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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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J
1:11 pm EDT

Verizon Cell phone and customer service

Almost 2 years FINALLY closed August 23, 2022. I switched from Verizon to AT&T almost 2 years ago. Verizon has continued to charge for one line this whole time. After getting the run around for a couple of days they finally agreed to close it yet they supposedly did an investigation for the payments on why 2 years later when I signed a contract to close almost 2 years ago. Have gotten 0 answers. Talked to one woman that said I would have my answer and a refund by the end of that call, she in turned forwarded me to another person who then transferred me to someone else that supposedly had technical issues so I was told to call back.

Desired outcome: please refund $3700

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Update by John Guevara
Sep 02, 2022 4:54 pm EDT

My account was closed almost 2 years ago, but for some odd reason Verizon kept one if the lines open and charged monthly for the line. With a signed contract stating the account was being switched to AT&T. After weeks making calls to them and any hours on the phone I have gotten exactly nowhere. They even "opened an investigation" where we were suppose to hear back from them in 7 to 10 business days... which have passed and hearing nothing. I just want them to pay back the money.

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11:41 am EDT

Verizon Credit my account and fix my bill to reflect the correct monthly charges.

I filed a complaint against this company a couple of months ago for a scam against my account. They promised to make it right by crediting my account, since then my account has doubled in charges from $300.00 to $700.00, it seems as though they are trying to make up the money the said they would credit my account, my bill as told to me by their rep was $180.00 but they would not accept that amount, telling my bill was $700.00. I was told that the credit would be issued in the next billing cycle which was in June, have not received any credits.

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5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Cellular sales

