VacationPlay.comnot receiving the credit for the hotel stay at $99

M Sep 07, 2018

I was told I would receive my $99 credit for the stay at hilton head, sc and only be responsible for the taxes. I tried calling and spoke with 'jennifer' and she did not listen to the whole conversation which was supposedly recorded because it was - as she stated - "over 30 minutes long". This service is extremely poor and if I knew I would actually have to pay for my visit, I would have selected a better hotel. Park lane hotel & suites needs extreme improvements in their rooms. The beautiful lobby is deceiving. The air conditioning was leaking all over the counter and did not even work at the top floor where the bedroom was. The toilet overflowed and there was mold in view. The room was extremely disappointing and although vacationplay's tour of their own premises was nice, you can forget about me purchasing anything in the future as you did not honor the credit of the stay.

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