4imprint’s earns a 3.7-star rating from 18 reviews, showing that the majority of promotional product buyers are satisfied with their customized items.
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A Reliable Partner for Your Marketing Needs
4imprint, Inc. has proven to be a reliable partner for marketing needs, as highlighted by numerous satisfied customers. With a 4-star rating, customers appreciate the attentive service and quality products provided by 4imprint. One customer shared their experience of working with 4imprint for several years, praising the exceptional customer service and delivery. The company's commitment to resolving issues promptly and ensuring customer satisfaction shines through in the reviews. If you are seeking a trustworthy source for promotional products that meet your marketing demands, 4imprint is a go-to choice that many customers rely on for their marketing success.
I've been ordering clothing and advertising swag for our company for 24 years and no company even comes close to the
I've been ordering clothing and advertising swag for our company for 24 years and no company even comes close to the exceptional customer service 4imprint provides. Their prices are competitive and their vast selection to choose from is wonderful. I won't even consider ordering from another company anymore. They've earned my business!
Very similar experience with most of these posts on terrible customer experience. Wish I would have done my research ahead of time. Order was delayed multiple times, one of which was due to not having product in stock, given the current supply chain situation I understand. I had to fight for myself in each email that they would be making it right and my CS rep clearly just didnt want to make anything right. Ultimately what I originally order for the embroidery was not completed so that is disappointing. I will not be ordering again and I would suggest other stay away as well.
When I placed an order for our organization's coats, the *** Rep made sure the items were in stock. I should have known to cancel the order when I ran into difficulty with having them get the logo sized correctly. Then when I finally received the order, one of the coats was missing. The invoice mentioned nothing about a back order, nor did a *** Rep attempt to notify us. When I attempted to email , I received Out of Office responses. The other reviews about this company are spot on! This company makes promises on their website that they do not stand by. Beware and look elsewhere for company clothing. This company does not deserve an A+ rating from BBB. Very misleading!
Definitely NOT on time...not a great company...Will never use them again
An employee purchased some items using company credit card, Accounting received an invoice from 4Imprint and it was paid. Once we realized that there was a duplicate payment, their accounting team or customer service team kept dragging their feet and giving excuses as to why we haven't received a refund yet. This all went down in in January 2021 & we still haven't received the refund. The last was the best, "we will cut the check Monday & mail it out this Friday, it should take 2-3 weeks to get to you!" Three weeks to get to California from Illinois, I don't think so! Not the best way to treat your customers, personally I would never do business with this company!
I have been ordering from 4imprint for a number of years and love them!
I have been ordering from 4imprint for a number of years and love them! Everyone I've spoken to has been patient, professional and extremely helpful! Ordering online is super easy! When I've needed to speak with a customer service representative, someone picks up the phone right away and is there to help! And, Re-ordering the same product is just a click of a button. I love that I can order samples in advance of making a purchase! There are many options to choose from and it's great to be able to receive a samples so I can see that actual product and what would work best. Products have a quick turnaround time and arrived quickly.
I would give 10 stars if I could. Beth and David helped me even after they didn't have to. They made a change for me after my product went to production. They are great to work with. I highly recommend them.
Thanks to the team at 4imprint for all their help with some travel mugs for my colleagues . I was trying to organise prizes for a step challenge at work and Rebecca couldn't have been more helpful. Thanks also to Karen, they delivered within the time predicted and the product was as expected and at a competitive price. Dympna, ***, Ireland
Awesome quality, great turnaround time, excellent choices. Great customer service as well.
