Signed up for free trail. Had to pay 3.75 for P&P. Then billed 4 times for aprox 75GBP in under 30 days because of hidden self perpetuating contract. Money to LabsSupport.com and Viv3.
Returned goods within 30 days for refund (as per contract, ) and still no refund.
The registered slip was signed by a G.Hull.
Can't get anywhere by phoning to co. -it's a call centre.
Visa can't do anything about refunding and I just don't know about future debits to my card. I'm going to cancel my card.
The debits are going to Cyprus, appearently.
The Office of Fair Trading seem unaware of any criminal activity so far.
There are french and American compliants sights -
Je me suis fait avoir par Viv3 et d'autres - [ Translate this page ]
Has anyone ever been refunded out there?
What a con!
The complaint has been investigated and resolved to the customer’s satisfaction.
i mean the LIFE CLEANSE CAPSULE...is there any side effects in using the products? thanks
hi ex local billing! just want to ask about the life cleanse balanse capsule is safe to use? thanks
i did order acai berry detox and also i arder life cleanse bud iread they have gelatin and i am maslam and i didnt eat thta .
please till me they price of that and also till me how can i send you back
I have been debited once (so far), it appears on my statement as
VIV3 +[protected] CYP EXCHANGE RATE INFORMATION: 118.63 USD@1.5977
I don't know what to do... I'll visit my bank (HSBC) tomorrow. Should I cancel my card ?
I would like cancel my account at you i don't veus more nothing because I do not like me to have on the rates. here is my under order Nos: [protected] for the colon cleanse and the [protected] for the acai pure j made judgment on my credit card + complaint for misleading advertising.i awaits your new quickly
Also just found out about this scam can get through on the phone or email. What can I do about this,
I too have been scammed by these people. I agreed to the free trial and as soon as I saw the overseas payment charge on my account I rang to cancel my
subscription. I actually got through to them on the free number after 29 mins of horrible music. They agreed to cancel it forthwith and said no further products would be sent out or payments from my bank account. I got back off holiday yesterday to find they have taken £74.73 and this is going to a cypriat bank. My bank said no point cancelling my debit card but as I have laid the complaint any future payments they try to take will be refunded by the bank as I have reported it. They are getting calls everyday about this company Viv3 and advised not to pay for anything by internet by card in future. Use paypal if you have an account as this only allows a payment to be taken once. Good luck guys
yep, im another sucker that got ripped off by these scammers !
Just cancelled my credit card & am trying to warn everybody not to make the same stupid mistake !
Sucker from Australia !
Hi everybody
Thought you all might like to have a look at these Youtube sights from the US. Maybe you would like to forward them to all your friends.
http://www.youtube.com/watch?v=4U_sO6fLHlA
http://www.youtube.com/watch?v=w75Ym06b9xI&feature=related
http://www.youtube.com/watch?v=N31MAgbMoRY&feature=relate
I also got fooled by this product apparently in the terms and conditions of the contract after 15 days you will be billed for $144 or something and because i orded both products the money was taken twice! i have just been on the phone to them and this is what i was told! there is absolutly nothing that i can do i cant belive it... TOTAL SCAM ill read the fine print next time but the funny thing is i dont remember there being any!
I haven't even ordered anything from this VIV3 company and they have still managed to take £74.10 out of my bank account twice on the same day! I have left it in the hands of my banks fraud team, it was just by chance that i looked at my online statement and saw the transactions there.
RECEIVED MY SAMPLES TODAY AND THEN HAVE READ THE POSTINGS AND" PANIC "PHONED UP BANK AND WAS TOLD PAYMENT HAD'NT GONE OUT YET BUT ONE WAS PENDING FOR £2 THE AMOUNT BILLED, BUT I HAVE CANCALLED MY CARD SO THEY WILL HAVE TO CONTACT ME FOR THE PAYMENT I PAID BY DEBIT VISA MYBE THATS WHY THEY HAVENT TRYED TO TAKE MORE. HAVE BEEN ASURED THEY CANT TAKE ANY MONEY FROM MY ACCOUNT. HOPE EVERYONE ELSE GETS LUCKY.
received my samples today then read all the postings about it being a scam, phoned my bank and was told the payment of £2 .34 was pending to viv3 I have cancelled my card from this moment and was told no request for payment will be paid I paid with debit card though maybe that makes a difference, now they can fight me for payment. Good luck to everyone else.
