bogus charges?
was told by Verizon that i had a 118.00 bill for long distance (i don't have long distance but i get charged for certain areas about 10 miles from me) . they said since i pay my bill late my long distance gets sent to a different company. so if i pay my bill whether its on time or late i still paid the whole bill! where is the money i sent Verizon, isn't it their responsibility to forward it to them or give it back to me?
The complaint has been investigated and resolved to the customer’s satisfaction.
erroneous charge
I've been fighting with Verizon for years with no luck. The New Jersey Board of Public Utilities is about useless, and since I have ended service, the response from them and the BBB is that I am no longer a customer. Aren't they observant?
As with many other customers with perpetual problems, I am in a rural area. Verizon does not service the area properly and lies. Most of the techs have been descent, and have clued me in on how awful the company is, but I have grown to distrust them too.
The phone would go bad when it rained, they would send someone out for a temporary fix, and then it would happen all over again. I started asking for credits, but on the last bill they charged me 91 dollars for service. I refused service, but they claimed they performed it and that the problem is in the house. The 91 dollars is a diagnosis.
Everyone knows the problems are on the lines, but they persist on lying like sociopaths. They charged me before for work not performed and credited it, but this time I got an argument. The same day of the charge, I called the police because the tech was argumentative and did not leave the property. He was told to leave by the police, and I cancelled my service shortly afterwards.
These 91 dollars are not for service, they are for spite. A nationwide class action law suit needs to be started against this evil company. I am more than interested.
Here is my last complaint to the BPU:
"1. The phone service has been inadequate and criminal. Customers are expected to pay in full each month, no matter the quality of that service, unless you complain to the BBB and specifically request reimbursement. The “customer service” of Verizon has been designed to filter problems, rather than address them.
2. The company is prepared to leave certain customers “without” in order to create a facade of adequacy. They are not willing to invest in quality for all customers in a problem area.
3. The problems are related to moisture. The nature of repair in the area is designed to hide the problem, and substantial fixes would require regular maintenance or line replacement within a certain area.
4. It is possible to give specific dates for poor or non-existent service, and examples can be provided, but considering the above mentioned strategies for “maintenance”, it is adequate to say that any period of moisture is a service problem for any number of residences in the area.
a) June 1 and counting, 2009
b) May 5, 8, 9, 2009
c) March 29, 2009
d) October 24, 2007
e) June 12 and 25, 2007
f) November 28-30, 2006
g) October 8, 2006
h) September 1, 27, 28, 2006
i) June 25, 2006
j) May 27 and 28, 2006
This is just a small example of effected service. It is difficult to find the time to keep up with Verizon’s chicanery. It can be stated with accuracy that precipitation inevitably effects service.
5. An attitude of acceptable subpar service in rural areas is rendered by representatives of the company. The rural excuse is utterly demeaning. Having lived in other rural and wet regions of the United States, a stark contrast can be made to this pathetically provincial excuse. Thirty minutes from Wilmington, 1.25 hours, from Philadelphia, two hours from NYC and 2.5 hours from D.C. accentuates the importance of the area and does not negate or delineate in any way shape or form its rural character. It is ridiculous that such an area receives sub-par service.
6. The problem is related to the age of the lines and the corporation’s unwillingness to maintain the important necessities of infrastructure. Their actions are an assault on the public trust.
7. Verizon’s business practices are the result of economic bigotry. It is well know that Verizon is slow and unresponsive to areas of lower income in the inner city and countryside and is surreptitiously unwilling to provide its obligations of service, although the fees are the same whether you live in a wealthy or poor area.
8. Company policy is maintained to prevent complaints rather than address them.
A 1-800 number is provided in order to filter complaints away from the BPU and only temporary fixes are made.
9. There is evidence of collusion between government entities and Verizon.
a) Complaints to the FCC and the BPU are not taken seriously and are rerouted to an undecipherable maze of government bureaucracies.
b) Legal complaints require a $25.00 fee that will be lost in legal oblivion.
c) Verizon has been given rights in New Jersey and metropolitan Philadelphia without providing adequate service for existing operations.
d) Local political units are often unresponsive and supportive of Verizon.
e) The FCC refers complaints to the BPU, yet renders it powerless.
10. Alternate services are available but impractical.
a) Cellular service, air phones, and satellites provide adequate service in the area. However, these services are cheaper to maintain than traditional service yet are more expensive and unaffordable for consumers.
b) FIOS is a wish and concrete attainability is a mirage. Its installation has created its own issues evidenced by an entire page dedicated to problems at the consumer affairs web site.
11. Verizon’s hierarchy requires an unnecessary and costly chain of command that requires a home inspection first, leading to the inevitable repair of faulty outside lines causing:
a) Pressure on representatives to make faulty home diagnostics in the name of “sales”.
b) Wasted time and resources that can be contributed to real fixes.
c) An April 4th, 2009 bill showing charges for service of 100 dollars for services refused inside the home exemplifying gross incompetence, unbridled corporate avarice and arrogance.
12. It is the 21’st century. Water proofing is not magical but an every day reality, however, not a part of Verizon’s maintenance.
13. Enrollment in the combined billing options for land and cell use led to convoluted and incorrectly executed billing agreements exemplifying gross incompetence.
