Washington, District of Columbia
United States - 20005
My name is Kimberly Vine and I'm a victim of a major corporation who monopolizes the market. My problem started January 1, 2007 when Verizon started pushing their customers to switch over to the new optical wire. I opted not to because my phone has been working just fine for the 6 years living here. Since I opted not to switch for a fee then my phone has not worked consistently since January 1, 2007. I've reported the problem at least 25 times, spoken to Supervisors, techs, foremen, sales, etc... And all gave me the same answer. "Ms. Vine if you switch to the new optical wire then we guarantee that your phone will work otherwise they could not help me!" I've been hearing this for the past several months. I now have a wonderful tech out right now and he is telling me that Verizon is telling their employees to sell the optical wire to every customer and try to get their Internet and cable service as well!! This tech also told me that my problem can be easily fixed within the centralized verizon location but verizon will not because their goal is to have everyone switched by the end of 2007 and have their cable and Internet service as well. Now if Verizon wanted to switch everyone to this optical wire for no fee then I would do it but I'm not going to be another victim. Most of my neighbors are elderly and have so many problems with the new wire and they are so upset but do not have the energy to fight this big company!! So I'm it and hope fully with you on my side as well then we can concur this harassment together! Someone please please help us! Thank you!!!
We have been customers with Celluarone for years then of course Alltel buys them out and we have had nothing but problems since. We changed to the "National Freedom Plan" back in November. This is pretty much no roaming, no long distance etc. In certain areas we could chance getting roaming charges, but we were explained those would be in very remote places. For the last approx. 3 months every month we have been charged roaming in area that we go to on a regular basis, have always made phone calls from and never charged before! Then when I call to dispute it they don't even care about your concerns. They are nothing but rude and when trying to find a number to put a formal complaint in, well that is IMPOSSIBLE! We can drive all the way from Colorado to Florida and no roaming anywhere, but we go about 75 miles from our home we get charged. Then we travel to DENVER which we go to on a regular basis and all of the sudden we have $20 worth of roaming in Denver even though we were just there a couple weeks or so before and did not get roaming charges. EXPLAIN THAT ALLTEL?? Another thing is that they cannot do anything about the roaming charges (which is a bunch of poop), but it is o.k. for our phones to be "SEARCHING FOR NETWORK" yesterday for Five hours and we were unable to use our phone service which we pay for, and they in no way try to make that right either! ALLTEL is a RIP OFF and I will proceed until I find the access to make a formal complaint rather dealing with these rude customer service people!
I just received a bill from this company Verizon Maryland Inc. stating that I owe them $743.90 and I have never ever had verizon. The phone is in my wife's name. I would also like to know where this number was at so I can get this solved. I want to know the address where this phone was hooked up at because I'm not paying for something I never had
I have been an alltel customer since 2017 around the 1st of January 2017. We made a trip from South Georgia...
Idearc telemarketing liars are selling very expensive internet or Super Pages listings using phony free trial...
Verizon cell phone service - Surprise AZ
Bought phone in IL, worked fine, came to AZ for the 4 winter months. Surprise growing area, now 100,000 people. bad service, Jan. and Feb. very cold here this year, had to sit outside to talk, even then lost calls, fading in and out, etc. gave me 2nd phone, no better.
Went to store half hour away few times. All they say is a new tower will help and should be up by end of summer.
My old Spring phone worked fine here, why shouldn't Verizon work here?
Customer service on phone ridiculous, told me to sit on North wall in house to talk. Another one said cell phones are not for in home use!
Finally, one person seemed very interested. Said they would check it out and call me in 12 hours. That was on a monday, by thursday, no call.
I went to store and got very mad! They said they would give me $20 off for 2 months. Had no explanation why no one called.
I tried to e-mail on their web site, kept saying i put in wrong account number (it was the correct number) then i called and got some department above the customer service department. A michael carl said to e-mail him and he would forward it to the proper party.