And dont think your bank will help you either I have had to close my bank accounts as Smile bank say they could'nt stop the 'crooks'! And the payments would continue! THIS WILL ONLY BE STOPPED IF EVERYONE OUT THERE CANCELLS THEIR BANK ACCOUNTS - then the banks will do something they are just as bad as the scam!
hello again.
i have just got throuh on the telephone number [protected]...spoke to a man who gave me cancellation numbers for both the products-then informed me i had to email support@viv3.com..i have just done this and had an automated email response...i will see if anyone gets in touch within the 2 working days it claims!
Here I am along with all you others being scammed by viv3 labs (for the Acai Berry).
My order was just placed yesterday, so I'm trying to cancel before ANYTHING (INCLUDING THE TRIAL) is sent!
The scary part is, even if you cancel your credit card, and get another, since you have a contract with these scammers, the billings can continue!
HELP!
The phone numbers don't seem to work from Canada either!
i too have been scammed..after reading these comments on here i went to my bank and i too have been charged £74.73 TWICE! i am going to try and get thru on the telephone number above-but again wont hold my breath!
i cancelled my card at the bank so at least they wont get anymore money!
I have also been scammed. No refund, nothing other than Acai Berry and Life Cleanse and 4 separate billings for £73.73 plus 3.75 x 2 p&p. They say that terms and conditions covered this and that I agreed to it.
I told them to look up the concept of 'FREE' in the dictionary at which point they said I had been sent further products hence the further costs. None were received.
They are looking into whether a refund can be given but hey...I'm not holding my breath!
Why is something not done about Internet fraud?
Chrissie of Eltham
I've just recieved my statement and after ordering a free trial sample for which i was ment to pay £3.95 postage and packaging i have been charged £74.73 by Viv3 im on the phone to my bank now to make sure no further payments are authorised after spending all day yesterday on the phone trying to speak to someone
Having just spoken to a lady called Sarah i have been told that it is only free for 15 days and then they charge you £74.73
IF YOU DONT CALL TO CANCEL THE ORDER she is going to pass my complaint on the a different department i dont think i'll be seeing my money back any time soon!
ema.saunders@hotmail.co.uk
Sorry - email address patsimcox53@hotmail.co.uk
I am trying to get GMTV to alert the public about this very clever scam, we must stop other people from being conned. Please email me with your experiences so that I can pass our complaints on to the media. Don't think they will take notice of me on my own. I want to stop others having to pay out £73 for a pot of tablets that probably cost 50p!
My experience is exactly the same, i received the Life Cleanse as a free sample ! My account has been debited for the amount of £73. I've stopped my card and am awaiting the fraud department to contact me. Is there any point phoning the police?
I have just checked my bank account & I have been debited twice for £74.73.
Have not received any more product other than the trial offer.
Please let me know what you are all doing about this. I will do the same.
I will visit my bank today & let you know what they say.
Has anyone got contact details (email) for VIV3 Ltd?
We all need legal advice from some sort of WatchDog people
I too have been hit by this scam. I agreed to a free trial of both Life Cleanse and Acai Berry for the cost of postage only. As there were two products you had to place two seperate orders which meant that two seperate accounts were listed against your name.
Less than a month following receipt of the samples I received a further bottle of Life Cleanse and two days later a further bottle of Acai Berry. Both deliveries came complete with an Invoice/Receipt which indicated that on both supplies my account had been debited £82.95 - a total of £165.90. The invoice stated that 'viv3.com' would appear on my bank statement - THIS IS UNTRUE. In fact what is shown on your bank statement is Labssupport.Com which appear to be based in Cyprus!
I contacted viv3lab.com by phone to complain, cancell my orders, return the product and demand a refund for the product I had not ordered. I was promtly told to email their support team at Support@viv3.com - this appears to be an automated system. I demanded a refund and requested my accounts be cancelled emmediately under threat of putting the whole issue in the hands of my solicitor and legal action will be taken. I received confirmation that the accounts had been cancelled but not that a refund would occur.
Today, I once again spoke to viv3lab Ltd by phone on [protected] who confirmed that a refund was going through the system. I advised that unless I received that statement in writing my legal proceedings would continue. In the meantime I have cancelled my card account with my bank and they are innitialising fraud proceedings against Labssupport.com