On December 24, 2021, unfortunately I broke my iPhone 11 plus that was completely paid off with Verizon. With all the stores closed on Christmas, December 25th, I decided that on December 26th, I would go and get a new phone the first thing that morning. Verizon Cellular Sales in Montgomery AL, located at 2050 Eastern Blvd, was the office to where I was staying for the Christmas break. While in the store, the first person that I worked with was Eli. Again, because my cell phone was completely damaged from and back- because it fell off the top of my car while I was driving- I was told there was nothing they could do with that phone "at all." I completely understood that, but I still brought that phone in a plastic bag just in case I could get some dollars off my new phone or something from the damaged phone. Well Eli gave me the option of getting a new iPhone 11 plus for a much more expensive price than it would cost to get the new iPhone 13 plus that had just came out. This didn't really make much sense to me at all because I had insurance on my then, paid off phone. I told Eli that I didn't have $300-$400 for a new phone (I can't remember the exact pricing) and then I asked about the iPhone 13 plus. Well unfortunately they didn't have the iPhone 13 plus in store at the time and he informed me that they would have to order the phone and that would take a couple days. This is where the problem slowly began... I reside in Georgia and was visiting family in Montgomery, AL (My hometown) and on December 27th, I would have to return back to Georgia for work. With that information, I told Eli that I would politely decline that offer because I couldn't go days without a phone being that I had to travel back to Georgia fir work. Eli then came up with the idea that I could add a line on my account for about $200 with an iPhone 12 that they had in store, and possibly have someone takeover that plan, all while the iPhone 13 that I originally wanted would be ordered. He also informed me that my bill would be about $300-$400 that first month, which was January, and I was okay with that. However, I informed Eli that I would not have someone take over the plan/phone and would return it once my cell phone came in because I didn't trust anyone to pau the bill and I don't have any kids or anyone to even give the phone to. I was then told that I had 30 days to return the phone and that was perfect for me because my new phone would have been received by that date. Well that was another mistake. I waited about a week or two before I called back to the store asking them what happened to the iPhone 13 that I ordered. This is when I talked to Elfrin, and he said that they didn't have anything showing that they sent the phone off to me. I did not understand that at all, but somehow Elfrin went looking for an iPhone 13 plus in their "backroom" and he told me that I was lucky because they had one left in the back that fit the exact description of what I ordered. Well come to find out, there was a note that Eli tried calling me twice and I never answered so it was put in the back, but from my understanding I assumed I ordered the phone through him. Well I had to pay another processing fee, and I explained everything to Elfrin. So after a long talk, I was told that once my iPhone 13 plus comes in, I could finally send in the iPhone 12 that I had originally added to my line until the iPhone 13 plus came in. I made sure Elfrin was aware that it would exceed the 30days before I could return the phone due to the iPhone 13 plus's arrival date and having to send it back with the mailing letter that Elfrin sent out along with the iPhone. Elfrin told me to not worry about that he would take care of it because of the situation that happened, and he also told me to send in my damaged phone so that I could get some money off of it, when originally I was told there was nothing they can do with that damaged phone that was brought in in a bag. Here's a plot twist! Instead of sending the phone back with the paper Elfrin mailed to me which I now feel like could have been a mistake on my end, I had my boyfriend take both phones, the iPhone 12 that I was returning and the damaged iPhone 11 plus that I originally had, back into the store for me. After my boyfriend left the store, I received a call saying that they were not going to accept the phone because it passed my 30days. I made them aware that I had already talked with Elfrin and he said that he would handle it. Well Elfrin was not in the store that day and my boyfriend left the phones there with God knows who. I am sure it is on camera because it was early February when he returned it. I can figure out the exact date if needed because I coach basketball, and my boyfriend came to watch the game before he returned back to Montgomery. I can't really remember the exact story line after this but I finally talked with Elfrin and again, he told me that he would handle it but it has to be approved by someone over him and it would take time. So I paid the $300 for January for the two phones, but now its bill time in February and for some reason my bill is saying $300 again. I call back to the store and Elfrin is not in but I talked to someone who took my name down and would get Elfrin to call me back about that problem because at this point they couldn't even find the phone that I was talking about. Again, I finally get in touch with Elfrin and he even gives me his personal number so that I would be updated on the process because things like this "takes time." Also, I had to pay the $300 bill for the month of February and I would be reimbursed. I'm a little hesitant, but I decide to pay it anyways because it was either that or no phone. And once again, I coach basketball and that is not an option. Well this process continues. I call up there and Elfrin is at another store, or Elfrin isn't answering the phone, etc. I even called up there once and I was talking to his girlfriend and she assured me that she would let him know because they "stayed together" so she wouldn't forget to tell him. Well no call from anyone. I would sometimes forget about the bill myself until it was time to pay. I called customer service and they told me the phone was not showing in the system and that I had to go back to the store to make sure that it was turned in so that they could adjust it in the system. I was finally able to go to the store and Elfrin was not there per usual, so it was like I was speaking another language because no one knew what I was talking about. Before I left I got David's number who ensured me he would reach out to Elfrin and help me figure this out because I was fed up and wanted to stop paying the bill and start a service with another company. David was a little more helpful, but again he said there wasn't much he can do because Elfrin was handling it. He did say that it was being worked on because he could see the notes in the system but didn't have a time on how long because "these types of things take time." So all that I could do was keep paying and they would reimburse me once they figure it all out. Oh wait, I forgot to mention that all that time the only thing that happened from February til about July was that the damaged iPhone 11 was approved for some dollars off. It was no updated information about the iPhone 12 that was returned. I called customer service again and gave them the same run down and they told me I may have to take them to court. Cellular Sales is pretty much a branch off company of Verizon so it was hard for them to actually understand what was going on. the guy also told me that maybe the phone was misplaced and/or stolen which is why it's not showing in the system. Again, it's been since February that I've turned that phone in and have been paying for that same phone/line/insurance and etc., which hasn't been easy at all.

Desired outcome: I would like my entire refund from February until now, along with some extras for the hard time and troubles this has put me through.

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9:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Cell phone co.

I allowed my daughter to pay $50 to Verizon on her bill. Verizon then took $354.45 instead . When this was brought to their attention I got nothing but a run a round. My daughter called them and got the same run a round. This has overdrawn my checking account and they refuse to refund the excess money. This has been an ongoing battle for the last 3 days and they keep hanging up on me. I am on a fixed budget and now cannot pay my bills. Is there anything you can do to help me. The money was taken on 8/29/22. I spoke with them on 8/29 and my daughter spoke with them on 8/30 and Ii again on 8/31

Miriam Kinney

120 rooks dr

slidell, la. 70458

[protected]

Desired outcome: I want $304.45 refunded to me asap, plus the $50 overdraft fee.

