Value City Furniture review: Reclining couch

I bought a recliner set on November 21, 2001. It is the 6 piece power home theater recliner Newport. My invoice number is 673960. In February 2022 I had to submit a trouble ticket because the buttons fell off one of the recliners. We are still waiting almost three months later to get that fixed. Today (May 18th) the buttons fell off another recliner. With the $499 1 year limited pure promise warranty and taxes, the total came out to $4949.67.