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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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7:57 pm EDT
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Verizon charges for porting to new carrier

We had Verizon wireless since Oct 2006. All our phones were out of contract (3 phones), we then switched to ATT on 8/9/10. Our bill cycle started over on 8/2/10. We are now being charged a full months service for 7 days service. I had called Verizon's customer service numerous times before porting over to ATT to make sure we would not be charged the early termination fees since our last phone's contract ended 8/1/10; however not one of the customer service rep's mentioned they would screw us and make us pay through 9/4/2010. We were happy with Verizon's service up until this and now I would never recommend Verizon to anyone. I feel this is their way of collecting extra from customers that they can not charge the early termination fees. It's just their way of puting the shaft to you for leaving!

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MartMart
mart, US
Sep 07, 2010 11:05 pm EDT

Any and all companies charge you for the full month on your last month of service. Im rather surprised you're not familiar with this and that you're claiming Verizon is trying to get more money out of you. If i wanted to end any services i have right now damn right they would charge me the last full month and i fully expect them too its called a billing cycle.

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12:39 pm EDT
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Verizon no call, no show for two appointments for installation

Share my pain with verizon …….
August 27, 2010
I had a 8-12pm appointment window for the addition of a fios television line upstairs.
1100 called customer services got the “we are experiencing a high call volume message”. Went to web and chatted with tech, was sent a link that said my order status was on schedule and on time.
1300 called customer service, told that he would contact dispatch to see where the technician was, placed on hold over 20 minutes, then call was disconnected.
1430 called customer service, was told that the technician was assigned my ticket and that he was running late but would be here. Was told that I should allow two hours passed my scheduled appointment for the technician to arrive (It was already 2 hours and 30 minutes passed the”allowed” time).
1730 called customer service and was told that they would transfer my call to someone who could help me, placed on hold over 15 minutes, and then call was disconnected
2030 called customer service, was told that it was late that that the technicians were done for the day. I was told that she would transfer my call to someone who could help me, placed on hold for 10 minutes then the call was disconnected.

August 30, 2010
0800called customer service about my no call, no show on august 27, 2010. Was given another appointment date of september 3, 2010 with a 8-5pm appointment window and that I would be called one hour prior to the technician arriving. When I explained that since I would have to miss another day of work for this appointment, could verizon waive the installation fee? I was told “no” but she would call me on the next business day after the installation to see what she could do.

September 3, 2010
0900 called customer service to insure that my order was assigned and to find out when he would be in my area and was told that the technician would give me a call at my home number.
1230 called customer service to relay that I was never got a call from the technician and was told that they didn’t have an order for my address despite being given the order number generated by verizon! I was told they didn’t know how I got that order number but it wasn’t in his system. To add insult to injury I was told that this was the holiday weekend and that they may be able to go above the call of duty and fit us in before 10pm but he couldn’t promise that it could be done but it was a good thing that I called because it would have been another no call, no show. Oh, he did apologize for the inconvenience.

It is 1300 now, I will let you know how it turns out.

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10:24 pm EDT
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Verizon - no signal at work

I have been a loyal Verizon customer since the old Bell Atlantic Mobile days. Recently Verizon Wireless turned their backs on me and are requiring me to pay for a service that simply does not work. Please take a moment to read my experience with Verizon Wireless so you can make an educated decision before deciding on a wireless service provider. I currently...

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10:36 am EDT
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Verizon verizon lied / ilegal practices

I was given a price of $110 per month for Verizon Triple Play by a Verizon Sales Reprentative Mr. Wilder ($110 including 1 DVR, 2 cable boxes and 1 year free Premium package). I was also told an additional $15 per month discount would be applied if I switched to Verizon Wireless, bringing my bill to $95/month. After switching to Verizon Wireless (buying 2 HTC Incredible phones, 1400 minutes/month, 2 data packages and an additional phone), I was told my told my "Quad Play" bill was $130? I spoke with a customer service rep, two supervisors Mrs. Medina and Mrs. Freeman who would not honor the $95 promised price. They said there was no way anyone should've promised that price and could not help me! I have a reference number, Customer service & Supervisor names, dates, etc. It is no only completely unethical to charge more than an agreed price - IT'S ILLEGAL! This is a bait and switch. I only want to resolve this to the price I was PROMISED.

Verizon is used by most people I know and came highly recommended for their customer service and products. I more than frustrated and only had extremely bad experiences with Verizon. I will give my business to a competitor if this isn't resolved immediately.

Peter

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8:47 pm EDT
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Verizon unethical

Within 2 weeks of buying a Droid X I began having issues with screen freezing, random shut downs, etc. I went into the store on 8/1 and the phone was reset. I was cautioned to return/order a replacement by 8/17 to ensure I was within the one month window for returns. The problems continued. I was in again on 8/7 (out of town store) and on 8/9 had enough and returned to the Bloomington store to order a replacement. They insisted they install a logger application and informed me they ordered a phone which would ship the end of August. The problems continued. I followed up with this store on 8/21 to confirm the sho date and was told yes it ships the first of Sept and I would get an email. The problems continued so today I went into the Bloomington store to just return my phone and leave Verizon. I was informed a new phone was never ordered, but they could get one in two days. I refused and said I would leave and wasn't paying the early term fee. The Manager shared he could not do that and to call Verizon. I called as I left only to be told they could see where the store noted my account on 8/9 indicating a new phone was ordered, but it was in fact never ordered. They went on to share at this time they cannot waive the fee as over 30 days have passed since I got the phone. They said it is a store decision. Lies, lies, lies. DO NOT TRUST VERIZON.

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Rosemarie Barker
Cambridge, US
Jan 21, 2011 8:14 pm EST

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

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12:00 pm EDT
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Verizon transfer upgrade to another line

Verizon Wireless online gives the option of transferring phone upgrade to another line on your plan. It would make sense that by doing that, that line would also renew their contract for two years. However, this is not true. The line that transfers their upgrade not only doesn't get a new phone, their contract is renewed for two years! The line that just got a new phone is still eligible for an upgrade when they are due and their contract has not been renewed. DECEIVING.

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gda32570
Jay, US
Mar 10, 2010 9:12 pm EST
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I signed up for Verizon Wireless Internet and was not pleased with the speed. I called to cancel the service, within their thirty day "worry free guarantee" and I returned the USB modem to them. My credit card was credited for the initial cost of the modem.

When I received my bill there was an early termination fee added to the activation fee and the one month of service that I used and I owed them.