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11:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon telephone calls with no return call connecr

for a few months now i have been receiving numerous calls morning evening all day long, once pick up. the caller does not say a thing. some time they say health, then when i call back the number say number not in service, or it is busy. this have been going on too long i informed Verizon. when informed me that this is happening to a lot of people. Verizon is my paid service for land line phone and internet, my number is [protected]. this really needs to stop/ will you give this your attention asap my name Toni dean 606 Fernleaf Ave capitol heights Maryland 20743; i look forward to your attention in this crises matter tried block. all used up ..tryed trace thru Verizon, did not help. make it stop..

Desired outcome: can you investigate this issue and make an effort to make the robot, Constance one come to an end .

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Update by maria keeps
Sep 15, 2022 3:44 pm EDT

seeing that my complaint has not been solved on recurring phone calls to my phone, I feel it is time to sue Verizon.

Resolved

unresolved issue

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N
5:06 pm EDT

Verizon Phone service

08.27.2022. No emails so contact me through POBOX only. What part don't you understand?! Send immediately cashier check or else $675Billion to my name Mr. Jaan KrusJr. POBox 66 Pottstown Pennsylvania Amerika. I am poor and NO email and NO phone so only way to contact me is POBox! What part don't you understand?! Problem over 2yrs old and no one does anything except excuse.

My old phone no longer active as of Sept2021. Problems with Verizon Tracfone TracPhone Straight Talk. This problem going on over 2yrs and no one doing anything about it. I had an older phone from Net10 and it stopped charging July 2021 so I searched around and unfortunate found ahole corporate monopoly Verizon. It is now Sept 2021 and phone number no longer active [protected]. Phone inactive 09.01.2022. My Net10 phone had unlimited 50k minutes and I tried to transfer these minutes to new TracPhone but the incompetent flunkies liars overseas lied cheated me and only gave me 300min. They told me many times it would transfer but lied. Kept me on phone till used up too 300min. They aren't open I didn't know open on weekends and after 9pm till 9am. Limited hours. They use excuse of covid. The owners CEO and Board and use slave labor and are billionaire who tax evasion and selfish arrogant aholes. Anyway, I then called aholes corporate office GA FL AL and they cheated lied to me as well only gave me 200min. I demand my money back immediately now $5k plus $675Billion restitution now no later than 08.27.2022 or else attack destroy em! Do it now today.

Desired outcome: I demand immediately restitution now no later than 08.27.2022. $675Billion Now

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Update by Nopehuh
Aug 24, 2022 5:07 pm EDT

08.27.2022. No emails so contact me through POBOX only. What part don't you understand?! Send immediately cashier check or else $675Billion to my name Mr. Jaan KrusJr. POBox 66 Pottstown Pennsylvania Amerika. I am poor and NO email and NO phone so only way to contact me is POBox! What part don't you understand?! Problem over 2yrs old and no one does anything except excuse.

My old phone no longer active as of Sept2021. Problems with Verizon Tracfone TracPhone Straight Talk. This problem going on over 2yrs and no one doing anything about it. I had an older phone from Net10 and it stopped charging July 2021 so I searched around and unfortunate found ahole corporate monopoly Verizon. It is now Sept 2021 and phone number no longer active [protected]. Phone inactive 09.01.2022. My Net10 phone had unlimited 50k minutes and I tried to transfer these minutes to new TracPhone but the incompetent flunkies liars overseas lied cheated me and only gave me 300min. They told me many times it would transfer but lied. Kept me on phone till used up too 300min. They aren't open I didn't know open on weekends and after 9pm till 9am. Limited hours. They use excuse of covid. The owners CEO and Board and use slave labor and are billionaire who tax evasion and selfish arrogant aholes. Anyway, I then called aholes corporate office GA FL AL and they cheated lied to me as well only gave me 200min. I demand my money back immediately now $5k plus $675Billion restitution now no later than 08.27.2022 or else attack destroy em! Do it now today.

