Menu
VistaPrint Customer Service Phone, Email, Contacts

VistaPrint
reviews & complaints

www.vistaprint.com
www.vistaprint.com

Learn how the rating is calculated

4.1 262 Reviews

VistaPrint Complaints Summary

33 Resolved
60 Unresolved
Our verdict: Engaging with VistaPrint, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for VistaPrint has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of VistaPrint. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

VistaPrint reviews & complaints 101

Filter reviews by rating
5
169 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest VistaPrint reviews & complaints

ComplaintsBoard
B
9:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint vista print sucks!!!

For the second year in a row I have purchased calendars (designed by me) on 12/3/09 via office max, however they are now having vista print print these specialized calendars. When going to pay for the items I was directed to paypal which gave me free shipping and the only confirmation I received about this order. I was told 3 days ago that fedex was shipping to my house and that I should receive my shipment by 12/17. Well, today (12/18) I had to call vista print 4x because they either had incompent customer service reps or I was transferred to another department and disconnected. Finally, on the 4th time calling I was told that fedex shipped to the usps who couldn't guarantee delivery today, but "should be delivered tomorrow" which ironically is the day I need them by. I asked for some money back on the order considering I paid close to $60 for the order and they said they could only give me 50% off of my next order considering I received free shipping. Last year, I received timely confirmations and delivery direct from either fedex or ups without delay, this year nothing even close to that yet I am not worth even giving me $5.00 back. Pretty pathetic customer service. My advise don't buy from vista print and don't buy calendars online from office max!

Read full review of VistaPrint and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
denizcaroll
, US
Jan 27, 2011 12:12 am EST

I still don't understand why people still shop from vistaprint and all other scammers. It is obvious if something is free or cheap there's something attached to it.

H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:39 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

ComplaintsBoard
I
4:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint unauthorized charges on credit card

I was charged 14.95 for five months for a service I never agreed to. I just had a baby, so my credit card statements are the last thing I am checking in the last few months.

They called themselves "vista print rewards" and "member savings" I never received any 'rewards' or services of any kind, not even an e-mail saying I had the service. They said while on vista print's website I clicked a pop-up and signed myself up to receive this. I contacted vista print's public relations because I am part of the media and am so appalled by this sort of business, especially in today's economy.

I recommend that we inform others and boycott vistaprint, if that is who they affiliate with and support. Perhaps vistaprint gets "rewards" for helping these sleezy companies who are not really providing any services, just squeezing people for money.

Read full review of VistaPrint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:48 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

ComplaintsBoard
S
2:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint adding extra (hidden) charges

Last night I was searching for address labels and ran across this site. I thought it looked like a great deal. They had labels on sale for $1.99, and I decided to purchase a mouse pad as well. Then they offered free "sticky notes," so I signed on for that. Fortunately, before I gave them any credit card info, I noticed they'd suddenly charged me $5.99 for each of my two address label orders. The "free" sticky notes weren't so free after all. I immediately halted the order and won't be dealing with them in the future. There's something awfully fishy going on there. If you order from them, be very cautious about the charges. I still can't see how two dollar labels suddenly jumped $4 in price within minutes. Doesn't strike me as some sort of technical glitch either. More like a scam.

Read full review of VistaPrint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
JGraceyStinson
JGraceyStinson
Orillia, CA
Jun 25, 2009 3:32 pm EDT

Vista Print.ca lists return address labels as $4.99 and vistaprint.com (US) lists them as $3.74. That's the regular price though. There current specials aren't on address labels.

I've ordered stuff from vista print (canadian one) with no problems. Don't know what happened there with the address labels, but I've recommended vista to others who have purchased things without problems also, so I don't class vista as a scam, but something seems to have been wrong...do you happen to remember which vista website you were on?

ComplaintsBoard
P
5:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint removing money from my bank account without my knowledge or consent.

Via an email today, I noticed that vistaprint and their partners in crime have been removing the sum of £11.95 each month for sometime now without my knowledge or consent supposedly for vprewards, the only reward seems to be going to vistaprint and their partners.
I want this stopped and want any monies taken from my account returned.
This is a diabolical liberty by vistaprint, i'm unable to reach them by phone and my emails do not get a response.

Patrick macrodain

Read full review of VistaPrint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
11:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint online scam

Vista print is a false advertiser... This company advertises a rebate offer for money back on your purchase after it has been completely paid for in the form of a rebate ckeck. Now the link that appears does not state you must join a membership nor pay a $14.95 a month in service fees which makes no sense at all just to get $10 off something that you have already paid in full for. So once you click the link it prompts you to enter a username that they never issue, so you have to go to the I forgot my username icon which says it will email you the information to access the coupon & it never does. So now when you call the customer service line they now explain that the want you to do all this extra stuff. Now thats' not right...@ least those other sites let you know up front you have to fill out a survey or whatever but to say one thing and then not honer it is bad business. I only deal in straight business so I am returning the cards as soon as they arrive because I can't promote that.

Read full review of VistaPrint and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
denizcaroll
, US
Jan 27, 2011 12:34 am EST

There are so many cheap businesses such as vistaprint. I believe it's because there are so many cheap people. Vistaprint and others know this and use it...
It's your BUSINESS card. Why do you need to go to cheap, why do you need to save a few dolars and get cheap stuff and in the end get ripped off. Go to local designer, and local printer and make good cards. Add value to your business. If you can't efford a normal business card then why do you need to run a business?

H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:41 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

ComplaintsBoard
E
6:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint unauthorized charge

I received blank cards and blank stamps in the mail from vista print that I did not order and my checking account was charged $84.59. I have placed previous orders with vista print and used my debit card to pay but did not order this. I filed a fraud complaint with the sheriffs dept. Case #[protected] and declaration of unauthorized use with my bank. Vista print will still not issue a refund because my address and 3 digit code on my debit card matches for the order. Of course it is going to match, I have used this card and address with them before. I have had to cancel my debit card so I do not receive other charges. I am very unhappy with how vista print has handled this and will no longer do business with them.

Read full review of VistaPrint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
7:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint bad customer service

Zero customer support... I called their 1-800 support help-line and was given only 1 option... Tracking information. Unable to speak to a live person. I tried emailing them only to be refered back to the useless 1-800 number. I even tried "o" for operator and also randon extentions in an attempt to get through to anyone. It didn't work.

My order of checks only had 4 of the 8 digits of my account number on them so they cannot be used.
How convenient to have only one option for customer support. If you need anything other than tracking information forget it.

Read full review of VistaPrint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
7:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint unauthorized charges, spyware, theft of cc #

There is an international scam and fraud being run by a company called Vistaprint - claiming over 15 million customers world-wide http://careers.vistaprint.com/vistaprint_locations.html they also have a U.S based office in Massachusetts where I live.