I contacted Verizon and was told that I would have to pay the bill and then I would receive a refund check for the amount of the early termination fee. I told the rep that this was not acceptable and to simply send me a bill for the activation fee and one month service. I was told that this was not their policy. I told the rep they were not going to hold my money hostage when I did not owe the fee.

Long story short - I didn't pay the bill and now they turned it over to a collection office which wants to "do me a favor" and "settle" for $250 which is around $150 more than I owe. I told them no & told the collector I have a copy of my contract, a copy of the "worry free guarantee" and copies of my credit card statement showing the date I ordered the equipment and the date the equipment was credited back to my credit card which shows they received the equipment within their own thirty day guarantee.

I will NEVER do business with this company again.

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Mayaman
, US
Apr 06, 2009 10:27 am EDT

I'm writing in respect to Verizon's Wireless Broadband Internet service. I live in Ohio and subscribed to the service in November of 2008 and for the first few months the service was exemplary. But roughly one month ago, the speed of this service dropped to a rate that is basically unusable. When I and a couple of others, who work off the same tower, started having the same trouble. I contacted Verizon's technical service for the first time on March 20th, and submitted a trouble report. Since that time I have called 3 more times and to be honest, these calls were a complete waste of time. They refuse to submit a trouble report and only seem interested in giving me a series of stock answers to my inquiries. I will go into detail about this procedure in the following paragraphs.

They start by telling me they were aware of problems in my area and that they are working diligently to resolve it. I do think at this point you're expected to express your satisfaction with what you have been told, thank them and hang up. If, by chance, you don't do the expected and insist on some specific answers about your lack of service, you're sure to be in for a disappointment. That is if your experiences were anything like mine. By this point in the conversation, it seems I had unknowingly tripped some sort of an evasive answer switch. Since it has become apparent that the answers I'm receiving are of a generic nature and not really directly related to my individual situation. By this I mean, if I ask Question A...the representative automatically gives me predetermined...Answer B. If I continue on with Question C...they come back with stock...Answer D. No matter how I tried to phrase my questions or statements, I just couldn't get a definitive reply as to when and how my service would be restored. Call me naive, but I find it incredibly strange that they are unable to supply me with any specific information on what it is that they're so diligently working on. I can't help but think, if they were truly working to make the needed repairs, they should be more than happy to keep me informed of the progress being made. Their complete lack of candor only highlights the impression one gets. And that is, that they're really not working to alleviate your service problem, but are working overtime to avoid telling you this. If what I had been told so far wasn't enough to convince me of their lack of sincerity, in my mind, what I'm told next confirms it.

As I continued to express doubt about the open-ended answers I was getting. A new tact was tried and I was told I was in an area of marginal coverage. An answer I was skeptical of, considering the fact I can see the Verizon tower I work off of. And it's only around a mile from my house. So if having line -of-sight service can still be considered marginal, I can't conceive of anything they won't be able to consider marginal when it suits them. But the truly astonishing thing was the last thing they told me. They said they would allow me to cancel my Internet service and they would impose No Penalty fee for Early Termination. While at first blush that may seem quite generous of them, in my case, there are a couple of problems with this solution.
Problem #1 - I don't want to cancel my service, I just want it restored to what it was when they sold it to me. Problem # 2 - Since I canceled my dialup Internet service and the phone line after I got the Verizon Wireless Broadband. I'd like to know what they propose to do about the additional expenses I will now incur, if I'm forced to cancel my Verizon service due to their failure to provide adequate service? I"m speaking of the costs associated with paying for the installation of a new Internet service and the required Telephone Land Line.

I feel I've honored my part of the contract I entered into with Verizon. My obligation was was to pay my bill, which I have done religiously. Verizon's part was to provide me with good service, which they did for awhile, but now seem to be trying to get out of doing. As long as things were working well and required no effort on their part, they were quite content to accept my money. Now that providing the CONTRACTED service requires some effort on their part, they've basically told me to take a hike.

So, unfortunately, it's come down to the point where they have left me with no other option, but to file a complaint with the Ohio Attorney Generals Office. I do believe a lot of this could have been avoided if Wireless companies were regulated as traditional phone companies are.

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AshB09
Oxford, US
Apr 21, 2011 11:21 pm EDT

I've been considering purchasing a new iPhone through Verizon (I'm a current customer) and I have no interest in paying $600 for a cell phone, even if it is an iPhone. The transfer of the upgrades, or so I've heard, can be a bit confusing, but I think this board post may clear things up a bit, or at least give people a heads up on what they're getting themselves into when considering the upgrade transfer. I hope this can help someone, it was pretty helpful for me.
http://community.vzw.com/t5/Upgrade-and-Activation/Transfer-upgrade-to-another-line/m-p/286642

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9:09 pm EDT
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Verizon lost my returned equipment

Verizon Fios lost my returned equipment and charged me 700.00 for the lost stuff and 377 penalty for not liking there service--call after call no resolution, they turned me into collections after one month!Not fair, rip off, class action suit is a great choice for this mess! Anyone else have this problem, I have talked to several people that this has happened too reently! A money maker, rip off, innocent people trying to do the right thing!Shame on you Verizon fios

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CM1986
Winnipeg, CA
Aug 30, 2010 9:19 pm EDT

Did you get a return receipt or something to say you returned the equipment ? If you have that tell them to eat then lost equipmentnfee.

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10:56 am EDT
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Verizon price gouging

I was a customer of Verizon Wireless for about 13 years. During that time I had practically no problems with their services and policies. To gain superior voice qualities of GSM (as opposed to Verizon’s Qualcomm CDMA format). I decided to go with a GSM carrier and chose AT&T. This also afforded the advantage of “rollover minutes”.
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I terminated Verizon’s service on 7-22-10 at which time my numbers were ported to AT&T. Verizon informed me I’d be obligated to continue (contractual) payment through 8-18-10. That meant I would be paying Verizon and obtaining NO SERVICE from 7-22 -10 through 8-18-10. I wasn’t too thrilled at paying a prorated $81.40 for NOTHING, (no service) but was prepared to live with it. I requested they bill this ‘no service provided’ time frame at a lower monthly plan rate.
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“Nawww….that won’t happen” was voiced in so many terse words. End result, I paid ‘full boat’ current plan for about 27 days of cellular service which I didn’t and couldn’t access. I went ahead and paid for this non-service, having no other choice. A disappointment, to say the least. Nothing like paying good money for nothing.
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Almost immediately I received a communiqué from Verizon Wireless stating: ”Reclaim your seat at the top of the mobile food chain.” (a bit presumptuous I thought) ”Come back and get up to $100 off on any phone. Plus, pay no activation fee. Whatever your reason for leaving, we want you back. Plus, get back any early termination fee you may have paid. A special offer just for you”.
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The foregoing last paragraph illustrates a problem I’ve had with many companies and services for many years. You’re a forgotten mushroom while continuing service, for years, never missing an on time payment. Quit? Never a customer? Oh wow! “Have we got a deal for you”. Sort of like a job I had many, many years ago. The only way to get a raise was to quit. Why can’t a 13 year loyal customer be worth as much as someone who has NEVER contributed income to the business? (That’s a rhetorical question, of course)
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Update by Schizy
Aug 29, 2010 8:27 am EDT

