The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon Wireless — false sales promo from verizon rep
resolved to the customer's satisfaction
You hear about telemarketing scams all the time. How unscrupulous callers violate your privacy, calling you in your home to sell you something you probably don’t need or don’t even know exists, and in the end, probably doesn’t really exist. Misrepresenting facts to “get you to sign on the dotted line.“ Typically this occurs from complete strangers, not usually from companies you’re contracted with.
On 3-2-11, a sales representative from VERIZON WIRELESS LOYALTY DEPARTMENT made an unsolicited call to my cell phone to which they have been a service provider to me for about 5 years, to “check on my current plan and make sure that it still meets my needs, go over other plans available, and inform me of any current promotions.” After explaining to me my plan, how many minutes I’ve used on my last statement, how many excess minutes I had, and me telling her I did not wish to make any changes until I researched the iphone4, she told me of a current promotion. She said that in addition to the current $100 off for customer loyalty, that I could receive an additional discount on the new iphone4. When I asked the price, she quoted me $49 for the 16 gig iphone4. I mentioned that I was interested in the one with the most memory, how much would that be? She quoted me $59 for the 32 gig. Well, needless to say this got me interested as I knew they were going for about $200 after the basic discounts. I wanted to call a friend and ask if this was a good deal, but I would have to hang up and she would lose the call. So I asked her if it made a difference if she were the one who signed me up for the deal. She said, “it makes a difference to me!” This indicates that they are on some sort of commission structure. So, being the loyal customer I am, I called my friend on my land line and we agreed that this would be a great deal and I decided to go ahead with it.
I was on the phone with her for about 40 minutes discussing the various plans and options available to me, and on several different occasions asked her to verify the $49 and $59 price for the iphone4 16 and 32 gig respectfully, which she did. After a very long wait while she entered the transaction into their system did she decide to inform me that the sales tax would be charged on the full retail price of the phone which was $749 and the tax for this transaction would be $73.12. Hello SCAM. That is their policy that on special promotions they tax on the full retail price. This is where it gets interesting. When she quoted me the full price, which was going to be on my next bill it was $273. That really doesn’t make sense, $59 + 73.12 = $132.12. It seems that after promising me this loyalty low discounted price, that they were going to charge me the standard $199 + 73.12 sale price. The other selling point that she stressed was that there is a 14 day return policy when purchased via the online store as opposed to 0 when purchased from a brick and mortar store. Had I not realized that I was being SCAMMED, I would have lost my current plan, been stuck to a new 2 year plan, and probably had to pay a restocking fee as she told me that once I changed from my old plan, I could not get it back. I have made several calls back to the number, have learned that there is a recording of the call, was told I would be contacted by a supervisor twice, and have still not heard from anyone.
If the VERIZON LOYALTY DEPARTMENT believes that lying to, wasting an hour of their time, and scamming them back into a contract is a way of showing appreciation to their long term customers, then they really need to re-examine this department or disband it completely. If this is how I’m treated, I’m going elsewhere I advise anyone else considering their service to do the same.
P.S. It has been almost a week and I have not been contacted by a supervisor.