14. Verizon has no respect for private property. I have had representatives come in the house for five years. This stopped when false charges appeared on a bill. Some representatives understand the issue and do not insist on entrance but others do. It has been consistently fixed in the past on the outdoor lines, but now the game is to insist on entrance. This is a gross violation of property rights.
15. This is a safety issue. I have missed phone calls from the police, doctors and
hospitals. This is an issue where apology and reimbursement cannot be commensurate with the frustration Verizon has caused.
16. Because of no phone service since June 2, 2009, and growing corporate intransigence, I have cancelled all phone service. Closing was met with the usual arguments that Verizon customer service presents its customers, and it took me two phone calls to complete, costing me more time with this savagely unfair and morally bankrupt corporation.
In conclusion, there is no excuse for the service Verizon gives and there is no acceptable apology. The only adequate outcome would be admission of guilt and a more than temporary fix. I seek financial restitution for those effected by Verizon’s incompetence, waived court costs and to inform government entities of another situation where they have failed to protect the citizenry from corporate malfeasance resulting in the detriment of our infrastructure."
Starting out with personal invective indicates you are a bully like the company I complained about. It is also obvious that you did not read the complaint. It was directed toward landlines, not wireless. Your solution is patronizing, simplistic, and is devoid of any understanding of a situation that effects customers who pay in full each month for consistently interrupted services.
Who are you to tell me where to live? Are you a self-important corporate minion who thinks he has a right to direct people’s lives? Do you live in denial about corporate cronyism and how it is adversely effecting our infrastructure? I bet you stick up for the banking system too.
Have you read recently that the FCC is pouring money into rural communications? Do you think they would be doing that if there weren’t problems?
Do you have an education beyond high school? It seems like you are not part of a group called consumers against idiots, but an idiot.
I cancelled our phone and internet service with Verizon effective July 10, 2010 as my husband (who is an active duty service member in the Army) was given orders that required us to move to Virginia. Verizon prorated our service and sent us a refund in the amount of $9.74 for the pre-paid partial month service.
I did not receive a statement from Verizon for the month of August.
On our bill dated 9/20/2010, showed a balance due of $29.99 for services dated 07/13/2010 08/12/2010. On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed. She said she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation.
On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero. I spoke to Christina (Employee #50037) and she stated that I could now only speak to Verizon Financial Services at [protected] or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would.
At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! DO NOT CONDUCT BUSINESS WITH VERIZON!
I'm thinking you rode on the shorter than average bus right? You do realize that when you live in a rural area, no cell service provider is going to shell out lots of money to improve the service? Rural indicates not saturated with residents...which means not many customers...which means not worth the investment to make the service perfect for you and a handful of others because there aren't enough people there to recoup the costs. It's common sense...want better service? Use a landline or move to an area worth building up with the latest technology.
account charged off as "bad debt"
I first opened my Verizon account in August of 2006 in New Hampshire. I was required to put a $500 deposit down because I was 18 and had no credit history. A month later I moved back to South Carolina and had my phone number changed so I would have a local number. I paid my first month's bill a week after I changed my number. I added another line in January 2007 with no problem. March 2007 I went to add a new line and was told I would have to put a $1000 deposit down. When I asked why, they informed me I had an outstanding balance of $997. My first thought was that someone MUST have stolen my identity and that there was no way this was in fact my account. WRONG. When I set up my account in New Hampshire they only gave me 250 minutes. I was supposed to have had 1400, so every minute I used over the 250 was an overage. They didn't put text messaging on my plan at all and every text charged me as well. After fighting this and disputing it with Verizon for over a year it was finally removed from my credit report, or so I thought. I was told back when I first opened my account that I would get my deposit back after I paid my bill on time for 6 months. Well, 6 months came and went 4 times by the time I finally got that deposit back. I called in December 2008 and was told I had already received a check for the refund in December 2007. After fighting with her for 20 minutes I was told they would look into it and if they find that I in fact did not receive the first check, they would reissue it. I got a $515 check in the mail 3 weeks later. Now, if I "owed" them $997 WHY THE HELL would they send me a refund check of $515? And WHY would they allow me to still continue my service with them? Verizon appeared back on my credit report as a "charged off, bad debt" in April of this year.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am fighting a similar battle with them right now. I am no longer a customer and plan to never recommend their service to anyone.
paid bill
I had an account with Verizon which was closed, supposedly by another cable company I signed up with. Finding out that it wasn't closed, a few months after the fact, Verizon were still billing me which I tried to dispute. After fighting it out with new cable company for neglect on their part for not contacting Verizon (which they said they would do), I agreed to pay up Verizon but by this time it went to collection. I agreed on a settlement amount and made a substantial payment Few months later Afni (different from first collection agency) sent me a letter stating that I owed $567 and that payments made to first CA did not count. I called first CA and they said acct. sent back to Verizon and they sent it out to Afni. (Hang with me). Third CA called after this and agreed that I only owed remaining money from original CA and acct closed. Months after I believed everything was settled I get letter again from Afni.
I also believe this was reported on my credit report. In the process of running one now.
