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Razia Cassim
Mar 5, 2024, 9:55 AM (10 days ago)
to info
Good day,
I have a problem with the Polokwane Virgin Active... From the time of signing up my son who was 16yrs old, they refused to link him to our vitality status and they were billing him on a premium account value... So given this, they robbed me out of my vitality benefits in regards to my sons membership, They did not link vitality thereby tricked him into signing a 2yr contract, tricked me in concern to vitality rates for my son & monthly contract... I am absolutely livid as the branch itself and the manager refuse to correct this yet it was their wrongdoing! Myself and all of my kids were signed up at virgin active so there is absolutely no valid reason why they linked the rest of us but could not link my son's vitality! I demand for a correction to be done on this and refund on the funds which they scammed me out of... If I and my entire family is linked to vitality on my medical aid, it is impossible that my first born son is not! Their consultants & manager do not know their job or they intentionally scammed me for commission basis! I have spoken to a consultant again at the beginning of february as well as the manager, however they are doing absolutely nothing about this problem... details of my dependents: Fuaad Ibn Iyaad Cassim [protected] (scammed into 2yr contract & never linked to vitality) Eshal Sakina Cassim [protected] Muhammad Iqbal Abdullah [protected] Shehzaan Abdullah [protected] My medical aid no: [protected] You should please have a check up on my medical aid and see from when we have vitality, so there was absolutely no reason for the polokwane branch to deny my son the vitality benefits! I hereby as well request that a cancellation be done on myself and my kids memberships... I am absolutely unhappy and refuse to continue with Virgin active! And I want my refund for the past year that they have robbed me with the higher rate!
Ms.Razia Cassim
cell: [protected]
email: razz81.[protected]@gmail.com
Claimed loss: full year of paying premium rate on my sons gym contract instead of vitality rate
Desired outcome: I would like a refund on the difference between premium rates and vitality rates for the year from Feb'23 - Jan'24. and cancellation of contracts
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