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Value Village / Savers
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Value Village / Savers
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41 complaints
2 resolved 39 unresolved
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M
8:45 pm EDT

Value Village / Savers - Management

I'm a regular customer, I really think it's unprofessional the way the Manager Simone talk to manager's l and to his employees. I over heard him saying that employees are not aloud to warm up there food little early. This how your General Manager talk to his Employees and Manager. It's like going back to salvey day. I bet they don't get paid enough to be treated that way. On top that y'all have the store open doing this Covuid-19. Y'all don't give a damn about the employees. Will close it and give paid them while they are out

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L
9:56 pm EST
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I had my brand new baby he was 2weeks old and I thought to go shopping for him at value village I shop here because I ama single mother and I can afford it here rather then department stores. The issue Iam so upset about is I was shopping and my son was sleeping and the manager who was a short heavy set woman and a small east Indian manager was working...

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J
6:03 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, I'd like to formally complain about the management at one of your Value Village locations - located at 2506 Hampshire Gate, Oakville Ontario. I recently started working at this location on December 2nd, 2019. I was forced to quit in less than 3 days of employment due to the extremely unwelcoming and inappropriate actions of the...

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B
11:05 am EDT
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Dear sir or madam, I bought it on sunday 27 october 2019, cost 27.99 plus tax and witch broom with 3.99 $ plus tax, I went to return it on 31/10/2019, they don't have return policy they only have exchange even for new times. Before I go there I read the receipt it says I can exchange within a week that is why I went today but they said I cant exchange...

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P
1:13 pm EDT

Value Village / Savers - [protected]@mail. ru

Dear Sir / Madame.
I turn to you with the request for help.

I and my wife we are clients of the " Value Village Store " for a long time. We are donating a very large number of items. On the street where we live, our neighbors know that every used item has to be donated to
the " Value Village Store ".

We live close to the " Value Village Store " in Newmarket
(130 Davis Dr. Newmarket, ON L3Y 2N1. ) We have met many friends in this store.

Recently, the store had changed . The management, without any consultation with the clients had decided to install the metal post on
the " shopping card ". This installation was done in order to prevent
the " shopping card " to be taken out.

Few days ago we ( I and my wife ) had made visit to the " Value Village Store " in Newmarket. To our absolute surprise after payment we could not take the " shopping card " out to the car. We have purchased large number of items. 4 large shopping bags were full with the different products. I am disable and me and my wife were forced to take these shopping bags in our hands and stepped out from the store toward our car. I was shocked that the basic attribute of shopping i.e. the " shopping card "was denied from us. After all this trip to the car my wife had to be taken to the hospital with the pain in her arm.

Our friends are shocked as well. It is unacceptable to make this kind of decision without to think about as - disable pensioners! One of the clients of " Value Village Store " with whom we have become friends, Michael, told me that he left the store without anything ( no purchases ) because for him was just impossible to bring to the car without
the " shopping card " all these items that he wanted to purchase.

More than 67 % of the clients of the " Value Village Store " are pensioners. For them the inability to use the " shopping card " is a hardship which they do not deserved . What was the reason for this decision i.e. to prevent to take the " shopping card " out of the store? What the pensioners will do? Some times the disable clients are using the " shopping card " as a support at the time walk toward the car.

As well I would like to get compensation from the store for the injury that my wife had sustained as a result of inability to use the " shopping card ". In addition we would like to reverse the decision to install the metal poles on the " shopping card ".

In order to help you Sir/Madame to conduct the requested above investigation, we, disable and pensioners- clients of the " Value Village Store " in Newmarket can start the signing process in the social media : the poll against the policy of the mentioned above store that directed against disable and old Citizens.

Thank you.

Waiting for your response.

Please, send your response to this e-mailing address : [protected]@mail.ru ONLY.

P.S. :
1. As well I am asking for your suggestions regarding the compensation
( see the appropriate paragraph above ).
2. Please, confirm this communication.

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J
11:42 pm EDT

Value Village / Savers - exchange complaint

Dear Sir/Madam,

I am one of your regular customer visiting Value Village closest to my residence at 45, Woodbine Downs Blvd, Etobicoke.
I had to write to you to bring it to your attention the problem I faced yesterday, Sep. 19, 2019 in exchanging item. The item was Wireless Keyboard together with Mouse priced at $6.99 that I bought from your another location at 2975 Bovaird Drive East, Brampton on Sep.13, 2019 . I had to exchange it as I saw the Mouse attached to it was not working. So I went to Woodbine Downs Blvd for an exchange. But to my dismay the Manager by the name of Mr. Azam refused to exchange it saying the items can only be verified by the store from where I brought it and asked me to take it to the same location for exchange. I had to tell him that in my 2 years of visits to the store it never happened that the items that are exchangeable refused for exchange. So this is something weird that I am hearing from him. For your information the store at Bovaird Drive is far from my residence. There I go rarely to drop my Wife for work.

