Netherlands - 5928LW
Several times when I placed orders at vista print, they have automatically subscribed me to magazines. This latest one, parents magazine, was a default "yes" on their checkout screen. Sneaky trick. I have today informed them of my formal complaint to the securities and exchange commission for consumer fraud. When I tried to unsubscribe, I was told that since it was free, why wasn't I more appreciative.
I recently ordered business cards. When they arived I noticed that all 500 of them had a white stripe on the left or right of each card (my cards are red in color so easy to notice) I have been going back and forth with their "customer service" and when I finally emailed them a picture they admitted that they made a mistake. Then I asked if they were going to reprint them, they said that they were sorry but that they could not do that! I'm very upset with the service, it's ok to make a mistake as everyong does, but when you fail to make it right that's just plain wrong. This is the problem and the way big business get a bad name and why lots of people are reluctant to use large companies, I sure wish I wouldn't have...
Vistaprint has just lost my business for good.
I have used vistaprint exactly 2 times.
The first experience went off without a hitch and the cards came back better than expected (for the price) and I was actually impressed. This was in the summer of 2009.
I have an excellent printer and prices, so I didn't find opportunity to try them again until recently.
A friend wanted some cards done, and I decided to vistaprint another shot in order to save my friend exactly $35. I was expecting the same quality of cards and printing. I designed the card, so I knew what to expect and I figured saving money was the objective.
Well.. Vistaprint somehow managed to print a 2 sided all blue business card with one side yellow.
I've been in pre-press and publishing, designer for years and I can't fathom how they managed to make this mistake or get that result.
I wasn't happy nor was my friend, but I figured vistaprint would be very apologetic about the obvious mistake, and either issue an immediate refund or offer a completely free re-print with possibly a discount or something for the trouble..
What I got was a blunt letter blaming me for the mistake, and stating that I must have sent it that way or else one side would not be printed yellow. They simply printed what I had sent, and if I wanted it to be blue - I should order an additional run with a blue side instead. The vistaprint customer service rep. Included instructions on how to view a proof of the print job. And a link to sign in to that order.
When I logged in, sure enough.. It was yellow on one side. I was baffled. Until I revisited my design which was completely fine. I then double checked a screen shot of the original order proof, and it was clearly blue, not yellow. It was then that I noticed the most disturbing fact of all. The date on the artwork and proof they sent me, was showing it was altered that day.
I couldn't believe my eyes. I know I didn't alter my design. So what was this date all about?
I then looked at the portfolio, which showed everything I had sent in the order. And nothing I had sent was yellow. And the date was correctly 2 weeks previous.
What does this mean for vistaprint?
It means that they actually took the time to make a proof fit the printing mistake, so they could blame me for the error and suggest I re-print the job.
If this isn't fraud, I don't know what is.
And I sent a very to the point letter explaining exactly what I found, and that I was not a spring chicken but a seasoned designer with extensive pre-press experience.
I made it clear that I did not send a yellow side to that business card, and that I had proof of their alterations. Not to mention the original artwork - date stamped and emailed to myself with a screen capture of the actual proof that I agreed to when I pressed "ok" to the order.
I explained that I was no longer interested in a free re-print at all, but that I now wanted a full refund without question. I was also going to be sending my findings to the better business bureau and take the time to present it at their next shareholder meeting so that their shareholders could better understand what kind of business they are investing in.
In the same email, I requested a call back or email from a supervisor or somebody that could possibly explain how my design turned yellow, was altered without my consent, and more importantly.. How it became altered without me altering it.
That would explain how such a set of circumstances and events could have possibly transpired without malicious and fraudulent intent. I said, "I look
Needless to say, I have received an immediate refund.
They then went on to include a link to a 'proof' that clearly showed that one side was yellow and not blue.
Results of my letter, and catching them in the act.
- I received an immediate refund (within 20 minutes).
What was suspiciously missing from the refund notification was any apology or attempt to explain what had happened. Just a clear and itemized list of what was being refunded. Which was everything.
I did receive a call from a woman at vistaprint.
