Viking Cruises

I am sending this message to tell you how disappointed/angry I am with the Viking River Cruises. On Jan. 27, 2020, I had booked a Waterways of the Tsars (booking #5922596) with my friend Shery Jeffery. When the Covid pandemic happened, we were given the opportunity to cancel the cruise at no cost to me.

In December 2020, I notified Viking that I was cancelling my part of the cruise. Sheryl Jeffery continued with the booking and added her husband Terrence South in my place. On Jan. 13, 2021, Sheryl Jeffery was informed that Terrence South would be charged the same fee as I was, $6, 899. I was told by multiple agents (Gus on 12/15/20 and Sally on 1/13/21) that I would receive a refund of $150 and a voucher of $100.

On Jan. 30, 2021, I received a check for $100. On 2/1/21, I called Viking and spoke with Keyana who informed me that Sheryl Jeffery had been undercharged by $50 and that $50 of my $150 refund was applied to that account. She also informed me that my only option was to get that $50 from Sheryl Jeffery. A few minutes later, I called back and spoke with Scott explaining how dissatisfied I was with that option and questioned why I had to correct a problem that Viking had created. He told me that unless I got Shery Jeffery I told Scott that I wanted an email from Viking clearly stating that I needed to fix the problem that Viking caused by getting the remaining $50 from Sheryl Jeffery. Scott told me that he could not do that so I asked to speak with his supervisor.

I waited on hold for over 15 minutes and finally spoke with Veronica, his supervisor. Again, I was told the Shery Jeffery's account for the Waterways of the Tsars was under charged $50 and that if I wanted the $50 of my refund, I needed to get it from Sheryl Jeffery. I am very upset that I have to get the remaining money from Shery Jeffery since Viking made the mistake in not charging the correct amount for Terrence South. I do not understand how Viking's mistake is my problem. Although Veronica was sympathetic, the only other option she could afford me was to increase my refund but decrease the $100 voucher to $50. I told her that was not an option. I asked to speak to her supervisor, Veronica informed me that her supervisor, Laura would get back to me in the next 24 hours. I told Veronica that I could not believe that Viking could not resolve this to my satisfaction as it was only $50 and that the PR that this problem was causing was certainly was not worth it, I am planning on telling as many people as possible about this situation

Dear Viking Cruise line,

I am writing you today to let you know my sheer and utter disgust with the lack of customer service that I received from your company. First off, I would like to let you know that since I began cruising, in early 1990 it has been my life dream to take a viking cruise. I have since obtained platinum status on many of the other mid level cruise lines such as Princess, Celebrity and Royal Caribbean. In 2019 I finally took the plunge and decided to book my first Viking ocean liner cruise! This cruise was set to sail April of 2020, booking 5139933. I was so excited! We convinced a large group to join us and we had about 17 rooms booked all together. I paid my final installment in July of 2019.

Unfortunately we all know what happened next, COVID hit, the cruise was canceled. We contacted Viking and we were all going to cash out. At the time our cruise consultant Diana Sullivan told us about the generous 125% voucher to rebook. We informed her that my person would no longer be making the cruise and that we would have to cash out. I understand that Viking did not want to loose 7 room bookings so she escalated my issue to upper management and low and behold you agreed to waive my single supplement fee for the next booking 5990519. Diana made sure to mention that the single supplement promotion was over and that she hadn't heard of too many cases when Viking agreed to waive the single supplement. Again, I was delighted and amazed at your customer service.

Fast forward once again, due to COVID, our cruise was canceled again. Apparently Diana no longer works for you so this time we had Chelsea. Chelsea booked us again on another cruise, with the understanding that all vouchers and supplements would carry forward. Booking 6187860. We also had to pay an additional $1000 as your prices went up. Again, we all agreed to do this because we were so excited to go on my dream Viking cruise.