My question is why your customers has to go though such hassles and problems by your inexperienced Managers or the people you put them in authority who don't know the exchange policy?

Could you please look into the matter and Train your Managers so that they don't harass your customers.

Thank you,

Jeevan Karkera
Jeevan.[protected]@gmail.com

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A
6:22 pm EDT
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I am shopping in the store, amd everytime i shop there Nina who is the Production Manager of that branch always yelling at me to go away and yelling. I am a former employee there who has a good record and left because of my other job. I always drop there to buy something and everytime i am there, everynones saying Hi to me. But everytime Nina see me she...

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8:44 pm EDT
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Our store in Waterdown was visited by the head of value village ontario. I cannot remember his name but I'm sure you know who I'm referring to. While at our store we was on his phone and I overheard him make homophobic comments about one of our employees. One of our wonderful male employees wears a dress to work. I heard the man referring to him as a [censored]...

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K
8:12 pm EDT
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To Whom This May Concern; I am very sadden by the service that was received by both managers on Thursday July 11, 2019, more so by your manager Dee who obviously she was not given a last name by her parents. I will never patronize any Value Village due to the tone Mrs. Dee and Mr. Anthony has display, I will rather travel 30 miles away to Park Avenue Thrift...

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A
12:45 pm EDT

Value Village / Savers - no ac!

I am an employee at Value Village savers in Brooklyn Park Maryland there has been no Air conditioning for at least a year and it is 90° outside and 130° inside there have been a lot of complaints and nothing has been fixed its very hot and people are getting sick from the heat just being inside of the building and it's not comfortable for us employees to be working in this environment

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J
9:39 am EDT
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On Thursday, May 30, 2019 at approximately 10:50am I was checking out. I had filled my cart with all of the bigger mason jars a basket that didn't have a price and a 6 inch ceramic vase that was cracked I was planning on using for a house plant… When I got into the line I asked the gal for a price on the basket. Everything else had tags on it. The vase wa...

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11:21 am EDT
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Bought April 9, 2019, 11.23 am. - exchange attempt on April 14, 2019, at 12: 15 am, Sunday. Denied exchange of the dress with the subject of tag had been removed from the dress. There a proper tag, the proper receipt; I had been "interrogated" by 2 African Ladies, they stopped me for about 10 more minutes, make to wait, and keep telling me in my face that...

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K
9:27 pm EST
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I was embarrassed and kicked out of the store today because tags were missing on some clothes I had tried on about 30 minutes earlier. The store manager told me it was "improper shopping" and that I couldn't make any purchases! These tags were not removed by me at all! And I had handed them directly to this women, Lisa Laforest, once I was done trying them...

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G
2:21 pm EST
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As I am an avid customer of the Value Village near Danforth and Woodbine in Toronto Ontario Canada I am very disgusted in the price of used clothing and Goods there .today I had to question 3 managers as to why a pair of socks wool mid calf socks would be $6.99 .I find this unbelievable and how is it that a majority of the shoes there now or $17.99 I might...

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2:34 pm EDT
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On numerous occassions myself and other employees have approached our manager as we were instructed to when we have a job related issue. Unfortunately for the last few months our production supervisor as well as our overall store supervisor have been using mental tactics on longstanding employees to make them feel as if work as continuously never good...

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T
7:57 am EST
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Hello my name is Paige Anderson I visited the store for my second time in two days last night prior to that I came in and spend $100 on clothing for my daughter and ended up wanting to go back as we were checking out and about to pay they tell me only $37 went through of my roughly $120 order so I call my bank he tells me the funds are available but only 37...

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6:21 pm EDT
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I was trying on some shorts at the value village today. I had recently had surgery on my hip so I was crying from the pain of trying on the shorts. I had had a bloody nose just before I had come to shop and I had a few spots on my pants. An employee that I hadn't even talked to or Evan seen came up to me and treated me like I was a drug addict thief or...

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R
10:35 am EDT
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I am a dis-abled person who was in the store at queen st east in Toronto. I had request for some hel and on two different occasions I was discrimated against, by staff. On one day in particuliar I was in the store too shop like I always do and do not hesitate too spend large amounts of monies in the store. in the past month alone I have personally psent...

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11:34 am EDT
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On Saturday, Nov.6, 2010 around 4:00pm I went to Value Village in Forest Park, GA.30297. I found three items that I liked; a black jacket, a black Guess purse, and a tan and white Dior purse. I went to the cashier to check out and paid for my purchases using my Debit card and then proceeded to exit the store. As soon as I was walking toward the exit door...

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C
2:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Saturday, Nov.6, 2010 around 4:00pm I went to Value Village in Forest Park, GA.30297. I found three items that I liked; a black jacket, a black Guess purse, and a tan and white Dior purse. I went to the cashier to check out and paid for my purchases using my Debit card and then proceeded to exit the store. As soon as I was walking toward the exit door...

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+1 425 462 1515
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