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CB Banks US Bank Complaints #22-41
US Bank

US Bank review: Business account

N
Author of the review
7:22 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I started a small business about a year ago. I heard rave reviews about US Bank and the benefits of using them to handle my Small business account. From Day One, I was let down. The first check I deposited went through, appeared available on my account. As I was just starting out, I immediately spent a decent amount on supplies I needed and other business related expenses. To my shock and surprise, about 30 minutes later, my account showed a negative balance. I immediately called the bank. They stated that they decided to put a hold on my check and it would be available in 3 days. They did not mention this while I was just there opening my account. I did not spend the entire amount either. I had quite a bit left and did not understand the negative balance. From that day forward for some time, I was behind. As the money did reappear after 3 days nearly every check I deposited was put on hold. Some often would clear and then be pulled back. These were legitimate clients who had done business with this Bank for several years prior with the previous business owner as well as other services in the area so as far as their checks being under review so often was baffling. Now, this is the final straw. I deposited a check 2 days ago from a client I work for regularly and it was held. When it was released, my account reflected the balance. I then attempted to use Zelle to pay one of my workers as I had done previously and the payment would not go through with no explanation. I finally contacted customer service and they informed me that my account was under review for closure and my funds were frozen and I would have to go in and speak to a representative. I received no notice of this action and have done nothing illegal or even questionable to deserve this type of treatment. They made me feel like I am some undeserving criminal not worthy of their services. I am extremely disappointed and will go through every avenue I can to see to it that they do not treat other Small business owners the same way.

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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    Cincinnati Metro
    +1 (303) 585-8585
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    100%
    Confidence score
    Denver Metro
    +1 (414) 765-4636
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    Milwaukee Metro
    +1 (314) 425-2000
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    St. Louis Metro
    +1 (503) 401-9991
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    International Collect Calls
    +1 (800) 365-7772
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    Home Mortrage
    +1 (800) 242-1200
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    Existing Student Loans
    +1 (800) 285-8585
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    Lost & Stolen
    +1 (612) 659-2000
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    +1 (800) 872-2657
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    14%
    Confidence score
    Customer Support
    +1 (844) 266-5789
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    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 04, 2026
  7. View all US Bank contacts
US Bank Category
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