I have just discovered after 6 years of purchasing 90+ orders of business marketing collateral from them for multiple personal/business items and on corresponding credit cards (five to be exact) that I am a victim of Vistaprint’s selling/providing/giving/exchanging my personal information and CREDIT CARD numbers to 3rd party affiliates and receiving financial kick backs for unauthorized billing/charges for bogus membership services and subscriptions to phantom companies! Apparently this scam has been running for many years and has affected thousands if not hundreds of thousands of consumers http://en.wikipedia.org/wiki/VistaPrint#Controversy:_Rewards_Program

Vistaprint and their affiliates Vertrue http://en.wikipedia.org/wiki/Vertrue (Up to 2004 it was called MemberWorks or MWI) and THEIR dozens of bogus affiliates under yet another company running scams – Adaptive Marketing http://www.adaptivemarketing.com/memprogs_overview.asp )

To date I have found over $1, 000 in bogus subscriptions and turns out two co-workers and family members have also been scammed and stolen from!

There is a Harvard Professor Ben Edelman who specifically reported September 30, 2008 Auditing Spyware Advertising Fraud: Wasted Spending at VistaPrint at http://www.benedelman.org/news/093008-1.html
Ben http://www.benedelman.org/bio/ holds a Ph.D. from the Department of Economics at Harvard University, a J.D. from the Harvard Law School, an A.M. in Statistics from the Harvard Graduate School of Arts and Sciences, and an A.B. in Economics from Harvard College (summa cum laude). He is a member of the Massachusetts Bar.

I've reported this fraudulent, unauthorized credit card billing and breech of security and privacy to countless state/federal agencies including the FBI, FTC, FCC, three AG's offices, 5 BBB's and a HUGE number of state/federal agencies (see below) along with disputing/canceling credit cards...to date I have received NO HELP or response...

There have been multiple class action lawsuits nationally against ALL of these companies and their affiliates by various state AG’s offices for violations of the federal Electronic Funds Transfer Act and the federal Electronic Communications and Privacy Act, as well as asserting various state statutory and common law claims, relating to certain membership discount programs offered by the third party merchants on VistaPrint's U.S. website.

I found this post by an employee http://newsgroups.derkeiler.com/Archive/Soc/soc.culture.quebec/2005-12/msg00836.html

The following links provide all the background information and legitimate links for you to reference…
Class Action Filed Against Vertrue, Inc., Adaptive Marketing LLC, VistaPrint USA, Inc. and VistaPrint Ltd.

http://classactionblog.mdpcelaw.com/2008/08/articles/unauthorized-online-billing/class-action-filed-against-vertrue-inc-adaptive-marketing-llc-vistaprint-usa-inc-and-vistaprint-ltd/
Vistaprint acknowledges PROVIDING PERSONAL AND FINANCIAL CUSTOMER INFO on their OWN website http://www.vistaprint.com/customer-care/privacy-and-security.aspx?xnav=foot&rd=1&GP=12%2f27%2f2008+5%3a46%3a40+PM
under PRIVACY policies Use and Disclosure of Information second paragraph down In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the Personal Information and are not authorized to use it for any other purpose than completing their contractual requirements to VistaPrint. For example, as a part of the normal process of completing your purchase, VistaPrint may provide your Personal Information to a third party payment processor, such as Bibit B.V., depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as Bibit B.V., instead of or in addition to the VistaPrint name. In addition, we may share the Personal Information we collect with other companies with whom we have joint marketing arrangements.
In August, 2008, Meisleman, Denlea, Packman, Carton & Eberz, P.C. filed a class action complaint in federal court in Massachusetts on behalf of Deloris Gordon and all others similarly situated (the “Class”) alleging that Adaptive Marketing, LLC and its parent company Vertrue, Inc., along with VistaPrint USA, Inc. and its parent company VistaPrint Limited (collectively “Defendants”), are perpetrating; specifically, the practice of imposing unauthorized charges upon unsuspecting consumers who order services or merchandise from VistaPrint and whose personal and confidential credit card and bank account information is then accessed by Adaptive Marketing and Vertrue without Plaintiff’s or the Class’ prior permission.
From all my research online this seems to be an international scam affecting hundreds of thousands if not millions of people...and generates millions of dollars for unauthorized charges defrauding consumers internationally! Every day I am uncovering MORE companies that are billing me, providing me with unordered materials/subscriptions and services... Sadly I've just discovered this has been going on since 2002 and involves countless charges...because my husband pays the bills I haven't even noticed until recently...the charges are also very small and appear to be subscriptions...therefore they've been overlooked by both of us.

Because Vistaprint provided our credit card info to an UNKNOWN number of companies I can only imagine what I’m dealing with. Based on the online complaints about them some people have been billed for HUNDREDS to THOUSANDS of dollars!

When I contacted our Boston Investigative Producer at Channel 5 she was actually working on this very story because its happened to many other people who contacted them asking for help on this same situation…

Some of the steps I am currently taking or have already taken

1. Contacted the Massachusetts Attorney Generals office where Vistaprints corporate office is located - http://www.mass.gov/Cago/docs/Consumer/consumercomplaintform.pdf - they responded that they could NOT help me because they don’t handle business to business complaints. On 12/3/08 - I recontacted them and informed them that this also affects my personal credit cards and they are going to open the complaint again.

2. Contacted the President and CEO of the company Robert S Keane's at [protected]@vistaprint.com demanding Vistaprint provide me with any/all third companies they sold/gave my personal info and credit card #’s to since 2002. (I haven’t heard back)

3. Contacted and filed complaint with the Better Business Bureau of MA - surprise surprise they already have a BAD RATING here http://reports.bosbbb.org/Boston/Public/Reports/RR/Report.aspx?i=82218 - I received a call from
Ainsley Dryden Help Desk Team Supervisor VistaPrint [protected] ext 5585 - who happened to call me on my cell phone at 7 p.m. from JAMAICA. He told me he responds to all BBB complaints. I am supposed to be credited for any/all of the charges from Passport to Fun, BusinessMax, VP Rewards.

4. Filed an electronic complaint against Vistaprint and partners them with the FCC Federal Communications Commission online http://esupport.fcc.gov/complaints.htm

5. complaint submitted www.fraud.org

6. Contacted and inform the SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 and made an online complaint. You may obtain information on the operation of the Public Reference Room by calling the Securities and Exchange Commission at 1-800-SEC-0330. The Securities and Exchange Commission also maintains an Internet website that contains reports, proxy statements and other information about issuers, like us, that file electronically with the Securities and Exchange Commission. The address of that site is www.sec.gov.

