Washington, District of Columbia
United States - 20005
Verizon Wireless Account Number: [protected]
Amount in Dispute: $414.10
To Whom It May Concern:
For over 3 years, since the death of my wife and the mother of my two young children (Austin 9 and Hayley 6) Verizon Wireless has harassed me and ruined my credit. They are demanding payment of $414.10; saying that they have a signed contract, by me. I know for a fact that I never signed a contract with Verizon on the date in question ' ever!
I have made over 20 attempts in writing, via fax and by telephone, for over 3 years, to obtain a copy of the contract stating I owe them $414.10. This matter would have been resolve if they would simply provide me a copy of the signed contract. I have contacted the Credit Bureau who all referred me back to Verizon.
The reason they will not provide me a copy is, in fact, on July 20, 1998 (The date that Verizon says I signed a contract with them) I was living in California and my wife was living in Tennessee (The contract was signed in Tennessee). On this date, I was living in CA waiting for my company to relocate me to TN. Please note that my original agreement was with GTE in California which was apparently acquired by Verizon.
After my wife's death, I paid off all of my creditors, sold my house in order to downsize so I could be close to my children during this difficult time. I even paid the Verizon account that was associated with my phone number [protected]. Interestingly, they said that there wasn't any signed contract with this account that was transferred over from GTE to Verizon in a business deal.
Interestingly, the account in question for $414.10, that Verizon says has my signature on it, is associated ONLY with telephone number [protected] which was my deceased wife's phone. This phone was also originally with GTE prior to moving to TN.
I am not and will not pay for this alleged contract without proof that it is my signature. Verizon has significantly complicated this issue by insisting I have a contract with them and failing to provide me a copy of the contract. This could have been taken care of 3 years ago.
This matter has gotten completely out of control. I can't get a loan for a new car, or buy a house because Verizon has ruined my credit.
Please assist me in removing these inaccurate 'derogatory' credit reports, resolving this contract issue so I can simply pay off this obligation, if appropriate, so our family can get on with our new life.
I am a subscriber to Verizon FIOS service for internet, LAN phone, cell phone and TV. Just recently, we had...
Our system which includes TV, DVR, Phone and Modem has not been functioning to an acceptable capacity for over a month. We have spent a lot of time on the phone trying to trouble shoot, have been disconnected from the person, line on numerous occasions. We still do not have a technician out and servicing us. THIS IS UNACCEPTABLE SERVICE.
WE ALSO FORMALLY REQUESTED A REBATE FOR THE PAST MONTH OF THIS UNACCEPTABLE SERVICE. I am again calling them this evening 1/10/08, so far I was disconnected once and on hold for the past 20 minutes listening to Christmas music.
This collection agency is robbing millions of people and harassing innocent citizens and is there someone in...
The Verizon Fios business is run by amateurs. I was scheduled for an installation today between 8 AM and 12 PM. I waited all day and never received a phone call. I checked the status of my installation on the web and it always said pending but scheduled for today. At 2:00 PM I tried calling and was put on hold and disconnected twice. On the third try and after a long hold time I got a living person who put me through to dispatch who told me the installer was hung up on another job but that the guy would call me when he was headed my way. 6:30 PM and no phone call. I called their robotic help line which told me that since I have indicated that today no longer works for me I must reschedule. I never indicated anything of the sort. Like most people I work for a living and cannot make my schedule revolve around these clowns. Comcast bad as they are NEVER treated me this way. At this point I say to all Cable customers, Verizon with their FIOS service definately ain't an upgrade. Keep your cable.
My issue is with Verizon Broadband Internet and FiOS. I have been a Verizon DSL customer since 2004. My...
I have been with Verizon since 1999. When It started out, it was fine. Two, three years later it wasn't fine, but was usable.
However, in the last six months, their service and customer service (I use the term very loosely) has deteriorated to such a point that I sometimes long for dial-up. It was explained to me that I needed a new modem. One was sent in October; it lasted three months. Tonight, while trying to re-set the modem, passwords, etc., it died.
Latency is just part of the problem. I have watched e-mail messages on their server through Mail Washer completely disappear. One such was an invitation to participate in a focus group that could have paid as much as $300. I was NOT pleased!
When I call "tech support," I am almost always routed to India, where someone reads from a script and cannot answer nine tenths of the questions I ask... or even fully understand them. One patronizing little @#$! I spoke to tonight asked how old I was and said "you do very well for someone in your age group." I thanked him and said perhaps that's because I received CompTia A+ certification seven years ago and overall, have nearly fifteen years working with PC's. Older does NOT mean stupid. Now, here's the punchline:
I am writing this on a connection that technically, does not exist. I pulled the old DSL modem out of the drawer, did not change the password (I can't) and I'm getting the best speed I've gotten in months! I imagine someone from sysops will close it down. By then, I hope to be with cable... what I SHOULD have done in the first place.
