Value Village / Savers
reviews and complaints

I have shopped your stores for many years and am now boycotting your business. Years ago your reward program gave 30% off $100 purchase. You then changed it to 20% a $30 purchase. Now, 100 points gets you a $1 "reward". This is 1%. Really? Not only that, but a previous 20% reward I had in your system was removed after I asked the clerk if there was an expiry date on that to which I was told, no. I could use it any time. You pay almost nothing for the items you sell, and your prices for anything with a name brand or quality is getting ridiculously expensive. You pay far more for the implementation of your "rewards" program than you offer customers for shopping there. Corporate greed at it's finest. Just found out you are owned by Mal wart, (I do not shop there either). I will be letting everyone I know, to donate, shop at any other thrift shop. Saw a crappy electric guitar with a cool mural paint job, and the store priced it at $249. I let the manager know that many music stores sell a starter guitar(better than this one) with practice Amp, tuner, strap, cord, warranty and a return policy for about the same money. $279. She told me that she could not drop the price. To which I said, I am not buying it, I was trying to ensure some uninformed customer was not ripped off. I would have priced at $100 maximum. Not happy with your business practices and will not be a customer in the future.

While in Value Village Fredericton, Nb Canada. I was told by "Alyssa" very rudely on July 28 10:30 am, to put a mask on. I complied and said sorry. And as she walked away she mattered "[censored]" under her breath. I said "excuse me?" But she just pretended not to hear me. I was furious and left without altercation. I will never be back.

Went to the Timmins location drop off Center. There was a signage saying to wait and someone will come out and help unload your donations. Well I waited and no one came. I even rang the fell for service and still no one came. Believe me I didn't want to leave my donation bags but after all the hassle it took to put in my car, I didn't feel like bringing them back home so I unloaded myself. It was difficult for me as I have a disability. I will definitely think twice in donating at this location again.

There used to be about 8 change rooms in the Brantford, Ontario Value Village. Now there are none. You can't tell if clothes fit until you get home. They have a 'return policy' but you then have to troop all the way back to the Brantford outlet, which for me is cross-town

I filed for a claim that went through Service Canada a few months ago, maybe around November, and once it started getting processed Service Canada told me that they couldnt proceed with my application beacuse my record of employment wasnt there. This was odd since I hadn't been with the company since July so they should have had ample time to submit my ROE. So I contacted their HR (what they call Peoples Services) and told them the issue and they said they already submitted it. My Record of Employment continued to not be in the system and I both called and emailed about the issue and they either would said it's already been submitted so theres no issue, ot that they would look into it. Eventually I couldnt even get into contact with anyone because my emails would go unanswered and I couldnt get through to someone when I called HR again. Service Canada had me explain the situation to them, and said that they would take over contacting Value Village to get my ROE. After a few weeks, I was informed by the woman working on my claim at Service Canada that Value Village still hadn't submitted it and would not give her a straight answer about the issue when talking to her. I am stuck, I tried to send a complaint about it to Customer Care and they redirected me back to People Services, which is the department ignoring my emails and calls and claiming they submitted by ROE when both me and Service Canada can see it hasnt been submitted. This whole thing has caused me great stress, and I just want them at this point to be held accountable for not doing something I assumed they were required to do.

I'm a regular customer, I really think it's unprofessional the way the Manager Simone talk to manager's l and to his employees. I over heard him saying that employees are not aloud to warm up there food little early. This how your General Manager talk to his Employees and Manager. It's like going back to salvey day. I bet they don't get paid enough to be treated that way. On top that y'all have the store open doing this Covuid-19. Y'all don't give a damn about the employees. Will close it and give paid them while they are out

Dear Sir / Madame.
I turn to you with the request for help.

I and my wife we are clients of the " Value Village Store " for a long time. We are donating a very large number of items. On the street where we live, our neighbors know that every used item has to be donated to
the " Value Village Store ".

We live close to the " Value Village Store " in Newmarket
(130 Davis Dr. Newmarket, ON L3Y 2N1. ) We have met many friends in this store.

Recently, the store had changed . The management, without any consultation with the clients had decided to install the metal post on
the " shopping card ". This installation was done in order to prevent
the " shopping card " to be taken out.

