Virgin Australia Airlines review: Refund on a flight. And harassment from worker

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Lisa H (Virgin Red)

2 Feb 2024, 08:34 UTC

Hi Maree

Thank you for contacting Virgin Red, the rewards club for Virgin companies and trusted partners.

It looks like you need to contact Virgin Australia's reward program - Velocity - for help with your problem.

I am afraid we are not able to help as we are a separate company and don't have any access to their systems.

To save you time looking here is a link to the their website

https://experience.velocityfrequentflyer.com/member-support

This should help you get through to the right department.

I hope you get your problem resolved quickly.

Many thanks,

Lisa

Virgin Red Member Support

66 Porchester Road l London l W2 6ET l United Kingdom

Maree Jones

2 Feb 2024, 04:07 UTC

Hi there , my name is maree jones. I was meant to be on a virgin flight this morning, due to a worker that was yelling rudely at customers. I have been kicked off my flight . Surely there is video footage of this . I suffer from extreme post traumatic stress syndrome and anxiety. This was completely unnecessary. I now have to stay in Perth . I am a youth worker and was supposed to pick up five children . This lady was not doing her job properly. Was yelling from a distant car as she was talking to a man in a Ute on the tarmac. Please look at the video footage of this incident. Also I have had to book another flight via qantas. This was a fortune . Please I would like this investigated as I fly every two weeks . And have to look at this persons face on boarding. Which will cause anxiety. Warm regards maree jones my phone number is [protected] email: [protected]@gmail.com