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Visionworks of America

Visionworks of America Visionworks employee

M
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5:10 pm EDT
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The girl that took me into the back to do my initial exam was rude , condescending , and down right unprofessional. She asked me a question and stared at me when I answered . She kept repeating herself when I asked a question , never answering my question . Also she did NOT explain any signatures when asking me to sign resulting in me almost signing to decline having my eyes dilated . As I’m paying out of pocket any and all extras would definitely be appreciated. All in all she is a terrible representation of your business . I will never return to this Visionworks ever again and I’ve been a loyal customer for 6 years .

Claimed loss: I was made to pay for an entire eye exam when I already paid for one just to receive a contact prescription. I would like a refund for all the hassle and half truths .

Desired outcome: Refund for my eye exam as well as some sort of repercussions for the employee .

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Visionworks of America response
May 05, 2025 11:53 am EDT
Visionworks of America customer support contacts
Address

175 E. Houston Street, San Antonio, TX, 78205, US

Website

www.visionworks.com

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Hello Mark, thank you for bringing this to our attention. Visionworks takes pride with providing excellent Customer service. We truly apologize for your unsatisfactory experience. Unfortunately, Professional Services are non refundable. We will share your concerns with our leadership team.
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