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J
11:35 am EDT

Verizon Wireless

Verizon has the worst customer service. I couldn’t understand the person who answered. Asked where I was calling & she refused to say. Wanted to verify my acct before she (Reuth? Was her name. She actually spelled it for me) would allow me to talk to someone else whom I could understand. She told me to hang up and call back (after I’d gone thru all the crappy Automative system just to talk to someone in the first place). I asked to speak to her supervisor but told me to verify my acct before she would. I said I’d be happy to verify my acct to whomever her supervisor was & when she allowed me to speak to them. She refused to allow me to speak to anyone else. I literally waited for 30 minutes while she said nothing. Then the call ended. Verizon is the largest cellular system and they can’t provide better customer service? This is why Verizon customers are leaving in droves. Remember Verizon, the customer is always right? Not with you they aren’t. I was only trying to find out why you were billing me after I’d been on the phone with both Consumer cellular & Verizon to get a “porting pin” from Verizon so I could switch my phone number to consumer cellular. I couldn’t understand this Reuth’s English. So I’m passing all this information onto the public. Your customer service sucks! I was paying over $100/mo just for basic service. I’d already paid for my phone and I was using less the 5% of my 4 gigabytes (?) cellular data. Spoiler alert: I can’t seem to pull up my emails which shows my bill online (I switched to paperless — genius — but I can’t see my bill history anymore since I closed my acct?!?) another brilliant Verizon scam GO PaPERLESS! With consumer cellular I’m paying $20/mo. I don’t use much data (thanks to Wi-Fi) so while it may not be for everyone it’s unbelievable what a racket they’re blowing up our skirts!? Are we really so stupid?

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Nopehuh
Here, US
Aug 24, 2022 5:09 pm EDT

Attack and destroy em at their corporate offices play work live no more be nice to em! Get rid of all Republicants and theirvoters friends family supporters

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J
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon damage to property

Verizon placed new poles along my driveway and ruined the bank and part of the driveway. I would like someone to contact me in order for a resolution to this problem. The work was done starting in June and finished July. They spent several days placing new poles and causing damage on my driveway.

My name is Jason Shaffer, 40 Smith Hollow Rd, Nescopeck, PA.18635. You can reach me at either [protected] or [protected].

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8:55 am EDT

Verizon Phone warranty issue

I purchased a new galaxy S 22. From the very first day the phone did not work correctly he kept dropping calls dropping all serviced all together. I called and complained and was told to do all different kinds of things on my phone from replacing the SIM card to resetting everything just anything you could think I was told to do. This went on for almost 2 Months. By this time the 30 day return policy had already expired unaware to me. I finally got someone to send me a shipping label so I can return the phone and go get a new one. I have since shipped the phone it shows that it has been delivered but I have not heard anything from anybody okaying me to go get another phone. So now I’ve been without a phone for almost 2 months I had to pull an old one out of the drawer at home I don’t even have a cell phone to use. Yesterday they told me they would ship the phone back to me so I can ship it back to a different location and then they would send me a new phone I’m just tired of all this running around. I just want what I purchased a new phone and a working order is that too much to ask. Any help would be greatly appreciated.

Thank you,

Jason Walker

[protected]

[protected]@gmail.com

Desired outcome: A working phone

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6:56 pm EDT

Verizon It cost *ten dollars* to talk to an actual person regarding unauthorized changes in my plan.

Coverage in our area is terrible. I called Verizon multiple times regarding this issue to no avail. A neighbor suggested asking about a signal booster box, which they had received from Verizon at no charge. This had never been brought up as an option in my calls to Verizon. I was told I would receive a booster at no extra charge. I did indeed receive the booster but also additional $40 to my monthly bill. When I called Verizon regarding this change, they said it was because my plan had changed. I insisted I had not changed my plan in any way, and that I was told there would be no charge for the booster since Verizon was not providing sufficient service in my area. Several times the agent sent a link urging me to start a chat via a bot regarding the issue. I explained that no, I wanted to resolve the problem and at least be transferred to a department that could understand the situation. I was told someone would call me back. No one did. I received texts that my service would be suspended for non-payment. And here is the real kicker: when I called Verizon about the bill, I would be *charged $10 dollars* to speak with a person.

Desired outcome: Verizon's garbage hierarchical communication is an avoidance tactic. I paid the bill via credit card and no live agent. I would like my $80 overcharge for the last two billing cycles and never use Verizon again.

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10:28 am EDT
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Verizon Residential phone misadventures

Warren E Neumann

143 Engle St A-1

Englewood, NJ 07631

[protected]

[protected] Cell

[protected]@aol.com

Verizon Corporate

1 Verizon Way

Basking Ridge NJ 07920

RE: COMPLAINT

August 10, 2022

Having retired and closing my business, Warren E. Neumann Detective Agency, with Verizon telephone [protected] for 49 years, I decided to switch the telephone number from a business line to a residential one, since it would be cheaper. This decision was made since the average monthly bill went from $ 85 to $ 152, an extraordinary increase in my opinion.