Unfortunately it went to voicemail, as I was on another line. This was clearly the apology that should have been given in the first place. Now, too late and still without any explanation or reasoning to the error.
She simply said,"just wanted to say we are very sorry for the inconvenience, you have been given a full refund." please call back if you require any further information or would like to continue to do business at vistaprint.
I did not call back.
As much as I would love to hear the excuse.
I had wasted enough time proving they lied and attempted to defraud me out of my money, as well as additional money by blaming me for their error.
So.. Potential vistaprint customers, you have been given fair warning.
RESULTS OF MY LETTER, and catching them in the act. - I received an immediate refund (within 20 minutes). What was suspiciously missing from the refund notification was ANY apology or attempt to explain what had happened. Just a clear and itemized list of what was being refunded. Which was everything. I did receive a call from a woman at Vistaprint. Unfortunately it went to voicemail, as I was on another line. This was clearly the apology that should have been given in the first place. Now, too late and still without any explanation or reasoning to the error. She simply said, "Just wanted to say we are very sorry for the inconvenience, you have been given a full refund." Please call back if you require any further information or would like to continue to do business at Vistaprint.
I had never heard of this company or ordered anything before a ups package arrived containing unsolicited...
1- they advertise "free" business cards and a few other crap. Than they charge you for logo upload, image upload etc. They you pay a high cost shipping and wait for weeks to receive the item. They print their own advertisement on the back side and actually you're payin for their advertising...! The quality of the business cards are not good at all. They're printed on really cheap looking paper.
2- on the check out there are too many selctions, upgrades etc. They fraustrate you until you miss reading something that was already selected. Which is you agree to pay them $30 a month... Who would want to make a donation or monthly payment to a service that they purchased some free business cards.
3- your money is gone. Don't ask them to pay what they have already taken out from your account. If you're lucky they might stop charging you...
4- they sell your information (name, company name, address, telephone number, email address whatever you put on your "free" business cards)... You will know they sell your information from the increase of the advertisement and telemarketer calls.
5- un ending emails. They will spam your email box with thousands of emails.
If you want to ounish yourself go ahead and get some "free" crappy business card from the,
Have had several experiences w/ vistaprint over the years thru 3 or 4 business associations. Bottom line is that when you're fortunate enough to slip through and not hit any of their infamous snags, good for you. But when they mess up, which is absolutely inevitable, they mess up spectacularly and are obnoxious to deal with. So it's a gamble - you may come off okay with attractive products at a good price, but our company has decided that the massive screw ups that come every few orders destroy any savings, so that's it's cheaper and better to go with moo.com or someone else dependable and honest. When it's our call, we absolutely use someone else. When it's not our call, we strongly advise our associates to use someone else, as we will not chip in for emergency reprinting if and when vistaprint ruins another marketing order.
My order delivery was promised for 12/11; then I received an email that the order shipped early and I should receive it on 12/9. It is 12/15, my order is still in a different part of the country, and it's not scheduled to be received at the postoffice until 12/21, then I have to wait for my mail carrier to deliver it to my home. I called and the order was refunded, but they refused to have the order reprinted and rush delivery. Now I have a problem to correct by not having my product in time and find another solution to meet my deadline, when it wasn't my wrongdoing. I feel that this is awful customer service and I will not ever purchase anything from this company again either for myself personally or for my company, for which I am the marketing manager. My experience has shown me that their delivery promises cannot be trusted and they are willing to offer only limited assistance to their unhappy customers who are left "in a jam."
I have been the victim of credit card scams through vistaprint.com for several years.in doing research online, i’ve found thousands of other victims internationally and the consumers in this country need to be aware of this.
Though I have been a client since 2002 – placing almost 100 orders for multiple businesses on several different credit cards – I recently found a trail of fraud that has led back to years of bogus charges for phantom and nonexistent products, services and memberships all tracing back to vistaprint and its affiliates. This is money stolen from, not only from my personal credit cards but also from multiple businesses, one of which includes a nonprofit animal shelter where every penny counts.
Unbeknownst to me, vistaprint provided my credit card information to third parties who charged for things such as magazine subscriptions and fraudulent products, services, and membership rewards programs. The most infuriating part of this blatant theft is that vistaprint claims i’ve ordered such things when I clearly haven’t.
