Verizon

I have a business account with Verizon which includes 2 phones + iPads. I pay $200+ a month for the plan. My "unlimited" data package has has problems with accessibility off and on for several months now. The data plan for one of my phones has been inaccessible more than it has been accessible the past month. Sometimes for days at a time. I have spent hours over many different days talking to customer service with no permanent solution. This morning I wake up to find out my hotspot is not working.

His first lie to me when I came in and gave him my phone number. My main number is [protected], but have 3-4 lines. he couldn't convince himself that I was telling the truth. Even though I have been using this service since before it was called Verison. He then said there was one account in front of me and pointed at a couple. It wasn't very busy that day but my phone had hit the floor from about a foot and 1/2 and had no screen--- wouldn't work at all. I had no way of communicating without it.
40 minutes later the couple ahead of me still had not been seen by anyone. phones that day were not being fixed or at least not very rapidly. There was a help wanted sign out front. This was on Sunday August 22. not that busy though I was sitting on the bench, desperate to have a phone, basically willing to spend as much time as it took, when he approached me and we had a discussion about his little lie about how many groups were infront of me apparently he either can't count or wasn't counting the man ahead of the couple in front of me, Who was in, from what I personally witnessed his 40th minute of monopolizing the time of the only tech available. The couple in front of me waited 20-30 more minutes to get their problem
even addressed. Clear to me now that the last thing Robert needed that day was to provide service to me even if I was willing to wait. In fact he was unwilling to help me with my problem to the point that I had to ask his name and asked to speak with his supporvisor. He declined to connect me directly but offered the suppervisor's phone number. Which of course was ridiculous in that my phone didn't work and the supporviser wasn't going to answer an unknown number given what I knew about your customer service even then. I think it was at the point of me telling him he was going to loose his job over how he is handling the situation. That he first threatened to call security.(a girl with what looked like a walky- talky at to hip. I sat in the middle of the room on the bench, but she never did come in the shop. She did motion once from the door and said" come on". An old man 20 feet away was as far toward doing her job as she would go.
Robert reaffirmed that he had called the cops. I replied, "Good, I'd have called them myself, if my phone was working. It took a while for the cops to arrive but a couple things happened during this time. One of the techs freed up and I asked if he might have a look at my phone. He reiterated that they weren't going to help me that day . Also my phone started playing a crazy song and kind of loud for a phone. I wondered if Robert had "pinged"it to affect the stalemate. Eventually I thought that Robert was bluffing about calling the cops or thought the cops but it turned out the cops were not working any harder than the 4-5 staff there that cranked out a grand total of two patrons during the three or so hours that I was there.
Quit a while later(1/2 hour) the cops arrived. One of the three that approached me on the bench(Alpha) told me to put my shoes back on and
go out the door. I did, I asked them about their guns ect. Clark, Armstrong. Apparently being denied service for your broken phone is not a major crime

On 5/25/21, I picked up a Verizon sims card to start their service-no payment required for 30 days. On 6/18/21, reported voices other than person that I called. Verizon IT Support agent said he could fix the problem, payment not due until 7/6. But call with agent dropped! ACCOUNT CUT OFF; Continued daily billing. (>$350).
Cancel ALL charges. WILL TAKE IPhone X
to another vendor. See attachments

I have called Verizon over 17 times. Have been hung up on twice. Customer service and Tech Support can't fix a problem. Verizon sold me a Refurbished Phone that does not work and hasn't since I got it 5 days ago. Verizon takes zero responsibility for this and wants to charge me a restocking fee for a defective refurbished iPhone in order to swap to another. They made me jump thru the usual diagnostic bs twice and then after signing in once locks my account saying I signed in more than 5 times. No only once! I have been on the phone with CS and TS over the period of 10:33 am until 5:57 pm and with no resolve. No one knows what they are doing. Been a customer since 2000. Verizon is not the same good company it use to be. Can't order another phone because they don't have a function to buy pass the upgrade system. Verizon blames this on a new system and new codes. Can't get rid of this phone until I can get another one as I take care of elderly and must have a phone for emergencies!