Missed my event and no communication. My sales rep Tashia N is unresponsive and would not recommend her or 4imprint. I placed my order May 27th for our event July 2nd. I requested items delivered 6/18 to be safe that they were here in time and correct. Tashia assured me this is reasonable, and she would get to work on the order. I received 1 of the 5 items on time. On the due date I received an email that some of the items were back ordered and other options available. They were to be overnighted for proofs and acceptance. NO OVERNIGHT RECEIVED. We did agree to change up some colors of items. Those items were received however order was not complete as promised. Strike 2. After 2 calls and an email to Tashia I still dont have my order or any tracking numbers as promised. Here we are 2 days before my event. This communication or lack of it is unacceptable in any business. Strike 3. In my 21 years of handing out promotional items I recommend not using this company as you will be disappointed as I am. Tashia N you are in the people business and your actions are unacceptable for success of 4imprint and your clients.
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Pros
- Wide product selection
- Free samples available
- Extensive customization
- Fast turnaround times
- Excellent customer service
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Cons
- Limited International Reach
- Competitive Market Pressure
- Product Quality Variability
- Reliance on Third-Party Suppliers
I have used 4imprint for years spanning over several employers
I have used 4imprint for years spanning over several employers. Customer service has always been top notch. Recently, I placed an order via phone and did not realize I would get a separate link for payment. This was going to make my shipment late. They ordered shirts to be shipped to them next day so I could have them on time and did not charge me any additional fees. I was short in my emails thinking they made the error and they responded respectfully and with full detail of the process. And I got the shirts on time. The artwork and embroidery is top notch as well as all other log items I have ever received. Everything is always as described and you can get samples which is great. Try before you buy. AMAZING
So far so good
So far so good. My company has placed 4 orders so far and each time we have had a lot of options throughout the whole process from generous samples so that we can see the quality that we are choosing..or not choosing, then we get to see and work back and forth with proofs to be sure that our imprinting turns out to be as we are hoping for and then once we have gotten our orders, they are competitive for the price paid. My only complaint is one only because we are a small business and I wish we could get smaller amounts of certain items and if so, we would have placed even more orders! Although every printing company has very close required minimums and we completely understand that small restriction. We are happy, simply saying that if we could use the large amounts of items, we would try 4 imprint on even more items. We have a few more in plans for Summer '22 as we speak!
They honored a couple items after not having items they advertised in stock at the last second before an important golf
They honored a couple items after not having items they advertised in stock at the last second before an important golf outing. A year later, they are calling for money for the items they honored after being apologetic for THEIR mistake. Buyer beware. DO not agree to their mistake on the phone. Make sure it is in writing. And they will advertise items out of stock, but wont know they are out of stock until youve sent them your hard earned money, and its over 2 weeks later the night before your event.
Very similar experience with most of these posts on terrible customer experience
Very similar experience with most of these posts on terrible customer experience. Wish I would have done my research ahead of time. Order was delayed multiple times, one of which was due to not having product in stock, given the current supply chain situation I understand. I had to fight for myself in each email that they would be making it right and my CS rep clearly just didnt want to make anything right. Ultimately what I originally order for the embroidery was not completed so that is disappointing. I will not be ordering again and I would suggest other stay away as well.
Awesome quality, great turnaround time, excellent choices
Awesome quality, great turnaround time, excellent choices. Great customer service as well.
I would give 10 stars if I could
I would give 10 stars if I could. Beth and David helped me even after they didn't have to. They made a change for me after my product went to production. They are great to work with. I highly recommend them.
They honored a couple items after not having items they advertised in stock at the last second before an important golf outing. A year later, they are calling for money for the items they honored after being apologetic for THEIR mistake. Buyer beware. DO not agree to their mistake on the phone. Make sure it is in writing. And they will advertise items out of stock, but wont know they are out of stock until youve sent them your hard earned money, and its over 2 weeks later the night before your event.
I placed a shirt order with them in APRIL 2021 and I never received my product! Over 1 year later, LATE APRIL 2022, they randomly try to take $400 out of my old bank account without communicating with me. I contacted them multiple times thru email and their website that I did not want the shirts as it was a year later and I have found a more reliable company to work with! No response from them at all. They sent me my shirts anyways and I offered to send them back as they are still in the box. I never opened the package because I do not want it a year later, and now they are sending me to collections because I refuse to pay for an order they shipped out to me a whole year later. Horrible business.