7. Filed a complaint with the Illinois BBB where Vistaprint affiliate companies are located https://chicago.app.bbb.org/complaint/new/0

8. Disputed ALL charges on credit cards THEN Cancelled – TWO VISA cards / TWO Amexp – both personal and business. My husband who has also been billed for unauthorized is disputing his charges and may be canceling all of his cards as well.

9. submitted complaint through econsumer.gov complaint form Reference Number: [protected] www.econsumer.gov

10. Filed complaints with NEBRASKA and South Dakota BBB per recommendations of Illinois BBB as follows The information in this report provided by Better Business Bureau of Omaha, Nebraska, which is the headquarters for this company. All complaints received at the BBB of Chicago are transfered to the BBB serving Nebraska, South Dakota & Southwest Iowa.
In order to file a complaint against this company, please visit http://www.bbbnebraska.org or call [protected] [protected]@bbbnebraska.org, [protected]@bbbsouthdakota.org

11. FTC – Federal Trade Commission complaint filed at https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

12. Filed complaint with the Internet Crime Complaint Center (IC3). http://www.ic3.gov/default.aspx

13. Filed Report to the Illinois AG’s office: http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf since the company Vistaprint sold my info to is based in IL and fields calls for AT LEAST three businesses I’ve found as well as to my husbands card/s

Passport to Fun and Vistaprint Rewards and Business MAX
Box 5152
Des Plaines IL
60017
[protected]
billing number [protected]

16. Working with Kristen Setera Senior Investigative Producer WCVB Channel 5 Needham, MA [protected], phone who was ironically working on a story about this very same company when I emailed her!

17. Contacted Jerome Noll of who is currently active in a class action lawsuit against Vistaprint and their partners. Have provided him with all my info and details:
Meiselman, Denlea, Packman, Carton & Eberz, P.C.
1311 Mamaroneck Avenue
White Plains, NY 10605
Telephone: [protected]
Fax: [protected]

18. mailed certified letter to the president PRESIDENT Robert S Keane [protected]@vistaprint.com of at US headquarters with a request for a list of any/all companies they gave/sold our INFO TO – he received my letter of demand for companies and affiliates he released my info to and signed for this on or around 12/2/08

VistaPrint Limited c/o VistaPrint USA, Incorporated Customer Care
95 Hayden Avenue
Lexington MA 02421

19. http://www.lookstoogoodtobetrue.com/contactus.aspx logged complaint
20. Alliance against Fraud in Telemarketing and E-Commerce logged complaint
21. BBB – CT – emailed and logged complaint
22. Filing complaint against Vertrue and affiliates with Nebraska’s Attorney Generals office.
23. Emailed the person who created and monitored the website Auditing Spyware Advertising Fraud: Wasted Spending at VistaPrint http://www.benedelman.org/news/093008-1.html
24. Emailed another law office working on class action [protected].
GIRARD GIBBS LLP
601 California Street, Suite 1400
San Francisco, CA 94108
Phone: [protected]
Fax: [protected]
[protected]@girardgibbs.com
www.girardgibbs.com
25. http://www.consumeraction.gov/caw_contactus.shtml emailed complaint
26. Emailed every single Massachusetts legislator and all my representatives asking for them to investigate and help consumers

FINALLY Vistaprint claims to have over 16 million customers worldwide... if they are doing this to all of them and many people aren't noticing... the revenue generated by these bogus memberships is unimaginable...

When discussing this with co-workers and friends I've already found FOUR of my friends and family that have had the same charges against their credit cards...

As of Thursday, December 04, 2008 I have found $733.08 worth of bogus charges from Vistaprint and their affiliates under Vertrue. I have requested credit card invoices from the credit cards they had/have on file from [protected] so I imagine I will uncover hundreds of dollars more.

I hope someone can help...

Read full review of VistaPrint and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
jwatson49528
Tallahassee, US
Mar 14, 2014 9:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got taken in by this as well. A class action lawsuit was just filed over this issue, and I'm thinking about joining it -

http://www.prweb.com/releases/2014/03/prweb11669196.htm

Class Action Lawsuit Filed Against Vertrue, MasterCard, MyLife.com, Oak Investment, and Others Regarding Allegedly Fraudulent “Membership" Fees for Bogus "Savings Clubs"

Lawsuit claims that Defendants profit from charging consumers fraudulent fees for savings club “memberships”

Atlanta, GA (PRWEB) March 13, 2014

Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Vertrue, Inc., Adaptive Marketing, LLC, Velo Holdings, MasterCard International, Inc., MyLife.com, Inc., and Oak Investment Partners. The suit states that Vertrue partners with MyLife.com and other deceptive online businesses to trick consumers into unknowingly joining Vertrue’s “consumer savings clubs.”

According to the lawsuit, most club “members” never make use of their savings club “memberships” and cancel their subscriptions immediately upon learning of the fraudulent charges. According to the lawsuit, MasterCard earns fees by processing Vertrue’s charges while knowing they are fraudulent and processing such plainly illegitimate charges violates MasterCard’s agreements.

The lawsuit further states that Vertrue’s parent company, Velo Holdings, and MyLife.com’s investor-owner Oak Investment Partners, which invested $25 million in MyLife in 2007, also participate in Vertrue’s improper practices. The case, Chi v. Vertrue, Inc., et al., was filed in the United States District Court of the Northern District of Georgia, Atlanta Division, on February 28, 2014 and has been given case number 1:14-cv-00614-TWT.

The lawsuit proposes a class action on behalf of all consumers nationally who have been harmed by these practices.

The new complaint alleges that Vertrue’s “savings clubs, ” administered by its subsidiaries such as Adaptive Marketing, LLC, include At Home Rewards, At Home Rewards+, BusinessMax, Cross Country Savings, DealMax, Home Savings Mall, Food and Flix, Getaway and Save, Leisure Exclusives, My Great Deals, Passport to Fun, Passport to Fun+, SavingsAce, SavingSmart, Shopping Essentials, Shopping Essentials+, Simply You, Today’s Escapes, Today’s Escapes+, ValueMax, and Your Savings Club.

The lawsuit states that when consumers purchase goods and services from MyLife.com and Vertrue’s other online partners they encounter confusing, obscured ads for Vertrue’s “savings clubs.” Consumers click through these ads without realizing that they have accidentally “joined” one of Vertrue’s clubs, according to the lawsuit. The lawsuit also states that consumers who accidentally join Vertrue’s clubs are charged recurring monthly fees of $20 or more until they affirmatively cancel their “memberships.” Vertrue’s entire business model is based around this deceptive practice, and Vertrue’s co-conspirators, including MasterCard, knowingly facilitate and profit from Vertrue’s fraudulent activities. The lawsuit states that MasterCard approves such unauthorized charges, and profits from them, even though this violates MasterCard’s own rules regarding protection of private customer credit card data.