**Sigh**…..yet another contributor (Boymart) trying to put words in my mouth and not conceptually aware of what was really said (and meant).
I alluded to my 13 years with Verizon only in the context of satisfactory service, my quote:” During that time I had practically no problems”. No mention was made of what I thought that would gain me in goodwill or favorable treatment. D’oh! I was making that statement as a positive comment.

Of course you “have no clue”. What you insinuate I said and meant didn’t occur. You then continue stating the obvious which is inarguable. Your acerbic attitude comes through loud and clear. Another WWW troll.
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This will be my last communiqué on this thread. It’s now clear for all the responding trolls lacking any original, appropriate posts to continue with their yada-yada non-responses on my first post. I have a life to live. Have at it boys.

Update by Schizy
Aug 27, 2010 1:03 pm EDT

OK, “Stealth Pilot”, if you’re referring to my post, you’re jumping to conclusions. My ‘contract’ expired three years ago with Verizon. I was on ‘month-to-month’. There was no early termination fee existing. Perhaps if you would take the time to read other’s posts. you’d be less likely to be dead wrong in YOUR posts. Your quote: ” You tried to get out of your contract early”…….etc. As incorrect as the remainder of your post. I had posted I’d been with Verizon for over 13 years. It doesn’t take a member of Mensa to realize that’s sufficient time for multiple contracts to expire.
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“Jeez; I jumped to an erroneous, onerous conclusion”. Now repeat that three times.

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MartMart
mart, US
Aug 29, 2010 7:50 pm EDT

oh he sure got me, maybe he will write a complain about me on this site that would be hella sweet!

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MartMart
mart, US
Aug 29, 2010 12:09 am EDT

Its not rocket science to know Verizon doesn't care about you, why you seem to think you being with them for 13 years matters i have no clue. Hell im sure the same time you left them they just gained another customer so its no loss to them, besides the only real customers they care about are huge companies that have hundreds of thousands of dollars worth of bills, you just like me and the rest of them don't matter nor would i expect them to care about me, what i give them 180 a month for a bill...yeah ok i sure as hell mean something...oh wait no i don't

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2:30 pm EDT
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Verizon refurbished phones and bad customer service

I bought a NEW Droid cellphone in June 2010 for $200. In August 2010 my phone was instructing me to install an update in August 2010. The update crashed my phone. I took the phone to my local Verizon Wireless store where they told me the update had indeed crashed my phone and it was common with this particular update and they would have to send me a new phone. It took 5 days to receive my phone and it was a refurbished phone. I went online and saw that refurbished phones were selling for $100. I took the phone to the same Verizon store and asked to speak with the store manager. He came up to me immediately and said that if I was loud he would remove me from the store. I was shocked! I explained my issue to him and he said that the update was from the manufacturer and not Verizon's responsibility. I explained that I had just bought the phone 2 months ago and a replacement worth half that was sent to me and the problem was not even my fault. He said again that it was not Verizon's problem. I now have a $100 refurbished phone and not a credit in sight for the extra $100 I paid for a new phone but for the 5 days it took them to give me the phone at all. I am amazed that first of all the staff is so rude and that they cheated me! I have filed a complaint with the Better Business Bureau and with Verizon's corporate office.

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jockothemonkey
, US
Jul 22, 2018 12:49 am EDT

I, too, just discovered my Galaxy 7 Edge from 'Verizon" is a refurbished Asurion phone. Aurion is the insurance company used by verizon. So is there any recourse or does Verizon get to rip us off? Of course I switched to T-Mobile and get the exact same plan at half the price. No issues with dropped calls or reception. So, Verizon, "Can you hear me now?" YOU ARE THIEVES.

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306-2229
Posen, US
Jun 03, 2016 8:33 am EDT

Hello, i have 2 different account with verizon my first account its contract the second 1 it's prepaid
i called verizon customer service on 10/ 7 / 2012 to transfer phone number from prepaid to the contract also i have a credit balance for $192.22 dollars on the prepaid account customer service they are refusing to issue me a refund to my credit card
no phone number to be transferred no money refund
And i've been customer with verizon wireless for 8 years

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Weenie12
Sarsaota, US
Sep 29, 2011 2:45 am EDT

I got a new Verizon phone (Incredible 2) about 30 days ago. It ended up getting a line in the screen after less than 30 days of owning it. It was never dropped or got wet. I took it back and got a new phone (refurbished) under the manufactures warranty, upon the advice of a store associate.

The phone I was sent was way worse than the one I returned. The vibrate feedback did not function properly and there were paint chips in the phone, on top of that when I took it to the store the sales associate helping me erased all my contacts. I had that phone sent back and got another one, believing this just was just a fluke.

On this phone, the second refurbished phone that was sent, the icons at the bottom are blurry, like there is an overlay on them going the wrong way. It is something minor but my original phone didn't have this problem and only goes to show the “quality” of the refurbished phones, and that the problem with the other phone was not a fluke but has become a pattern.

I went to the store each time I had a problem and they haven't been much help, other than referring me to tech support, and made it worse by erasing all my contacts. If I knew I had to go through all this trouble I would have kept the first phone or sent it to HTC to be repaired.

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MartMart
mart, US
Oct 13, 2010 2:31 am EDT

How is getting a refurb something wrong, honesty you people have some weird logic

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merrij1
Durham, US
Oct 11, 2010 9:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with her only two month and she get a Refurbished phone and it worth$100. dollars less something wrong with that picture or at least credit her $100. dollars

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MartMart
mart, US
Aug 27, 2010 1:02 am EDT

You have no ground to stand on, the update isn't from Verizon they have to let it through for contractual reasons, secondly if you read the contract you signed which im sure you didn't there is something in there about the warranty and how phones are covered with Certified Like New phones and whether you think they're worth it or not doesn't matter as that's a legal binding contract you signed and this may surprise you, but many other major companies replace with refurb equipment as well.