Placed an order and received confirmation that the order would arrive on May 13. Called on May 17 as none of the orders had arrived. It turns out that the order never left the art department and was not sent through their system. The sales person was apologetic and helpful and put a 24-hour rush on two of the three items. Only received one of the items so far. Sales rep unresponsive after two emails and two phone calls. My guess is she doesn't know where the item is... This has been a frustrating experience so far.
Thanks to the team at 4imprint for their assistance with purchasing travel mugs for my colleagues
Thanks to the team at 4imprint for their assistance with purchasing travel mugs for my colleagues. I needed to arrange prizes for a step challenge at work, and Rebecca was extremely helpful. I would also like to thank Karen for ensuring that the delivery arrived on time as promised. The product met our expectations and was offered at a competitive price. Dympna, from Ireland.
Dont trust your order is being handled efficiently. I recvd no communication that my order was delayed by a full week and only found out because I called to check status a few days before the day I was to recv order. Then on that day I was told some of the shirts I ordered that were in stock when I placed the order two weeks prior were no longer in stock. Very disappointed.
I've never dealt with such disorder from such a large company. I ordered pens that were presented on the website as in stock. I filled out all the fields properly and was assured that everything would be delivered in time for our event. I called in several times, and was told everything was fine and the pens would make it in time. The day before the event I still had no tracking number and was informed EOBD that the pens were never in stock! They never even started them. The worst part was telling my boss. I looked so unprofessional. What a terrible experience. Do not order from this company.
This is a terrible company and with no understanding of customer service. I order merchandise for my company. The first order was delivered in several small pieces of several months. I had to call so many times and send emails just to get any help. Finally the ordered arrived and the shirts were so cheap and buttons falling off I called again. This time they gave me a credit and tried to help me find other shirts. They promised is would get better and again they failed to confirm the order in a reasonable amount of time, I could not reach anyone and the email being used kept indicating the person was OUT OF THE OFFICE. They shipped the order again and failed to send the complete order and again I have had to call and no one responds. Then I asked for my Credit and they all pretend they have no idea what you are sayin and if you dare get upset they hang up on you. I finally had to contact my credit card company and dispute the charges. So many wasted hours - Never use this company unless you have hours and days to ensure you get the right merchandise and are charged correctly. You have to do it yourself of you get no service at all!
First and foremost the most amazing customer service
First and foremost the most amazing customer service. In a time when everyone is on edge and businesses question if they can continue. 4Imprint was there for me. My order was not large but meaningful. I ordered glass water bottles for wedding favors. They came fast and were produced perfectly. Then the world changed. I sent and email stating I had to move my wedding and asked if I could possibly just get the tops re-engraved for the bottles. They place a credit on my account for the full amount of my order and told me that when i was ready to let them know and we could reorder. I just sent them and email stating i was ready and they applied the credit to my order and my proof was sent with in an hour. Extremely friendly and professional. I will be a life long customer!
Disappointing Experience with 4imprint: Poor Order Management and Customer Service
My experience with 4imprint was not the best. They really messed up my order and it was a total disaster. The whole process was very disorganized and it seemed like they didn't care about our deadlines at all. This was especially bad for us because we are a nonprofit and we really needed everything to be perfect for our event.
To make matters worse, I had to chase after them to get them to take my money. It was like the office staff was asleep at the wheel or something! It was really frustrating and I wouldn't recommend them to anyone.
Exceptional Customer Service from 4imprint.com for High School Election Pens
I recently placed an order with 4imprint.com for some pens to be imprinted for a student high school election. Unfortunately, the shipping deadline was missed, which caused some concern. However, the team at 4imprint.com went above and beyond to make things right. They quickly reprinted the order in just one day and delivered it by 8 AM, despite the pouring rain. This allowed the pens to be distributed at the school within the small window of time allowed for "election swag" these days.
