Direct Express review: Worst system ever

There were unauthorized charges on my card for over $350. I called and it took about half hour to get someone on the line and they canceled my card and told that I would have a new one in 2 weeks. I agreed to pay $14 to have it express mailed in 2-3 days. Then they transferred me to the fraud department and that took 15 minutes for someone to pickup. They took down the information and told me that they would mail me some documents. I received the card in 2 days but they would not activate it unless I emailed them a copy of my ID. It took them 58 minutes to pickup that call. After the email and a couple of days they let me activate my card. This took 37 minutes for someone to pickup that call. Then they had to transfer me to the fraud department to get the status of my claim. I held for 24 minutes until I had to be somewhere else. The customer service was never rude but they were not helpful either.