After five years working at ttec Las Vegas Verizon i never thought i would experience the disrespect and the lack of seeking to understand from upper management. The current OM Katie Cleaves and HR Joanna lauer try to force me into taking medical leave when i wanted to use my PTO, i had over one hundred hours left and about 90 hours of wellness. This was due to Katie cleaves not listening to my concerns regarding my personal needs, i should never be forced to take medical leaveif that's not what I'm requesting "especially if I'm only requesting 4 days at the most. I had more than enough hours to cover but i had to continue to adjust to her needs and the days that were best for her or i would have to provide push back. I had Katie back while she continued to provide false coachings and use her Position to provide me with the time that's owed to me which i have proof of but after five years i can't continue to dedicate my life for a company that don't value their employees and don't take ownership. I will take this to the BBB her lack of leadership been reflected since she was a team lead, I'm tired of Hr not doing the right thing they continue to stick together. If you were to ask the Verizon client Krista Oviatt or the boss Thomas about me they would tell you i carry Vegas on my back. After putting in my two weeks she gave me HC link instead of asking what she can do to help which is disrespectful, i regret wasting five years of my life to this company

cellphone sales Joe Erickson he lives in PA sold us phones over the telephone mis communicated about replacing my note 4 that had a warentee i had on it and misstated the camera on this one he sold us was as good as note 4 I own a news business and in emergency i have to rely on cell camera for news work when i have to fill in for one of my employees or i do not have my Sony 4k video cam that also shoots 38 meggapix photos ... gosh that note 4 was a wonderful tool

I have tried t call joe 4 times now and nt reply after the sale... we have # we could reach him direct at [protected]

he seemed so helpful o
in the onset of the sale but now no contact

Ed Sharpe
Glendale Daily Planet
[protected]

I have no dial tone coming into my home. That is a simple fact and it should be very simple to find a trouble reporting number and set up a service call. My complaint is about the process of getting attention to the issue. I have spent HOURS this afternoon trying to find out how to report this service issue, but that appears to be a DEEP SECRET! No matter how many ways I tried to find a number to call or a place to go to report this problem, I kept being told "to unplug my phones, go to the network interface to verify if I had dial tone there, blah, blah, blah" (which I've long since done! ) Then FINALLY I get a number to call, and the very last of at least 40 sales possibilities and at least 10 minutes, I am finally given the option to report a trouble. No wonder the poor service person who had to deal with me was ecstatic that I was able to be civil with her (ONLY with great restraint because it's NOT HER FAULT!)
Verizon is NO LONGER the service company I once was proud to call my employer. They are clearly now in the mobile business and hoping everyone cancels their landlines. They do not care about service at all. I am more frustrated than I have been since the last time I had this same problem with my line.

I've been negotiating with Verizon for a 5G account. I was told that the cost would be $40.00 the first month and $25.00 in subsequent months. I was then asked for my personal identification items that should never be given out. This included access to my bank accounts and debit card, in addition to other personal identification completely unrelated to a telephone account. I paid the $40.00 for the first month, I was then told that there was an additional charge for an antenna of $50.00 which I also paid. I was then informed that those payments were refunded and that I should re pay the $90.00. I could find no reference to said refund and informed them that I would not repay those fees until I had a confirmation of the refund. Then I was notified that the payments had bee made, but there was a new charge of $45.00 for the installation of the tower. I refused this payment and requested a full refund. My request was denied. I consider these business practices to be quite deceptive and amount to extortion, as charge after charge was added that I had not been advised of. I request a refund of my $90.00. The e-mail of the agent I had been dealing with is; [protected]@gmail.com. My initial contact and account manager was Sallie Carson.

As I Am Working From Home What Do I Get A Message Saying Your Data Is Empty . 600 KBps After So I Then Used My Note 8 Hotspot And That Ran Out And They Never Even Lifted The Data Cap . This Is So Stupid Were In A Pandemic Of Course People Are Going To Use It I Can't Even Do A Video Call. Seems Verizon Doesn't Care They Just Want Money. When Will They Ever Care

Just outside Warren, Texas, off of FM 2827 and the Data/Internet service has been terrible for the past week, or so. Before, it was 4G with 2 bars. For the past week, or so, it has been 3G with 2 bars and it is constantly in and out, dropping. Please resolve this, soon. Much appreciated.

Jan. 24, 2021

I live in Exmore, Va on the Eastern Shore. It's a rural area & not many choices for internet service. We've had Verizon dsl for yrs but wow! it has gotten SO bad here the last couple of months. EVERYDAY the service is so slow, it seems like dial up. They raised their prices twice in the last couple of months & the service is continually going downhill. They brag on tv about their 5g for cells, it would be nice if they cared about their DSl customers as well!

