4imprint
Reviews and Complaints

Very similar experience with most of these posts on terrible customer experience. Wish I would have done my research ahead of time. Order was delayed multiple times, one of which was due to not having product in stock, given the current supply chain situation I understand. I had to fight for myself in each email that they would be making it right and my CS rep clearly just didnt want to make anything right. Ultimately what I originally order for the embroidery was not completed so that is disappointing. I will not be ordering again and I would suggest other stay away as well.

When I placed an order for our organization's coats, the representative made sure the items were in stock. I should have known to cancel the order when I ran into difficulty with having them get the logo sized correctly. Then when I finally received the order, one of the coats was missing. The invoice mentioned nothing about a back order, nor did any representative attempt to notify us. When I attempted to email, I received Out of Office responses. The other reviews about this company are spot on! This company makes promises on their website that they do not stand by. Beware and look elsewhere for company clothing. This company does not deserve an A+ rating from BBB. Very misleading!

Definitely NOT on time...not a great company...Will never use them again

An employee purchased some items using company credit card, Accounting received an invoice from 4Imprint and it was paid. Once we realized that there was a duplicate payment, their accounting team or customer service team kept dragging their feet and giving excuses as to why we haven't received a refund yet. This all went down in in January 2021 & we still haven't received the refund. The last was the best, "we will cut the check Monday & mail it out this Friday, it should take 2-3 weeks to get to you!" Three weeks to get to California from Illinois, I don't think so! Not the best way to treat your customers, personally I would never do business with this company!

I would give 10 stars if I could. Beth and David helped me even after they didn't have to. They made a change for me after my product went to production. They are great to work with. I highly recommend them.

Thanks to the team at 4imprint for all their help with some travel mugs for my colleagues . I was trying to organise prizes for a step challenge at work and Rebecca couldn't have been more helpful. Thanks also to Karen, they delivered within the time predicted and the product was as expected and at a competitive price. Dympna, ***, Ireland

Awesome quality, great turnaround time, excellent choices. Great customer service as well.

Missed my event and no communication. My sales rep Tashia N is unresponsive and would not recommend her or 4imprint. I placed my order May 27th for our event July 2nd. I requested items delivered 6/18 to be safe that they were here in time and correct. Tashia assured me this is reasonable, and she would get to work on the order. I received 1 of the 5 items on time. On the due date I received an email that some of the items were back ordered and other options available. They were to be overnighted for proofs and acceptance. NO OVERNIGHT RECEIVED. We did agree to change up some colors of items. Those items were received however order was not complete as promised. Strike 2. After 2 calls and an email to Tashia I still dont have my order or any tracking numbers as promised. Here we are 2 days before my event. This communication or lack of it is unacceptable in any business. Strike 3. In my 21 years of handing out promotional items I recommend not using this company as you will be disappointed as I am. Tashia N you are in the people business and your actions are unacceptable for success of 4imprint and your clients.

They honored a couple items after not having items they advertised in stock at the last second before an important golf outing. A year later, they are calling for money for the items they honored after being apologetic for THEIR mistake. Buyer beware. DO not agree to their mistake on the phone. Make sure it is in writing. And they will advertise items out of stock, but wont know they are out of stock until youve sent them your hard earned money, and its over 2 weeks later the night before your event.

I placed a shirt order with them in APRIL 2021 and I never received my product! Over 1 year later, LATE APRIL 2022, they randomly try to take $400 out of my old bank account without communicating with me. I contacted them multiple times thru email and their website that I did not want the shirts as it was a year later and I have found a more reliable company to work with! No response from them at all. They sent me my shirts anyways and I offered to send them back as they are still in the box. I never opened the package because I do not want it a year later, and now they are sending me to collections because I refuse to pay for an order they shipped out to me a whole year later. Horrible business.

Placed an order and received confirmation that the order would arrive on May 13. Called on May 17 as none of the orders had arrived. It turns out that the order never left the art department and was not sent through their system. The sales person was apologetic and helpful and put a 24-hour rush on two of the three items. Only received one of the items so far. Sales rep unresponsive after two emails and two phone calls. My guess is she doesn't know where the item is... This has been a frustrating experience so far.

Dont trust your order is being handled efficiently. I recvd no communication that my order was delayed by a full week and only found out because I called to check status a few days before the day I was to recv order. Then on that day I was told some of the shirts I ordered that were in stock when I placed the order two weeks prior were no longer in stock. Very disappointed.

I've never dealt with such disorder from such a large company. I ordered pens that were presented on the website as in stock. I filled out all the fields properly and was assured that everything would be delivered in time for our event. I called in several times, and was told everything was fine and the pens would make it in time. The day before the event I still had no tracking number and was informed EOBD that the pens were never in stock! They never even started them. The worst part was telling my boss. I looked so unprofessional. What a terrible experience. Do not order from this company.

This is a terrible company and with no understanding of customer service. I order merchandise for my company. The first order was delivered in several small pieces of several months. I had to call so many times and send emails just to get any help. Finally the ordered arrived and the shirts were so cheap and buttons falling off I called again. This time they gave me a credit and tried to help me find other shirts. They promised is would get better and again they failed to confirm the order in a reasonable amount of time, I could not reach anyone and the email being used kept indicating the person was OUT OF THE OFFICE. They shipped the order again and failed to send the complete order and again I have had to call and no one responds. Then I asked for my Credit and they all pretend they have no idea what you are sayin and if you dare get upset they hang up on you. I finally had to contact my credit card company and dispute the charges. So many wasted hours - Never use this company unless you have hours and days to ensure you get the right merchandise and are charged correctly. You have to do it yourself of you get no service at all!