Calling Verizon, date unrecalled, I spoke with Verizon business rep Rod A Grolimond, to whom I explained what I wanted to accomplish. He gave me order # NJ [protected], whereby an installer would appear on 7/13/22.

Wed 7/13/22 – Verizon installer “Paul” arrived pursuant to order # NJ [protected], believing he was to install a digital phone and had one with him. When I explained I had not ordered a digital phone and did not want one, and merely wanted to switch [protected] from a business line to a residential, he called Verizon, speaking with “Karyn” explaining the problem and she cancelled the order. Clearly this was an inhouse miscommunication.

Wed 7/27/22 – I called the residential business office speaking with “Keith” in Pittsburg and after about an hour, believing that what I wanted easily done was explained, I was given an order number NJ [protected] with the understanding that the switch could be done the same day on Friday 8/5/22. Keith then had to put me on Hold and after a few lengthy minutes, a different man came on line and when I explained that “Keith” had me on HOLD, he made me explain everything I had arranged with “Keith”, who never came back online, then this man had to put me on HOLD.

While waiting on a lengthy HOLD, a female named “Ari” came on the line, and I again had to explain the seemingly simply operation, which I believed could be accomplished “inhouse”, without a technician to visit, I again had to explain in a lengthy call want I wanted to accomplish, and I suspect from her accent that she was “off shore”, which I suspect from her accent was Philippines, South Korea or India. She seemed to have a problem understanding what I wanted done and spent a lot of time putting me on HOLD. When asked her location, she said she was only allowed to say “off shore”. “Ari” told me she would have to turn my service off & reconnect it to residential on 8/5.

At this point, after several hours on the phone, amid the confusion, my notes become a little jumbled and I was given order # NJ [protected], then NJ [protected].

Fri 8/5/22 - 7am - Found that my line [protected] had no service, I suspect it was turned off during the night in prep for change from business to residential account, which I understood.

10am - Verizon installer “Boris” arrived pursuant to order # NJ [protected], with Fios router RTW7SB & was surprised that I already had one installed. He made changes to equipment but could not get service to [protected], but stated that it would be working in a few hours. He did get the internet on the same line working, but at a fraction of the previous speed!

Boris Found the number [protected] on my order #, thought it was my home line, and thought he was to switch 569-7800 to home line 567-5761, when we were merely switching [protected] from a business line to residential.

I told Boris I had no idea where 567-5761 came from or how long it had been on my account, and questioned if I had been paying for this line all along without being aware of it.

Installer Boris then took the more sleek appearing router M#G3100 I had, installing the boxy looking one, RTW7SB.

Received several calls on my cell phone thereafter from contacts advising that calls to [protected] received Busy signals, however no one was on this phone!

Sat 8/6 – 3:00 am, [protected] gets dial tone, can dial out. Cannot receive calls, getting a busy signal when calling [protected].

11:00 am – Receiving incoming & outgoing calls okay.

Sun 8/7/22 - No incoming calls on [protected], caller gets Busy signal, although a call was received at 8:56 am from Sunnyvale, Ca, [protected]; and call was received at 1:14 pm from Verizon cell phone [protected] was received. IMMEDIATELY AFTER BOTH CALLS, THERE WAS NO INCOMING SERVICE, ALTHOUGH THERE WAS OUTGOING SERVICE & INTERNET, ALTHOUGH ERRATIC & SLOW.

Thereafter, in analysis of my system, I decided to check router speed.

Download on RTW7SB was 312 mbps while the previous M#G3100 was 948.

Upload on RTW7SB was 136 while the previous M#G3100 was 921.

IT WAS APPARENT THAT VERIZON REMOVED A MORE MODERN ROUTER REPLACING IT WITH A SUBSTANDARD ONE!

Wed 8/10/22 – Receiving and sending calls on [protected] worked but calling the number from my cell phone [protected], I get a busy signal! Clearly something is wrong and I cannot get a live Verizon employee on the telephone, since all efforts are diverted to long waits on hold, chat line, or to an online account which I have been unable to set up for the previous reasons.

In closing, after 49 years of decent service to [protected], the service has deteriorated to a dismal state from the days of “Ma Bell”, which was always reliable to the extent that any problems were immediately addressed and a customer could reach an intelligent voice without being diverted to a computer and an “off shore” person of possible limited education with an inability to communicate properly with customers.

