Value City Furniture review: Delivery of Damaged Sofa and Love Seat

Purchased furniture from Value City June 2021 that was delivered late August 2021 DAMAGED. The delivery company guys took photos, I took photos of the damaged furniture and the gentlemen that delivered these items (love seat and sofa). I spoke with Fatima delivery guys "supervisor during delivery at which she informed me that she would share with Ashly Ayala (store manager) as convey by her delivery guys and my complaint. I called the store on the same day of delivery as the guys would not take the damage furniture back to the pick-up site. I called the spoke and spoke Ashley Ayala and was informed that I would receive a delivery of a replacement set, based on the "1 year store warranty." It has been 11 months of multiple emails and multiple, MULTIPLE phone conversations with various individuals including Ashley Ayala with nothing but lies regarding a resolution. Ashley Ayala has been frustrating in her lack of follow through, rude, unprofessional, sarcastic and unhelpful with follow through or a resolution. I have asked multiple employees including Ashley Ayala to have the store manager to have the store manager/owner to please contact me as Ashley displayed no interest or urgency in resolving this issue though 11 months post initial complaint. As a store manager I expected a call regarding my initial damaged delivery but when the new delivery of furniture that the delivery guys one opened up in the front of my yard was also damaged, Ashlye should have reached out as the professional she should be and addressed this issue, though this did not happen and I have been sending bi- weekly emails with excuses, lies and poor display of professionalism.

PLEASE help me resolve this. I am expecting Value City to pick up this damaged furniture, issue a store and delivery fee credit and this set was delivered damaged and an attempt to delivery damaged replacement of the same set is not acceptable! I am still awaiting a call from the store owner and an apology from Ashly Ayala. I am unable to upload my photos of the damaged though I have plenty. Please have the store owner call me (Jacquelin Stanton) Thank you