Once my invoice came in I was shocked to see that the single supplement waiver was not there. I called Chelsea to let her know and she told me that promotion was over. I explained that it was not a promotion and explained what happened. She said she would raise it to management. She called the following day to say that you were not going to waive it - at which time I stated then I would have to cancel. I asked to speak to her supervisor. Liam called me to inform me that they were not going to waive the supplement as again the promotion was over. I again explained that it wasn't a promotion and that I would have cashed out and not booked this last cruise. I also expressed my dissatisfaction of Viking changing the terms - since they waived it once due to cancelation from COVID and now they changed their minds only after I re-booked. Liam continued to say we regret we cannot honor your request. Once I said everyone was going to cash out and I was going to express my dissatification on social media he asked me to wait and he would get back to me. Which he did today (12/14/20). Again, he would not honor my request - which is odd because it was your company that granted it to me in the first place. I demanded to be cashed out immediately. Liam responded with I can't because my voucher is good for 24 months and that I would only be refunded 24 months from today! How is it that I paid you in July of 2019 and you will hold on to my money until December of 2023! That is completely unacceptable. I have never experienced such poor customer service, when you agreed to waive the single supplement for one cruise since it was canceled through no fault of my own but, then decided well we are just not going to do that for this cruise even though this passenger did nothing wrong and is willing to pay us $1000 more for the same room.

I am extremely disappointed in your lack of proper resolution, as such, I am demanding a full refund of all moneys that I have paid immediately.

Sincerely,

Tracy J Cormier
[protected]@aol.com
[protected]

I was so excited to be on my first and only Viking River Cruise of a lifetime on the Danube River through Europe. We saved and saved for several years. Then when the time came we were told by Viking the day before we left home the Danube River was low and we would "most likely" "maybe" mean we would be on multiple ships. Getting ready, vacation time, arrangements for watching our home, air fare, we couldn't not go! What they didn't tell us is we would be on busses for hours and hours! That we would establish relationships with the the crew members only to be changed from one boat to another. There was a group of people on the cruise who wanted to sue Viking, cause trouble, and demand their money back. We are not that type of people. Viking offered us an $800 credit if we traveled with them again within one year, which for most people would be impossible money wise as it was with us. We are saving for a cruise to Alaska and unfortunately it won't be on a Viking ship, although I wish it was because of the first rate ship board experience when things go right. I guess I'm just very disappointed and saddened by our experience. What Viking should have done was offered us a two for one on our next trip, and they didn't!
Jim Salmon

Jim Salmon Enterprises Incorporated
P.O. Box 187
Albion, New York 14411
[protected] Office
[protected] Cell

Celebrating 47 million visitors to JimSalmon.com / HomeRepairClinic.com

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I have tried unsuccessfully to obtain my cash refund of $36K. My previous attempts have resulted in "future travel vouchers" and my attempt through TripMate travel insurance has been denied because of the travel vouchers. I have never wanted travel vouchers due to my terminal stage of my illness and now entering hospice stage. I would appreciate someone in Viking to advocate for a rightful and honorable conclusion to refund my money. It will be 1 year come December 6th that Viking has had my money with no cruise executed because of the pandemic.
Please, just refund my money.
Booking #5807759 

My situation is very similar to 'dwarfrabbit'. The basic difference is that my wife passed away due to injuries from a car accident.

My wife and I were booked for a cruise in May, 2020. Because of COVID-19, the cruise was cancelled. We were offered either a full refund, or a voucher for 125% of the cruise's value for another, later cruise. We took the voucher and rebooked for 2021 cruise.
After my wife of 50 years passed away, I asked Viking for a cash refund of the original $8, 000 (appx), I was told that because we took the voucher originally, we could not now have our money back. They said I would have to use the voucher for a cruise at some time in the next two years. I explained that because of my wife's passing, I would not ever be travelling again. I escalated my complaint up to the President of Viking from the agent who originally assisted us, but were met with the response that, "Policy is policy. Vikings best solution is to transfer my dead wife's voucher to me. So, now I have two $10, 000 vouchers that have no cash value. I say BS!

Viking can do better than this. What ever happened to "The Customer is always right"?

Also, the letter I sent to Torstein Hagen, was sent US mail, with 'Restricted Delivery' meaning only he could sign for it. Someone else signed for it, probably in violation of some Fed Postal Law. So he never saw it, just some 'customer relations' flunkie.

My wife and I were booked for this cruise in May, 2020. Because of COVID-19, the cruise was cancelled. We were offered either a full refund, or a voucher for 125% of the cruise's value for another, later cruise. We took the voucher and booked an October, 2020 cruise. All cruises for 2020 were then cancelled by Viking because of the continuing pandemic. When we asked for a cash refund, we were told that because we took the voucher originally, we could not now have our money back. They said we would have to use the voucher for a cruise at some time in the next two years, at which time if we did not redeem it, our original purchase price would be refunded to us. We explained that because of my wife's ovarian cancer diagnosis in 2018, we were not sure how much time we actually have left together in which to use these vouchers. She is currently in remission, thank God, but this type of cancer almost always recurs at some point in the future. We have taken our complaint up one level from the agent who originally assisted us, but were met with the response that, "Policy is policy. No exceptions." Any help you can provide will be greatly appreciated.