I was impressed with the level of customer service I received from 4imprint.com. Even in the evening, they were responsive and helpful. I received two emails confirming their mistake and that they were taking steps to fix it. Erin and Trish were particularly helpful and did a great job.
Overall, I was pleased with my experience with 4imprint.com. While there were some hiccups along the way, the team worked hard to make things right and ensure that my order was delivered on time. I would definitely recommend them to others looking for promotional items or other printing services.
Frustrating Experience with 4imprint's Customer Service: A Review
I recently had an experience with 4imprint that left me feeling a bit frustrated. I had filled out a form to receive a sample of one of their products, and I made sure to include my current address where I wanted the sample to be sent. However, when the sample arrived, it was sent to an old work address that I had on file with 4imprint from a previous order.
I reached out to their customer service team to let them know about the mistake and to see if they could send the sample to my correct address. Unfortunately, they were unable to do so without changing the address on my account to my home address. This was a problem for me, as I didn't want to receive boxes of promotional items at my home address - I just wanted the sample.
Despite my attempts to explain this to the customer service representative, they seemed unable to understand my request to simply send the sample to my correct address without changing my account information. It was frustrating to feel like I wasn't being heard or understood, and it left me with a negative impression of 4imprint's customer service.
Overall, while I appreciate the quality of the sample I received from 4imprint, I was disappointed with the way my request was handled. I hope that in the future, they will be more willing to accommodate individual requests and work with customers to find a solution that works for everyone.
Professional and Accommodating: My Experience with 4imprint
So, let me tell you about my experience with 4imprint. My company needed to order some items and we decided to give them a try. I have to say, they were very professional and accommodating when it came to all the changes I had to make to the order. And let me tell you, there were a lot of changes! But they were patient and flexible, which was a huge relief.
When our items finally arrived, we were excited to see them. However, we quickly noticed that there was a misprint on one of the items. It wasn't a spelling error, but rather an incorrect phrase. I was disappointed, but I knew I had to bring it to their attention. I was worried about how they would react, but I have to say, they were extremely understanding.
I explained the situation and asked for a full refund. They didn't hesitate and were able to process the refund quickly and efficiently. I was relieved that they were able to resolve the issue so easily. Although we couldn't use the items, we decided to donate them locally.
Overall, I was impressed with how kind and understanding they were throughout the whole process. I really appreciated their professionalism and willingness to work with me. If my company doesn't order from them again, I definitely will!
Disappointing Experience with 4imprint: Typos, Delays, and Wrong Orders
I gotta say, I was pretty disappointed with my experience with 4imprint. Honestly, if I could give them negative stars, I totally would. My artwork came back with a bunch of typos, which was a real bummer. And to make matters worse, my orders were delayed. Like, come on guys, I don't have all day to wait around for my stuff!
But that's not even the worst part. One of my orders was totally wrong - they forgot to print some artwork on the back of my shirts! And it took them a whole week just to get back to me about it. Like, seriously? I don't have time for that kind of nonsense. And when I tried to reach out to them about it, no one ever got back to me in a timely manner.
To top it all off, I ordered a bunch of shirts and sweatshirts, only to find out a week later that they didn't have all the sizes I needed in the colors I wanted. What a waste of time and money! And to this day, one of my orders is still MIA. I've tried reaching out to them, but no one seems to know what's going on.
Honestly, I think 4imprint needs to invest more in their staff and less in fancy TV commercials. I mean, what good is a flashy ad if you can't even get your orders right? Needless to say, I won't be using them again anytime soon.
5-Star Review: Amazing Quality and Service from 4imprint.com
I gotta say, we've been using 4imprint.com for a whole year now and we've placed 5 different orders with them. And let me tell you, every single time we've dealt with them, it's been a real pleasure.
We've ordered 3 short sleeve t-shirts, 1 long sleeve t-shirt, and 1 jacket/windbreaker. And let me tell you, everything went off without a hitch! We went for the heavy weight t-shirts and boy, oh boy, are we happy with how our logos and text printing have held up wash after wash.