I moved to a new location and switched my wireless service from Verizon to Spectrum back in May. I received another bill from Verizon in June and called their customer service to ask why, was told bill was in error and I was all paid up. I received another bill in July, and called again, and you guessed it, was told again to disregard. Now it is end of Nov, and I receive a bill from a collection company on Verizon bill not being paid. Called customer service again. This time I am told it was for service received before I switched and was indeed due. I said I wanted them to negate the collection agency as they will report it on my credit, to which I was told they cannot do, since it was already sent to them. Had Verizon for 20 years, and will never, never have them again.
Incompetent customer service agents should not be blamed on the customer.

I am trying to cancel my mother's landline. She no longer lives at the address on the account. She has dementia and is living in senior living. We have requested the cancelation at the start of the pandemic, 10 months ago. We were told we could not cancel the account without a pin. Verizon told us multiple times that they are sending a pin and it never arrives. The bills get through, but not the pin!

Please help!

Here is the account information:

Alice Siminsky
90 Gateway Rd apt. 182 N
Yonkers NY 10704
[protected]

She has been a customer for over 60 years. Please cancel the account since she is not living there. I have power of attorney if that helps. Please credit the bill's that are piling up since we have requested closing the account.

Sincerely,

Karen Franovic
cell [protected]
home [protected]
franovic. [protected]@gmail.com

I

@Verizon @ConsumerNJ @ClassActionCom @Change @BBB @fcc.org @ftc.org
We had signed up for Verizon Fios triple play - Internet, Phone, TV more than 10 years back. We had received HD Set top box and SD Set Top Box along with the service activation more than 10 years back.

We have been paying $8.99 rent for HD set top box for more than 10 years but had never used SD box. Total monthly bill has been on average $110 per month. We have hardly watched TV but

Now since we are fully online, we decided to just keep the Internet and give up TV & landline Phone services. Verizon asked to return the set top boxes. We are retrying HD set top box but can't find SD set top box.

Verizon is saying that they will change $160 for SD setup box which was installed 10 years back. They don't differentiate if someone got the box 1 year back or 11 years back, charge us the same. In today's world my iPhone from 2014 has $0 value but Verizon SD set top box from 11

11 years back has $160 value. This is Verizon's unscrupulous business practice. Value of the set top boxes has to linked to when it was delivered. So SD set top box delivered 11 years back cannot have the same value as the SD set top box delivered 1 year back.

How do we fix this corrupt corporate practice which is fleecing the customers $160 for the obsolete tech which has $0 value (depreciation curves)

Back in September the end of September I want in my whole phone number transferred because I could no longer live in my house for black mold After DeVol company found out they couldn't move my line they cut it off Phone number they cut all the [protected] without my knowledgePhone number was [protected] I called Saturday, September 28 to get my phone cut back on they say they couldn't give him my old number back they gave me a number of [protected] said I would have it for three weeks and they are changed my old phone number back which did not happen Been calling heiresses every customer service that I get tell lies I had a missed clock to talk to her yesterday and she told me she will go call me at 12 o'clock 12 o'clock came and went I called them gas somebody else they was full allies left me with a phone bill which it was and then home to use the phone for $171 I'm on disability I cannot be there

I lost service on 6/18 and it's 10/22 and it's still not working. Countless restore dates that never came to fruition. No help from Customer Service. Still being charged for no service. No communications, lies and more lies about service being restored. No accountability, no over to not charge me... NOTHING. just no service for 5 months. Unacceptable and outrageous that Verizon gets away with this. No call back NOTHING!

I want my service back or I want them to be honest and tell me they are never going to restore my service. HORRIBLE how the get away with abusing their long standing loyal customers

This Verizon number with NYC area code called to tell me my electric was about to be disconnected. I knew it was a scam so I pressed 1 to speak w REP. He answered "disconnection department." When I asked what company this is, he hung up. They are located in Hawaii! Verizon needs to disconnect customers like this who hope to scam senior citizens and vulnerable people!

I am a senior citizen and have had verizon services for many years. I no longer can afford acell bill that increases Every month so I called to see if I cancelled my cell service was I under any contract or subject to fees with them and I was told No. The day after I paid my cell bill with them I changed my service and now I received a bll for $186.90. I called Verizon to question the bill and found out after being on the phone for half an hour that I HAVE to pay and my rep kept checking what I been told previously and it made me feel like he thought I was lying to him. I will Never use Verizon services again and if you do don't be surprised if every month your bill increases.

I was with Verizon for so many years then due to thier billing rip off and extermly bad services I switched to Sprint.
Then I called up Verizon to let them know if they could arrange a payment plan for remaining balance to be paid monthly on a certain date if a month.
At firts they agreed then I was transffered to anothet agent to finish up the arrangment. This agent compeletly unhelfull and uncooperative refused to help. Verixon is of the worst compaies I have ever worked with.