Vanguard
reviews & complaints

For the past two days I have been trying to get through regarding the transfer of money from one account to another that doesn't seem to have occurred. On the first day I waited for a half hour on the phone for 35 minutes without getting through and then tried again later with the same result. Then today I left my name and number to receive a return phone call and never got one.
It is unacceptable not to be able to contact someone for help
If this continues I will have to look for another company to handle my accounts.
Joshua Markel

On 11/23/2021 purchased $7000.00 (limit for my age) in mutual funds online, Vanguard showed a purchase of $14, 000.00 for my Roth IRA Brokerage Account, so I call Vanguard immediately to clarify my purchase was for just $7000.00, after being put on hold for 36 min. the representative confirmed my buy was for $7000.00.
On 11/24/2021 I received an email stating I don't have enough money to pay for a recent trade. I looked up my account and Vanguard shows I tried to purchase $14, 000.00. I called Vanguard immediately to cancel the $7000.00 overbuy and the representative stated I did make the buy at $14000.00 and would not cancel the additional amount.

November 3, 2021 - Contacted Vanguard on November 2, 2021 by phone to make a Roth distribution from my 401(k) and to consolidate my IRA Roth accounts.

Ridiculous round about way to talk to a human. The new CEO comes on the phone and always says there is a long wait time. Once in a while, you can choose to have them call you back and then you have to wait around. I started calling on Monday, November 1 and could reach no one.

Now keep in mind, I have close to $3, 000, 000 in assets in this company but they cannot provide me with a human to talk to.

Finally, reached a somewhat knowledgeable person after calling numerous numbers who agreed to do a distribution from my I 401(k) and then a number of transfers from one IRA Roth to Another Roth IRA to consolidate.

BUT, he got one of the transfers wrong so without explanation, Vanguard just did not do it.

So I spent more than 5 hours on November 3 trying to correct their mistake. I was on hold for more than one hour after being "moved up". When I did talk to someone, they had to forward me to another so I was on hold for more time. Finally got it resolved but this is unacceptable.

Either Vanguard has to provide more phone service to individuals or I am going to Fidelity.

We are not all computer savvy plus they offer no real on-line help that could walk you through what you can and cannot do online. They used to insist that most of my transactions were accomplished through paper snail mail procedures. Now they are all about online but provide no real guidance on what you can and cannot do online.

I am very close to leaving them after 30 years (3 decades) of believing they cared about me and my investments.

Very disappointed customer.

Vanguard is stealing money from me.
During the difficult time of losing my husband, they misguided me on filling out forms to transfer my deceased husband's assets into my own IRA. I have been trying since June 2021, to get this account set up properly, they've made incorrect changes and I can't get a human being on the phone that is able to help. Every phone call involves a minimum of a 1 hour wait (the option that states you can receive a call back - is not true, I've tried it many times and did not receive any call backs). When I finally get a person, they don't know how to help, and transfer me, where I wait almost an hour again, and then I've been disconnected.
They sent me a letter that I can set up an online account and it won't work as "I'm not found in their system"
I need these funds to survive, and no one calls back and no one knows how to help.

I have tried for more than 3 hours on Friday afternoon (Oct 15th) and for nearly 4 hours on Monday a(Oct 18th) fternoon EST, till 5:00pm. The music keeps on. No indication of how much time to wait and no possibility of getting call back. This was not the case in earlier time prior to Oct 15th. There is no message of their phone contact system being down

Vanguard required me to change my Prime Money Market Fund to a Vanguard Cash Reserve Money Market Fund. As a result, unknown to me, there are no check writing options in the Cash Reserve Fund and my Prime checks are no longer honored.
I found this out after I put a deposit on a car and the Prime check was not not accepted. To Vanguards credit they did send me a message just in time today as I was going to pick up the car tomorrow a 100 miles away.
I, of course, quickly called the dealer to try to explain why the check bounced.
I have not bounced a check in 50 years! I did call Vanguard and was told that Vanguard did nor have checking on the cash fund they required me to move my funds from my Prime account. Because of the time I had to pay $10 to have an electronic transfer to have the funds in my local bank by tomorrow. If I bounced a check for the full amount I would no longer be your customer. Not sure what I will do now.

Approximately 3 weeks ago I sent in the required paper work to transfer my TR Price brokerage account and my wife's brokerage account to our joint Vanguard account. On three different occasions during this period I called Vanguard to check on my request. A recording noted I had an outstanding request and transferred me to a Mr. Eanoti's voice mail. None of my messages to him resulted in a return call.
Today I managed to talk with a person in your "Onboarding" department who tried to help me but indicated that things were backed up as a result of Covid . He could not even tell me if the paperwork had arrived.
My experience with Vanguard has me questioning my decision to move my investment to you company.
I request that someone with the status to accomplish something call me and advise as to what is happening
Thank you
Hubert Speckard [protected] [protected]@msn.com

I contacted Vanguard by phone today, 1/21/21, about a UGTM account I have had for years. I am the custodian and I requested them to change the delivery of statements from hard copy via USPS to an email delivery. I was told the account did not qualify for email delivery due to some vague regulation, despite that their website does specifically state that the custodian may change this feature.

I asked for the representatives' information but he denied providing that to me again quoting their regulations.

Due to this being a financial holding, I am unable to provide any specific account numbers or details. My email contact is [protected]@outlook.com

A difficult, weeks-long battle betw Computershare & Vanguard led to a compassionless, absurdly rude Vanguard rep, Meghan, scolding me about providing a wrong address (it was correct- minus the 4 digit zip code extension THEY added).
I said ‘that was pretty shi**ty'. She said because I used profanity she'd end the call. I said ‘see ya!'

I went to a doctor Monday, May 18 with a severe spider bite. My upper arm was so red, swollen, & a huge green hole in the center. The doctor gave me instructions to build my immune system by eating broccoli, beans, & drinking green tea. He said it was an ant bite & gave me topical creams & claratin. I had to go to another doctor to get anti-biotics. If a doc can't tell an ant bite from wood recluse maybe he shouldn't be a doctor!