The suit asserts that the other Defendants are vital to the improper billing scheme. First, Vertrue transmits a consumer’s credit card data to the related credit card network, which the complaint alleges was MasterCard. MasterCard verifies the consumer’s identity and, the lawsuit states, analyzes the transaction to determine whether it is fraudulent. MasterCard transmits the relevant data to the cardholder’s issuing bank which, if it authorizes the charge, sends a verification message to MasterCard, which then informs the issuing bank that the charge has been authorized, according to the suit. The suit claims that the issuing bank then informs Vertrue of the authorization, at which point the purchase is completed and the issuing bank and MasterCard subsequently “clear” and “settle” all of Vertrue’s charges for that day, at which point the illicitly obtained funds are sent to Vertrue. The suit contends that all the Defendants are well aware of the illegal scheme, but they nonetheless participate in order to obtain substantial transaction fees.

Vertrue is a subsidiary of Velo Holdings, an investment group also named as a Defendant in the lawsuit, that acquired Vertrue in 2007. According to the lawsuit, Velo and Oak Investment, MyLife.com’s senior investor-owner, were fully aware that Vertrue’s business model relied on consumer fraud when they acquired their positions in these online companies. The suit asserts that these investors nevertheless controlled, participated in, and profited from Vertrue and MyLife for years while doing nothing to curb the companies’ highly illegal business practices.

If you have unknowingly joined one of Vertrue’s savings clubs and wish to discuss this action, or if you have any questions concerning this press release, please contact Webb, Klase & Lemond by e-mail at contact@WebbLLC.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities.

S
S
sunnyffff
, IN
Jun 28, 2013 3:59 am EDT

Ordered a T shirt but never received .emailed for refund and the concerned person said they cant refund as its delivered ., whereas the tracking no# which they provided was fake and invalid.

M
M
murrayfrank
New York, US
Jan 14, 2010 12:17 pm EST

My law firm is investigating potentially fraudulent credit card charges from Intelius.com, Adaptive Marketing, and numerous of their services, including “24 Protect Plus”; “At Home Rewards Plus”; “Passport to Fun Plus” “Business Max”; “Identity Protect”; “Premier health Plus”; “Privacy Matters”; “Privacy Matters 123”; “Privacy Matters Credit”; “Privacy Matters Identity”; “SavingSmart”; “Shopping Essentials Plus”; “Simply You”; “Today’s Escapes Plus”; and “ValueMax.”

If you believe that you have been scammed, please contact me. Our communications will be confidential.

Gregory Frank
Murray, Frank & Sailer LLP
InteliusMarketing@murrayfrank.com
[protected]

ComplaintsBoard
C
7:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint unauthorized billing

My son and I own battle ground printing we had a customer come into our shop and claim we had given him free business cards but we had also started taking out of his bank account $14.95 a month for some membership. I advised him we have no free business card program and would not take money form his bank without his signature. He presented a business card to me said he ordered it on line from battle ground printing and advised him he can request a price quote but to purchase a card he would need to come in to place the order.

I turn his free business card over and on the back it read clearly vista print. I went then to the web and sure enough there where now two battle ground printings listed however on the top one the link was for vistaprint.com the next was ours. But with in weeks we had a total of five customers with the same complaint. I contacted google and talked with their personal and was advised that since battle ground is a city and print is a type of service what vista was doing was legal.

So I did a little digging and found that my company was not the only one they do this too. I made contact with vista print the phone number listed goes off island ask for phone numbers to the main operation since I was not being ripped off for $14.00 I guess they gave them to me and I called. They stated they did not understand how this could have happened they want their customers doing business with them directly bla bla. Much to my surprise I found that the state of washington print service has a web page as well which has now been duplicated by vista print and I hope the state atty. Goes after them with everything they can.

The owner of vista print has been hailed in my industry as a good guy who makes over $300, 000. 00 a year as wages and now I can see why. It's a good thing that i, (born in montana), and this montana business man don't meet up because where I come from things are most often settled like men and thats man to man. Vista print you are the # of the earth and you have used my good name to rip people off. I hope that you not only go out of business but that all your upper end management end up behind bars reading fine print and disclaimers for life.

Read full review of VistaPrint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:41 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

ComplaintsBoard
T
10:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint unauthorized charges

I just found a bogus charge on my debit card. $14.95 from ap9 businessmax. I knew I hadn't made such a charge, so I googled ap9 businessmax and found a link to vista print. Where I had just purchased my new business cards. I'm going to my bank first thing monday morning. I will dispute. I have already ordered a different bank card... I hope you get those guys. This can really mess up someone who lives paycheck to paycheck.

Read full review of VistaPrint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Valerie
Valerie
, US
Oct 08, 2008 12:15 pm EDT

They posted a unauthorised charge to my bank for something, I don`t have a clue what? On the site you can not reach a person, only a machine in customer service. They tell you to press a number and it just repeats it`s self! Don`t wver make the mistake of buying from them!

ComplaintsBoard
E
9:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint false advertising

I ordered some stuff and after my order was complete, it said I had 10 minutes to order free pens, so I ordered 15 more "free" pens, assuming it was a $33 value as stated below the pen icon in the "free pens" box, and once I clicked on the box it processed my order and added $33 to my bill. There was no online help forum and the 1-800 number didn't help because it was automated and a sunday, so no luck speaking to anyone. After reviewing a help forum with topics such as "are free products really free?" the answer was "yes, you only pay for shipping and processing (which is 90% of vista's product charges), so this was definitely a scam, and i'm out an extra $33 because of it.

Read full review of VistaPrint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
9:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint unauthorized billing

Beware of extra $14.95 a month charges for life until canceled. Don't think you are just buying cards, shirts, letterhead, etc because when you agree to the terms and conditions you will be enrolled to a 'passport of fun' and or rewards program costing $14.95 per month. Read all of the terms and conditions because one would thing you are agreeing to terms and conditions for the printed materials ordered. Vistaprint will continue to charge your credit card for life until you cancel this nonsensical service. No idea what I had for $14.95 a month or $74.75 because they did not even give me a password, user name or website to log onto. Absolute scam and unfair way of making extra money after the sale. They billed two different credit cards I had for several months.