Clearly the problems are “inhouse” and in my opinion, all of the installers have been professional and performing as to their instructions.

If Verizon is interested in keeping me as a customer, I expect you to review what has been done to my line [protected] since 7/13/22, and immediately correct whatever problems may be found, so I don’t have to resort to one of your competitors, after 49 years of loyalty to “Ma Bell”.

As of now, it would appear that Verizon has a scheme in place to use every excuse to maximize what they can charge their customers because of the seeming monopoly they enjoy whereby they are able to charge with impunity what they want, and then deny service if you are even late paying a bill!

WARREN E NEUMANN

Cc: John K. Walsh, Esq.

CC: Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Desired outcome: Correction to my complaint above & restoration of previous acceptable service.

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3:35 pm EDT
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Verizon Cell phone payments

Problem with Verizon a greedy shyster monopoly. FYOU Verizon! Anyway HELP, no one wants to solve this problem but only make excuse not even DOJ nor PA Atty General etc. Nothing done over one year so farr. My name is Mr. Jaan Krus Jr address Montgomery County POBox66 Pottstown PA 19464 USA. I demand restitution immediately no more excuses compromise exceptions. Payment NOT less than $675Billion cashiers check to my POBox listed above NO LATER than 08.08.2022. See their annual reports company worth more than this. I'm poor so no courts lawyers judges etc. Anyway. No more Goddamn delays as this problem going on over one year and no one wants to do anything! Today's date 08.08.2022. Over 1 yr ago approx June 2021 I had a cell phone PHONE number 1484541 — NO LONGER ACTIVE 9mos ago to present - from another company and it stopped charging so I went searching and unfortunate found Verizon Straight Talk TracPhone TracFone. They are shysters cheats liars intentionally. Had unlimited 50k min on old phone. I called overseas clerk all flunkies losers and they lied to me multiple times multiple clerk said unlimited would transfer one phone to next but it didn't. They only gave me 250-300min not 50k min unlimited. Then they also kept me on phone till all min used up. Also they aren't open past 10pm until 8am next day and no weekends. I found and call their corporate GA FL AL TX offices and they lied too. As of this date still no phone over year later and the corporations still lie cheat steal all they care about is money never people. PEOPLE NOT PROFITS! They are Republicants scum and fascists! FYOU Republicants and their voters supporters families friends. Therefore I demand no later than 08.08.2022 a cashier check in my POBox of not less than $675Billion dollars. See the CEO and company annual report worth more than this. And they dont pay taxes. Tax the rich tax the corporations tax all Republicans out of existence.

Desired outcome: See above. My name is Mr. Jaan KrusJr address Montgomery County POBox66 Pottstown PA 19464 USA. I demand payment NOT less than $675Billion cashiers check to my POBox listed NO LATER than 08.08.2022.

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Aninymos
Here, US
Nov 20, 2023 9:13 pm EST

11.25.2023. years later and still nothing from these shysters...Cell phone payments

Problem with Verizon a greedy shyster monopoly. FYOU Verizon! Anyway HELP, no one wants to solve this problem but only make excuse not even DOJ nor PA Atty General etc. Nothing done over one year so farr. My name is Mr. Jaan Krus Jr address Montgomery County POBox66 Pottstown PA 19464 USA. I demand restitution immediately no more excuses compromise exceptions. Payment NOT less than $675Billion cashiers check to my POBox listed above NO LATER than 08.08.2022. See their annual reports company worth more than this. I'm poor so no courts lawyers judges etc. Anyway. No more Goddamn delays as this problem going on over one year and no one wants to do anything! Today's date 08.08.2022. Over 1 yr ago approx June 2021 I had a cell phone PHONE number 1484541 — NO LONGER ACTIVE 9mos ago to present - from another company and it stopped charging so I went searching and unfortunate found Verizon Straight Talk TracPhone TracFone. They are shysters cheats liars intentionally. Had unlimited 50k min on old phone. I called overseas clerk all flunkies losers and they lied to me multiple times multiple clerk said unlimited would transfer one phone to next but it didn't. They only gave me 250-300min not 50k min unlimited. Then they also kept me on phone till all min used up. Also they aren't open past 10pm until 8am next day and no weekends. I found and call their corporate GA FL AL TX offices and they lied too. As of this date still no phone over year later and the corporations still lie cheat steal all they care about is money never people. PEOPLE NOT PROFITS! They are Republicants scum and fascists! FYOU Republicants and their voters supporters families friends. Therefore I demand no later than 08.08.2022 a cashier check in my POBox of not less than $675Billion dollars. See the CEO and company annual report worth more than this. And they dont pay taxes. Tax the rich tax the corporations tax all Republicans out of existence.

