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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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4:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Cannot get credit for phone never received

In January of 2022 I upgraded a phone online on Verizon's website. FedEx delivered an empty box - the phone was stolen. I contacted Verizon right away and they canceled the order - but still charged me for the activation and sales tax on the upgrade that I did not receive. I was told to order a new phone/upgrade online - but could not do this for OVER a month as they still showed the upgraded phone on the line. After 3 online chats and finally a phone call over the next month, I was able to order the upgrade - and picked it up at a store. Each time I was told the credit was coming. I got reference numbers each time. Now on March 10, I reached out again. and was told that had no record of an upcoming credit. SO, I STILL WAS CHARGED $35 ACTIVATION FOR A PHONE I DID NOT RECEIVE AND $47.62 IN SALES TAX ON A PHONE I DID NOT RECEIVE. Why is this so hard? No one at Verizon knows how to spell customer service! Don't see me staying long with Verizon.

Desired outcome: I want a refund of the activation fee and sales tax.

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1:27 pm EST
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Verizon credit never received

I ordered an iPhone 12 through the Verizon add a line, get an iPhone 12 for $5/mo on Dec 18. It didn't check out at that price immediately so I checked with online chat (Lorenzo) & he said it would be credited back. I then had other issues with upgrading 2 lines which after EIGHT hours of online & text support were finally resolved with Riley & some other unnamed agent who convinced me the add a line promo would be credited to my next bill. I reached back out about the add a line issue on 12/19 and was again assured that I would receive a credit and to reach out if I didn't see it. On 01/08, there was a chat with someone who then dumped me off to Eva, then on 01/09, it was Adrian. Every time I was assured to just wait, Adrian specifically stated it could be 1-2 billing cycles before I was credited. Then on 01/10, I get a random text from Devin stating the same thing! 1-2 bill cycles. On 02/18 I reached out because there was an issue with an international call which was eventually resolved but I also inquired about the add a line promo because I was on the 2nd bill cycle with still no credit showing up. At that time he said he was submitting a promo correction request and I would receive a confirmation e-mail in 7-10 days. I never received one, instead I went into the support portal and saw where they were trying to now say that it was tied to having an unlimited data plan! That was not in the promo ad & was NEVER stated up to that point by anyone. Don't you think someone would have seen this sooner?! Including at the point I ordered it and was using their online chat? Also, I had tried to call in but their phone system would only direct me to online chat. Since this time, I have reached out & texted with Alan (02/28), Elena (03/03), June (03/03), and the last person who probably was too afraid to give his name after I said I am filing a complaint. Verizon's online chat and customer service is ridiculous. Every conversation has to be started over completely, even though they will access your previous conversations but then make you repeat yourself ad nauseam. I have copies of every conversation including online chat and text support! I have attached the 1st but every conversation looks like this. I am not showing my phone number here but in every conversation I provided all information so they could specifically see my account! Me asking "Are you sure?" and they continue to assure me that yes, a credit will be applied!

Desired outcome: I would like them to stand behind their online service/sales team and honor the promo they promised would be credited to my account!

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4:52 pm EST

Verizon Cell service

We have been customers of Verizon for over 20 years. In late 2021, Verizon was offering free upgrades to iPhone 13's. We live over an hour from the nearest store and made appointments to take advantage of their offer. The first appointment was not possible because the office was closed. I received an apology by email. Fine. But when it came time for the next appointment, they said we would have to go to an Apple store. As far as I am concerned, this was a bait and switch.

Desired outcome: Upgrade our phones

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12:54 pm EST

Verizon Complaint

I spent over 2 hours with the help of a cell phone person at walmart who deals with cell phone co. We where put on hold for 45min. And after 2 hours we where finally told that everything went through. Then they said I had fraud against me. So the man that was helping me told them I wanted to cancil everything. A month later I got a bill from them. I called them and I wrote to them telling them I

Don't deal with verizon. Yesterday I not only got a bill but a letter saying this is going into collections. I called them and blasted them and told them if it wasn't taken care of I would sue them. Their responce was we will check into it and review the matter. If I didn't hear anything in 48hrs. To call them. I got off the phone and wrote them a letter saying the same thing I told them on the phone. Ppl if you have verizon drop them and go somewhere else. Avoid verizon all together

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8:01 pm EST

Verizon Hot spot return label

Due to inclement weather in N.C. I was given by your customer service a 4 day extension to return a Hot Spot. I was on the phone with an agent for 1 hour and 10 minutes and was disconnected. She was going to discuss a problem with a supervisor because she was unable to send me a 30 day return label. Additionally I was told by a previous Verizon Rep I could return it to a Verizon Store but wasted 30 minutes there and was told they couldn't accept it. This is absolutely the worst customer service I have experienced with Verizon Wireless and I have been a customer for at least 30 years with brief interruptions trying to get better customer service with other companies. However the reception is much better with Verizon but now feel enslaved to poor customer service once again. My name is Jennifer Brumer, my phone number is [protected]. My email address is [protected]@gmail.com however I was sent a link for the label but was unable to print it because it said I was out of the 30 day policy.