BTW going into a public place and coming off as an ### and being rude and disruptive is grounds for removal, not sure why that shocks you.

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CM1986
Winnipeg, CA
Aug 26, 2010 4:12 pm EDT

That's not Verizon's fault. Manufacturers such as Motorola, Apple, LG... etc will NOT provide a new phone, but will provide a Refurbished phone in same quality. Its extremely rare that anyone will get a new phone.

you were misled by the rep in thinking you'll get a new phone but the norm is refurbs.

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9:17 am EDT
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Verizon moving and early termination fees

Back in May it was time to renew my Bundle for Verizon FIOS TV, FIOS Phone and FIOS Internet. When I spoke with the Customer Service Representative, I asked them if there will be an issue if I move and my new location doesn’t offer FIOS — would I be penalized? They said no. So I double and triple checked with them that if I cancel my service because they don’t offer FIOS that I will not have to pay an Early Termination Fee. They said that was correct.

Fast forward to today. They tell me that no, my new location doesn’t offer FIOS, but I am required to keep some form of Verizon service. In my case, it’s phone service because that’s what they offer at my new location. OH NO! This is NOT what I was told back when I renewed. Not to mention the fact that this is NOT what I signed up for. And I made sure to cover my bases by asking two and three times. And now they are trying to tell me that I have to have Verizon Phone Service. OR I can pay the Early Termination Fee (which would be $300) if I wanted to cancel and not keep some sort of Verizon service.

Are you f’ing kidding me? THIS IS NOT WHAT I SIGNED UP FOR. I am not going to pay out the Wazoo because of THEIR mistake. They need to start taking responsibility for what they say and do!

I asked to speak to a Supervisor. So I was placed on a “brief hold” – Ummm, last time I checked, a “brief hold” was NOT 45 minutes. Sorry Verizon, I do NOT have all day to sit on the phone to wait to talk to ANOTHER person who is more than likely going to lie to me. So I hung up.

And if the CS rep said one more time “I apologize that you were given wrong information” one more time, I was going to flip. Yeah, you are sorry, but I am the one that has to pay? Right. Not gonna happen.

Does anyone have any advice on how to get this resolved?!

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Christopherz
, US
Jan 05, 2012 10:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yes, they are aweful, and are ripping off customers. I just had the same experience with Verizon.
I was twice confirmed that there is no ETF if I move to a non-verizon area, at the very beginning when I placed the order, and at the end when I placed order to disconnect. I have been with them for 18 months. One month after I moved, I found that they charged me
the ETF $90. I have already spent four hours today on the phone fighting. It's no use.
They don't honor their words. They are a crook.
I want to gather all customers who had similar experiences and file a class action against them.
Contact me at jhshz2006@gmail.com

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6:01 pm EDT
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Verizon service/ replacement of defective procuct

I have been with Verizon for probably 20years. I had wireless and internet. My newly purchased cell phone ( under 3 months) went belly up on Friday. I went into a store on Saturday to be told that since it is a 'warranty' issue they cannot give me a cell out of their inventory. I, instead would have to be withouth a phone until Tuesday when it was 'sent' to me. In addition, in this same time frame i ordered a 'landline'. It was supposed to be turned on in 24 hours. It wasn't. I called and was told it was scheduled to be turned on on the 18th, but 'good news' the gal on the phone could have it moved up to the 16th. Today, is the 16th and they have no record of that call and I will have no service til the 18th. I currently am paying for cell phone service and land line and am using a 'disposable' phone. Can you say "VERIZON SUCKS' I can and will discontinue all my service in October when my contract expires.

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ExVerizon Customer
Sterling Heights, US
Aug 25, 2010 7:05 pm EDT

CUSTOMERS BEWARE OF VERIZON REPLACEMENT PROGRAM:

I have been a LOYAL Verizon customer for over 20 years, but I fear that this loyalty is about to come to an end. On Monday, Aug 23 my Driod died while I was on the road. I explicitly explain to the tech that I was traveling and that I use my phone for business. The phone was more than a device for talking, I used all of the features in order to stay current with contracts and change orders. I told her that I needed a replacement phone by the day and if there was an issue to let me know now. She assured me that the phone would be delivered to the hotel by 3:00 PM August 24. The next morning I went to check to see if anything had arrived. After several attempts to locate the package, I called Verizon to get a tracking number. Verizon then told me that the order was not placed until that day because a supervisor denied it. I explained to then once again the urgency of getting a phone and requested to know my options. Needless to say, I did not have any choice but to purchase a new phone at cost. (This equates to around $350 min and up to $600 for a DRIOD smart phone). On the other hand, I could wait until tomorrow to get my replacement phone. I provided them with a new location and they once again assured me that the phone would arrive by 3:00 Aug 25.

(Anyone in sales knows that being connected is necessary in the business world. So not having too much confidence with Verizon, I purchased a Blackberry as a temporary measure).

I called Verizon at 5:30PM; extremely upset because the phone had not arrived. This time I was told that it can take anywhere from 48 - 72 hours to receive a replacement phone. I wanted to know why the company felt it necessary to provide their customers with false expectations and why they deliberately lied. I informed the supervisor that if they had been honest with me I could had made a better choice on what I need to do in this situation. Now I have a 3-month-old smart phone that doesn't work, and temporary phone (Blackberry) that only marginal fits my needs, and an order for a replacement DROID; which is suppose to arrive sometime next week.

When I reiterated my frustration, I was told that they would compensate me for the days I am without a phone. What a bunch of crap! Go ahead Mr. / Mrs. Customers - we like you to pay your bills on time, but if the smart phone breaks - too bad. You can purchase a new one at full price. I know you spend at least $1350 per year, but that is your problem. We got you were we want you, by the shortz. We know that you will either, buy another smart phone, wait, or cancel the service.

Customer loyalty doesn't matter to Verizon. If your Smartphone dies, I recommend going to another provider if you need a replacement. Good luck Verizon customers, you are going to need it. I am jumping ship.

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5:13 pm EDT
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Verizon termination

we have had verizon for many years i recently got married and contacting family members now, im not able to because they have no coverage in the areas my inlaws live, or where i work, or where my wife works, we have 5 phones on this account 1 has a year contract on it the others dont have contracts and they will not wave the 100.00 fee, for early disconnect. patric the verizon employee was a smart ###. i will never use the company verizon if its the last cell company around.