Desired outcome: See above. My name is Mr. Jaan KrusJr address Montgomery County POBox66 Pottstown PA 19464 USA. I demand payment NOT less than $675Billion cashiers check to my POBox listed NO LATER than 08.08.2022.

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4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon installation of new poles

new poles were placed along our driveway at 40 Smith Hollow Rd, Nescopeck, PA. and between Verizon crews, tree trimmers, and PPL crews our driveway has been damaged. We have contacted PPL about this and they wanted to contact Verizon since Verizon installed the new poles. We would like someone to come look at the situation. We can be contacted at [protected]. You can ask for Diane Kurapatskie or Jason Shaffer. Thank you.

Desired outcome: our drive way fixed or payment made so we can have it repaired.

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Verizon Complaint

I have gone back and forth w/this company because my bills are always way more than they quote! I thought we had finally figured something out since for 2 mo my bill was in-line w/their quote. But once again last mo and this month they’ve taken nearly $300 out of my account without me knowing or allowing them to charge me that much! I was quoted $197 a month! I do not know how these people sleep at night! I am disabled living on a fixed income w/2 teens at home yet, and they’ve (verizon) left me w/$100 in my checking acct! It’s awful that I pay more money for my cell bill, w/the worst service ever, in a tiny rural town, than I pay for my total car payment and insurance together! I am supposed to have truly unlimited service, but that’s never the case! After an hour of our new month, it will say I am out of data on a message from verizon! This company is stealing $ that they know is not theirs, that’s $ they are actually stealing, since it is wayyyy above their monthly quote! I am wondering how I can sue them for these felonious acts?! Please help!

Desired outcome: The bill to be what they quoted! Better services! True unlimited data!

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1:02 pm EDT
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Verizon Ads on email

I am so sick of seeing your ads on my email page. I can't delete them so everytime I go on my page, your damn email is there! After trying to force yourself on the public, what makes you think that we would even want your damn service. You are sickening.

Desired outcome: Take ads off or let us delete them

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user2976970
Yupp, US
Nov 11, 2023 3:36 pm EST

Use a free VPN and ABP Ad Blocker Plus or Adguard and the ads corporate shysters and computer viruses disappears

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Verizon Franklin Prosperity

This was charged to my credit card ending in 7637 accidentally on June 30, 2022. I want to cancel this enrollment and get a full refund of $9.95. Thank you. Patricia McFall

Desired outcome: Cancel subscription and get a full refund.

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11:43 am EDT
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Verizon Refund due me

On January 16th, 2022, I switched from Verizon to Comcast. I have been waiting for a credit due of $154.33 since then. I keep getting invoices stating total due is -$154.33. I have called them numerous times. On May 16th, I was told the check should arrive within one week. On June 14th I called again. I was told they had to open a claim (No. PH6924478).

All I want is my credit due me. Calling them monthly to beg for money due me is unacceptable. Waiting 5 months for this payment is way too long. I'm frustrated and need help in resolving this.

Desired outcome: Payment of $154.33

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12:22 pm EDT

Verizon Extra charge for service and misrepresentation

My number was to be suspended while out of the country. Called to turn on and was charged extra for reconnecting a number. Not a big deal right, I didn’t think so. I Used the number for a few days then suddenly it stopped working, was given a temporary while a repair ticket was addressed. When I called support today “The Lady” insisted I was a liar the number in question was never reconnected and placed the temporary number as my new number. Verizon guaranteed the number by charging the extra money for the service, they refused to reimburse the funds and lost a number I had for 10 years.

Desired outcome: Reconnect the number that I paid for

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1:05 am EDT

Verizon Charging for service and products no longer in my possession.

