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VistaPrint Customer Service

1
Complaints77
Pending0
Resolved1

Vistaprint Ltd.

Vistaprint B.V.
Hudsonweg 8
5928 LW Venlo
The Netherlands

Waltham
Massachusetts
United States - 02451

Customer Support Phone Numbers

Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat8:00 AM - 6:00 PM
Sun8:00 AM - 6:00 PM
Plus

VistaPrint Complaints & Reviews

Vistaprint / delivery

Ki
Mar 21, 2019

Hi there I payed a total of 11.99 for special delivery for my items.. I waited in all day and finally saw the van he looked lost so I ran out and he was driving so fast and frantically that he didn't see me. His driving was dangerous for a very small village estate. I have complained to...

Vistaprint / product and service

Le
Sep 17, 2018

First of all I am not happy that my parcel was late because it was lost and no one was checking or tracking it's where abouts. This was then sorted by someone called oussama who gave a full refund and reordered the book for free, although he ordered it for free, the information on it wa...

Vistaprint / customer service

Be
Jun 4, 2018

I called to get help on my order I couldn't complete online. I got the rudest lady from the pits of hell. I asked her for 2 colors, in 3 sizes with more to order. She told me make up my mind. I asked her to speak with someone else, she told me hang up & dial the # on my own. I'm so let...

Vistaprint / money owed

Mi
Mar 25, 2018

Account #: 5645-4201-1516 /Order # XQVM1-N4A32-9I0 /Order Date: 29/01/2018 08:24 Dear Sirs, I hope this finds you well.This is the first time I am complaining.I am very disappointed with your company and the way I have been treated by your staff in one of your African country. One of my...

Vistaprint / business cards - very poor print quality

Dr
Mar 21, 2018

I have today just received some business cards I ordered from you. Whilst I have been happy with the quality of the work when I have used your services before, this batch which I ordered on top quality material is really quite unusable - there were two images - one on each side - supposed...

Vistaprint / bookmarks

Di
Dec 9, 2017

I have been ordering from them for 3 weeks and only one order with no issues. Don't use them if you have to have the material by a certain date as I have had designer issues, forgetting to send the product, send in the wrong product and now, will not give me a date of arrival saying they...

Vistaprint / so unprofessional of them

Ia
Nov 20, 2017

I will give you one honest advice: use a more honest, useful and service-oriented website, even if it costs more, the website where you'll be appreciated. Because this place is very horrible. I ordered 50 wedding invitations that never arrived. I let the company know about this and asked them...

Vistaprint / bogus credit card charges

Db
Nov 18, 2017

In 2015 I was in partnership on a roofing company. My partner used vistaprint for business cards and other services. My partner passed away unexpectedly, and the business was closed. Some months later I noticed I was being charged on my american express by vistaprint for various product...

Vistaprint / bonus rip off and billing

Dl
Nov 15, 2017

I ordered standard business cards and was then offered a bonus of 500 cards when it came time for charges it charged me more than was quoted when the offer was made. I asked them to cancel the bonus offer then the billing was so confusing that I still don't understand what i'm being charge...

Vistaprint / I want more milky white card in visiting card

Mo
Nov 4, 2017

I, mohd muzaffar hussain am structural engineer, just four days back I have given on line order to print visiting cards. I totally agreed upon the services which the "vistaprints" has been giving to the clients or customers. If the visiting cards have much more milky white than it look...

Vistaprint / rude customer service

An
Sep 5, 2017

I run a business in london. I spoke with a gentleman who was kind enough to email me a copy of the design for my foam board that I had created and paid for. This was a pdf version and unfortunately I am unable to use a pdf version of this on my side for my business purposes and therefore...

Vistaprint / nobody cares

Cl
Aug 29, 2017

Oh god, what a bad customer service. The worst I have ever experienced. They often make mistakes and feel ok about it. This happened to me. My order wasn't shipped, it was their fault, but I wasn't offered anything in return, no refund, no replacement or resending the same product or free...

Vistaprint / one world - work life

De
Aug 8, 2017

Dear sir/madam, With reference to the above I set my own business up & visa print produced my business cards & secured my website address. Please note that I have reported this complaint & they have told me to contact network solutions in the u.S. Which we have but did not get thi...

