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Gate.io Profile

Gate.io

www.gate.io

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1.0

Overall reputation rating based on reviews and complaints

Gate.io earns a 1.0-star rating from 3 reviews and 2 complaints, indicating that most cryptocurrency traders are dissatisfied with trading platform.

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Latest Reviews and Complaints

ComplaintsBoard
K
12:15 am UTC
New complaint
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Gate.io Crypto exchange refusing to follow court order

KAILASA was defrauded of approximately USD 91,000 in gold bought to be offered to the Deities in a Hindu temple. Chief Magistrate ’s Court in Uganda has ordered the scammers’ accounts frozen and a full refund, including damages — yet three months on, the crypto company Gate.io continues to evade the court order and the money is still unrecovered. Meanwhile...

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ComplaintsBoard
T
1:24 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
New review

Gate.io Taobot (alpha) scam

Gate.io’s response to my Taobot (Alpha) issue has been consistently unacceptable. Nearly 3 months ago, I bought extra tokens to meet their changing minimum sell quantities, yet consistently since then, the required amount kept jumping from hundreds to thousands, and now the sell button is completely unresponsive. When I asked for my money back, support repeated the same “low liquidity / Alpha risk” script and refused any compensation or concrete solution, despite months of detailed tickets. Their recent reply to my public reviews was just more of the same. In my view this is bad‑faith treatment of small investors and I strongly advise avoiding Gate.io.

Recommendation: Avoid Gate.io

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3 Gate.io Reviews

ComplaintsBoard
M
7:14 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I sent Gate.io a transfer of 2,716.4667 XRP where one digit of the Memo tag was wrongly entered. Gate’s response in March,2024 that after I provided evidence Gate could credit the XRP. Complied with Gate’s needs but XRP not credited. Gate eventually responded that they had returned the XRP to Binance , though not to my account but to Binance exchange. In...

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ComplaintsBoard
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Gate.io Gate.io locked my BTC and ETH and the customer service did nothing about it

I bought some amount of Btc and Eth from them and some other tokens. It took over a week before the deposit reflected on my account. That was after incessant emails I kept sending to the customer service. Then I tried to send the coins out to another wallet, they wouldn't let me or even trade my coins so it was basically stuck in there with nothing to do with it, only useful to the company. I had to speak to Thevaultechteam to help me out, a team of blockchain experts I spoke with through telegram who had successfully helped other victims. Stay away from Gate, they are organized fraudsters.

Recommendation: Speak to vaultechservices@protonmail.com to recover your locked funds

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2 Gate.io Complaints

ComplaintsBoard
K
12:35 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Gateıo bot işlemi açtım bot askıya alındı işlem sonlandırıldı yazıyor.firma önce mobil programdan değilde web den düzeltin dedi.sonra kendileri 1 gün boyunca düzeltmeye devam ettiler.duzeltemeyince botta hata yok dediler.fakat bot sonlandı diyor ama işlemi kapatamıyorum.zarar az iken kapatmalarını söyledim kapatamıyoruz dediler sonra yüzde yüzden fazla...

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Is Gate.io Legit?

Gate.io earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Gate.io to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Gate.io is known for their high standards and safety. If you're thinking about dealing with Gate.io, it's wise to check how they handle complaints.

Gate.io has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gate.io has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gate.io you are considering visiting, which is associated with Gate.io, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Gate.io website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Adult content may be available on gate.io. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Gate.io protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
  • We conducted a search on social media and found several negative reviews related to Gate.io. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Gate.io complaints: history and resolution overview

Gate.io has received 2 complaints on ComplaintsBoard. The first reported case, Gate.io locked my BTC and ETH and the customer service did nothing about it, was published on Nov 28, 2023, and the most recent complaint, Crypto exchange refusing to follow court order, was posted on Jul 12, 2026.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 2 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2026