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angelfan
, US
Aug 20, 2010 5:16 pm EDT

why would verizon waive an early temination fee? The reason for the fee is because you promised 2 years with them. You signed into a two year contract with that line, just because the other lines are up, you feel that you should no longer have to commit to your last contract? You signed the contract, you knew it has an early termination fee, I don't see why you are upset. oh wait let me guess, you are probably under the assumption that the world revolves around you. Well, sorry it doesn't. If you didnt want an early termination fee then you should have paid full price for your phone and only paid month to month or should have done a pre paid. And by the way let's think logically, you are leaving the company, why would they waive anything now? Maybe if you had a high bill and you were a loyal customer they'd help you out, but not when you are leaving.

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MartMart
mart, US
Aug 18, 2010 9:30 pm EDT

everyone*

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MartMart
mart, US
Aug 18, 2010 9:29 pm EDT

If they waive it for you they would have to waive for everything, there's no reason to give you special treatment over anyone else. You signed the contract and you abide like the rest of us.

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4:58 pm EDT
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Verizon $14.95/month &for life&

Does anyone else have a complaint on Verizon's "Life-time" DSL rates. I signed up a two year commitment with Verizon only to have them deny they even offered a set rate for life. I have found countless blogs stating that others have fought them over similar issues, but no-one has been able to produce the actual post-card or Web-page that Verizon released.
I believe if a copy of either could be located that a lot of folks could get satisfaction from this bait and switch tactic. Now, even though Verizon has spun it's DSL to Frontier, users in my opinion are owed this rate, as Frontier would have assumed the obligations when they purchased this business...

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Notso Redbeard
Claremont, US
Aug 19, 2010 12:37 pm EDT
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Comment is timely, as I was also researching this topic this morning - 8/19/2010. Signed up for $14.95 "for life" in December '05. Now paying $21.95/month.

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8:33 am EDT

Verizon I will never go back to verizon wireless and i'll tell every one I know to steer clear of them

I have been a good customer by paying my bills on time and fulfilling my contract of two years. Recently the Verizon Wireless company and I had a dispute over a very high phone bill. I just want to terminate my service. I have called three times, been on hold, and explained my woes to six different people. The managers all say that they will "take care of my request to turn my cell phones off " Today, I still have service. I know that I'm being billed for this service, and I no longer wish to have it. Isn't it illegal to continue to provide a service to some one who not only does not want it, but has made a request not once, but THREE times to have the service turned off? I have also contacted the BBB and filed a complaint. I also have files a complaint with Consumer Guide, and I will continue to voice my frustration until the matter is resolved. At his point and time I will NEVER go back to Verizon Wireless and I'll tell every one I know to steer clear of them.

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disgruntled for good reason
, US
Feb 23, 2011 8:26 pm EST

Although their wireless coverage is good, Verizon customer service is close to non-existent. (Although reps are quite eager to please until your contract is signed.) In my case, a $65 credit that Verizon owed me, has apparently been swallowed up into a big, black wormhole? Although I honor my contract, each monthly bill arrives with confusing, misleading and often heavily-padded errors in their favor. Phoning customer service for assistance usually requires a one hour minimum of time, applied after you get off the hold function. Often the rep you end up with will claim they cannot help you with whatever situation you are trying to resolve. Watch this company, your contract small print and your invoices like a hawk.

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johnapd08
Athens, US
Dec 05, 2010 12:46 am EST

You have to honor the contract your in with them, you can't just say welp, I'm done let me go. You agreed to be a paying customer for a agreed amount of time and you have to follow the rules. But hey who cares right, your the dooschbag that goes in there and ### every three days that your phone isn' workign and you have a Verizon employee with a BaS degreet o turn the damn thing on for you. Heres a tip, next time you go to a phone company and have to agree to a contract...READ IT! Find out what the hell youre getting into, don't you knw that every contract has fine print and legally binding stipulations that you have to follow and thats why they charge such high termination fees. Pay up or shut up pal.

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VZW Customer
, US
Oct 05, 2010 7:01 pm EDT

Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W http://www.verizonnetworkextender.com/ Sign our petition! Thanks

Tammy Weyler
Tammy Weyler
Brooklawn, US
Aug 16, 2010 7:50 am EDT
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Martmart, apparently you can't read well, I did not say that verizon is always wrong ###, I said I have had issues with them in the past and I am not 100% sold on them.

I do not believe that in any way says that verizon is always wrong. Think before you speak. If you did think before you spoke maybe we would no wtf you are talking about.

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MartMart
mart, US
Aug 13, 2010 4:45 pm EDT

There's more to the story that we don't know and Tammy save your breath Verizon isn't always the bad guy sometimes the customer can be the bad guy too so don't say anything along the lines of "nope Verizon is wrong they are bad". Verizon wouldn't just randomly decide to not stop someones service if she has a TEF she pays that if no shes free to go.

Tammy Weyler
Tammy Weyler
Brooklawn, US
Aug 12, 2010 11:11 am EDT
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Np, I too have verizon, their coverage I have had issues with but their customer service I am not 100% sold on.

Tammy Weyler
Tammy Weyler
Brooklawn, US
Aug 12, 2010 10:12 am EDT
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Hello stealth I believe he stated that he fullfilled his 2 year contract. Ember if you did fullfill your contract, I would send a certified letter to them stating the original date that you requested your service to be canceled and that it has not been done as of this date. Tell them in the letter that you are not responsible for the line after that (unless of course you are making out going calls) and you should also make sure you verizon phone is off. Iwould also include a contact phone # for them to get hold of you. Make a copy of the letter and keep 1 for your records.
Also you can write on your last bill to cancel the account and send that also. Hope this is helpful.

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5:46 pm EDT
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Verizon overpriced

I have a basic residential DSL internet with connection speeds up to 768Kbps/128Kbps w/out WIFI for $26.99 per month from Verizon. I have intermittent connection issues with my internet. I would like to shop around or switch but AT&T said that our area is a Verizon area and they are not allowed to provide internet service in my area, so, basically I am stuck with Verizon. AT&T has the same service plus WIFI at $14.99 promo price/$19.99 regular price, I have asked Verizon if at least they can match the price but of course being the only provider in my area they have declined my request. This sucks, being stuck with inferior service and overpriced, no competition in my area. Can you please suggest where can I turn to? FCC does not seem to have regulation authority on these providers. Any suggestions? Thanks.