Mad as heck!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service/billing
This is a complaint against Verizon FIOS for the improper handling of our account which has adversely affected our credit rating. We recently received a notice from a collection agency for a debt that we had tried to pay but that Verizon had insisted was already paid. On 12/27/2009 we cancelled our Verizon FIOS services. The service was poor, customer service even worse, bills were always incorrect and the cost was much higher than advertised. We received the final bill for those services and paid this bill in full and telephoned Verizon to ask about the early termination fee of $199 that was not included on this bill. We were told this charge would be billed separately. The next, and only other bill we received from Verizon, was dated 3/7/2009. Page 1 of this bill stated FINAL BILL This final bill may have already been referred to an outside collection agency. Pay your bill online at Verizon.com/payfinalbill. Upon receiving this bill, with threat of a collection agency, we immediately went to the website as indicated to pay. The webpage continuously returned the error message that they were unable to process request at this time. We tried to access our Verizon online account to pay but no longer had access that account online either. We tried to pay the bill over the phone but the phone system was unable to process the request because the account number was not recognized. Over the next week we sent several e-mails and spent at least 8 hours either on the phone or on hold trying to determine the correct account number in order to pay this bill. On 3/17/2009 we reached Pam at a customer service center in Florida who was able to connect us to Crystal in Financial Services. Crystal informed us that she had located the bill but that the account number and payment address were different than the one printed on the bill we had received which is why we could not use the online or phone payment methods. We would have to mail in the payment. She assured us that she would send out another bill with the correct account number and payment address. In addition, she would adjust the due date to provide time to receive the new bill statement and make payment. When we had not received a new bill by 3/24/2009 we telephoned Verizon Customer Service again. On 3/24/2009 we spoke to Mr. Smith in FIOS Billing at [protected]. He insisted that the reason we had not received a statement was because this bill had been paid in full. We explained to him that we had not paid this bill. He again insisted that it was already paid and we should just “consider this our lucky day”! Clearly the support staff in all areas of Verizon that we dealt with lacked the knowledge or training to properly assist customers. We have made payment to the Collection Company of America for this debt. However, we are dismayed at the way Verizon has handled their customers. We spent countless hours trying to resolve this bill with Verizon in good faith. Verizon failed to properly train their staff to understand the computerized accounting system and online services and thus were unable to properly assist us. We were provided with incorrect information and as a result Verizon sent this debt to a collection agency which has adversely affected our credit score. Verizon had made it near impossible to even provide payment when warranted. We received only one bill dated 3/7/2009 which we received at some point after 3/7/2009 and this debt record had apparently been forwarded to a collection agency by 3/24/2009 which was hardly enough time to make payment especially when 2 out of 3 payment options did not function properly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, what [censor]. I thought i had it bad, apparently i entered my bank routing number wrong for online pay (first time i ever have messed that up). So i made a partial payment on the due date, followed by the remainder the day after it was due and received confirmation numbers, was told that it went through etc.
Fastforward 1 month later, it now says 1 transaction failed, but the larger payment went through...strange i think. So i call in to ask about this and am told "oh well, um it can take up to a week to show up on verizon.com 'cuz that's not like up to date, but no neither payment went through". So of course i say "well...i understand that, but as the consumer i would have no way of knowing that until it WAS updated, i can't be faulted for not knowing" (they never sent ONE email or called ONCE in that month, not even a message in my inbox on the Verizon website). Flash forward 30 minutes of customer service hell and:
A shut-off notice was already sent, for 12 months i can only go to a Verizon store and pay cash over the counter (or go purchase a money order...), my "adjusted" bill is now $229 something, and if i don't scrape that amount together in 6 days they're going to terminate internet/cable. I'm wired for FIOS so i don't even know if i could GET internet if i canceled it aaaaand long story short:
I made an honest mistake which they did not catch (authentication on something like this? hello?), then they basically went out of their way in order to piss off a customer, dent his credit rating, and to see that in addition to not getting paid, they could fail to contact said customer in ANY way to secure payment. Had they ^&*&%$R&% emailed me i could have provided the correct number, but allowed a MONTH to go by so that i could spend an hour of my life asking about this, and then have it intimated to me that i'm a degenerate.
Woman actually said "WELLLLLLL since that money WASN'T actually taken out of your account, you SHOULD really still have it in there..." in an uber snotty i-make-9-bucks-an-hour-but-nyah-nyah-you-don't-pay-your-bills-so-i-get-to-feel-like-i-have-a-modicum-of-power type of tone. I replied "Wellllll yeah technically, if i had a credit/debit system constantly running in my brain recording all my transactions for the last month, but really i just pay my bills and say 'cool i have $300 left over to play with and spend it" *click*
I recieved a final bill from Verizon with a negative amount meaning they owed me money. I later recieved a check in the mail for the funds they owed. So far so good. 2 months pass and I am in the process of buying a home and I have a charge off on my credit report from Verizon, saying I owe them money! I need this removed ASAP as I am getting dinged on the rates I qualify for to the tune of $2000-$3000 more in finance charges b/c of the Verizon charge off!