I have filed multiple complaints to get a cash refund for cruises that were canceled due to COVID. I have been given future travel vouchers but that is not useable for me due to health issues. I have a terminal illness and have been admitted into Hospice care. Please refund my money, so I can enjoy using it before I die. I am so exhausted in all of the many Viking staff that I have dealt with since I started this process in May. I am running out of time and I want to be able to use the $36,000 and not leave to Viking (Viking hasn't earned it, and I am not a bank to loan Viking the money).

BOOKING REFERENCE: 5807759

please take us off your mailing list. We have taken 2 viking expeditions and would consider another at a later date. But, that being said, i don't want 2-3 catalogues in my mailbox basically every day. This severe annoyance would truly make me consider another another river cruise line instead of Viking. So please take us off the mailing list.

Diane Cardin
25 Hamilton Gate Ct.
North Kingstown, RI [protected]
USA

Leslie & Ann Knopf
Cruise 6071542

I booked cruise/insurance for (6/24 -7-8-2023 cruise) - Final payment due 8/31/2022. New Orleans to St Paul. America's Great River
We changed cruise to one week later (7-8-2023-7/22/2023 cruise)
Viking changed the final payment due to 12/31/2020. St Paul to New Orleans. America's Great River.

I don't have $25, 036.00 to pay for a cruise three years in advance is reason
I cancelled cruise.
I paid $1, 838.00 for travel insurance. I would like a refund for the
travel insurance.

I paid $2, 838.00, received a refund for $800.00. $200.00 Cruise Fare Fee, $1838.00 travel insurance.

In October 2019, we booked a Viking River Cruise (Paris and the Heart of Normandy, booking #: 5704019 to sail on May 10, 2020. When it became apparent that the coronavirus pandemic would make it dangerous to travel overseas, we called Viking on May 7, 2020, to rebook our cruise thinking at the time that the pandemic would have subsided by Fall 2020. The Viking representative that we spoke to assured us that Viking was confident that it was likely that we could travel on the same cruise starting on October 23, 2020. He rebooked us on that voyage (booking #5985651) and unbeknownst to us issued travel vouchers under the terms of our travel insurance (we later got an email issuing the vouchers to us). Viking then cancelled the May 10th cruise that we had previously booked and offered those who still had reservations their cash back should they wish it. Of course, we couldn't take advantage of that offer.
On August 12, 2020, Viking cancelled our October voyage and offered a cash refund to those who didn't wish to take advantage of a 125% travel voucher for future travel on Viking. We called today (August 17th) to request a cash refund for the nearly $24, 000 that we had paid to Viking for the voyage. We learned through speaking to a travel representative and his supervisor that we were only eligible to receive about $10, 000 in a cash refund, with the remainder of our original payment being available as vouchers for future travel.
We're at an age that makes us very uncertain that (1) we will be able to travel after the pandemic subsides sufficiently for it to be safe to do so within the two years that our vouchers are in effect and (2) that we will want to travel within two years with all of the restrictions and inconveniences that are being imposed because of the pandemic.
To make matters worse, Viking wouldn't even issue us the 125% vouchers that are available to customers who hadn't already been issued vouchers because of earlier trip cancellations/rebooking!