In my entore life, Ihave never recieved such poor service. When you call they tranfer you and the your are dissconnected. For the last month I have had major problems with my service or features not being turned on.
I have never waited less than 1 hour on hold in order to speak to a live person. Amazing!!! and when you finally get through you are tranferred or disonnected. Once I recieve my free Sharp TV, I am going back to my cable company. Optonline has the very best customer service im sorry I left. They even agree to pay the termination fee with Verizon to get me back. Optonline Cablevision is by far the best for service.
With optonline I have never waited on hold for more than 5 miniutes.
Sorry about my spelling but I am very aggrivated!!! Don't get me wrong Version Fios is awsome way better than cable....when it works. Serive sucks!!!1
I switched my phone and Internet services from Verizon to Comcast because Comcast offered three services (including cable) at one low price. I have been trying to disconnect my DSL service from Verizon for over a week now. Everytime I called last week, I got a message saying that 'all agents are currently busy, please hang up and call back later'. I finally got thru todayat 10: 29 AM. After going thru their menu and telling them that I wanted to cancel my services, they told me that the next available agent will speak to me and put me on hold with some music playing. It is now 12:23 AM (almost 2 hours later) and I am still on hold listening to that monotonous music.
I ordered a wireless card for my laptop from Verizon. It came and would not work on my laptop. I returned it...
I changed my number with Alltel because I moved from VA to NC. They told me I had to open a new account and that the old account was paid in full. Little did I know, as I made my payment on time every month for my new account, that I had been billed $179 on my old account. The bills were going to my old address. I did not receive one phone call from alltel during this time. Five months later, a collection from Alltel shows up on my credit report. I call Alltel and get them to change my old account balance back to zero, but that does not help the fact that my credit score dropped 100 points becuase of their mistake! Now they are telling me there is nothing they can do for me. They won't give me a credit on my bill or waive the early termination fee. Alltel screwed my credit up but they won't do anything for me! Their mistake is going to end up costing me thousands of dollars when I buy a house but they can't even waive my $300 early termination fee! Customer service doesn't care and is not willing to help. Me and my whole immediate family will be switching from Alltel when contracts run out.
I receive an e-bill each month from verizon for my residential telephone service. my bank notifies me that...
It is 10:15 am Thursday, November 15th 2007. I should be at work right now, but instead I am at home on the...
I had DSL service for my office. I closed the office and cancelled phone and DSL. Next month I get a bill for DSL, I call waited about 10 minutes fighting with the voice activated machine and was informed that I had to cancel DSL through another department. I asked to speak with his supervisor, he refused, I asked repeatedly and said he was writing all the nasty things I was calling him on "my file" he then hung up on me. I recently had to order phone service for my home. I placed an order online where I was asked for my social security number, which reluctantly I provided. I got an email saying I had to call in to confirm my ID. I called waited about 10 minutes and I was asked for my social security number and date of birth and then asked to fax a copy of my drivers' license from both sides. Which I reluctantly did. I was given a phone number to call which. I called and waited 10 minutes before a rude live person answered. She asked for my private information and then informed the order had been lost, but that she could take my order now. She asked for my name. I gave her my name. She then typed something in and then asked for my name again. I hung up. That is the problem with monopolies.
Verizon - Residential
I had someone stay at my house for a two month period because he was having his own problems. He asked me if he could put in a new phone line so he could work (he is a telemarketer) and I said I don't care, but I don't want it in my name.
This Saturday, I got a bill in my name for his phone line, it hadn't been paid since it was installed. I don't know how it was put in my name since he doesn't have any of my information.
I called Verizon's fraud department, and after wasting an hour on the phone, I was informed that it isn't a case of fraud because they can't see why someone would do that. Myself, I have a good standing account with Verizon for 4 years, and someone puts a new line on my account without any type of authorization, and they blame me.
She refused to help any further, and referred me to Verizon's billing department, that referred me back to Fraud.
She told me that anyone can add another line to anyone's account, and there isn't any authorization. Furthermore, if anyone puts an account under my name, I am responsible.
I'm going to continue to get this account deleted, but I'm going to get my lawyer involved soon.
On August 29, 2007, I ordered Fios over the phone. I wanted internet and television service. I was never...
I received a collection notice from Afni Inc. acquired from Verizon Florida Inc. They stated I owed $466.65 for disconnected phone [protected]. I have never had service with Verizon. I have lived at this location since 1974 and had AT&T and Bellsouth for My telephone service the entire time and the service is in my husbands name. This is a fraud and not my debt.
Hello There. This is David Messenger of Truth.