Verizon has horrible processes and I have heard of other horror stories about them.
awful experience
I purchased an LG Voyager March 13, 2009. On April 16, 2009, while talking on the phone, I noticed a large black 'blob' on the exterior screen. I walked into the cerritos VZ store and told the rep I wanted to exchange for a new phone. He took one look at the phone and said the damage was due to extreme pressure being on the touch screen and denied that this could be a manufacturer's defect. Seeing there was no actual damage to the exterior screen of the phone, and the fact that I was talking on the phone when this happened, I asked to speak to a supervisor. The supervisor proceeded to inform me that I have insurance and would be offered a 'refurbished' phone for fifty dollars, which is the deductible amount. I proceeded to explain to him that approx. 35 days ago I purchased this phone NEW and am not going to pay another fifty dollars for a used phone. I wanted a refund. He stated a refund was not possible because the phone was damaged. I left the store with his business card in hand, and called what I thought was the corporate office. The CS rep on the phone asked me if I kept my phone in my pocket. I told her I keep my phone in my purse, and she proceeded to tell me it was not a safe place to keep it because the screen can be easily damaged! Needless to say I got nowhere with her and asked to speak to her supervisor. Same scenario. He couldn't do anything for me. I finally said I want to cancel my contract, and he said that would cost me $170 because I was in a new two year contract. Either way I end up paying. This is not a case of user abuse or improper handling. The LCD screen spontaneously started to 'bleed' rendering the phone useless and Verizon states that because there are no other reports of this happening, I am automatically at fault. I have found many other blogs about this same thing happening and am quite sure verizon is aware of what is happening.
The complaint has been investigated and resolved to the customer’s satisfaction.
We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they advertise, if you don't like their service, you can 'switch BACK to your old service provider and owe nothing.'
DON'T BELIEVE THIS LIE!
We had nothing but trouble with Verizon during the trial period, to such extent that we elected to port-back to our previous carrier well within the 30-day period, and called T-Mobile to request this. Unfortunately, the service tech. who took the request was new and/or improperly trained, and placed all FOUR of our phone lines on ONE request, which apparently is not the speediest way to transfer service. As a result, it took 5 days (+ a few hours more) to actually complete the transfer, at which point we were just a couple of HOURS past the 30th day of the 'trial' period. At that point, Verizon refused to accept return of any of the equipment, even though we had been IN the Verizon store the previous evening requesting return. We were told they would not accept the return because the phone numbers had not physically ported over yet, despite the fact that we had requested it days earlier.
In addition, Verizon now said we owed $175 per line in early termination fees, that of course they would *graciously waive* if we signed a NEW 2-year contract! We were forced to accept this extortion because we now could not afford to eat the cost of four lines of equipment plus early termination fees, but continued to have nothing but horrible experiences with Verizon's service. Each month when we had to call them to resolve issues with our account, we again delineated the entire ordeal and questioned the legality of the entire situation. We FINALLY reached a CSR who agreed, and both he and his supervisor confirmed that if T-Mobile called Verizon and verified the date & time of our port request, we would be released from the admittedly invalid contract and allowed to return to T-Mobile.
However, each time T-Mobile contacted Verizon on our behalf, they reached a CSR who refused to honor Verizon's promise. Even with names and operator numbers of the Verizon employees who had made the promise to us, T-Mobile tried repeatedly to enlist the cooperation of Verizon in verification of our port request, and each time was refused by Verizon, who of course wanted to keep our contract payments coming!
We finally realized that as long as we kept paying the bill, Verizon was going to continue to sit back and laugh at how they had managed to extort a 2-year contract from customers who requested to port-back to their previous company during a 30-day trial. What a great marketing scam! When we realized this, we quit paying Verizon and enlisted the assistance of T-Mobile in verifying our statements as we filed complaints with our state Attorney General's office, and the FCC. During this process, we learned an important fact: Verizon had CONFIRMED our port request within FOUR SECONDS of when we made the actual request, a full FOUR or FIVE DAYS prior to the expiration of the 30-day trial! This PROVES the demand for early termination fees 'or sign a new 2-year contract' was truly extortion, and highly illegal, as the receipt of a port request from a customer is considered in the industry to be a request for discontinuation of service from the current provider, which in this case was Verizon!
Despite all of this, Verizon's SPIN control expert, Ms. Lucy Arzola, sent a letter full of outright LIES to both the Attorney General's office and the FCC, and rather than investigate the veracity of her claims, the FCC closed its case based solely on her false statements. We are currently investigating the possibility of a class action, on behalf of ourselves and all others similarly situated, so if you have had a similar experience with a Verizon 30-day TEST DRIVE, please respond here with contact information so that our attorney may contact you and you may become a member of the class for the purpose of compensatory and special (punitive!) damages.
Last month I decided to go with a prepaid phone (total of $80/year rather than $240/year with Verizon Wireless). On April 3 I called to let them know I wanted to drop Verizon service. The rep said I would have to pay till April 13 (my regular cycle). I agreed with the idea that I would use my old system till 4/14. The next day I dialed my son's number to relay a rather important message and got a recording "this call cannot be completed, dial 611 for more information" I dialed 611 and was told that because I wanted to drop service, my service was instantly curtailed. I reminded the rep that I was paying the bill till April 13 and this was April FOURTH! It didn't matter. Whatever happened to "you get what you pay for?" I paid but did not get any service for 10 days.