I did that, and of course, no answer from the "proper party"
What a terrible company. When i see those tv commercials i feel like throwing something at the tv
I am on 3rd phone, and service ok outside but not good inside the house! The weather nice now, but i am tired of talking on patio where neighbor can hear me. Used to like to sit in bedrdoom and chat with friends.
Bad service on local calls, long distance, verizon to verizon, etc.
Would never recommend this company
I was told by my salesman too that the contract was month by month and that if I was unhappy with my ad that...
I closed a wireless phone account with Alltel in 2002 because of frequent billing errors. At the time the account was closed Alltel sent me a letter stating what they would accept as final payment to close the account which was $300. I then sent a check to alltel for $300. In 2004 I got a notice from a collection agency for the final payment, which I had paid and the payment had cleared my bank. When I called alltel they would not even talk to me about my account because it had "been turned over to collections".
I have a copy of the final check paid to alltel and it shows a different account then mine on the back side of the check (off by one digit). So it looks like alltel posted my payment to the wrong account, but again alltel will not discuss this as they no longer have my account, the collection agency does. The latest collection agency (AFNI) says my check copy and letter from alltel is not good enough proof that this was paid. What else can I possibly give them. (although in their last letter deny my dispute they say a copy of my drivers license and social security card "might" help. Yeah, right!
I have contact the Alltel corporate office to try and get help clearing this up, but I don't even get a response from them.
Can you point me in the right direction to help settle this matter, it has been almost 5 years since I paid this bill.
A young lady Shantel called my job harassing me about a bill with Alltel she was rude after I ask her not to be calling me on my job. She claimed I had talked with her on Feb. 27 and I have never talked with anyone from ER Solution. It doesn't matter that someone wrote it in but i have never spoken with anyone. I do not ow Alltel, This company has tried to reap me of by double building me and charging me outrageous fees that I had already paid them. I have te documentation of the bill one of their agents gave me and he told me they were double billing me. Not this young lady tell I know you just didn't pay your bill, she was rude and I will be contacting the Attorney Generals office in Washington and North Carolina.
I subscribed to the Verizon FIOS television service largely because the company claimed to have the most extensive-lineup of high definition programming available. Only after it was installed did I learn that the New England Sports Network, the television home of the Boston Red Sox and Boston Bruins, is not offered by Verizon in HD.
Worse, there is no easy way to contact the company and get an answer about when and if this service will be available. The Verizon website is completely automated, with no option available to send an email to a real person.
The company clearly wants no contact from disgruntled customers.
Yes I have received a letter from afni for a Verizon bill that I owe 467.17 from 7 years ago at an address i never lived at and also have my name wrong and also the wrong S.S. number. I even responded when I received the first letter to dispute it and still they say it is valid after I talked to them and told them that my prsnl. info that they have is not mine. How do they get away with this all the time?
I don't know what else to do about it? Ben
On [protected], Verizon sent me a package for DSL installation, in response of my online DSL ordering. However, this package didn't contain the modem required for high speed internet connection. So I called them in the following week twice to get the modem, and they said they were going to send the modem. But I never got the modem. So I ordered internet service from another provider. However, Verizon kept charging me every month for no service. I wrote them to explain that I didn't have the service. Then, I canceled my Verizon telephone service and they sent me the final bill, which included $129.77 for DLS service I never received. I called Tampa Verizon office, Becky answered the phone and said she could not give me the credit. Seeing that I persisted, she called her supervisor. The supervisor also didn't want to give me the credit but finally he gave me $30 credit. So I paid Verizon $99.77 for receiving no DSL service. I want Verizon refund the wrong charge. By the way, Verizon did not have DSL available in my area when I ordered the service. In retrospect, this seems to me a trap.
At the end of September, my wife and I had Verizon broadband installed. Since then we have had many recurrences of the same two problems: not being able to connect to broadband and being dropped once the connection was made. We called Verizon's technical support several times, but each time the problems reoccurred. We have not even contacted Verizon about the the most recent occurrences as we have no confidence they can do anything. At one point, the tech support person did state that we might need to have a technician come and look at our setup but there was never any follow up to this. We chose Verizon because it was recommended by several people we know. It has been a frustrating and expensive experience as we have to retain our dial up service for those times when we cannot connect using broadband.
