The complaint has been investigated and
resolved to the customer's satisfactionResolved Velas Vallarta Timeshare Sales — Timeshare Scam - Doug Lockett
resolved to the customer's satisfaction
Doug Lockett, Sales Manager for Velas Vallarta Timeshare Sales...1
"If you could buy a timeshare at Velas Vallarta that would cost you ZERO dollars, would you be interested..." was Lockett's opening line.
Lockett made false promises during a sales presentation:
1. Selling our existing timeshare:
we said we would not be interested in buying "another" timeshare at Velas Vallarta since we already had one in Florida - Sheraton Vistana.
The Promise: Lockett offered to sell our timeshare in Florida to a Mexican national who he claims needs to buy a timeshare (e.g. needed to have title to a US property) in order to gain entry into the U.S. He made a phone call to a broker, and the price he quoted us for our week in Sheraton Vistana timeshare was in the range of $17-20K.
The truth: There was no guaranteed "sale" arrangement, he was just handing us off to a U.S. based timeshare resale company. We had to assume the risk, and the sales fee, up front.
It was a carefully orchestrated sales presentation designed to make us believe Velas Vallarta was taking our property in Florida, and selling it to a Mexican national. The proceeds in the range of $17-20K would be applied to the Velas Vallarta timeshare sale. More weeks were added to the deal, and the weeks would be rented out, paying for the entire deal.
2. Renting out our weeks:
The Promise: Lockett said he could easily rent out timeshare weeks, and needed our weeks, due to high demand from company offsite meetings, etc. at Velas Vallarta. He said renting out our weeks would easily pay for the price of the timeshare.
The truth: There was no contract guaranteeing the rental of our weeks at Velas Vallarta.
Lockett and Velas Vallarta are very smooth. Watch out, they are NOT on the level...!