The complaint has been investigated and
resolved to the customer's satisfactionResolved Velas Vallarta — Timeshare Scam
resolved to the customer's satisfaction
Beware! I also experienced this unconscionable timeshare scam at Velas Vallarta. The sales representative, Ken Waller, told me that Velas would take a trade-in of a timeshare I owned at a different resort to offset the purchase of a Velas upgrade from a studio unit to a one bedroom. He was essentially offering me the same amount for my other timeshare that I would be spending on the upgrade and closing costs. Mr. Waller referred me to Sierra Rentals and Resales for the closing services.
When I sat down to sign the upgrade documents, I could find no mention of the trade-in in the documents. I asked Mr. Waller why the trade-in was not in the documents and he told me that it would be on a separate document and that I would receive the confirmation of the purchase before I left. He said he expected the fax very shortly. I told him that my purchase of an upgrade was based on the trade-in and I would not be doing it otherwise. After signing the contract, I was ushered downstairs into the lobby. Mr. Waller came into the lobby with what he told me was my trade-in/purchase confirmation from Sierra and put it in my sales folder.
When I looked at this document after returning home, it stated the trade-in timeshare was being accepted into a listing inventory. The forms Sierra Rentals e-mailed were also not the closing documents I expected and appeared to be for the purpose of listing the timeshare for resale or rental. There had been absolutely no mention of listing the other timeshare for resale or rental in our discussion. Any discussion was solely about the trade-in to Velas. I did not sign these documents and requested the correct closing documents from Sierra Rentals and Resales. Sierra was unresponsive to e-mails and the customer service person from Velas acted as if Velas knew nothing about the trade-in. He stated that the issue was with Sierra. They said they had no copy of the fax from Sierra in their file. That was when I realized this was all a fraud!
When I asked Mr. Waller about a cancellation period before signing the documents, he told me that no cancellations were allowed on upgrades. This was an outright lie as I later found that Mexican law requires a 5 day cancellation period. This also applies to upgrades.
Velas Vallarta started calling about monthly payments for the timeshare and I refused to pay any more to the resort when they were not acknowledging the trade-in. I gave Velas ample opportunity to follow through with either their purchase of my other timeshare or the cancellation of my membership upgrade and the refund of my deposit which amounted to over $7000. They have not done so. Velas recently notified me that my contract was being cancelled.
Please do not do business with this company. Their lies and deceptive practices are plausible enough to believe. The resort appears to be upstanding on the surface and it can be very deceiving. Stay away!
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