The complaint has been investigated and
resolved to the customer's satisfactionResolved Valvoline Instant Oil Change — Bad service
resolved to the customer's satisfaction
My fianc©, Michael, went to Valvoline to get his oil changed at 449 Connecticut Ave. Norwalk, CT 06854 on Saturday June 28, 2008. After the technician was done with his oil change the technician had trouble closing his hood. He began fiddling with the latch with a screwdriver and spraying some grease on the latch to help close it. After he got the hood to close the technician said nothing about the car being unsafe to drive. Mike has never had any problems closing his hood.
Mike then left Valvoline and drove down the Merritt/Hutchinson parkway to Mamaroneck. When he got off the highway his hood flew open. Luckily, he did not hit anything and his windshield did not break. He pulled over and called AAA. Mike had to wait 3 1/2 hours for AAA to come tow his car back to Norwalk, CT. While Mike waited for AAA to come he called Valvoline and spoke to the Service Center Manager, Nick Nichols. He apologized for what happened and told Mike to get an estimate for the damages and bring it into the store.
On Monday I took Mikes car into two body shops and received two estimates for the damages. I drove over to Valvoline with the estimates. Nick Nichols was not there, so I spoke to whoever was in charge (I dont remember his name). I gave the man the two estimates and said, Here are the estimates I got, but I would be happy to go anywhere you would like to get Michaels car fixed. This supervisor got Nick on the phone to speak to me. Over the phone Nick said to me, I spoke to my supervisor, Todd Cooper, who said we are not responsible for what happened. If you have a problem with this, take it up with Todd.
I tried calling Todd Copper [protected]) at least six times with no response. The last time I called, the woman who answered the phone told Daisy, If Todd has not returned your phone call, he is not planning on it. The last message I left to Todd said I was filing a complaint with the Department of Consumer Protection. As of July 17, 2008 Todd Cooper has not returned our phone calls.
Consumers should know that Valvoline does not take responsibility for closing your hood properly after an oil change. If Mike was on the highway when his hood flew open he could have been killed. If there is any more information you need please contact me at Daisykummer AT yahoo.com.
Thank you in advance for your help in this matter
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