Just an FYI, I had the same thing happen with a voyager. I owned the phone for 72 hours, and the screen did this.
First of all, the Lole character that commented is mis-informed. Verizon also lied to you in stating that you were hours over your 30 day test drive. It is by business day, not hour. I would continue your battle and fight them to the end. These people are horrible and ruthless. I have switched to AT&T, and I am amazed at how easy it is to deal with customer service. I used to have to get angry and practically tell Verizon how to do their jobs, and with AT&T, it is an entirely different experience. I called about my bill being 150.00 different then what it was supposed to be, and without hassle or argument, she stated, "I do see where the billing issues are, and will take care of that right away." Not only did she credit the $150.00, but she also did one better and did a $25.00 service apology credit for the inconvenience. This is going above and beyond the call of duty. I will never have Verizon again, and do not recommend it to anyone that is looking for new service.
I agree with what you are doing and a class action suit may be a great alternative to simply bearing the weight of this verifiable injustice. Everyone that commented on this is speaking of how you can not possibly beat Verizon because of thier army of lawyers, but I can bet that not a single one of theses idiots have had legal training or are attorneys themselves, such as I. Also the first comment left makes no sense as he clearly did not read your entire entry before making reference to you as being a freeloader and just wanting to use the verizon service for free for the last few days. You clearly state that it was several days before your 30 day period was up that you contacted verizon to change your service back. Some times people need to take some time to look at a situation before being such a [censored] to some one who is just looking for a little help or relief.
Signed
Rex Dooley III, Esq.
Yeah go ahead and file a suit. By the time you get done paying your attorney's...you will wind up in the hole. hahahahahahahahahahahahahahahahahahahahahahahahahaha!
i work for verizon corperate services. i oversee over 500 verizon wireless stores across the us. i'm not saying you did this or not because i haven't seen the phone but here are some reasons a phone could crack. leaving it in a purse or pocket can cause pressure on the screen as well as dropping it. again i'm not saying you did this i'm just stating some helpful facts. now i know the phone was on recall for overheating inside the phone that can cause the screen to crack. you wouldn't notice the overheating because it gets hot on the inside and doesn't effect the outside. they have been giving customers brand new phones of the same model becuase the problem was fixed. so i would contact LG if your local store cannot help. the number for LG is [protected] thanks!
Verizon is a company that thrives upon shady business -- almost criminally so; however, their business operates within the limitations of law by their carefully worded contracts. It is through these contracts that they are given power to.. well.. play us poor consumers like a fiddle.
The mere thought that we need to pay $120 a year for unlimited texts is ludicrous, even more so that it is a good deal! (Just as an example) But, we empower that by buying into consumer-slavery.
Fact is, in this case, the consumer was drawn into a scam. @ Lole, I suggest improving your reading skills prior to replying to a complaint. Assuming everything Bak stated is true, he/she DID attempt to terminate their plan with Verizon within the limitations of the trial period; Verizon intentionally stalled the process / lied in attempt to extort an extended service plan out of them. Extortion, backed by a contract or not, is still extortion. Extortion coupled with shady business ethics is worse.
@ Bak, good luck if you do file suite. Verizon has more money than you could fill your house with, and the courts favor the rich. I'm sure Verizon's army of lawyers are well aware of this.
A couple of hours past 30 days is past 30 days. The contract is simple you have 30 days to port out, anything beyond that and you are resonsible for the service. I am sure you knew prior to the 30th day that you weren't keeping the service but you wanted to get free service from Verizon Wireless just for a little longer. Fact is you were beyond the 30 day and therefore didn't qualify for the Test Drive and by the way port out requests are initated by the provider you are switching to (T-Mobile) not the one you are with.
misleading and false information
Verizon FiOS became available in our neighborhood during May 2009. A representative of Verizon walked our neighborhood door to door to take orders. I placed an order with him for the Double Freedom package – FiOS TV Extreme HD and Internet for $79.99 per month, plus the Multi Room DVR. The Multi Room DVR provides DVR functionality from 1 MRDVR to 2 designated SD for $19.99 per month. I asked if this included everything needed to get TV into all 3 rooms and he replied YES. He called a representative of Verizon to check my credit and the representative on the phone agreed that I would get TV in 3 rooms for $19.99. BEWARE! First of all, the Multi Room DVR service is not even available in our neighborhood. I found this out only during installation. Nor does the Multi Room DVR include the necessary equipment to get TV service in the additional rooms. They installed an “unexpected” 2 additional basic boxes at $143.76 per year. The agreement made on my sales order form for the Multi Room DVR system was not honored. Verizon said I was misquoted. You, as a potential customer, need to know the truth of this misleading and false information that can be given by the Verizon representatives. Terry Parten
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a verizon bundle with directv through Verizon. Then later they got their own TV department and keep asking me to change to FIO to save money. Even after they heard the plans I had with directv, they were sure that they can save me a lot of money to switch to Fio. On Nov/ 09, I've finally decide to check it out and went to a Verizon store at the Towne Center in Cerritos.
One of the agent at that store showed me the plans and price and I've decided to get FioTV because what it showed really was cheaper than what I've had.