But let me tell you, the jackets we ordered are just out of this world! We got 75 of them for a group international trip and they are just fantastic. You can go for a lighter weight and cheaper t-shirt from anywhere, but trust me, they won't last. Our group even bought t-shirts from us because the ones they got from another company were cheap and almost see-through.
The 4imprint website is just amazing! They've got some really great design tools that are super easy to use. Plus, you can even upload your own logo or art. They've got so many colors, sizes, and styles to choose from, it's just mind-boggling!
Honestly, I would recommend 4imprint.com to anyone and everyone! They're just the best!
4imprint Complaints 1
ComplaintsBoard.com is terrible!
ComplaintsBoard.com is terrible! I sent a message asking for the color code for my design. The color on the website mockup appears different from the color code options. I want to confirm that the burgundy color is not as dark as it appears on the mockup, but more red like the main color options. They informed me that I have to place an order first, which costs over $100, to access the detailed color code options. So, I asked if they know if the color options on the website are similar to the actual print. Their response was, "Can you read what I just typed?" Thank you! It's wonderful.
Is 4imprint Legit?
4imprint earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for 4imprint. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
4imprint has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
4imprint.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
4imprint.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a 4imprint.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up 4imprint and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- 4imprint protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to 4imprint. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About 4imprint
One of the key strengths of 4imprint is its commitment to customer service. The company has a team of dedicated account managers who work closely with clients to understand their needs and provide personalized recommendations. Additionally, 4imprint offers a 100% satisfaction guarantee, ensuring that customers are completely satisfied with their orders.
Another advantage of working with 4imprint is its extensive selection of products. The company offers over 30,000 items, giving businesses a wide range of options to choose from. Whether a company is looking for a unique giveaway item for a trade show or a high-quality gift for employees, 4imprint has a product that fits the bill.
Overall, 4imprint is a reliable and trustworthy partner for businesses looking to enhance their brand visibility. With its commitment to customer service, extensive product selection, and high-quality customization options, 4imprint is a top choice for promotional products and branded merchandise.
Here is a guide on how to file a complaint against 4imprint on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with 4imprint in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with 4imprint.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, company's response, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against 4imprint on ComplaintsBoard.com.
Overview of 4imprint complaint handling
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4imprint Contacts
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4imprint phone numbers+1 (877) 446-7746+1 (877) 446-7746Click up if you have successfully reached 4imprint by calling +1 (877) 446-7746 phone number 0 0 users reported that they have successfully reached 4imprint by calling +1 (877) 446-7746 phone number Click down if you have unsuccessfully reached 4imprint by calling +1 (877) 446-7746 phone number 0 0 users reported that they have UNsuccessfully reached 4imprint by calling +1 (877) 446-7746 phone number800-355-5043800-355-5043Click up if you have successfully reached 4imprint by calling 800-355-5043 phone number 0 0 users reported that they have successfully reached 4imprint by calling 800-355-5043 phone number Click down if you have unsuccessfully reached 4imprint by calling 800-355-5043 phone number 0 0 users reported that they have UNsuccessfully reached 4imprint by calling 800-355-5043 phone number+1 (877) 520-2006+1 (877) 520-2006Click up if you have successfully reached 4imprint by calling +1 (877) 520-2006 phone number 0 0 users reported that they have successfully reached 4imprint by calling +1 (877) 520-2006 phone number Click down if you have unsuccessfully reached 4imprint by calling +1 (877) 520-2006 phone number 0 0 users reported that they have UNsuccessfully reached 4imprint by calling +1 (877) 520-2006 phone number
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4imprint emailscomments@4imprint.com100%Confidence score: 100%About our product rangeadministrator@4imprint.com100%Confidence score: 100%Feedback about ordering or websiteprivacy@4imprint.com100%Confidence score: 100%
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4imprint address101 Commerce Street, Oshkosh, Wisconsin, 54901, United States
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4imprint social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 04, 2024
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