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6:17 am EDT

Verizon multiple billing & no record of it

I have a Verizon Pay-As-You-Go cell phone. My balance was low last night, so I decided to add $30 to my account.

I can add money using stored account information via the phone, that's how I've always done it. There was an error during the call and it told me to try again later.

I did. Same problem. So this morning I look at my bank account, I have been charged $30 plus a $1.88 service/tax charge, twice. But I still have no money added to my phone.

I call Verizon customer service, they tell me it's something the bank will have to reverse.

I call PNC bank, they tell me transaction authorization codes were issued to Verizon at the time of the transaction and it's up to Verizon to reverse the multiple charges.

I call Verizon back. I got the same story. I have to have the bank reverse it. So I asked for a supervisor, Crystal. Of course, no one gives last names. She was incredibly rude and condescending, and acted as if I was a child who had done something wrong.

I asked to speak to her supervisor, she said she was as far as I'm getting, and she won't connect me. When I asked for the contact information of the person she reported to, she actually hung up on me.

I am now stuck with two charges for $31.88 totaling $63.76 and still only have a $1.45 balance on my (now useless) cell phone.

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6:23 pm EDT
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Verizon deception, alse information

I signed up for Verizon I signed up for $69 for six months.
why is my bill $148 and 180 dollars.
have three boxes at 599 each and a bill that supposed the $69
you telling me t taxes are almost $80 a month.
when you call Verizon to try to straighten it out put it like this
they let me on hold for 48 mint's
ore I signed up for Verizon's Internet phone and cable
had no trouble with my Internet ever sense I signed up for their Internet I had nothing but trouble was able to get wireless
not it does not work after speaking to a technician several times
multiple hours on the phone I turned my laptop alld when I turned back on wireless
advise you to get what you're supposed to pay and writing before you agree to their service they'll act like he didn't understand.

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asdfasfd
, UA
Feb 22, 2013 8:09 pm EST

Shame on you Verizon. Your customers should be important to you and you should strive to provide adequate customer service. I'm really disappointed with the customer service Verizon has provided. They have grown to be too large of a company and have lost sight of what is important - Keeping the customer satisfied! Please do away with your "automated telephone services". They do nothing but cause headache. I sincerely hope that you will consider this advice. You have the bragging rights for having the best coverage. Why not have the bragging rights for having the best customer service too?

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HUMBERTO GILKES
Brooklyn, US
Dec 17, 2012 11:49 am EST

I signed a contract for phone and internet services, I told them I did not want internationals calls in my plan, after about 10 months whit them I was charge for internationals calls, I call customer service to explain the problem, they said to me that there was not a block on my contract for international calls so I will got to pay the bill I told her that was ridiculous and that I will not pay that bill because my agreement was that I could not make international calls. So I call back again and speak to customer service this time to a different person wish let me speak to a manager who after looking at my contract told me he will give me a credit for part of the bill has if he was doing me a favor, the truth is that the mistake was made by them because I SPECIFY to them that I did not want no international call made from my line and they agree, also the international call wich was made it was made with a 2 dollar phone card so is impossible for they to bill me, they got some scam going on there where some one is making money of customers, blessings.

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2:15 pm EDT
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Verizon identity theft

On July 15 I tried placing a call from my phone and got a record message saying my phone was no longer in service. I called Verizon to check and was told that my number had been changed. I told them I had made no changes and they asked me to hold on while they checked into it. I was then told that my account had been hi-jacked and my phone service had been moved to a different phone and number. I ask how this could happened and after farther checking I was told by Verizon it was done "in-house". I was told this meant a Verizon employee had gained access to my account and made the changes and had charged $250 worth of air time to my credit card. This was done in three charges of $100, $100, and $50. Verizon changed the service back to my phone but refused to credit the money back to my card. I was told I would have to handle that myself through my bank, which is Bank of America. After several days of phone calls to Verizon and being told there was nothing they could do and that if I wanted anymore information I would have to get a subpeona. I asked for the name and ID of their representative I was speaking to and was told I would only get that through a subpeona also. Finally Verizon did refund $150 to my card but still refused to return the other $100 and I was given no sensible reason for their actions. At first Bank of America refunded the final $100 to my card but then changed there stance and told me it was my problem with Verizon and I would have to deal with them myself. They allowed Verizon to charge the $100 to my card. Verizon has admitted to me and has told me that it is documented on my account that a Verizon employee did gain access to my account and make the changes and charges to my card without authorization. But yet they are unwilling to accept any responsibilty or offer any help in finding the responsible employee or returning my money to me which Verizon has in their hands. I have filed a complaint with the Valdosta Ga. police and a detective is currently looking into the case. I have more detailed information I can provide if it will help. I just don't know were to turn. I have contacted a couple of attorneys concerning the matter but most seem little interested due to the small amout of money involved. But I see it as a crime being committed against me and my family and being compound by Verizon (surprisingly) even though admitting knowledge that an employee committed an illegal act, still refusing to accept responsibility and worse yet refusing to return my money which they gained possesion of through a criminal act.

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violated angel
Syracuse, US
May 09, 2014 5:08 pm EDT

I was a victim of Identity theft not once but twice through verizon. In 1996 someone opened up an account in my name my social and racked up over an $1800 when they confronted me about it I asked them where was the service provided and they would only tell me Queens NY. I was able to prove back then beyond a reasonable doubt that I did not only did not live in Queens I wasn't even in the state of NY I was living in Phoenix City Alabama. Verizon dismissed the charges. Now just the other day I get a call telling me I am being sued for a verizon bill in the amount of $1389.60 for a service period of July 2004-October of 2011. The collection agency wouldn't tell me service address so after several phone calls to verizon and all their departments I find out that it was for a location I never lived once again. This time I didn't even have the luxury of having collection statements come to me I got the call that I am being sued. I again can provide beyond a reasonable doubt that I never lived in that location but what are the chances that both times of Identity theft happen with the same company. I believe there is someone at that company who is taking peoples information and selling or giving it to friends and family so that they can have service once again. I called the police and he was more upset that verizon got taken for all that money rather then my identity had been stolen and I was going to be sued for the amount. Now I canceled my home phone and Internet April 14th of 2014 today is May 9th 2014 and I still have service even though I called to cancel it. I think verizon needs to get their act together clean house and get rid of the thief's and lazy people.

