Verizon review: God help you if you change to another provider

We were offered a much better deal from another provider so after getting two rate hikes in back to back months, it seemed apparent we should go with the new service provider. After we got that set up, I tried to call Verizon and it kicked me right out with an automated statement that Verizon was no longer our provider so we should contact our current provider. I tried to pay my final bill and it wouldn't even let me do that. I had to write a paper check and buy a stamp in order to send them their last payment. They sure know how to burn their bridges. We had been loyal customers for 30+ years. Very disheartning times we are in.