The Viking Weapons:
• E-check: don't do it, use a credit card! It seems to be impossible to get a refund from a checking account.
• TripMate insurance and the "cancel for any reason waiver:" a complete sham. I cancelled because of the pandemic but apparently possibly dying from this virus is not a good enough reason to cancel, so I had to reschedule. And because I rescheduled, my 40K in cash was converted to non-refundable vouchers. They don't tell you that the vouchers are non-refundable - it's hidden somewhere in the contract's fine print.
• Transferring and on hold: those "seasoned" customer relations representatives will continually transfer you to someone else or put you on hold to "check" on something. Not too knowledgeable are they?
• Written statements and an email from a travel consultant stating that Viking will refund that cash if the vouchers are not used in two years: a complete sham. Because I cancelled prior to Viking cancelling, and because I "accepted" those vouchers, I apparently also "accepted" the fact that those vouchers are non-refundable.
• TripMate insurance and filing a claim: don't do it! In Viking's email that shows the amount of the voucher, at the bottom it states: If you have purchased the Viking Travel Protection Plan and you believe that you have a covered reason under the plan, you have the option to file a claim. If you file a claim, this voucher will be voided. Other restrictions may apply; please call for details. So you've just lost your money if your claim is not accepted.
• Excursion payments: these become part of the non-refundable vouchers
• Spouse can't travel, is dying, just died: oh well. You can still travel and have a great time, or you could transfer your 40K+ worth of vouchers to a friend. Wowie zowie an instant solution!

My husband is 85; his health issues have gotten worse and he is unable to travel - as stated by our primary care physician in a letter I had sent to Customer Relations. A fun fact: in the acrimonious divorce proceedings between Torstein Hagen (whose net worth is between 1.7 and 2.4 billion) and his then wife, one of his QC's said that (at 74) he was at the end of his life, seemingly saying to treat him gently because of his age. No compassion on his part for my 85-year-old husband.

I made the original booking on 12 August 2019, Viking Romantic Danube, for 19 April to 26 April 2020; I purchased two staterooms and bought travel insurance which included a "cancel for any reason" waiver. Amounts paid at that time: 8/13/20 $1, 565.57 and $2, 550.95; 9/12/20 $888.67; 9/16/20 $17, 496.90; and 9/17/20 $18, 075.65. Those amounts do not include excursions paid by myself, my sister, and a friend.
• Booking number: 5688955, Stateroom 340: Linda McManus & William Bridges
• Booking number: 5688976, Stateroom 341: sister and friend

I called to cancel the April booking in March because of the pandemic but Viking refused to refund money (40K+). I was told by Branden Sanett, Viking Travel Consultant that I could only reschedule. When I rescheduled for 26 September to 6 October 2020, I was not told that my cash would turn into non-refundable vouchers.
• Booking number: 5981447, Stateroom 340: Linda McManus & William Bridges
• Booking number: 5981452, Stateroom 341: sister and friend

On 8 July 2020 Viking sent out an email cancelling river cruises due to the pandemic & emailed "…if you prefer a refund over the added-value voucher, please request one before July 17, 2020, " which I did, having emailed Mr. Sanett that same day, Wednesday 8 July, requesting a full refund; his response was to say he'd request cash and vouchers, not a full cash refund. In my next email I requested a full cash refund (not vouchers) as was promised by Chairman Torstein Hagen's email. Although Mr. Sanett was very nice, during the telephone calls, I was put on hold a number of times, for 5 minutes plus, was transferred twice, also put on hold for 5 minutes plus. Mr. Sanett emailed that because I had "accepted" the vouchers, I could not cancel, only use those vouchers within two years, at which time if the cruise wasn't rescheduled, I could be refunded my full amount of $42, 151.74 in cash (read above: this is not true). Our Primary Care Physician stated that "there is no way that this patient of mine will be able to travel and participate in any cruise." A copy of this letter was sent to Allison Vandercreek, Agent Customer Relations, and Stephanie Maldonado, Customer Relations Manager on Monday 20 July. I could, if required, get a letter from my husband's cardiologist and neurologist (Parkinson's).

After a game of telephone tag (no one's fault), on 22 July Oscar from Customer Relations called to let me know that Ms. Vandercreek would be out of the office for a few days, but he needed some information, the same information that I had given to them in multiple emails and telephone calls.

As an update to my husband's health, his recent (7/21/20) echocardiogram showed pleural effusions as well as other heart problems.

A note about the vouchers: the original amount that I paid was $40, 577.74. With the inclusion of the $1, 505 spent on excursions and which were added to the voucher, the 125% should equal $52, 603.43, yet the total vouchers received is $50, 130.98.

Please note that I will continue to fight to get my full cash refund returned, as promised by Viking Cruises. Viking Cruises should honor their commitment to refund my money, and should put the customers first, not their coffers.