I've asked him if the price stays the same permanently, he checked his computer and told me that he doesn't show anything else and it'd be the same. Never told me about any promotion period or any other charges in the future.
After couple of month, I've noticed that the bills are going higher than usual.
Called the billing center and found out there were 2 promotional deals!
So after 6 month from the day I got the Fio, price will be close or more than what I had with directv. (and I had better programs) I've asked for the manager and they said that they'd call me in 24 hrs. Hours later someone called me from Verizon and if I don't have any proof that the agent promised me those then there isn't anything they can't do but she said she'd give me $20 off for 12month out of "GENEROSITY!"
She also said that they sent Emails and letter about promotion deal which I never received. When I asked her the date they sent, told me the system says that they didn't sent any emails. An ABSURDITY!
verizon claims they can't disconnect my phone
After using verizon wireless for the past 10 years, I recently switched to a prepaid phone (Tracfone). I rarely use my phone and didn't want the monthly bills anymore. After having my number ported to Tracfone, I called Verizon Wireless to have my service disconnected. After 30 minutes of trying to get my service terminated he came to the conclusion that he...
Read full complaint and 23 commentsspeed 1/2 of cable and missrepresented
Verizon promises speeds of up to 5 X faster than cable. This is not true. They only deliver the bandwidth into the house. The speed inthe house is not their problem. This is what I was told after months of trying it. So I cancelled it and got Cablevision back in. Then I got a $200 Cancellation charge! What a rip off. Sorry I tried it! They know it is slower in practive and admit it to you! They have the worst customer service in the world. They will not give you a complaint number. They transfer you all over the place for hours before they will let you speak to the correct department. Then if it is a complain they say someone will call you back in a few days.
The complaint has been investigated and resolved to the customer’s satisfaction.
over billing/ bad contract
Verizon over billed me and I cut my service off with in the correct date, I was issue a free router and I turned that in. Now verizon want to charge me 400.00 for a router that I return if I do not get the UPS receipt and I call and fax the copy but they said they do not have it. This happen a year ago now and they are trying to make my credit bad. I will go to court before I let them have their way. The BBB would not do anything to help me. Verizon is terrible and I will not recommend them to any. They wireless service is worst than their FIOS, they do not treat their customers fair at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Someone warned me before I order FIOS. I didn't listen now I'm learning the hard way. They say $99 but every month it end up being $200. are more. I should of stuck with Direct T.V. much cheaper not fair at all the rich get richer and the poor get poorer thanks verizon... After this contract is up Verizon will be loosing a long time customer so long verizon.
billing charge
Oct. 25, 2008 I called to cancel the telephone and internet service. I rec'd several statements since then. I rec'd a statement dated 11/7/08 in the amt. of $53.22 (period 10/26-11/24/08) I paid that amt. I rec'd a statement date 11/25/-8 in the amt. of $52.26(period 11/19-12/18/08). I called and spoke to Ms. Thigpen in the solutions dept. #[protected]...
Read full complaintovercharging and invalid early termination fees)
I signed up for Verizon FIOS (Internet, TV, Phone ) which started on Sept 12, 2008 for $79/month with free installation. Called on Oct 10, 2008 to cancel because unhappy with service. Was told that no early term fee would be charged since I called within 30 days. Set end date for 10/18 when Verizon would release my phone # for new provider to start Called on 10/18 to confirm end of service
Called on 10/20 to confirm end of service and returning 3 boxes and modem on 10/25
10/25 Returned equipment 3 boxes 1 Modem to Freedhold store and have receipt and confirmed over phone .Received final bill late nov/dec $+ 256 and -$88,
Called 2 times in dec to get -88 credit applied and paid. No help
In Jan -88 was being reduced incorrectly $-44
Called Jan to get issue resolved. Bounced around, was told that they would resolve the problem on their side and set the proper service end date 10/20/08.
Called in Feb and was waiting for Supervisor call return
Feb 20 bill had had early term fee which is incorrect. Called Early March and discussed all of above with customer service who said it would be resolve in the next bill. Verizon stop sending bills and sent my account to a collection agency. I have spent hrs on the phone 2 - 3 times a month being bounced from customer service [protected]) to VERIZON FIOS [protected]) to FINANCIAL [protected] . They never resolved or returned my call. They advertise $64.99 and $79 a month and hit you up with installation, activation and prorated fees on your 1st bill. I had service for 1 month and 1 week at $79 a month how does that add up to $256
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Unhappy With Verizon,
You rock, I respect your stamina in dealing with this kind of a company! Your saga is unfortunately very similar and brings me back to my dealing with MCI which slammed me and which is now merged with Verizon. It is also bears a similarity to my recent victimization by this company. Verizon is one of those companies that are checked only by the law, have no compassion for people, and have making money in the short to medium range term as their highest priority to the exclusion of everything else.
Unfortunately, there is so far nothing that can be done "like it ought to be done" to this kind of a company! Instead, Verizon's toll on society has to run its course. However, there in comes the value of the internet, consumers' freedom to write and post their abysmal experiences with these kinds of companies, and eventually Class Action. MCI was chopped off at the knees for what it did to 100's of thousands in the 1990's. And especially the power of these sites.
