Silkletter.com’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with personalized products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
On April 14, I ordered 125 webcam covers
On April 14, I ordered 125 webcam covers. They shipped my order on April 22 Order # ***. But, they sent the wrong color. So, I contacted the company and they sent the right color. I got it on May 25. The webcam covers don't stay in place on my laptop. They slide down off the camera, which defeats the purpose of having them. I emailed them about the problem on May 25, but got no response. I emailed again on June 2 and got an automated message. I emailed again on June 14 and got an automated response. They only replied personally when they asked for a picture of the items. I sent it on June 15. I spent $107.50 on the items. I asked for a refund and told them I would return the items. But, they ignored me.
I ordered 125 tote bags with the Bloomberg logo from SilkLetter.com for a July 4 event
I ordered 125 tote bags with the Bloomberg logo from SilkLetter.com for a July 4 event. On July 2, I received 50 bags, but unfortunately, 75 bags were lost. I sent an email to SilkLetter.com regarding the missing and incorrect product, and after some time, I received the following email:
From: Help SilkLetter
Sent: Tuesday, July 6 11:08 AM
To: ***
Subject: Re: Missing and incorrect product
Hello,
We will process the refund in the amount of $546.75. Refund will be processed every Friday, once completed we will send you a refund receipt via email. The amount should reflect on your account within 2 to 3 business days. Please keep the wrong bags as we will need them. We will schedule a call tag and UPS will pick them up. Apologies again for the inconvenience. Let us know if you have any questions or concerns.
Sincerely,
***
However, I have not received the refund or any invoice/refund for the lost product. I have been leaving voicemails with no response, and nobody is answering the phone.
Is Silkletter.com Legit?
Silkletter.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Silkletter.com. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Silkletter.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Silkletter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Silkletter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Silkletter.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Silkletter.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Silkletter.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Silkletter.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The silkletter.com may offer a niche product or service that is only of interest to a smaller audience.
- Silkletter.com has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
Overview of Silkletter.com complaint handling
GotPrint.com / Printograph
42 reviews
RushOrderTees
10 reviews
GS-JJ
10 reviews
Uprinting
14 reviews
Simply Barcodes
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!