Vistaprint / business cards

Hr
Jul 18, 2017

The quality of business cards were terrible.. It was like paper on three different occasions, even after stressing my needs. On the fourth occasion, after throwing them in the bin, I requested a refund and they said that they weren't allowed to refund the whole amount. This company should...

Vistaprint / avoid this horrible company!

Ki
May 30, 2017

I have ordered some invitations from this service vistaprint and they messed up everything. I had to redo everything and I was extremely angry when they asked for extra money. I contacted them and demanded to speak with their manager but they refused. Then I asked their owner's contact...

Vistaprint / reseller account holders

Ad
Feb 20, 2017

Loyal vistaprint customer since 2007, but I have to speak up now. I have paid to be a vistaprint reseller and you are not treating me like a business partner. I have appealed to you for over a year to allow resellers opportunity to avoid having work in process items deleted. Yet saved and...

Vistaprint / unauthorized credit card charges

Tj
Feb 15, 2017

A year ago I made a single order, for business cards, with vistaprints which I paid for in full. For the past 11 months vistaprints has been making unauthorized charges to my visa for services I never agreed to. I contacted their customer service, who assured me it was being referred to...

Vistaprint / visiting cards

Ba
Jan 8, 2017

Ordered visiting cards 200 nose on were december 2016. Till it is not delivered. Called manylon times to customer care, only reply is "we will deliver in time" I am getting. Donto know at what time I will get from vistaprint. Moreover I had paid entire amount. This is nuisance from your...

Vistaprint / vista print calendar uk

St
Jan 5, 2017

From: stephen guy +447899816980 102 brokes way Tunbridge wells Kent Tn4 0at England Account number 8789-3280-5556 Order numbers - 2bnqw-44a55-7t9 Clk81-54a38-8g5 57k9w-44a02-9g2 Dear sir madam I am writing this complaint and would seek compensation for the following: I would like to start...

Vistaprint / business cards

Sc
Nov 11, 2016

This place is the worst. I had a bad experience with them years ago — the promised discount was bogus and the paper/print quality was terrible — but I foolishly decided to try them again because they had just what I needed and I was able to use their online tools to design and order it. I...

Vistaprint / bad experience with vistaprint

La
Aug 23, 2016

Found this vistaprint website and decided to give it a try. Ordered a photo book as a present for my parents for their 35 year anniversary. I placed my order and then I received a notification from this website that as a new customer I was offered some free cards. Since it was supposed to...

Vistaprint / flash cookies

No
Mar 19, 2016

We went to the site and built some business cards. After completing the task, I erased the cookies that vistaprint had placed on the computer. However, the cookie folder and its contents "device" and "cookie test" with the instruction "any connection" keep reappearing. I've spent the last...

Vistaprint / unauth debits/free website trial

Eb
Dec 5, 2014

I had to have my visa shut off 2.5 weeks after signing up for vistaprint's free website 30 day trial. I should've done that before all the debits started popping up as there was no free anything, I was being charged the day after signing up. I had "assumed" i'd get a free 30 day trial for...

Vista Print / business cards

Sh
Dec 17, 2013

Went to order existing business cards but needed to change my title, thought this would be an easy task. After spending a few hours trying to do so because I knew it couldn't be as difficult as I was making it out to be, I called customer service. Rudely said, no we cannot help you because...

Vistaprint / unwanted magazine subscriptions

To
Mar 14, 2013

Vistaprint signs its customer up for various magazine subscriptions without explicit consent. It is the default option upon checking out print orders and extremely difficult to identify and disable. Once checking out a print order, you are signed up for a 12 months magazine subscription...

Vistaprint Graphics Online / services I did not sign up for

Ju
May 21, 2012

I recently noticed on my checking acct. Statement a charge I didn't recognize. I called my bank who gave me a number associated with this charge that I could call. When I called it they said I had been paying for some kind of retail discount program through vistaprint. I asked them how...