A recent report done by a harvard law professor and lawyer, also explains that vistaprint’s website is laden with spyware that pulls personal information from site visitors. I’ve made complaints and reported this to 35 state, local and federal consumer agencies and authorities to combat this fraud to recover my money and I have had no response. This is not only frustrating but very pathetic that the very agencies that are supposed to protect consumers are not protecting us or our businesses. There are thousands of other victims who still don’t know about these practices. I will keep fighting until I am fully reimbursed and the state and federal agencies investigate vistaprint’s illegal activities.
I recently ordered christmas cards using their online system.
I received the order, however the envelopes didn't fit the product.
I rang them and the company assured me they would send the correct envelopes, these arrived and they were wrong again. I rang again and these envelopes didn't arrive, I rang to check on them and they hadn't been sent. I rang again, once again I was assured that I would get the correct envelopes... And suprise suprise they were wrong.
I told them I wanted a refund, as I couldn't send the cards are they were not a standard size that I could just buy envelopes... I am still waiting for my refund.
I have a business website with vista print and we have closed our business so I called vista print last friday to cancel the website. I made six calls, I was able to get their ordering department every time but when they transferred me to the cancellation department I got cut off. On my sixth call I got operator extension 5253 and told her I wanted my website canceled now, she wanted to send me to the department that kept cutting me off, I said no, she needed to take care of it and explained why. She said it would be taken care of that day, well it is till up and running. This company is doing bad business. I will be filling a complaint with the bbb and my credit card company.
Do not, I repeat do not order anyhting from vista print online! They charge different amounts to your credit card (for their accounting conveniences, they charged the wrong amount first and changed the amount, cancelled the first one, so it looks like my card has been charged 3 times.) they don't even have a 800# listed on their website. They trick you with wordage by saying if you add this much shipping is free and still charge the shipping. Omg, what a waste of time and money. I can't believe this people stay in business.
It's impossible to get through to vistaprint!!! Called the 1800 number on friday 2pm - old me that "the department was closed, please call back during business hours mon-fri 8am-10pm." if friday 2pm is not within business hours, then what time is???
Emailed them too - "will reply within 48 hours". It's been 1 week!!!
Obviously vistaprint doesn't have any business hours!
Very, very poor customer service!
I ordered buisness cards from vistaprint and the printing is barely legible and extremely small. I need these fixed thank god I didnt order what I usally do, cant seem to find a live person to talk to. I need to fix these cards any help you could offer would be greatly appreciated.
Vista print advertises free business cards which are not free at all. After you spend countless time trying...
Vistaprint has the worst customer service in the world! The phone number is just a run around of automated options with no human help at all. I had ordered business cards in march and its may and I still have yet to receive my order. I had to spend 1 hour on the phone calling different numbers to get a human to help me. I will not purchase anything from this company again and suggest that if you do, don't mess up because you will not get any help from the company
I've been had and I get it. Ordered checks thinking I could pick something better and cheaper than from my...
I ordered a "free" printed t-shirt from vistaprint with printing on front and back. After all the upgrades to the free offer I ended up paying $14.38 for the shirt. This was not the problem, I agreed to the $14.38 charge and paid though paypal. I received the shirt, but the printing on the back was missing. I tried for about an hour to find any way of contacting the company only to be led in an unendless loop of links without ever finding a link to contact anyone or report the problem. They even have a "satisfaction guaranteed" which takes you back into the endless useless loop.
I am livid that vistaprint overcharged me several times over and I am really hoping they correct this as I will go to the better business buerau. What is lori holt's email in customer relations???
Dear lori holt, I don't want to be rude but you are educated women and having business to way to succe...
I ordered address labels and one month later, appeared two charges in my debit card for "entrtnment values" and "mnth svc-shopping pg". It seems these are two rewards partners of vistaprint and they were charging my debit card for 5 months with 14.95 dollars. I called chase-visa card. They are refunding with the last 60 days. I found this scam everywhere since 2004... How visa or mastercard can make them still eligible to credit card payment as merchant?