The complaint has been investigated and
resolved to the customer's satisfactionResolved USAA Insurance — rate increase
resolved to the customer's satisfaction
I have been insured by USAA Insurance for over 40 years with no accidents and no tickets of any kind. USAA just increased my vehicle insurance premium by 47% effective 1/1/2010. Their explanation is that they have decided to recalculate California premiums on the basis of their overall California loss experience – and not just on the drivers record or other use categories. Their notification came too late for me to find a new carrier but I certainly will before the next renewal date. They made a real stupid M.B.A. pricing micalculation.