Utica, New York
I received a bill for my wireless account I have had for 5 years. The amount was 271.23, I called Verizon and they explained I went over my minutes and did not have free Verizon to Verizon on my plan. Albert the rep. in Texas offer to reduce the amount if I changed plans at an additional 10.00 a month cost. We agreed on the a reduction in the amount of 153.85 leaving an amount of 117.88. He spoke to a supervisor and they approved that amount and I upgraded my service and upgraded my phones. I attempted to make the online payment and it reflected the amount of 146.23. I called customer service and they stated that amount had not been approved. It was only for 125.00 and not the 153.85 as Albert had told me. I complained and they spoke to a supervisor who said the amount was not approved and I would have to pay it. My argument is, their rep. Albert told me the amount was approved. I upgraded my service and my phones as we agreed, then they backed out of the deal. Since their rep. made the deal they should honor it out of fairness to the consumer. I have had nothing but good luck with Verizon for over 5 years. I have been a loyal customer and sent many friends and family to Verizon because of the service and excellent customer service. I am really upset over this deal. The amount is very small, and hardly worth a tantrum, but this is strictly a principle issue with me. I paid their amount, but I am far from done complaint about this. People have to stand up for something or we stand for nothing. And I am tired of being taken advantage of regardless of the dollar amount.
I purchased a Mint Chocolate for my daughter from Verizon Wireless. The first phone was completely unusable...
Just like anyone else, I can't stand calling a company and getting a recording, so I've started e-mailing them instead. This has worked pretty well so far, with the exception of Verizon. Lord knows they're trying, though. I sent one question and got three e-mails back, seemingly resolving the issue by not actually resolving the issue. My question was: "I signed up for paperless billing last year and I keep getting paper bills in the mail. Please stop sending them". The response, copied below, made me laugh.
Subject: Re:Verizon.com Consumer email response
Date: Wed, Jan 17, 2007 at 9:50 AM
Please Do Not Respond - This is an Automated Response
Thank you for contacting the Verizon ePay.
Verizon ePay will make every effort to respond to you within 2 business days.
You can make a payment 24 hours a day 7 days a week at Verizon.com or by calling the Pay By Phone System on [protected]. You will need your current Phone Bill for authentication at this 800 #.
Your tracking number is: xxxxx
When sending us a reply, please ensure that the "Subject" of your email is unchanged and includes this tracking number.
Please Be Aware:
While submitting an email from the Contact Us form is protected, subsequent emails transmitted from commercial email services may not be protected. Do not send credit card, password or other sensitive information in a standard email message.
Date: Wed, Jan 17, 2007 at 2:22 PM
Thank you for contacting Verizon ePay. We are in receipt of your email dated 01/17/2007 regarding paperless bills. We will be happy to assist you. While we would like to assist you, our Billing Department is best qualified to resolve your request. We have forwarded your concern and it is our goal to respond to your message within one business day. You may also contact this office directly at [protected] between the hours of 8:30 AM and 5:30 PM, Monday through Friday. A representative will be happy to assist you.
We appreciate you using the Verizon Contact Us Page to address your issue through email. Always remember, the Verizon Contact Us Page is available 24/7 for you to contact us through email on any questions, issues or concerns you might have with your account. You can also make a payment 24 hours a day 7 days a week at Verizon.com or by calling our Pay by Phone System at [protected]. Verizon payment options include:
Pay by Phone (Vendor Charge of $3.50)
Direct Bank Account Debit
Verizon Plus Store
Authorized Agent (May Charge Up to $1.00)
Thank you for using Verizon. We appreciate your business.
Verizon RM ePay
Please Be Aware:
Always use the Contact Us Form at the Verizon.com site to ensure the information you are sending is secured and protected. Emails transmitted from commercial email services may not be protected. Do not send credit card, password or other sensitive information using such services.