Sandra Washington-Bennett

P.O. Box 1456

Fairfax, SC 29827

June 14, 2022

Better Business Bureau Headquarters

3033 Wilson Blvd, Suite 600

Virginia, Arlington 22201

Dear Better Business Bureau;

I want to resolve this issue with Verizon and not have to pay for a phone nor services that I no longer have. I am sending this letter with a copy of a formal letter of complaint to Verizon, a copy of returned receipt for a Verizon Wi-Fi booster, Convergent debt collections with an outstanding balance, Verizon bill adjusting the collections amount, two FedEx receipts from mailing unwanted phones, all concerning Verizon who is threatening to damage my credit after numerous attempts to solve a problem with Verizon who has defrauded me since the beginning of the contract I had with them. They had given me a refund of $200 consigning to the fact that they were in the wrong. Furthermore, they promised to receive the phone back and delete the cost of the phone from my account. I had to travel back and forth to Walterboro, Bluffton and Charleston, SC to four different Verizon stores which has taken approximately over 10 hours, informed of appointments with each different store in an attempt to return the phone and to resolve the issues. Once arriving at the stores there was no appointment made by the company. I then had to use FedEx to send the phone back after numerous attempts to receive a working phone that would not burn my hand as I used it. I had canceled my contract with them in April. That was my last attempt to take the phone off my bill. I called to confirm that the cost of the phone had been removed but an associate stated that the company did not do as they promised. Verizon kept the phone and the problem was not resolved.

Several of their supervisors who works for the company has explained to me that this is a tactic that Verizon uses to discourage their consumers not to leave the company and to make them pay for services and phones the consumers do not owe by avoiding answering phone calls and keeping them on hold for several hours. Once a consumer reaches an associate they are sent from one department to another without any success in resolving the problem hoping the consumer gives up and is eventually sent to collections after months of the runaround.

I have been dealing with the Verizon problem since November 2021. You can look into my file with Verizon since I’ve been trying to resolve this matter. Verizon agreed to resolve this matter by taking the phone back and I have made a good faith payment of $150 and had sent the phone via FedEx.

I am reporting this to the Better Business Bureau for assistance. Verizon has received a formal letter from me as a complaint. I have spent 30 plus hours calling Verizon. I feel that I have no choice but to pay the money that they are asking for. I am disabled and had three surgeries and have been hospitalized with Transient Ischemic Attack (TIA) - ministroke and I cannot handle any more stress. I am on a fixed income. Any assistance that you can give me will be helpful.

You can contact me via email, [protected]@gmail.com and by phone [protected] if you have any questions. Thank you for your assistance.

Sincerely,

Sandra Washington-Bennett

Desired outcome: I do not want to be billed for any service or product after canceling the contract and to have this not affect my credit.

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2:39 pm EDT
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Verizon Written policy

Chose another carrier over Verizon because my phone service was cut off after the bill was paid. Verizon knew the bill had been paid and stated this fact several times while demanding $5 more. Verizon never informed me why I should pay $5 more or if this was going to be a daily, weekly or monthly extra charge. This occured 3-6-22; my prepaid plan was paid thru 4-5-22. I had to go back to a Verizon dealer and demand my service be turned on and no, I did not pay the extra $5. Purchased a phone from Verizon 1-5-22. The phone is compatible with another carrier which I chose instead of Verizon. Verizon is refusing me access to my phone. Their written policy states they lock a phone for 2 months from date of purchase and after this they never lock a phone. When I stated the policy to Verizon customer service rep, I was informed this was only for Verizon and not other carriers use. I informed the service rep that was not stated in the written policy. Long story short, they will not release my phone. Was given the usual run around: call this #, call another #, go here, go there. Verizon informed me also, my phone was stolen. I informed Verizon I have proof of purchase. I have no contract with Verizon and owe them no money. Every time I have attempted to use phone with another carrier, Verizon locks it down.

Desired outcome: Abide by your own policy. Release my property so I can choose a carrier of my choice. $5000 for money spent on carriers, long distanced calls and punitive damages for the stress and suffering I have endured all because of Verizon

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user2976970
Yupp, US
Nov 11, 2023 3:44 pm EST

Don't ever give real name to corporations and info they're cheats shysters so lie cheat em like they do to you guess they never heard of mussolini and Marie Antoinette

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user2976970
Yupp, US
Nov 11, 2023 3:41 pm EST

They'll never pay it so attack destroy them where they live work play. Corporations no different from Marie Antoinette and Mussolini that arrogant selfish

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

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Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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