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Virgin Active South Africacashback offer never received

1
C Nov 28, 2017

I set my policy up in May and the offer at the time was R500 cashback. I haven't received this and keep chasing it up weekly with the club. The first manager who was dealing with it moved to the Gateway branch. The second manager is now on sick leave for a month and the person ( can't call him a manager as his attitude, professionalism and manners are something I've never witnessed before) can't/won't deal with it. 7 months later I'm still waiting for it - why?

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