Vista Print / unauthorised withdrawals from my bank account

Jo
Mar 22, 2012

I ordered business cards only about a month ago, and paid upfront via my paypal account, which is linked to my bank account, I was looking to start my own business at the time, but things changed, then out of the blue on 21st march 2012, I had an email from paypal stating vista print had...

Vistaprint / vistaprint now forcing website onto andrea hudson piano

Fi
Mar 21, 2012

After asking for a refund and compensation today, I have received two e-mails saying that my website has been reactivated, and that I shall be billed on 21/04/12. I have e-mailed the company to tell them I have not re-activated my account. I am still waiting for a satisfactory response. Perhaps lori holt can give me a call.

Andrea Hudson Piano Ripped Off By Vistaprint / ripped off by vistaprint

Fi
Mar 21, 2012

Dear lori holt, Can I have my money back please with compensation, so that I can start a new website with a more reliable company?

Vistaprint / ripped off by vistaprint: unlawful retention of my money.

Fi
Mar 20, 2012

Here is the complaint that I made to vistaprint on 12/02/12, and I have not received any satisfaction regarding my complaint: I regard the retention of the money that I paid for this months subscription as unlawfully kept money because you have taken my money and not provided the service...

Vistaprint.com / although, they advertise 500 business cards for 9.99 and sometimes for free, you will end up having to pay shipping and handling costs

Eu
Jul 6, 2011

I was initally sucked in by their advertisements of 500 "premium" business cards for $9.99. I gave them a try, ordered 250 premium cards for my business, and received them 2 weeks later. Apparently, vistaprint.com uses the term "premium" very loosely. Upon reciept I inspected them, and to...

Vista Print.com / vista print is worthless to any serious small business, that needs to make every dollar count

Du
Jun 14, 2011

I am a business owner and used vista print.com for my printing needs. On several occassions my hours of work on their site was deleted and their international support line is unbearable with individuals whose voices can not be understood by english speaking people. They are without good...

Vistaprint / defective product

Te
May 29, 2011

I ordered two rubber stamps for my name/address. Upon them coming in, vistaprint had printed the street address on two lines and left off the city, state and zipcode. On their web site it indicated that there was a 100% money back replacement policy if not satisfied. I emailed their...

Vistaprint / their whole operation

It
May 26, 2011

I am a very intelligent person. I am registered with a board of pharmacy and work in nuclear pharmacy. You would think I would have made a better choice. Vistaprint is "horrible"!! My printed products are never right, even with numerous attemps to correct it. The font, color, or design...

Vistaprint / withdrawl of money

Ju
May 12, 2011

I am trying to expand my business. So I wanted to make business cards for my photography business. I was watching t.V. One night with my boyfriend and there was an ad for a business advertising business cards. I jumped online and they seemed pretty legit until I made business cards and got...

Vista Print / rude customer service

Ca
May 6, 2011

I called to cancel web memberships. The customer service department is terrible. She asked why I was cancelling and I just told her - because I want to! It is none of their business why people choose to cancel!!! As I am waiting for her to cancel I have been waiting for more than 15 minute...

Vistaprint.com / automatic billing issues

Ph
Apr 28, 2011

I purchases business cards and other printed materials form vistaprint for years, but in 2009 I ordered business cards and they offered a hosted website account to match the business card on a trial. I did not notice that I the automatic billing option was checked by default. This last...

Vista Print Partnered With M2mags / automatically subscribing me

Ca
Mar 19, 2011

Several times when I placed orders at vista print, they have automatically subscribed me to magazines. This latest one, parents magazine, was a default "yes" on their checkout screen. Sneaky trick. I have today informed them of my formal complaint to the securities and exchange commission...

Vista Print/business Cards / poor printing/cutting of business cards

Sp
Mar 18, 2011

I recently ordered business cards. When they arived I noticed that all 500 of them had a white stripe on the left or right of each card (my cards are red in color so easy to notice) I have been going back and forth with their "customer service" and when I finally emailed them a picture...

[Resolved] Vistaprint / free business cards

Kl
Mar 12, 2011

Vistaprint has just lost my business for good. I have used vistaprint exactly 2 times. The first experience went off without a hitch and the cards came back better than expected (for the price) and I was actually impressed. This was in the summer of 2009. I have an excellent printer and...