Date: Wed, Jan 17, 2007 at 5:11 PM
Thank you for contacting the Verizon eCenter. I have received your email dated Jan 17, 2007 regarding paper billing. My name is XXXX, and I will be happy to assist you. We understand your concern with your paper billing. I have issued a trouble ticket (number xxxxx), and a Verizon representative will contact you regarding this issue. Unfortunately, I don't have a time frame of when you will be contacted.
I hope I have resolved your reason for contacting us. If you have additional questions, or if we may be of assistance to you in the future, please let us know. We look forward to serving you.
Thank you for using Verizon. We appreciate your business.
I have a family plan with 3 lines. I only need only line so I contacted Verizon to ask about early termination fees for two of the lines.
One contract term expires in March and the other in April. I contacted them because I understood new consumer law states they had to pro rate the fee based on the expiration date of the contract. I am willing to pay a pro-rate termination fee that's fair but not $175 per line. This is the same for a contract expiring in 2 months as it is for a contract expiring in a year. This makes no sense.
I was told this only applied to new contracts dated November 2006 or after. This discriminates against one class of customer and is THE MOST STUPID UNFAIR POLICY I've heard about.
Verizon may think they're winning but I am cancelling my home phone line and in the process of moving to Cable for internet service. I will also move my business cellular service to another carrier. All told they get a lot of my money every month but I will never execute another contract with them.
I urge everyone under similar circumstances to log a complaint with the FCC and boycott Verizon.
I got my bill for December 2006 and found it to be $10 more than it should be. After some internet sleuthing I have found out that my account was changed, that features that were included for free were erased and added as premium features that I have to pay extra for now.
I previously had access to the wireless web and had 600 included text messages, now I have to pay for my text messaging and the internet is a thing of the past. After unleashing my fury at my local verizon store and calling a friend in the company, my tirade produced a name. A Sales associate by the name of Alex A. from Fargo, ND that works at a Grand Forks ND Verizon store (store number M3589-01). Altered my account without my authorization.
After speaking with his manager Barry, I was apologized to and told that nothing can be done as my plan is no longer available and they cannot put that feature back onto my account without charging me now. Do I smell a rat? I think so. I was also informed that this shady character Alex actually profited with a kickback on his paycheck for his slimy efforts.
He also assured me that Alex did this by mistake. Yeah right. Am I the only one that this happened to? I think not. Who can say if this will happen again? Who is going to stop it? I have spent 12 hours of my normal working day into resolving this issue and all I have is a automated customer service number that I can reach. I want justice!!!
I had gotten a plan with Alltel that included 2 phones. I knew I wasn't going to use both so I let my friend use one. I had my phone suspended that same month and let her know that she would have to make the payments. So, back in November I got a notice that the account was delinquent and about to go to a credit collector. So I set up payments with the Financial department to have the $603 bill paid off by Jan 17, 2007. I was told that the account could only be paid in cash. I put a security code on the account, took her name off and made her unauthorized to do any thing with the account.December comes around and I find out that someone has made a payment on the account and they don't know who it was or what they paid with. Beginning of January I get a bill saying that I owe them $952. I call them and no one is able to tell me any thing or who authorized for the phone to be turned back on. Customer service said that when the account is suspended and the amount is paid in full the system automatically turns it back on. They even let the girl put a new phone on the account. I would have had better luck letting it go to a credit collector and setting up payment arrangements. Alltel says any one can pay your bill. So if someone feels like adding countless numbers of bad check fees onto your account they can.
Has anybody checked to see how much money Verizon makes on late fees. They have charged me so many late fees because of a bogus and humongous bill they sent to me that I disputed. While disputing, they continued to charge me a late fee based on the $1128 phone bill. I had an international calling plan called North America's choice. They charged me roaming for the first week in Mexico and then wouldn't reverse it until we threatened them. I had requested paper bills again and again detailing my calls and they never came. Only bills stating how much I owed. I still haven't received anything. They are horrible. Everyone told me to avoid Verizon because of their billing scams, but I just had to learn the hard way. Stay away from Verizon. I have filed a complaint with the FCC to have them investigated for fraud. If Quest can rob the people and UPS can too, why not Verizon. Is it impossible for them to ever hire corrupt people?