Please send me a printable 30 day return label. You can send it to either [protected]@gmail.com or [protected]@cwsapartments.com.

Thank you for your help with this I hope.

Jennifer Brumer

Desired outcome: I need a 30 day return label for my hotspot.

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7:39 pm EST

Verizon Original online sales order was inaccurate and costs us time and money

online order was for 4 lines from ATT ported over along with 4 new gold 256gb iphone pro13. What we rec'd was a pro 13 MAX, and a 128gb pro13, along with 2 correct pro13's. The account billing mysteriously was set up (in error ofcourse) into 2 accounts not one as ordered. One line on its own account (we knew nothing about it) and three lines on another separate account and billing.
Because phones arivved at different dates in December and January we did not discover this error which caused a past due on the errored single line acct., as well as addon charges for it was a single line. Equally when I pais the past due with a VZ rep. I was not told there was a $10.00 fee for paying on the phone through an agent. (Note: the agent recommended I pay through her rather than go online to pay- eventthough I had gotten all 4 lines placed in one single acct. and was on paperless billing and autopay.

All 4 trade-in cellphones which were to get an $800.00 credit have not yet been credited, but rec'd, and one we are being told is locked so we may lose all of our credit (yet in fact the cell phone was properly unlocked and the sim card (ATT) removed, and the "find my iphone" disabled as instructd online by a VZ rep.

As account holder, I have and still are trying to fix the mistakes and errors by this company on a simple 4 line transfer from ATT to Verizon. Costing me many hours beyond 45 documented. IE: today over 4 hrs on text and cell with VZ reps.

Desired outcome: Complete credit of $800 per phone trade-in as contracted and compensation for time and costs due directly to Verizon sales errors.

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6:04 pm EST

Verizon Iphone 12 upgrade processing failure

Mid-Dec [protected] Our Iphone7 forced an update that failed. Not your fault. The verizon rep convinced us to upgrade to a current model which we agreed to. Upon accepting the terms and conditions is where the trouble began. I accepted and the system sat there and spun for over 15 min. Something obviously went wrong. This WAS your fault. I called the rep they said it was accepted and was shipping the next day. next day no confirmation called again and told it wasn't accepted then it was fixed after some time with them and would ship the next day. Rinse and repeat 3 more times with 3 more reps. one rep literally got on my phone looked over the process and realized it was accepted. Again told it was resolved and would ship the next day. Still no Joy. A week of this goes by and finally get a call from a rep explaining something went wrong and we have to cancel and redo the order. Really? After a week without a phone and repeated calls? I did cancel but had another iphone 7. We were on vacation and my wife needed her phone. So I took both 7's to a iphone store 50 miles away and had everything transferred to my good Iphone7. It wasn't a new one but we finally had one that worked. So a week of our time, 100 miles, and 4 hours later we end up with the same thing we had when we started. Considering the level of incompetence experienced here and the time expended to get nowhere, I feel some kind of restitution is warranted. I am a long time customer but at this point I am considering other options. Feel free to call me anytime. Bruce

Desired outcome: Some kind of restitution.

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5:12 pm EST

Verizon Charges for a cell telephone number that was close on april 11, 2021

My name is Elizabeth and Michael K. Fras. My tel. No. is [protected]. My address is 15 Aldrich St. in Webster, MA 01570. My email is [protected]@gmail.com I have a cell number [protected] so as my Husband to [protected]. We were with Verizon Wireless up to April 11, 2021. We no longer could pay the charges from V W. We did transfer our business to T Mobile on April 11, 2021. We close both our numbers with VW but they just close my Husband's number [protected] but they continue to charge for my number [protected] to the end of December 2021. Now they got a collection agency after me. I have all documentation.

Desired outcome: I would get my money back that I over pay them and finish the problem with them.

