The complaint has been investigated and
resolved to the customer's satisfactionResolved USPS — stolen mail
resolved to the customer's satisfaction
The date is off it was some time ago, but the more I think about what happened to us the madder I get..A Friend of mine took me to a Xena Convention for my Birthday..while there we obtained about $100 in Xena merchandise each..since there was so much we were afraid to try to take it with us on our fights so we packed everything up and shipped it to my address..we got delivery confirmation and ins...the day it was suppose to arrive (my Friend had already gone back to Germany and I was suppose to send her her stuff via international mail..) I met the Carrier at the door she seemed shocked and handed me my package then hauled ### back to her mail jeep I immediately noticed my package was opened on one end and our stuff was missing..I chased behind her before she even got off the porch saying "excuse me..Mam..excuse me" I got to her before she could get in her jeep..I showed her my open package and the fact it was empty..she was soo fake in her shock it wasn't funny..she pretended to search the jeep I also looked..I told her there was 10 posters that cost $20 a piece..so that was $200 worth of merchandise that was missing..she told me she would do a search at the PO..then she left..I called the PO and lodged a complaint they informed me I needed to come in in person so the next day I did just that..I filed a complaint and also filed for ins. reimbursement..I was denied the ins. coverage because I didn't have any receipts..the next day I found a note in the mailbox from the Carrier assuring me my items would be found soon she practically promised it..I took it to the PO and showed it to the Clerk I also pointed out the tape on the mailing tube had been neatly removed it wasn't ripped off it was cut off with a knife or a pair of scisssors..I told her I felt the Carrier stole my posters because the tube was scanned prior to her receiving my package and it was not noted the tube was opened or the contents was missing..the Clerk agreed her note was suspicious and she kept the note to give to the Post Master General.. I also informed her of how the Carrier actually ran back to her jeep when I called out to her about my open package and my missing posters..Despite my complaints the Post Master General claims there is nothing he can do because there is no proof of the contents worth and no proof the carrier is guilty of theft..I and my Friend are out $200 because of a thieving Carrier and a Postal System which refused to do the right thing..I assure everyone that was the last time I used the Postal system for any type of shipping or delivery..I was living in Knoxville, TN at the zip code 37931..so if you live in Knoxville, TN and that is your zip code steer clear of Postal delivery!!
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