The complaint has been investigated and
resolved to the customer's satisfactionResolved Videotron Billing-Internet — Refusal to credit
resolved to the customer's satisfaction
I disconnected this account on March 3 or so because of very bad customer service from Videotron. I have been billed for this account AFTER I disconnected it. I called and in fact I am on the call now. I have been with this issue for at least 1.5 hours.
My understanding is that Videotron has acknowledged that the account was disconnected (Ben 118191) and that there was ZERO usage on the account from March 3 to July 28 (Denis 083628). But I still have not received any confirmation that my balance is now zero.
Denis 083628 told me that he would note my file that there was ZERO BYTES transferred during the time in question. He told me this, but did not do it because Ben 118191 said there are no such notes made. This is serious misconduct.
They put me on infinite hold and bouncing from department to department with no answers.