Here are all the complaints against Verizon on [redacted]
/URL removed/?q5=verizon&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!
Here is one victimized Verizon consumer who took matters into his own hands:
http://www.verizonpathetic.com
verizon = vindictive, dishonest, and dirty
Verizon Pen
500 Technology Dr
Weldon Spring, MO 63304
This company everyone knows as "Verizon" sent a bill to my address for a phone line that was not mine. I notified them that this was a very serious error. I did not hear from then again for two months after which they had sent a bill much larger than the first bill. I then received a bill from a collection agency! What kind of company is THAT out of touch with its own operations that it sends errant bills and does not even correct the errors?! After I received the bill from the collection agency, I disputed the debt, since one has 30 days to dispute a debt in case it is bad, and I also sent a copy to the BBB. Within a week, Verizon submitted a near duplicate entry to my credit report. That is absolutely outrageous! Submitting knowingly false data to someone's credit report because they complain to the Better Business Bureau. That is so unlawful it is a joke.
Verizon, it is so unsurprising that you and MCI are now one. You will no doubt lie, cheat and steal from many more consumers than MCI did alone, but you will likely suffer many more class action suits against you, as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
pay at www.verizon.com/payfinal bill. enter acct number then do not add the letter thats at the end of your acct number, hopefully they ll update your credit report after u pay.
i was on the phone with them for 4 hrs before i was given this info.
i was just on the phone with them for 4 hours getting transfered to each rep in the verizon company. i was given my full acct number and was told to pay it online at www.verizon.com/payfinalbill.
enter your acct number dont type any letters only numbers, then hopefully they ll report the paymt to the credit beurs.
good luck.
Verizon is a total waste of consumer space. Their employees are the most unhappy, miserable, and rude people I have ever encountered in a corporation of this kind. The company practices are worthy of indictment at every turn.
Hey Verizon - we don't care that you are powerful - treating people they way you do is absolutely wrong - and that goes for consumers and employees, as my friend seriously had post traumatic stress after working there for the few months she did before quitting and taking a position at a firm where she can feel good about what she does and not horrible for what Verizon requires its workers to do to people . . . lie, cheat, send bills for services that were knowingly never provided - and now we see with this comment - for ACCOUNTS that were never even created by the consumer. . . although that is totally not surprising to me!
horrible equipment/terrible customer service
Verizon wireless has apparently gotten too big for their britches.
"america's most reliable network" is a joke.
There is nothing "reliable" about them.
They will not stand behind faulty equipment.
How can you get to their reliable network if the equipment won't function?
Customer service - good luck
Awful customer service
As soon as my contract is up, I am not going back to verizon
America's most unreliable, disrespectful, uncaring
Network
The complaint has been investigated and resolved to the customer’s satisfaction.
My familly and i have been with Verizon Wireless for 6+ years, and has never encountered a problem with them.
Guess you just had bad luck.
I called and complained to Verizon that I was getting dropped calls (ironically in front of a Verizon store) which they claim they would reimburse the call which they never did. I have trouble with the quality of sound from my phone in the car (On Star), discovered that the service is from Verizon, that explains that.
"Can you hear me" is something I used to say all the time to the person I was speaking to because of poor quality connection.
Of all the cellphone companies available, Verizon has the highest fee's and the worst customer service.
I found the service to be so terrible that it was worth paying the penalty rather than be miserable for 2 years.
gross over billing
I signed up for the Verizon Fios bundle in November of 2008 and my first bill was to be $69.00 plus fees and taxes totaling to about $104.00. My first bill was $265. Verizon has overbilled me $30 to $50 on every bill since then and calling them is very difficult as they are only open for calls from 9AM to 5PM when most people are at work. I have called several times and could not get through because it was busy for hours. I have spent over an hour on the phone with them several times with very little results. I know that they are doing the same thing to most of my neighbors also but they just pay the bill because they can’t spend the time to fix Verizon’s problem. I truly believe that this is criminal behavior and that a class action suit would be less than deserving but I would love to join such a suit all the same. I am desperate to find someone who can help to get them to honor my contract. They seem to be doing this to most of their customers now. How long can they continue to do this?
Sincerely,
Ken S.
Email: [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Ken, I'm sorry to hear about your problems with Verizon. To that point, I thought I'd add that there's a new blog called http://www.fixmycellbill.blogspot.com/ that constantly tracks new ways to cut wireless costs and exposes shady billing practices utilized by the cell phone companies. Also, check out the consumer advocacy website where I (admittedly) work, http://www.fixmycellbill.com, that slashes the average cell bill by 22 percent. Through the site, which is powered by a company called Validas, we have currently audited over 26, 000 cell lines and have saved consumers over $5 million off their wireless bills. You can see Validas in the national news media, most recently on Good Morning America at http://www.abcnews.go.com/GMA/MakeMoney/story?id=7640149&page=1.
Good luck on optimizing your Verizon rates.
Dylan
the phone doesn't work after the rain
After all the rain yesterday my home telephone does not work. No dial tone, no nothing. My cell phone number is: [protected] I called Verizon from my cell phone this morning, but no help offered. I'm reporting this problem. Thank you.