Viking is continuing to cancel sailings without any compensation to travel agents! We are expected to book, re book and re book again for NO money. I have some customers that do NOT want to re book at this time and have requested refunds. We get nothing for these bookings at all! Not even a portion of commission. This is simply not fair. We have done our job (more than once) and we are expected to continue to work for free! Viking claims to be agent friendly? I think not!
Donna Pullin
President
Fredericksburg Travel
[protected]

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Date: Tue, Jul 14, 2020 at 3:59 PM
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Address not foundYour message wasn't delivered to [protected]@vikingcruises.com because the address couldn't be found, or is unable to receive mail.LEARN MORE This link will take you to a third-party siteWaisbrot

Date: Tue, 14 Jul 2020 15:58:43 -0400
Subject: voucher refund
Dear Mr. Hagan, I am writing to you because of my dissatisfaction with one of your policies. I am hoping you can intervene and help me out.I was booked on a Viking Ocean cruise for August 2020, the cruise was cancelled and a voucher was offered in lieu of a refund. The offer was generous and having been on 2 previous Viking cruises I took the voucher planning on booking another cruise. The other 3 couples I was traveling with did book another cruise for 2021 but my husband and I are unable to travel with them. I called to request a refund for the total I had paid and I know I will be the value of the voucher. I was told that I only had until June 12th to ask for the refund (not even 2 weeks from issue) and that asking for it now is not possible. With what is going on with Coronavirus and the economic impact I need the money now. I am told I cannot get my $8, 111.00 back until May 2022 when the voucher expires. I find this ridiculous and unreasonable as this is my money and Viking cancelled the cruise.On my previous Viking cruise the ship never sailed due to water levels and we were never told until we were in Europe and we would lose money because Viking chose not to cancel the cruise. I took that in stride and tried to make the best of the trip even though we were bused (for hours) everywhere we went. I went ahead and booked again with Viking and this is the treatment I get? Before moving forward with an attorney or internet shame I would like to give you the opportunity to make this right.

Booking reference # 5586053
Mike Waisbrot
Patti Waisbrot
Thanking you in advance,
Patti Waisbrot

We were booked on Viking Cruise ALS200410T, Cities of Light including time in Paris for April 5, 2020 to April 19, 2020. Due to the Covid Virus scare, we chose to cancel on February 27, 2020. However, I was not able to even contact TripMate, the insurer for Viking until much later.

In the meantime, I reached out to Viking and a representative informed me on Mar 2, that there was a new program with Viking that would allow me to cancel and get a credit for a future cruise without even going through insurance. Then on March 7, I saw where Viking was offering 125% of the amount of the payment for the cruise in either a future credit of cash refund.

Viking consistently refused to consider us for this refund because we had cancelled a week prior. Tripmate says fear of Covid is not grounds for a refund. Unfortunately, the right hand never knew what the left hand was doing in either company because I had to fight and fight with Trip Mate even to get the credit. Then they had no record of our cancellation documents being received. Finally, I sent the documents via Federal Express direct to the Kansas City office and asked for signature and called to verify they were there. Trip Mate said that it would be processed in the order received and told them, "No, they will be processed immediately" I have been waiting for almost 3 months. Within a week, the cancellation was processed, but we only got vouchers for future travel and didn't get those for another two weeks. We finally got two trip vouchers dated May 20, 2020 (almost three months after I had originally cancelled the trip).

I again reached out to Viking to ask that they honor what their Chairman had advertised in a live speech as well as written word regarding the option of a cash refund. They said that since we went to TripMate, they would have to determine that we should get cash and pay us. We had purchased "Cancel For Any Reason" insurance with TripMate (through Viking by the way); however, once the Covid scare hit, they said being afraid of Covid was not a valid reason to cancel. That was said even though Covid didn't even exist when we booked the trip and purchased the insurance.

I spent hours and hours on hold and in phone conversations with various representatives of both companies. It has had an affect on my health and life due to the uncertainty and getting the run around from so many people. I am simply asking that they treat anyone booked on the trip they themselves decided to cancel the same consideration. The fact that I chose to cancel due to the scare a few days before their offer should have no bearing on the outcome. The trip was ultimately cancelled anyway and they should treat all their customers the same (especially a new one such as myself).

I am sitting on credits valued at a total of $12, 819.00 with a company that I never want to travel with due to the poor treatment of a customer who simply made the right decision a few days before they decided to.

I just happened on to this site this evening and hope that you can possibly help me. Please let me know if you need any other information.