Read full review of VistaPrint and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
J
J
JoAnneMiller
Junabee 4370, AU
Dec 07, 2021 8:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Vistaprint has robbed my bank account for 3 X $71.28 + 3 X international transaction fees. These showed on my Vistaprint account momentarily but have since been removed. However, the amounts have still come out of my bank. Vistaprint say to give them a few days to look into it. Had to email them a screenshot of my bank transactions a few days ago. Also gave them bank phone and information they would require to check for themselves. The bank advises to try sort it out with VP before taking further action. Beginning to look like further action might be required.

L
L
Leah Coulton
, US
Jan 20, 2021 12:05 am EST

I had a recurring monthly charge that I didn’t authorise. when I asked them to stop it they told me to call a number and give them my bank card, expiry AND 3 digit number on the back LOL NOT A CHANCE... they were calling me Rachael over and over and my name is LEAH.
40 seconds after I refused and said I’d get PayPal then legal help to cancel it - I had a new email saying “Thanks RACHAEL, Your new account has been created”
LIKE WTF... are you kidding me ahaha I’m laughing like a psycho because I can’t physically yell at anyone from here.. Don’t use VistaPrint, pay the extra to support a reputable company. Never again.

A
A
Adan
, US
Sep 22, 2010 7:04 am EDT

I had done business with Vistaprint for 8-9 months, and hadn't had any real problems. Then I went to check a shipment on their website and found that they claimed it was delivered a year before I even ordered it. Called the phone number for customer service. Got a woman that barely spoke english who couldn't explain why there was a problem, nor what vistaprint would do to correct it. Called again, and again got someone who struggled with english as their language. Went to the online chat, not much better, wrote an email and had 4 exchanges, they gave me wrong delivery dates and failed to resolve the problem. I AM DONE WITH VISTAPRINT. Won't ever buy from them again. I asked that someone at Vistaprint call me to discuss the problem. That was Friday, today is Tuesday and no call. So if you do business with them, you better hope there is never a problem. You won't get any help.

A
A
Anna Williams
Marion, US
Dec 22, 2008 8:08 am EST

On 10/31/08, I ordered free business cards. The shipping & processing fee was $9.86 which I charged to my Sears Mastercard. It was on my statement of 11/10/08. When I got my Mastercard statement of 12/09/08, I was billed another charge of $14.95. I have not placed another order and do not owe this.

Name on Mastercard: Rodger K. Williams
Account No.: [protected]

Thank you,
Anna Williams (Mrs. Rodger Williams)

N
N
Nasirazeemi
, US
Mar 02, 2011 2:51 pm EST

I ordered some banners etc.to be displayed on an yearly religious commemoration ceremoney where hundreds of people were invited in a local hall. Vistaprint cancelled my order without informing me and a day before the program when I asked the company about the delivery, they told me that it is cancelled because of MY email sent to them. I asked them to read it again, then they apologized. My program is ruined and the only thing they have is an apology and a hang up. This was second incident. Vistaprint has no backup or disaster plan. An online risk only CUSTOMER has to take.

A
A
AVOID VISTAPRINT
London, GB
Sep 06, 2012 3:10 am EDT

Vistaprint should be slung up and left to dry! they make the consumer look like they're the one in the wrong, isn't that just the psychology of criminals..? they printed a promotion t-shirt, the print was in the wrong place, was smudged all over, and so thin it wouldn't last a wash. I complained, they asked for me to send them digital photos as they 'don't have a disposal policy', no [censored] sherlock! they don't have a policy, period! this is a 'company' who thrive on lies, with no care for the consumer, buyer beware!.. I have not yet had my reply acknowledged to date.

C
C
Candis J.
Los Angeles, US
Dec 11, 2010 8:23 pm EST

Hi I am being billed every month for one transaction it's being nine months of this and I would like my money refunded to me thank you

T
T
Treetopz
Milwaukee, US
Nov 25, 2009 12:47 pm EST

They did the same thing to me. I will NEVER order from this company again. Rewards programs should not come with a fee!

ComplaintsBoard
D
12:38 pm EST

VistaPrint no freebies after all

It’s funny because I don’t normally check my monthly bank statement. Yesterday, I was paying bills online and that I happen to look at my bank statement online. I notice there is a charge of $14.95 vista prints for nov. 14 then check the oct 14 there it is again $14.95 vista prints, then again. Vista prints had been taking $14.95 every month on my account for a purchased that I did with them over 6 months ago (supposed be free cards). So, I called my bank to put stop on the charges. There are now investigating the charges and hoping to get the charges back to my account.

Read full review of VistaPrint
Hide full review
ComplaintsBoard
V
8:13 am EDT

VistaPrint fraud

Vista print and passporttofun apparently have a gameof saying you signed up for passport to fun when you bought services from vista print... A month later fraudulent charges show up on your credit card...

Read full review of VistaPrint and 1 comment
Hide full review
1 comment
Add a comment
H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:41 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

ComplaintsBoard
V
6:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint charged for a service I was not notified of and didn't want after I had asked for it to be cancelled

I ordered the free business cards from vista print on a credit card. I did not object to the processing fees. However, they automatically enrolled me in vista print rewards and charged me 17.95 a month, without my knowledge or consent. I did not see this listed anywhere on the site or in any paperwork I received with the cards, and I did check. I did not discover these charges until about a year later. At that time, I called and asked for my account to be cancelled. They charged me again the following month. I will not order cards from them again or use any of their services and I strongly advise others to go to their local print shop instead.

Read full review of VistaPrint and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
S
S
suzieque36
North Providence, US
Jan 03, 2012 11:47 pm EST

I was also enrolled, without my knowledge, into the VIsta Rewards Program back in April of 2009, after ordering from Vista. Shame on me for not noticing it until just this month. After research, I realize that I have been charged a total of $590 over the past 2.5 years. Irate is not even the word for how I felt. I got on the phone and escalated the call to a supervisor (not easy) and let her know how mad I was. I told her that I knew full well I had been scammed and had a fit on her. In the end, she told me I would be credited every penny since 4/09 and it would be done in the next 3 days. She gave me a confirmation number for the credit. I will be checking to make sure it goes through and will check back into this comment page if it does not. If you push hard enough, they will do what you ask. SCAM ARTISTS for sure.

K
K
Kristy55
Arlington, US
Nov 12, 2009 7:19 pm EST

Same here. This afternoon my husband called me and asked what VP Club Us is on our account and why they took out 20.99 today. I had no clue so we looked up the phone number and it was Vista Print rewards. Then I see the page of scams and thought no way.. So I called and cancelled my account and was told I have been signed up since 8/07. I spoke with a rep and received her ID number and told her that I wanted the money put back in the account and that I know it is a scam. She told me that she would credit this months back. I told her that I noticed on the voicemail that I had been a member since 8/07 and had never signed up for this and if charges had been taken out every month. She said yes. I SAID WHAT THE HELL! I WANT ALL MY MONEY BACK NOW! So she said that I would be credited back and gave me the numbers of the money that had been taken out over the years. it started out at $14 and the next year was $17 and this year it is $20. After I added it all up it is almost $500 yes you have that right $500 taken out of my account. Just enough each month to not be suspicious. This should be back to our account by Thur if not I will call back and threaten with a law suit. BEWARE!