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unchienne
Valdosta, US
Aug 31, 2010 12:44 pm EDT
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That's horrible that this happened to you, and they won't address the issue. It sounds like everyone is pointing the finger at everyone else: Bank of America is saying take it to Verizon, Verizon is telling you to take it to the police, and the police aren't going to make this a priority b/c the actual crime probably took place in another state, and the amount in dispute is so small.

And this is how corporate America screws over the little guy.

File a complaint with the BBB, write a letter to the corporate office, but in the long run I think you're just going to have to swallow that 100 dollars. Personally, I'd break my contract, and I wouldn't pay the penalty. And if they reported it to my credit agencies, I'd submit an attatchment explaining the situation and the fact that their lackluster response has made it impossible for you to continue doing business with them b/c of security reasons. That's me though.

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zzkittenzz
milton, US
Aug 08, 2010 9:46 pm EDT

All calls are recorded when you call a customer service number. Especially verizon. I am a verizon user as well, and they now know I do not put up with any nonsense. As far as the customer service, that was just out right rude. Here is what I do. When I know I am calling them, I too, record the calls. I do let them know it is being recorded, unless they do not say there calls are. It is only fair I record my calls as well as the se companies.
I am sorry this happened to you, but try calling back and ask to speak to a excutive manager. Or call a differnt local store for this issue. I have done this befor but i do not have the number anymore to share. sorry. Best of luck to you

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3:33 pm EDT

Verizon poor customer service

I am glad I don't have fios bundle from verizon. Friends and family members who switched to fios are very frustrated with customer service provided and response from representative (If you can get to them). I am glad that I don't have fios and now even more determined not to have fios after a terrible customer service experience that I lately had to resolve one issue with my dsl slowness. I am writing this out of sheer frustration and disappointment that I had lately. I fell sorry for those who got fio and are now in trouble for not getting what they were told : (

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Richard
, US
Dec 09, 2008 1:51 pm EST

I am writing this to complain about a commercial I just saw. Verizon Wireless has a commercial on tv that two females are sitting at a table and one asked the other 'Worst case senerio. If there was only one phone left who would get it?" The other girl replied that she would and the first girl uses a blowgun to shoot a poison dart into her friend's neck.

My 10 year old son asked why would someone do that over a phone? I'd like to ask you that too?

I am VERY disturbed at someone's sick sense of humor.

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Ian
, US
Jan 15, 2009 2:15 pm EST

I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.

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None
Earlysville, US
Apr 29, 2009 3:22 pm EDT

Beware of Verizon, they have poor service and lack communication. I recently signed up for Verizon Fios, I had Comcast before, honestly I notice no difference. The only reason I got Verizon was because of the fast internet and clear HDTV, and its not all that great. Well I'm regreting it now! I'm stuck in a one year contract and they get to charge my credit card (if you don't get a home phone with them they won't send you a paperbill and the only way you can pay is with automatic recurring payments). All of this they neglected to tell me. So finally I called "customer service" and when I finally got through their automated customer service, their customer service agents are rude and useless. And FYI installment takes about half a day so if you're ready to change service just to try out Verizon Fios, be ready to endure a year of poor service.

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Summit
West Frankfort, US
May 15, 2009 1:04 pm EDT

In March 2009, we were moving our business location from one city to another about 10 miles away. In order to do that we had to cancel phone and internet at the old location and have the services moved to the new location. This required two new phone numbers, one for the regular phone, the other for fax/DSL. When I called to complain that the internet portion had not been completed satisfactorily (failed to work), I was assured all would be done correctly the next day. Next day came and went. So I called again. I was assured again that the next day it would be. I asked for a supervisor. The supervisor gave me her assurances that all would be completed the next day. Next day came and went and still no internet. I called again, and this time the agent said that no request for internet services was on our record. She puts in the request and says it would be 7-10 days before we could get hooked up. I again asked to speak to a supervisor and this time a supervisor agreed with the other agent that there was no such request for internet for our phone lines. She agreed that it would be 7-10 business days etc., but that she would make an exception and put as on for the next day. Next day came and went. No service. This was now Friday and the service was supposed to have been working on Monday.

On Monday I called again and I immediately asked to speak to a supervisor. I gave her the name of the supervisor I had spoken the week before who had assured me all would be operating the next day and that it was now a week and still no DSL. She said that the name of the supervisor I gave was her own name and that she did not recall any such conversation. I got pissed.

And all this was after I had had a similar experience with trying to get Verizon DSL hooked up at my home, dealing with tech agents from Pakistan and India at night. After several phone calls the next day, I eventually told them to refund my money and forget the whole thing.

I didn't have that option for the business. If there had been any real options for the business, I would have booted Verizon after the second phone call. As it is, it finally required 14 phone calls to get it right.

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dee54321
orlan, US
May 24, 2010 6:26 pm EDT
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I was a Verizon cell phone customer over 12 years...I just added $10 a month for unlimited texting...they sent me a bill for $1200...that's right ONE THOUSAND TWO HUNDRED DOLLARS...(for texting)...I called customer service...spent HOURS on the phone...they told me they could not find out where I added texting ( I did it in one of their official service centers)...after several hours of talking to several people...they told me they would KNOCK off $87... (= a $1113 bill) ...that's all they could do...for $10 texting...5 minutes later...they STOPPED MY PHONE from calling out...I'm signing up with someone else...

if you think this is a rare event...3 years ago...AND ALSO 6 years ago, when I upgraded my service...they charge me 45 cents a minute to call my wive...and 45 cents for her to talk to me...BOTH times I had phone bills well OVER $1000...but after spending HOURS on the phone...both times they fixed it...

This time they say they can't do anything...

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Kathrin
, US
Jun 23, 2010 12:41 pm EDT

My intrnet went down 2 days prior to my grand opening and the customer service rep said that the tech would be working on it the next day which was a Friday and also the first day of my grand opening at my store which is pet grooming and retail. I had events planed and was told it would be fixed before the afternoon. So when it was not fixed I called Verizon and the customer service rep said that they made a mistake on the ticket and had to resubmit the ticket. I was then told that I would have to wait until Monday and that there was nothing they could do. I explained that I needed this fixed and that it was my grand opening and that I would be unable to process credit cards with out internet service. I asked if I could talk to a supervisor to see if something could be done. I was put on hold for a long time then when the rep came back he said they are busy and are just passing the message along that it would be Monday before anything could be done. I was told that business have top priority and that they should have fixed it asap business have top priority and this was on Monday after my internet was fixed. Also the managers that stoped by said if the tech is doing his job you should receive a follow up call..it never came. This is a horrible way to treat customers not to mention the lost of sales.