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12:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Plan change

I recently "Upgraded" to a new plan, with "unlimited" data, at a slightly higher price, and was induced to auto pay through my bank. What I wasn't told was that I would lose my personal hotspot with this change. I rely on that hotspot because I live in a remote area.
I contacted customer support, via chat. That is when I found out about losing the hotspot. Was told that adding a hotspot would cost me even more. I could pay more or go back to the old plan. I opted to go back to the old plan, and complained about Verizon's devious practices etc. The power was out where I was, and support chat couldn't get me through that process. I asked for a copy of the chat, but? never got it.
I tried to go back to my old plan online, both through the Verizon website and their app. The only options are to add services or lines. I tried several times to call customer service with no one available. I have now been on hold with customer service, listening to their awful music, for 2 1/2 hours. Obviously no one is going to pick up and help me so I am researching complaint options, and, of course, other cell providers. That's looking most promising now.

Desired outcome: customer service to return me to old plan, old rate, deny access to bank account

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9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Disconnecting phones

I've been trying since August to have my cell phones disconnected because they do not work anymore and I no longer need them. The last time I talked to someone they assured they would no longer be on my bill. The next bill comes and lo and behold they are still there. I don't know what else to do. I've sent e-mails to no avail and tried calling which still has not worked. I stayed on the phone for 2 hrs. on Monday and no one answered. I don't know what else to do. Can you help?

Desired outcome: That my phones go away and my bill is straightened out.

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8:06 pm EST
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Verizon Credit reporting

Purchased a MiFi and data plan for my "paid in full" iPhone on Jul 16th that failed to receive an operable wireless signal and attempted to return MiFi and cancel data plan with in 3 hours but my request was refused with clerk stating that I had to wait 24 hours to return it. Hours later Verizon locked my phone out. The next morning I went to Best Buy thinking my iPhone was broke and the geek squad informed me that Verizon had locked my phone and Verizon advised the geek squad to send me to Verizon's corporate office to have the phone unlocked. They unlocked my phone but refused to take the MiFi and instructed me to return it to their authorized dealer Russell cellular. I go back to Russell cellular again and make my second request to them to take it back and I'm threatened with extortion claiming that my auto pay would not be turned off unless I paid a restocking fee. I replied that I just came there from the corporate office who stated that I did not have to pay a fee for only having the Mifi for less than 24 hours. So I pay the fee, file a BBB complaint and was refunded. Auto pay was still left on with Verizon. Then I file another BBB complaint and receive 3 email apologies from Verizon executives insuring me that this would not be negatively reported to my credit report. Then a debt collection agency come after me and that gets settled favorably on my behalf. Then in November I'm contacted by mail for a negative report submitted on my credit report and I dispute that. Verizon states that the report was CORRECT and will stay on my credit report as delinquent for the next seven years and FRAUDULENTLY states that I made a payment on Oct 31st to reflect a zero balance due. The Consumer Protection Bureau has forwarded my complaint submitted with supporting documents to the FTC for review.

Desired outcome: The Truth

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Update by Pat TI
Dec 28, 2021 8:13 pm EST

Unbelievable how the credit reporting agency fails again to protect even the honest consumer when it involves a dispute with Verizon.

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2:18 pm EST

Verizon Customer service

Friday 12/24/21. My loan company and I attempted to make a conference call to get details for my home loan paperwork. After holding for an hour for an agent the call disconnected.

12/24/21. I chatted with an agent attempting to get the same information sent to me in an email. Agent indicated one was sent with information, The email I received directed me to the My Verizon app. If the infirmation I needed was there I would have gotten it without calling.

12/24/21. Called for a Callback. 1.5 hours latet. Got callback. Asked agent for information, was directed to MyVerizon again. Told agent information I needed wasn't there. Agent continued directing me to app.

12/24/21 Checked app again. App directed to call # I'd used to call the agent who directed me to MyVerizon app.

A huge pointless circle.. Decided to try again on 12/27/21 after Xmas weekend.

Monday 12/27/21. Attempted conference call with loan company. Automated system told us wait time was 30 minutes. 15 minutes in automated system told us call center was closed and disconnected.

12/27/21 Made several calls told call center closed. Finally broke through automated system and waited 2 hours on hold to reach an agent just to confirm call center was opened.

12/27/21 Attempted conference call again. On hold for 45 minutes and disconnected.

The lack of customer service at Verizon has put my home loan on hold, cost me money, time and perhaps the home of my choice as I am currently unable to make an offer because the loan hasn't been approved.

To say this is unacceptable is an understatement. My stress level was high at the start of the home loan process dealing with Verizon and still not getting the issue resolved has compounded the stress immeasurably.

