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CB Online Shopping Vestiaire Collective Complaints #2-21
Vestiaire Collective

Vestiaire Collective review: Authentication process

A
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11:45 am UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have had about enough of this bunch of cowboys! Recently sold a genuine Dior saddle bag that was left to me in my mothers will. The item was listed with all defects noted and photographed. I sold it a lot less than its worth, sent it off for authentication and its been rejected with no explanation whatsoever. The report just has lots of red crosses against each section. Their customer service team are a joke. They are just gatekeepers basically with no knowledge at all. Constantly copy and pasting generic responses with no care, thought or due diligence. All I wanted to do was find out exactly what the issues were. And to add insult to injury, be warned folks, they will charge you £15 to get your item back. They like to call you a liar when you know your item is vintage, and rely on their flawed AI system to do all of the work for them. I am extremely upset, distressed and am being asked for proof of purchase on a 20 year old item that my mum bought while she was alive. For God sake do not use this platform to sell your high end goods. They do not care about anyone or anything other than making money by scamming people out of their hard work.

Desired outcome: I want the bag to be genuinely authenticated and a detailed explanation as to why it failed to begin with. I want the £15 waivered to get my ite returned to me

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  1. Vestiaire Collective Contacts

  2. Vestiaire Collective phone numbers
    +1 (855) 842-1822
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    United States
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    12%
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    International
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    +358 942 450 126
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    45%
    Confidence score
    France
    +49 322 2109 1915
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    Germany
    +39 848 124 101
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    33%
    Confidence score
    Italy
    +34 902 882 124
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    +46 852 500 640
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    100%
    Confidence score
    Sweden
    +34 971 57 65 24
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  3. Vestiaire Collective emails
  4. Vestiaire Collective address
    33 Boulevard du Général Martial Valin, Paris, 75015, France
  5. Vestiaire Collective social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 20, 2026
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Vestiaire Collective Category
Vestiaire Collective is ranked 71 among 1004 companies in the Online Shopping category
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The item was in terrible condition and impossible to return it
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