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golder2
Richmond, US
Sep 13, 2010 10:25 am EDT
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Verizon has extremely poor customer support services. They shut down my company's internet and email service stranding 30 people from working for a mistake that they made in coding payments. I was on the telephone for over one hour trying to get this resolved so my staff could go back to work. I suspect that it cost my company a couple thousand dollars in lost billing time for a $350 bill. I then wanted a hard copy receipt for the payment that I made using my personal atm card. I was literally transferred to at least 6 people and was put on hold everytime for 10 mintues each. The incompetence was simply amazing. Finally, I was told that they could not provide a receipt or any documentation of being paid. Again, very poor customer service and very incompetent phone messaging systems for a "phone company". It is a really sad statement of corporate behavior.

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Nyc68
, US
Feb 08, 2011 7:36 pm EST

My internet service has gotten worse with Verizon since a price increase some time ago. Half an hour wait for customer service has meant that, in months of trying, I have not been able to get through (I have a job.)

Today, determined to get some resolution, I spent more than three hours, most of them on hold, to get service. I was hung up on during the first call when I refused to accept that a non-branded router was the problem, even after the technician had confirmed that the line was problematic. I called back and, after an interminable wait, the second technician says the same thing and tell me that a technician needs to come to my home.

Great, except for losing a day's wages to wait and being told that if I miss the morning phone call, no one will show up (I guess going to the bathroom until I get that call is out of the question.) Further, I have no confidence in this, as yet, anonymous technician. When I put this service in at my current residence six years ago, I lost two days wages when no one showed, and another day when the technician came and could not resolve the problem. At that point I went out to the DMARC and fixed the issue myself. I am an IT professional and had spent hours trying to explain the issue to folks who insisted that I did not know what I was talking about before just doing Verizon's job.

There are several good reasons I stick with DSL rather going to cable. I save $15 a month which, in this economy, is nothing to sneeze at. Most importantly is the difference in the technology between DSL and Cable. DSL is more secure than cable and it not a shared line. For that reason, the speed should be more stable; though in high customer areas, the line can saturate and slow things down (also an issue for Cable.) Cable companies have also taking to monitoring and limiting download capacity. Lastly while both the phone and cable industries support monopolies, the phone company is not trying to cannibalize (and control?) all media (at least not yet, not sure what the Google-Verizon deal will mean in the long term.)

Having said all that, if Verizon can't right my ship, I will have to start looking elsewhere. Hopefully a small DSL provider or, as a last resort, Cable.

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Melindaa
Reno, US
Feb 07, 2012 1:34 am EST

So being a loyal customer of Verizon for over 7 Years, and spending more than $8, 000.00 a year on my plan(s), yes 1 main account with 5 lines and a sub-account with 2, you would think that when I called customer service to help me out - - they would actually help me out...But NOPE! Here is how my story goes and the latest of my irritation brought on by my relationship with Verizon.

(I recently purchased an IPhone for my Aunt - just the 8gig).

After receving the new IPhone, my aunt decided she would like to upgrade to the 4S 32 gig...I call up Verizon and here is how our conversation went:

ME: Hi, I would like to send the Iphone I recently purchased back and exchange it for the 32gig.

CSR: Sorry mam, we have a 14-day return policy and you are on day 16.

ME: Well that is just 2 days, is there anything you can do?

CSR: Nope.

ME: Seriously? I mean I am purchasing a more expensive phone.

CSR: Nope.

ME: Is there someone else I can talk to?

CSR: Like who?

ME: Like someone who can make a decision.

CSR: Everyone here can make decisions. It doesn't change the fact that no one can edit the screen on our computers. Now that would be bending the rules wouldn't it?

ME: *rolling eyes* Ummm, sir...do you realize I spend almost $600.00 a month on my bill, and have 5 smartphones attached to my account?

CSR: What does that have to do with anything. Nothing can be done.

ME: So you are saying I have to purchase the phone at $799.00?

CSR: I am not saying you have to do anything...

ME: How long have I been with Verizon?

CSR: Let me look that up...(waiting...waiting...) - - 7 years.

ME: And does that mean anything to you?

CSR: Nope.

ME: OK, tell me how much it will cost to cancel all my lines.

CSR: (waiting...waiting...) that would be $1536.oo.

ME: *gulp*...Alright, what is your name.

CSR: (gives his fake name).

ME: what's your id?

CSR: (gives me probably some fake id).

CSR: Anthing else?

ME: Nope.

And there you have it...What a rude customer service agent. I have always touted Verizon, even though I have had my run ins with rude agents every so often. But I have had it with them. I will be cancelling my service with them as soon as I can cough up the cancellation fees.

They have no appreciation for longevity and or loyalty of their customers.

So yeah, now I have just created a website strictly for verizon complaints. http://www.verizoncomplaints.com . Anyone feel free to complain there as well!

F
F
FRANCISCO GILKES
brooklyn, US
Dec 17, 2012 11:08 am EST

I AGREE COSTUMER SERVICES IS POOR, THEY DON'T TRY TO HELP YOU WHAT THEY DO IS TRY TO DEFEND THE COMPANY AND TRY TO MAKE YOU FEEL LIKE YOU DON'T KNOW WHAT YOU ARE SPEAKING ABOUT, THEY GO ABOUT HAS IF THE COMPANY WAS THEY OWN, WEN THEY ARE JUST AN EMPLOYEE AND THEY JOB IS TO HELP THE COSTUMER, BLESSINGS

ComplaintsBoard
M
5:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon verizon the big scam

I just purchased bundle to save me MONEY or that what I thought I was doing. I was combining my interent and land phone together. The rep from verizon understood that I currently had a wireless device for my interent and informed me by purchasng this bundle I can save money. So I did - the verizon rep informed me it would be NO problem in cancelling my wireless device interent and that it was NO charge. The verizon rep connected me the next department ( no department, but separate company of verizon). Yes - Verizon Wireless and Verizon Communication is TWO different companies and they do NOT talk to each other and each one does not know what the other one is doing. Anyway - the wireless side informed me it would cost 150.00 to cancel my internet from wireless to go to land line interent. All the time, they wanted to sell me another bundle and sell me a cell phone package too.

DO NOT purchase anything from Verizon and if you do ASK - Which company you are talkin too - They act like they (Verizon) are one big family. But in the shadows - they are TWO or THREE companies that are in the communication business -but do not communicate together. They should be called the VERISCAM - your communication screw you company. Is AT&T any better ?

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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