Do better, you're a communications company, communicating with you shouldn't be difficult.

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6:45 pm EST

Verizon Internet Frontier

Their response time to an emergency outage is outrageous. My mother in law's service has been completely down since 12/9. She is legally blind and my father in law is in poor health and requires nursing visits several times a week. Without their phone they feel helpless. Frontier offered an service date of 12/15 or 6 days later...and this is their "red flag" service based on their urgent health situation. They have been customers for almost 20 years. There's NO excuse for their lack of response

Desired outcome: Timely repair service

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12:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Verizon Home Phone Service

Over the past 5 billing cycles (June-October 2021) I have been innacurately charged for calls to the National Directory Assistance (411). Nobody from my household ever makes calls to this number. I have 100% confirmed that, yet I consistently see charges on each bill associated to calling this service ($2.99 for each supposed call).

I have contacted customer service each month, and after the same rigmarole each time, Verizon has agreed to remove the charges from my bill. We even had a technician come out to the house who couldn't give us a reason why this would be happening. As far as they're concerned, there's no problem with the service.

I have researched this online and found 100's of similar complaints, some claiming that Verizon does this intentionally to upcharge customers unknowingly. I'm not going so far as to make that claim, but what I will say is they do not have a solution in place other than discounted the charges after you complain. If you have opted into automatic payments, there's a high probability that you won't even notice these charges occurring. At the least, it's corporate irresponsibility not being able to block outgoing 411 calls. At the worst, it's fraudulent activity that's clandestinely fleecing its customers.

Desired outcome: Force a block on outgoing 411 calls

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7:26 pm EDT
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Verizon Mobile phone bill and charges set that was not requested. Retaliation...

I was asking for a extra few days to pay the rest of my past due balance which was granted and said to be in compliance for my services not to be interrupted. I was then sent a that would verify the fact that I have made arrangements in case of my services being interrupted before the program I am awaiting on to take effect and in that message, I noticed that I was also set to a obligation of nearly 400 more dollars for a particular date that I did not have any knowledge of. I asked for it to be removed because I did not arrange that authorize it nor even have a discussion about it with anyone on that matter and was told that it is an obligation and could not be removed and that is now going to cause more problems with my services than what I was trying to prevent. Also seems to be retaliation for a claim filed against them for similar actions and when asked to escalate the issue to management I was placed on hold for nearly and hour 15 minutes. Then that is when I was told that it is nothing I can do about an unknown unauthorized agreement to pay a amount that was less than the one offered on that date without having to even pay the amount that I was asking more time for. Now I am being forced to have to pay the amount I was asking and also another 184.00 dollars more than what was rejected to pay to not have any other payment this month. Verizon is not by far what it presents.

Desired outcome: Removal of the amount I did not authorize and the audio from the callers associated with the transaction and to be held accountable of the unlawful acts which is reason for legal advice being seeked.

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Update by Jackiec8732
Oct 05, 2021 7:31 pm EDT

https://www.complaintsboard.com/verizon-communications-b107753#c1312310 This is an outrage to be treated this way after how hard times are and also being a valued customer much less veteran and simply requesting the audio to be pulled and that it being the collections department leads it to be determined that it is retaliation from filing a previous complaint which is leading to another form of action if not tended to without consulting me of the manner of my experience being justified.

https://www.complaintsboard.com/verizon-communications-b107753#c1312310

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11:43 am EDT
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Verizon Customer service

Switched over from Straightalk to Verizon and spent 4 hours there trying to get our new Verizon phones connected. Was told the Wi-Fi or internet wasnt working properly and said they reported it to Corporate but nothing ever gets resolved? After 4 hrs with no results, we had to leave our old and new phones with them to get this problem resolved...(09/07/2011). Hopefully we will get our phones in working order today! We are so sorry we chose to go with cell service with Verizon and sitting in their store for 4 hrs and nothing was resolved! The associates in the office were great but said they always have a problem with their Wi-Fi or Internet but corporate does nothing to resolve this. Incredible waste of time..4 hrs? Worst purchasing choice of our life! Retired after 35 yrs of service with ATT and 6 yrs service with Trenton Telephone provisioning service for Internet etc.

Desired outcome: FIX IT!

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10:51 am EDT
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Verizon Data plan

I have a business account with Verizon which includes 2 phones + iPads. I pay $200+ a month for the plan. My "unlimited" data package has has problems with accessibility off and on for several months now. The data plan for one of my phones has been inaccessible more than it has been accessible the past month. Sometimes for days at a time. I have spent hours over many different days talking to customer service with no permanent solution. This morning I wake up to find out my hotspot is not working.

