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Hi,
Firstly the flight we originally booked was cancelled which was Cns-Bne-per and was then changed to Cns-Bne-syd-per. We agreed we would just have to do this flight as we were going to Perth for a wedding, I tried ringing Virgin to see if we could purchase another seat for our son which is an infant that way we had more room as it was going to be a long day. When ringing the 13 number the people couldn’t understand me properly when I was asking to buy another seat and was going to separate our booking which we didn’t want so we opted not do book the extra seat because it was too hard. Also not knowing that the seat in front of the exit row doesn’t recline was our bad but I know the ground staff can change people around which would have been helpful if they could we had an infant when moving people around and move us so that we had a bit more of a comfortable flight as it was for the longest section of the flight.
Upon arriving in Perth after a longer flight due to our flight being cancelled and being put on an extra flight we waited an hour for our bags to come out onto the carousel which no one could understand.
On our departure from Perth there were no attendants helping the self service check in counters and when asking for assistance the attendant didn’t want to help us as you could hear it in her voice. She had a line up of people needing help due to no one being around. Lucky we were early for our flight as checking in and dropping our bags off took at least an hour. Usually we would be fine with the self check in counter but it wasn’t showing our son on the booking, therefore we needed assistance. For a large airport we thought the Virgin assistance was very poor on arrival and departure and will strongly consider flying with them again as we have an infant and these events added extended time onto a long flight.
Thanks
