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Good day
i am highly irritated and saddened by the treatment and behaviour of Virgin active. I attended a Eskom event with my company as a broker and Virgin milpark were there as well.
The virgin active sales lady sold me a false offering and has stolen my money which she knew I battled to get. i had such high hopes to introduce the team to my wellness days with clients.
In saying this firstly the virgin active lady told me its 3 months free membership of which was a lie because ive been debited from day one see below as well which is such bad taste since i was promised 3 free months.
she then said i can use any virgin active which was a lie when i went to my gym in glenanda i was told i cannot gain access.
she then told me that i could use the kids area for my kids, again a lie because the kids area at the glen has a different cost to the one in milpark
she took cash of R 900 from me , but only R 600 recorded on your records. we were promised a bag of which we had to beg and plead. she told one of my colleagues that she would get a back if she signed up only to have lied as well.
please this is unacceptable, i called in to cancel the membership and get a full refund because we kept getting tired of being stopped at the door.
i am sad honestly virgin do better especially since you teamed up with disovery of which ill also be laying a major complaint with discovery
Desired outcome: Cancel and refund