Few days ago we ( I and my wife ) had made visit to the " Value Village Store " in Newmarket. To our absolute surprise after payment we could not take the " shopping card " out to the car. We have purchased large number of items. 4 large shopping bags were full with the different products. I am disable and me and my wife were forced to take these shopping bags in our hands and stepped out from the store toward our car. I was shocked that the basic attribute of shopping i.e. the " shopping card "was denied from us. After all this trip to the car my wife had to be taken to the hospital with the pain in her arm.

Our friends are shocked as well. It is unacceptable to make this kind of decision without to think about as - disable pensioners! One of the clients of " Value Village Store " with whom we have become friends, Michael, told me that he left the store without anything ( no purchases ) because for him was just impossible to bring to the car without
the " shopping card " all these items that he wanted to purchase.

More than 67 % of the clients of the " Value Village Store " are pensioners. For them the inability to use the " shopping card " is a hardship which they do not deserved . What was the reason for this decision i.e. to prevent to take the " shopping card " out of the store? What the pensioners will do? Some times the disable clients are using the " shopping card " as a support at the time walk toward the car.

As well I would like to get compensation from the store for the injury that my wife had sustained as a result of inability to use the " shopping card ". In addition we would like to reverse the decision to install the metal poles on the " shopping card ".

In order to help you Sir/Madame to conduct the requested above investigation, we, disable and pensioners- clients of the " Value Village Store " in Newmarket can start the signing process in the social media : the poll against the policy of the mentioned above store that directed against disable and old Citizens.

Thank you.

Waiting for your response.

Please, send your response to this e-mailing address : [protected]@mail.ru ONLY.

P.S. :
1. As well I am asking for your suggestions regarding the compensation
( see the appropriate paragraph above ).
2. Please, confirm this communication.

Dear Sir/Madam,

I am one of your regular customer visiting Value Village closest to my residence at 45, Woodbine Downs Blvd, Etobicoke.
I had to write to you to bring it to your attention the problem I faced yesterday, Sep. 19, 2019 in exchanging item. The item was Wireless Keyboard together with Mouse priced at $6.99 that I bought from your another location at 2975 Bovaird Drive East, Brampton on Sep.13, 2019 . I had to exchange it as I saw the Mouse attached to it was not working. So I went to Woodbine Downs Blvd for an exchange. But to my dismay the Manager by the name of Mr. Azam refused to exchange it saying the items can only be verified by the store from where I brought it and asked me to take it to the same location for exchange. I had to tell him that in my 2 years of visits to the store it never happened that the items that are exchangeable refused for exchange. So this is something weird that I am hearing from him. For your information the store at Bovaird Drive is far from my residence. There I go rarely to drop my Wife for work.

My question is why your customers has to go though such hassles and problems by your inexperienced Managers or the people you put them in authority who don't know the exchange policy?

Could you please look into the matter and Train your Managers so that they don't harass your customers.

Thank you,

Jeevan Karkera
Jeevan.[protected]@gmail.com

I am shopping in the store, amd everytime i shop there Nina who is the Production Manager of that branch always yelling at me to go away and yelling.
I am a former employee there who has a good record and left because of my other job.
I always drop there to buy something and everytime i am there, everynones saying Hi to me.
But everytime Nina see me she always yelling at me in her high tone to go away.
I ama costumer now and even if i am still an employee she doesnt have the right to do that to anyone.
I would like an answer or action for what she did to me. Yesterday and today is the worse.

Our store in Waterdown was visited by the head of value village ontario. I cannot remember his name but I'm sure you know who I'm referring to. While at our store we was on his phone and I overheard him make homophobic comments about one of our employees. One of our wonderful male employees wears a dress to work. I heard the man referring to him as a [censored] and how he is sick of the freaks that work here. This is totally unacceptable. I remember he had a Scottish flag 🏴󠁧󠁢󠁳󠁣󠁴󠁿 logo on his iPhone. I am going to pursue this and use this complaint as a reference starting point so please make sure you follow up on this. Thank you

I am an employee at Value Village savers in Brooklyn Park Maryland there has been no Air conditioning for at least a year and it is 90° outside and 130° inside there have been a lot of complaints and nothing has been fixed its very hot and people are getting sick from the heat just being inside of the building and it's not comfortable for us employees to be working in this environment