Read full complaintspying and harassment for third parties
I am being harassed by verizon dsl employees.
The verizon managers are in collusion with two of the most prominent universities in philadelphia.in essence, they spy on the personal dsl accounts of university employees and employees of other companies.
Officially: verizon, as a company, will deny this. See their privacy statements. But
The truth is:
Yes, verizon employees will spy on anyone's dsl account activities for third parties. They do this especially in philadelphia — and they get away with it.
Verizon's "plausible denial" defense makes them impervious to culpability.
Verizon dsl customers: beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well I am being spied on and harssed in a variety of ways and yes I have Verizon DSL, it is the audio frequency harassment that is slanderous that has been the cause of many damages including huan trafficking and homelessness. I am very lucky to have a computer. So they are guilty of higher degree crimes than just spying. No I can't get people to admit officially yet almost 20 years of damaging harassment. Probably for what they would face. Still I am suffering from the damages they ahve imposed today. I have informed the FCC and the F.B.I. the F.T.C and the CIA as well as a U.S. Enbasy, still nothing but a childish harssment is what me and my family are enduring. They have caused irrepairable damages.I am still trying to get them to cease, yes they are insidious. I am harassed in public as well, a very rude aspect of these attackes who have lessend or discarded their values to pester people or steal information. Loren Andrew Clay.
great company/great commission
Trg is a great company to work for.. Offers great commission.. The key to success is you have to work... I have worked here a year and I could not go to another company and make the money I make here. But remember you can never make everyone happy.
GREAT MONEY!
The complaint has been investigated and resolved to the customer’s satisfaction.
ovex pays better then trg
trg do pay handsome money but not as good as some of their competitors are giving. we are living in the third world so if we get like above 50k we are happy but look at the earnings that we make for the company if in US u give that kind of business to the company and they pay u this what here our employers are paying. employee can sue his employer for it
Hmmmmm that's funny that you say that, TRG employee!
You fit right in with the liars and TRG affiliates. I would like to know how people like you and most of the TRG staff sleep at night? It's sure going to be a Merry Christmas for half of my coworkers that they forced out and then the other half waiting who are waiting for their turn to be forced to resign.
no order confirmation ever
I ordered a combination Fios/Telephone service in March and have not yet received a confirmation of my contract, The length of it, the price etc. Only what I have to pay in case I cancel earlier than the 2 years.
There is no way of contacting anybody. After being transferred to various divisions, when you ask for a supervisor, you get disconnected. And it takes 1-2 hours on the phone.
It's like trying to contact the big unknown "Wizzard of Oz".
If they change their terms I have nothing to protect me, but if I get out sooner, I will be charged $100.- or more.
Oma
The complaint has been investigated and resolved to the customer’s satisfaction.
misprinted ad
Ever since Idearc Media started printing the Verizon Phone listings the problems started. Idearc misprinted my business phone number. The number they published turned out to be a non-working number. I lost 80% of my business. Idearc offered no apology and little resolution. Their resolution was a 15% compensation of the advertising bill and $250 toward an enhanced add the next year. In the mean time with an 80% drop in revenue in a very competitive business they expect me to pay my annual bill of $25, 000.00.
A more productive and professional response would be something like,
lets all cut our losses and work on getting both our businesses and reputations back on track. This would be the direction any small business owner would take. No wonder Idearc is in Chapter 11.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry to inform you that Idearc is the same company as Verizon Information Services & GTE.
I speak from experience because I am a former employee and I lived through all of the changing of the guards.
The unfortunate thing is that it has gotten worst.
If you want to know the truth about it the reason they became Idearc is because Verizon Corp didn't want to be associated with them anymore because of their bad business practices. They couldn't fine a buyer so the kick them out of the family to stand on their own.
They are the worst company I ever worked for in my life. They remind me of Enron.
Can't wait til they bust hell wide open.
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com
Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your Contact Number:
Best time to call you:
E-mail address:
Brief Complaint Description:
I can not comprehend that a business can expect to be compensated for such negligence. Accountability? Have they heard of proofreaders? What business are they in? Isn't this what they do?
I have had a similar experience, although not quite as costly. I signed up for superpage advertising via a phone solicitor. Although their own third party verification tape clearly identifies our company name, they listed us as another name.
We started receiving mail to our address with an almost fictitious sounding name. The mail was discarded as junk mail. We did not receive the contract due to the fact that it was also sent to this fictitious sounding name and that it was from Idearc and not superpages as we would have thought. We were months into this advertising before we noticed the problem.
Our business was listed correctly for 1 out of the four months of which I am more than willing to pay for. It seems that it is standard protocol to offer a 25% credit for the misspelling of the name. The billing reps can not seem to think outside the box or they do not have permission to do so and can not connect you with anyone who does. The name was not simply misspelled, it was not even close to our actual business name. I am not and will not pay for their negligence and neither should you.
I think as small business owners, we know what it takes to stay in business...customer service needs to come first or we have no business. Why is this "Big corporation" any different? They have no problem sticking it to the small business owners, yet they are "restructuring" their company by filing Chapter 11 and seeking to renege on legitimate debts incurred by Idearc themselves. It is no wonder that we as a country are in such a sad state of affairs with companies like this behind the wheel.
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