Desired outcome: Resolution

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9:13 pm EDT

Verizon Service of Robert at 7th street and bell Phoenix.

His first lie to me when I came in and gave him my phone number. My main number is [protected], but have 3-4 lines. he couldn't convince himself that I was telling the truth. Even though I have been using this service since before it was called Verison. He then said there was one account in front of me and pointed at a couple. It wasn't very busy that day but my phone had hit the floor from about a foot and 1/2 and had no screen--- wouldn't work at all. I had no way of communicating without it.
40 minutes later the couple ahead of me still had not been seen by anyone. phones that day were not being fixed or at least not very rapidly. There was a help wanted sign out front. This was on Sunday August 22. not that busy though I was sitting on the bench, desperate to have a phone, basically willing to spend as much time as it took, when he approached me and we had a discussion about his little lie about how many groups were infront of me apparently he either can't count or wasn't counting the man ahead of the couple in front of me, Who was in, from what I personally witnessed his 40th minute of monopolizing the time of the only tech available. The couple in front of me waited 20-30 more minutes to get their problem
even addressed. Clear to me now that the last thing Robert needed that day was to provide service to me even if I was willing to wait. In fact he was unwilling to help me with my problem to the point that I had to ask his name and asked to speak with his supporvisor. He declined to connect me directly but offered the suppervisor's phone number. Which of course was ridiculous in that my phone didn't work and the supporviser wasn't going to answer an unknown number given what I knew about your customer service even then. I think it was at the point of me telling him he was going to loose his job over how he is handling the situation. That he first threatened to call security.(a girl with what looked like a walky- talky at to hip. I sat in the middle of the room on the bench, but she never did come in the shop. She did motion once from the door and said" come on". An old man 20 feet away was as far toward doing her job as she would go.
Robert reaffirmed that he had called the cops. I replied, "Good, I'd have called them myself, if my phone was working. It took a while for the cops to arrive but a couple things happened during this time. One of the techs freed up and I asked if he might have a look at my phone. He reiterated that they weren't going to help me that day . Also my phone started playing a crazy song and kind of loud for a phone. I wondered if Robert had "pinged"it to affect the stalemate. Eventually I thought that Robert was bluffing about calling the cops or thought the cops but it turned out the cops were not working any harder than the 4-5 staff there that cranked out a grand total of two patrons during the three or so hours that I was there.
Quit a while later(1/2 hour) the cops arrived. One of the three that approached me on the bench(Alpha) told me to put my shoes back on and
go out the door. I did, I asked them about their guns ect. Clark, Armstrong. Apparently being denied service for your broken phone is not a major crime

Desired outcome: Confirmation that Robert is no longer employed by Verison. A precise appology from the ceo of a company I have been Spending $400/month with for a long time.

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7:13 pm EDT

Verizon Wireless service for my Business Phone

On 5/25/21, I picked up a Verizon sims card to start their service-no payment required for 30 days. On 6/18/21, reported voices other than person that I called. Verizon IT Support agent said he could fix the problem, payment not due until 7/6. But call with agent dropped! ACCOUNT CUT OFF; Continued daily billing. (>$350).
Cancel ALL charges. WILL TAKE IPhone X
to another vendor. See attachments

Desired outcome: Cancel all charges related to this IPhone X unlocked and release the phone immediately as another vender has already been paid for service for this phone. Verizon Wireless has affected my physician’s practice and the Vendors I Use!

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7:04 pm EDT

Verizon Refurbished Iphone that doesn't work

I have called Verizon over 17 times. Have been hung up on twice. Customer service and Tech Support can't fix a problem. Verizon sold me a Refurbished Phone that does not work and hasn't since I got it 5 days ago. Verizon takes zero responsibility for this and wants to charge me a restocking fee for a defective refurbished iPhone in order to swap to another. They made me jump thru the usual diagnostic bs twice and then after signing in once locks my account saying I signed in more than 5 times. No only once! I have been on the phone with CS and TS over the period of 10:33 am until 5:57 pm and with no resolve. No one knows what they are doing. Been a customer since 2000. Verizon is not the same good company it use to be. Can't order another phone because they don't have a function to buy pass the upgrade system. Verizon blames this on a new system and new codes. Can't get rid of this phone until I can get another one as I take care of elderly and must have a phone for emergencies!

Desired outcome: Send me another the iPhone 7 plus and waive the restock fee

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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