O
O
Only1Windwalker
Dorset, US
Oct 09, 2009 3:43 am EDT

I too was ripped off from them. I could not figure out the charge on my statement and here it was VistaPrint Rewards. I canceled, so we shall see. It's a shame, I really liked Vista Print.

A
A
ace69
, US
Aug 12, 2009 10:03 am EDT

I was on vistaprint and I almost signed up for that rewards program, I guess its a good thing I read the information before I signed up for that $10.00 cash back. I am not condoning the program because I really don't like the practice but a lot of people do not read when they are online shopping or when they see free money so it is easy to be caught by these things. My friend singed on to it and he got his money back within about 7 days. I think vistaprint is overall a good company I will continue using them I will just read the information before selecting anything.

V
V
ValL
Bellingham, US
Jul 14, 2009 4:16 pm EDT

I had the same thing happen to me, difference is I was charged a $14.99 amount a month for 5 months. Just enough for them to make money and small enough not to catch it for a while. I called the number on my bank statement and demanded they cancel "my membership" and refund all of it to my card. They put me on hold, indefinitely. So I called my bank and had them reverse the charges. I also emailed Vista Print and let them know I did not appreciate this and would be taking my business elsewhere.
I called the number they gave me and again got this rewards center. This time they refunded my money.
Seems that the number Vista handed out and the one on my bank statement were 2 different depts. One that is meant to leave you hanging in phone cyber space and one that is supposed to refund money because you are making too much noise!
Please, if someone knows a good, affordable alternative to VP, email me and let me know. I dont want to give Vista another dime of my money!

M
M
madlepf
nott, US
May 31, 2009 7:55 am EDT

I just realized I was also bamboozled. I am so mad. We have been charged for 15 mos and I never noticed because my husband pays our credit card online and we have paperless account. OH NO.
I plan on calling vista tomorrow but I am really concerned that none of our money will be refunded for this program that I never used and didnt even know I was signed up for.
I hate vista now and will never use them again. I want to cancel my acct. altogether with them so they dont have my credit card info but of course I cant find any info on how to do that either.

S
S
Sherry Harlow
Elgin, US
May 08, 2009 4:47 pm EDT

Hi, it is me again. I just got finished reporting them to Consumer Affairs, to their attorneys. I sincerely hope they at least get ahold of Vista and lets them know they can not treat people this way.

S
S
Sherry Harlow
Elgin, US
May 08, 2009 3:46 pm EDT

Yes, the same just happened to me this week. I did not order anythingexcept I ordered business cards about three months or more ago. Now they debited my credit card for $14.95. I agree this is a scam. I called the [protected] and did not get ahold of anybody!
I will go to my bank and file a complaint and they will file a dispute and I feel that Vista will probably want to c0-operate as I will also file with the Better Better Business Bureau! This is totaly inappropiate and disgusting! You do not dare do anything over the internet, I am finding! Such a shame that they feel they have to stoop that low to rip off the public! Yes, I will not do business with them again either on the net or store!

R
R
Rucus
, US
May 05, 2009 4:12 pm EDT

In the same boat as above. Have to "swim" like crazy in a tank of pirhannas to try and get any money back. Ought to be a law against this kind of shananigans. One thing when you can read about results of accepting free offers that they sign you up, but in this case it was well camoflauged.

T
T
troy1of2
Arlington, US
Apr 23, 2009 11:24 am EDT

Yes, the same thing just happened to us. My wife ordered some new business cards from them on March 22nd and today we found a charge from them on our account for Vista Print Rewards which we never signed up for or wanted. Supposedly they have cancelled the account for us and they say we will get our $14.95 back in the next 2 or 3 days. We'll see.

ComplaintsBoard
V
6:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint beware

Vistaprint.com is tricking consumers into their reward program. They offer cheap printing services. However, once you order, you are enrolled into a reward program with a monthly fee of 14 usd! You will get an e-mail about the membership, but it is confusing and misleading. There is no explanation as to how much you will be charged or how long does you membership lasts. There are a lot of consumers who paid many months of fees before noticing it. How much are they able to charge this way?

Read full review of VistaPrint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
1:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint I will never use them again

Vistaprint.com the world's largest online business card company.

Great printer but aggressive, bordering on fraudulent marketers. As I was trying to checkout of an order, different dialogue boxes kept popping up with add's offers. I closed them all, but apparently, without my knowledge I signed up for another business (run by vistaprint) to get coupons. My credit card was charged $14.95 per month for 4 months before I noticed. I had to call two companies to get the membership stopped and had to also close my credit card account. Thanks, vista print! I will never use you again!

Read full review of VistaPrint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
3:20 pm EDT

VistaPrint domain name stolen

I ordered business cards through vistaprint and signed up for the free 30 day trial for their website. I pulled up the page to try it and typed in the domain name I was going to register with go daddy and had not gotten to do it yet. So I put it on my page I was trying to create. The site said congratulations, your domain is registered. Looking at the page, I decided I did not like it-it was too generic for my business. I called vista print to cancel the website. They said ok, but the domain name is theirs. Ithis was only an hour since I set it up. I said no its not, I paid for an llc under that name it belongs to me. You are stealing. After talking to 3 supervisors I have gotten no where.

Help anyone! What can I do? They've stolen my business name!

Read full review of VistaPrint and 2 comments
Hide full review
2 comments
Add a comment
M
M
Madiaz7656
Lansing, US
Oct 05, 2013 2:20 am EDT

Ignore my other comment for the moment. I found out there is a 60 day wait period on domain transfers for new domains and in my case it has been 60 days for the last few hours so I will wait 1 day and try again. This is my first domain transfer and it is very confusing but the tech support at godaddy.com is amazing and has helped me understand how it works. Vista print has everything but the admin email in their name and I had to go in and change the admin email through a third party link sent from vista print. Vista Print tech support is practically worthless regardless of the outcome. I will update the situation tomorrow.

