a quote for early cancellation of the remaining data line (SIM-only contract). I was told that I must first settle the arrears before such a quote could be provided. This circular process makes it impossible for me to resolve the matter and demonstrates a serious lack of transparency.

Please note that I have made all due payments on the data line contract. The last payment on the cancelled contract was made in June 2025, following my 30-day notice period.

This entire experience has been extremely frustrating and reflects poorly on Vodacom’s customer service. As a long-standing client, I expect clear communication, transparency, and accountability — not threats of legal action or ITC reporting for an issue caused by Vodacom’s own administrative failures.

I therefore request the following:

Immediate investigation into why my cancellation request (25 May 2025) was not processed.

Written confirmation that the contract under invoice I4485882 is cancelled with effect from the appropriate date.

A corrected statement reflecting the true balance due (if any).

A quote for early termination of the remaining SIM-only data line.

Please treat this matter as urgent and confirm receipt of this complaint in writing.

Kind regards,

Desired outcome: cancellation done and early termination of data contract

Confidential Information Hidden: This section contains confidential information visible to verified Vodacom representatives only. If you are affiliated with Vodacom, please claim your business to access these details.

0 comments

Add a comment

Vodacom - legal department testing my patience 13

Vodacom - Bad service 270

Resolved

Vodacom - elite mobile 12

Vodacom - Customer care? What a joke!!! 11

Vodacom - data usage 15

Resolved

Vodacom - service received from vodacom

Vodacom - samsung and vodacom flight center deal

Vodacom - cell phone internet and phone in general not working

Vodacom - blocked contract sim card

Vodacom - the service that I received from vodacare fourways was absolutely appalling 1

View all Vodacom reviews and complaints

Vodacom Contacts

Vodacom phone numbers

+27 82 111

Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 669 669 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 111 phone number 499 499 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number

15%
Confidence score

Customer Service

+27 821 904

Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 904 phone number 9 9 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone number

Vodacom Fibre

+27 821 958

Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 958 phone number 30 30 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone number

Cancellations

+27 821 7844

Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone number

Sales & Upgrades

+27 821 960

Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone number

Vodacom Business

+27 821 940

Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone number

Vodacom Corporate

+27 116 535 000

Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone number

Head Office

+27 80 026 6677

Click up if you have successfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 80 026 6677 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have UNsuccessfully reached Vodacom by calling +27 80 026 6677 phone number

Customer Support

+27 82 135

Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 3 3 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 135 phone number 15 15 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone number

Vodacom Rewards and Loyalty queries

More phone numbers

Vodacom emails

customercare@vodacom.co.za

100%
Confidence score: 100%

Support

Vodacom address

Vodacom Boulevard, Vodavalley Park, Midrand, Gauteng, 1685, South Africa

Vodacom social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 16, 2025
View all Vodacom contacts