The truth is that Verizon Yellow Pages and IdearcMedia etc. are 2 companies that have conducted business with me in an unprofessional manner.
I am advertising in their verizon yellow pages in Miami, Florida, and I have many issues with them ranging from artwork mistakes, no artwork proof given before they print book, internet campaign I had with them was not done right. They just don't seems to care about their customers at all. They just seem to care about money.
After they get your money, they forget about you. My rep given to me by they company "Christeannette Urban" #100245 is a rep who really working at IdearcMedia Verizon Yellow Pages for a pay check Only. When it come to taken care of customers, she really does not care just like the company she works for. Her supervisor Roslyn Parker is really there for a pay check. She does not care about fixing problems at all .
I have been doing business with verizon yellow pages for 2 ½ years with no problems. Now that I have a problem I have tried to fix it, and I called every phone number that I can find for their company. I spoke to many different people on their company from New York to Texas, Saint Petersburg, Hollywood Florida, to Jacksonville Florida and the list goes on and on. I just get transfered from one place to another no one knows how to help me or give me info to resolve my problems. I just keep getting transferred or giving a phone number to call etc.
Finally, I get to IdearcMedia Headquarters in Texas after a month and many hours of trying to figure out who can help me . Finally, I got somewhere somewhat but not one hundred percent till I sent a letter to their main headquarters in Texas, then I got a call from Mary Lee Atom who seemed to be the only one in their company who can help me. she said she will help me but after another month of talking, we still got nowhere. They don't seem to be considerate of the situation.
I have gone though which has cost me to date. $200,000 in lost revenue due to their lack of caring poor decisions ,poor responsive time to resolve issues, poor system in place to resolve issues, and the list goes on and on. This page was made to warn people in doing business with this bad company. IdearcMedia and Verizon yellow pages. you can add your complaints to this page so the truth can be told and heard.
when my mother passed away in 1999 I took over the house phone number I did not have at&t at that time and still don't to this day and when I would get my monthly statement it would have an at&t surcharge on it so I contactaed at&t and spoke with a supervisor there and it showed that I had no account with them and I told at&t I was being charged a surchage I was told to take it up with verizon so when I called verizon they said that at&t was charging them so verizon will charge me that is when I switched phone companies ad been harrassed ever since by collections and I have told verizon as well as the other collection companies when verizon will refund all at&t surcharges that has been charged to me then and only then will settle up any difference and this has been going on since 1999
I signed up for Verizon FIOS last April. I did so over the phone with an actual Verizon rep. Because I am already paying them for cell service I decided not to get a home phone and instead asked for just internet and cable tv. The rep said that he could bundle this for 69.99 plus the cost of cable boxes and taxes with a grand total of 80.08 a month with a one year contract. My first bill came 1.5 months later and was for around 180 dollars. Even with the prorated half month this still seemed high so I called the support line. After navigating the horribly designed automated phone service was put in touch with a billing rep who politely apologized and credited me with the package discount. The next month by bill was 105. I called again and after about a half hour was politely given the discount again. This time I had the rep confirm that the error was fixed in their billing system. Next month the bill was 105. Now I started getting upset. I was being charged the unbundled rate for cable and internet on my paper statement every month. This time I called in and demanded to speak with a supervisor. Whoever it was assured me that this time it was fixed and my next bill would be corrected...
Next month 105 again. This continued until September with no resolution until I finally got the truth... or so I thought. This time the billing rep told me that the problem was that I had been sold a package that they do not support. Apparently the double-play is supposed to be phone and either internet or cable. Because they had sold this they were going to honor this until the contract was done at the contracted price but they would have to set it up to automatically credit me after billing me each month. Finally this made sense and I fully anticipated the next bill. Guess what... 105. This time the rep told me that there was no way for them to credit me automatically every month and that I would have to call in to get my 25 dollar discount every month until the contract was over. (this is a fortune 500 company right?) Ok sure whatever, 1 phone call, 30 minutes of my time a month to save me 25 bucks. I can do that. No less than 3 hours later a co-worker of mine who also has FIOS TV and internet (no phone) was on the line with FIOS support on a billing issue. While on the phone a rep noticed that he was paying full price for cable and internet and that he was not taking advantage of the double-play package... What? I told him to ask the rep if she understood that he did not have the home phone service. She did and was willing to give him a 20 dollar discount on his normal monthly bill. I am now waiting for him to get his next paper statement to confirm that they did indeed give this to him and I will be calling back in to complain.
Don't get me wrong I love this service. The TV and internet are the best in the business. Ok the could roll out HD channels quicker, but otherwise I am happy. I am just really surprised that a company like this can be this disorganized on a product that everyone knows is costing them a fortune to roll out. If things don't change I will be looking elsewhere come next April.