Thank you,
Jack and Jacqueline Geist
12004 Pepperidge Ave
Denton TX 76207

Contact: Phone [protected]
Email: [protected]@gmail.com

Received email on March 8 stating cruise would be cancelled. Called and rebooked for 2021. Then, on 3/30, Viking says you can get cash refund. I was told since I "jumped the gun", I can only get rebooked. So, they apply over 10k in cash, and issue over 13k in vouchers, which they apply.
Then, wife's doctor says due to her uncontrolled diabetes, she cannot travel now or anytime in the future. I call to cancel, told they will hold the 13k in vouchers for 24 months. I advise, that does me no good - she cannot travel ever. they then say vouchers have to cash value!
This is unconscionable on their part.

Client #: 5340760
Complaint: Requesting transfer of voucher from my friend to me.

In 2019 I booked the Viking Cruise specifically for the Passion Play experience in 2020. Because of the Pandemic, we canceled our cruise, as the Passion Play was also canceled until 2022. I paid the whole cruise bill for me and my friend. Viking gave me a refund for the cruise and a voucher for the cancellation fee and the trip insurance. The vouchers were placed in my name and my friend's name. She is a high risk with COPD and has difficulty walking any distance which prevents her with keeping up with tours. Because of her health issues and being a high risk she does not want to re-book for the Passion Play. I have found someone else who wishes to go and I wanted the voucher to be transferred to my name so I would not lose that money. I was told Pandemic or not it is non-transferable. I am asking for an exception to "non-transferable policy" because of these special circumstances of my friend's health issues, high risk status and the Pandemic. I can provide a letter from her physician outlining her condition and reasons for not traveling at this time. My request is a transfer of her voucher to me.

I called Viking mid March to find out about our upcoming Ocean cruise to the Adriatic during Covid 19. I knew it had to be canceled. It was 15 days Italy to Greece. I was given misleading information about cancelation and not informed that I could get a full refund. I was told I could get 50% back in cash and 50% back as a voucher. I was told all I needed to do was call RCI (since I booked through them) by March 25th. I called on the 24th and canceled. Then I realized I only got 25% back in cash and the rest in a voucher. I lost my onboard credit as well. I have been speaking with managers at both Viking and RCI for weeks. Managers at Viking (I have all of their names) told me I was right and that we really need to figure out what happened but I should call RCI. One manager at Viking actually told me that they had a policy for a while where they could speak with RCI customers (or those who booked through agents) so I must have spoken with Viking during that time BUT now they went back to their old policy and can't speak with me. I told them this was ridiculously bad customer service and that they need to stand by what their agents told me as the customer --during that period when they were allowed to speak with me. Clearly he new Viking spoke to me ! This has been a nightmare. Hours after I canceled, the cruise was canceled by Viking -- and people got full refunds or 125% in a voucher. Somebody seemed to know the cruise was being canceled on the 25th -- which is why they gave me that date. Either way, we were screwed and Viking is now shirking its responsibility. I want Torstein Hagen to make this right. He is supposedly an ethical businessman with high standards and would be embarrassed by the things his customer service reps said to me. I loved our last Viking cruise but this very bad customer service is leaving a very sour taste in my mouth.
This was to be a 70th birthday celebration for my husband and I need Viking to right this wrong.

Terry Maseng

Last April we went on a river cruise and I became sick with a very treatable UTI while on the pre-excursion and they assured me for nearly a week they would get me to a doctor or bring one on after I assured them their directions of going to "Pharmacy" were not solving the problem. Long story short, I wrote here about the problem and they contacted me their offer was $500 toward a future cruise for my husband and myself. Not a great compensation for a terrible experience but we took it. However, the $500 each compensation needed to be booked by 5/5/2020. We had interested in the Mississippi River cruise but were still evaluating what we wanted to do before the outbreak and travel restrictions of COVID 19. Once that occured, I contacted Viking asking for an extension and was told no. SO I wrote both our travel agent and the individual at Viking who gave me the future credit. I heard back from our travel agent who had no success but have yet to get a reply from the Viking representative. How can Viking think I want to book and pay money under the current state of the world? Additionally I have another tour that had to be cancelled for April 2020 that I have to rebook, why would I want to book now? And put out money now? I am simply asking for an extension on my future booking. That seems entirely reasonable given the state of the world. I would appreciate some consideration. thank you.