M
M
Madiaz7656
Lansing, US
Oct 04, 2013 11:51 pm EDT

The same exact thing has happened to me. I own Christ Charms LLC and Christcharms.com a religious goods store. I wanted to switch to go daddy because i can publish from adobe muse to go daddy and could not on vista print. I made it incredibly clear that the domain stays in my name i just wanted to host on go daddy. They changed the contact information so its not in my name and now it might be delayed 60 days because the information has changed. This is incredibly irritating because i put countless hours into designing a new website and I had an arrangement with a local church and multiple charities to help the community. Vista Print has robbed the Community of Lansing MI, and has taken away my credibility with the catholic church because now all the hours and time I put into building something great for the community was stolen from me. Please let me know what happens with your situation.

ComplaintsBoard
J
9:01 am EDT

VistaPrint unauthorized charge!

Did not even know vistaprint existed when I saw a charge from them on my debit account. They sent me business cards I did not order that simply included my name, address, phone number, and an email address that was obviously made up. I called them to called resolution. They told me to have my bank fax proof that I had been charge — which they did. Nothing happened after that.

I filed a complaint with bbb in massachusetts. They simply let vista know it had been filed. Vista responded that they tried to resolve, but problem was between me and my bank. Bbb basically closed case without additional follow-up or response from me about vista's response to complaint.

Read full review of VistaPrint
Hide full review
ComplaintsBoard
V
12:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint ripping people off!

If you have ever ordered from vistaprint.com, check your statements, they are ripping people off! I ordered business cards and they have been charging me for the past 3 months for a service I never requested. They gave my credit card information to business max. When I called them, they said that I clicked on a popup, and that vista print authorized that charge. This is not true since I have a popup blocker. Please send this e-mail to all of your friends. Companies like this do not deserve good customers. I just opened a complaint to the bbb. Some complaints are as old as 5 years ago and some as new as today. Apparently, vistaprint does not learn, they just keep changing their name on the credit card charge.

Let's all fight back and cripple this company by sending this e-mail to as many people as you know. I am very upset because they have no right to do this, and apparently they are not stopping. All you have to do is type in google, vistaprint ripoff and you will see so many complaints and no one is stopping them. Whatever happened to the federal companies that are supposed to stop this and protect the consumers? I will certainly never purchase from them again.

Online printing causes numerous hassles

With more than 260 complaints filed with the bbb, vista print usa, inc. Of lexington, mass is one of the bbb top ten most complained about companies. Vista print provides design and print services over the internet, which might sound convenient (as their website claims), but 260 consumers report otherwise. Many complaints allege that the company shipped inaccurate and incorrect items to consumers.

Though the company website states that the average wait on their toll free line is thirty seconds, dozens of consumers reported significant troubles reaching customer service. The bbb also received reports that vista print placed unauthorized charges on consumer's credit cards. Vista print usa, inc. Has an unsatisfactory report with the bbb for no response to complaints and a pattern of complaints.

Please send to at least 10 people, or all of your friends and family.

Thanks!

Read full review of VistaPrint and 21 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
21 comments
Add a comment
R
R
Rockstars
Hampstead, US
Oct 19, 2010 11:47 am EDT

I received a people mag from your company ( m2mag.com) and it was in spanish or whatever. I am a united States citizen raised and born and have never been out of the United States. There fore i don't speak any other language but english and if you are going to send me mags i would like for them to be in english so i can read them. So with this said please dont send any other type lititure to my home.

A
A
anti-vista
Orlando, US
Jun 08, 2010 10:00 am EDT

I placed some orders to Vista print, and their price and quality of products are so good. However, whenever you process to place orders, they kind of push to click " Another 10% discount for next order"

who doesn't want Another 10% discount?
So I click it, this is a huge trap. I found something weird charge, which I never heard of company name: MVQ.

Thus, contact them, and canceled account as well as asked for full refund.

They said, " within 1-2 days, all money will be credited to my bank.

My question is why are they doing this? even they refund all money and keep losing business. I never have any business with Vista print as well as tell everyone I know online and offline.

If they refund full, I will report to Better Business Bureau.

M
M
Mel Rhodes
,
Aug 09, 2007 12:00 am EDT

Vistaprint.com (Free Business Cards)

Beware of this company that advertises FREE business cards. If you click on certain links that entice you, you may end up with unauthorized charges on your credit card or automatic withdrawals from your checking account.

They automatically enroll you in something called VPrewards club. Charges can appear from a variety of names monthly.

After many successful transactions, I guess I finally clicked on a link, being curious as to what it was about. But I never knowingly joined anything and never authorized them to start charging my credit card for anything.

There are hundreds of complaints about them doing this from the UK to the US.

After they sent me a notice that they would be billing me for this charge, I went searching on the web about them and realized my only sensible recourse was to cancel that credit card so I wouldn't be douped. This may be the wisest solution since you can't know what name they are going to be using to bill you under.

A
A
Amaka Nwaozor
, US
Feb 08, 2016 7:50 am EST

I placed an order for 100 business cards for my new upstart on 27/01/15 with its opening event on 13/2/16. I was told order processing though I did not receive a debit. I have kept funds in my account for when ever they debit as some companies debit after they have delivered.
Vista print did not produce my cards neither did they contact me to say the payment was declined. I called back today to find out the status only to be told the crap. Why didn't they contact me via mail? Yet they send me all sorts of adverts. Now I have no cards at all for my opening. I am super angry and disappointed. I should have know better. Vista print is definitely not the best. definitely not.
I need a new overnight printer asap. Help anyone.

R
R
Rick
,
Oct 29, 2008 2:49 pm EDT

Took $14.95 out of my account every month for almost a year, without authority.

A
A
alvarolacabe
, ES
May 17, 2013 3:47 am EDT

I ordered once to Vistaprint and all went well, but when you're looking for something a little bit different and customized (exclusive), they don't have many choices at Vistaprint. A company that i can recommend for you is JMwebs, http://www.jmwebs.net/, I use to work with them actually. The most important difference is the fact that they're designers and they customize everything. The quality of their products is really better than others and moreover, you can ask what you want, they'll always propose you something.
About the price, you'll see that there's no pretty much difference, for some orders, prices are the same. It depends on the quality that you wish to put in your products. Good Luck.

T
T
Terence Whalen
Mercer, US
May 29, 2011 11:25 pm EDT

Avoid VistaPrint for any services. I ordered business cards and an address stamp. They mailed me two stamps, both missing the street address line. I caontacted their customer service and got a responsive email that said they were not responsible for typographic errors. I shot them back an email explaining that they had left the third line off both stamps. Their customer serivce sent me back the same form email that they had sent earlier. I sent a third request, and still got back the same Email. Their web site indicated 100% guarantee for product service. DON'T BELIEVE IT. They will not honor anything. They will bill you twice and when I told them of the problem a 4th time, they said they would give me a 5% discount off my next order? I THINK NOT. They will not get ANY of my business and I urge all others to stop using this corrupt company.

