Value Plus — Customer Service
I had trouble a few months back with their website. I had spoke with them about the use of credit cards. They stated they would begin accepting American. Express soon. This became an option on their website, but when I attempted to use an AMEX card it wouldn't accept it.. After numerous phone calls and emails it was determined that they would in fact not accept these cards even though the website claimed to. I went several weeks being unable to order. Finally I was able to order, using a different type of card. I logged in and a notice appeared stating I had not redeemed my welcome gift, after several months of this I clicked to accept it. Finally 6 months after submitting the form I was given, but not receiving anything else I email them. I was informed that I wasn't eligible for this. I explained I felt this was offered to compensation for my time and their lack of customer service, a retention incentive. Well they didn't feel the same and cancelled my membership with no explanation. Finally after several more emails I was given a reason... "Poor customer service". with this I must agree, it's been a nightmare, they charge my credit card and 10 or more days later they process my order. I will talk bad about them every chance I get and all those I recommended them to I will go back and explain what a mistake that was.