View 0 more photos
L
L
Ladyhah
Holt, US
Apr 01, 2011 3:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Vistaprints charged my account for a website that I canceled. In doing this I was unware of this an continued to use my debit card for purchases. When I went to balance my account, I found it was overdrawn. You would not believe this. Vistaprints claims they are not responsible because the charges did not take place the next day after their posted. It happend 2 days later. Because of this, my account has been charged $350.00 with 5 more pending transactions. And the Supervisor Carla Daley, hung up on me when I questions her " How could I correct a problem if I did not know it happened?" And you dont feel your company is responsible because it did not happen the next day.

D
D
denizcaroll
, US
Jan 27, 2011 12:26 am EST

Why do you wait until the refund? Just report the issue Better Business Bureau. Are you scared that vistaprint may prison you because you didn't want to get ripped off by them?

H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:52 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

VistaPrint Customer Reviews Overview

VistaPrint is an online provider of printing and marketing services primarily catering to small businesses and individual consumers. They offer a range of customizable products including business cards, marketing materials like flyers and brochures, signage, and promotional items. Additionally, VistaPrint provides digital marketing services such as website building and email marketing. Their platform allows users to design their own products or select from pre-designed templates. VistaPrint aims to supply accessible and affordable marketing solutions with an emphasis on convenience and user-friendly online ordering.

VistaPrint In-depth Review

In summary, VistaPrint is a service that offers a wide range of customizable products with a focus on quality and customer satisfaction. The website is user-friendly and the company shows a commitment to environmental responsibility. Below is a detailed review based on specific aspects of the service.

Website Usability and Design

  1. Navigation and Layout: Website is easy for navigate, even if English not first language. Categories well organized, making finding products simple.
  2. Mobile Responsiveness: Site works well on mobile, adapting to screen size for easy ordering on go.
  3. Design Aesthetics: Clean and modern design, with attractive color scheme and visuals.

Product Range and Selection

  1. Variety of Products Offered: Many products available, from business cards to marketing materials and more.
  2. Customization Options: Customization is very flexible, allowing for personal touches on products.
  3. New Product Additions: Regularly adding new items, keeping selection fresh and up-to-date.

Product Quality and Material

  1. Durability and Material Quality: Products are durable and made from quality materials.
  2. Print Quality and Accuracy: Print quality is high, with accurate colors and sharp details.
  3. Product Guarantees or Warranties: Satisfaction guarantee provided, ensuring confidence in purchases.

Pricing and Value for Money

  1. Cost Comparison with Competitors: Prices are competitive, offering good value for the quality provided.
  2. Discounts and Deals: Frequent promotions and discounts available, especially for bulk orders.
  3. Bulk Order Pricing: Bulk orders come with significant discounts, benefiting larger orders.

Ordering Process

  1. Customization Tools and Ease of Use: Tools for customizing products are user-friendly and intuitive.
  2. Preview and Proofing Process: Offers a detailed preview and proofing step to ensure accuracy before ordering.
  3. Checkout and Payment Options: Secure checkout with multiple payment options for convenience.

Customer Service

  1. Responsiveness and Support Channels: Customer service is responsive with multiple channels for support.
  2. Problem Resolution Efficiency: Issues are generally resolved efficiently and satisfactorily.
  3. Customer Service Hours and Availability: Customer service is available with reasonable hours for assistance.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options available, with clear cost information.
  2. Packaging Quality: Products are well-packaged to prevent damage during transit.
  3. Delivery Timeliness and Tracking: Deliveries are timely, with tracking information provided for convenience.

Returns and Refunds Policy

  1. Clarity and Fairness of Returns Policy: Returns policy is clear and fair, with customer-friendly terms.
  2. Refund Process and Timeliness: Refunds are processed in a timely manner, reducing customer inconvenience.
  3. Customer Feedback on Returns Experience: Feedback on returns is generally positive, indicating a good experience.

Customer Reviews and Testimonials

  1. Overall Customer Satisfaction: High levels of customer satisfaction reported in reviews.
  2. Repeat Business and Loyalty: Many customers return for repeat business, showing loyalty to the brand.
  3. Common Praises and Complaints: Praises often relate to product quality and customer service, while complaints are less frequent and vary.

Environmental and Social Responsibility

  1. Sustainability Practices: Company demonstrates commitment to sustainability with various practices.
  2. Eco-friendly Product Options: Offers eco-friendly product options for environmentally conscious customers.
  3. Community Involvement and Charitable Actions: Engages in community involvement and charitable actions.

Brand Reputation and Reliability

  1. Industry Standing and Years in Business: Well-established in the industry with many years of operation.
  2. Awards and Recognitions: Has received awards and recognitions, enhancing its reputation.
  3. Consistency in Service and Product Quality: Consistently provides high-quality service and products.

Special Features and Promotions

  1. Loyalty Programs and Rewards: Offers loyalty programs and rewards for repeat customers.
  2. Seasonal Promotions and Sales Events: Hosts seasonal promotions and sales events for additional savings.
  3. Exclusive Services or Products: Occasionally offers exclusive services or products.

Security and Privacy

  1. Website Security Measures: Implements strong security measures to protect user data.
  2. Data Privacy and Protection Policies: Adheres to strict data privacy and protection policies.
  3. User Trust and Confidence: Maintains a high level of user trust and confidence.

Future Outlook and Company Growth

  1. Expansion Plans: Continues to expand its product range and market reach.
  2. Innovation and Technology Adoption: Embraces innovation and technology to improve services.
  3. Market Trends and Adaptability: Shows adaptability to market trends and customer needs.

Conclusion and Overall Rating

  1. Summary of Key Strengths and Weaknesses: Strengths include product quality, customer service, and environmental responsibility. Specific weaknesses are less evident but may include occasional delivery delays or isolated customer service issues.
  2. Final Recommendations: Recommended for those seeking quality custom print products with reliable service.
  3. Overall Satisfaction Rating: Given the overall positive aspects, the satisfaction rating is high.
How to file a complaint about VistaPrint?

Here is a guide on how to file a complaint against VistaPrint on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create a new one by following the registration process on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have experienced with VistaPrint in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with VistaPrint.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the issue on you.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that you follow each step carefully and provide all necessary details to effectively file a complaint against VistaPrint on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact VistaPrint customer service

Phone numbers

1800 431 217 1800 948 306 More phone numbers

Website

www.vistaprint.com

Most discussed VistaPrint complaints

weird add-on charges
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with VistaPrint?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with VistaPrint Customer Service. Initial VistaPrint complaints should be directed to their team directly. You can find contact details for VistaPrint above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about VistaPrint. Discuss the issues you have had with VistaPrint and work with their customer service team to find a resolution.