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CB Banks US Bank Complaints #22-41
US Bank

US Bank review: ATM Withheld cash, deducted from account

M
Author of the review
10:50 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On 11/23/2023 I used the ATM at the US Bank in LaPine, Oregon to withdraw $500 from my US Bank account. My card was accepted, funds withdrawn from my checking account. A message appeared "cash withheld due to hardware or account malfunction". I went into the branch immediately. I was told the ATM doesn't belong to the bank and it happens often. I have to dispute it. I asked for the manager, who was out. I called to dispute, was told to call back when it was no longer pending. I called the next day, was told it showed a glitch, and would take 10 days to respond, up to 45 days to resolve. Through no fault of mine, and a clear malfunction of the ATM I am without $500 that the bank clearly has and the ATM balances should clearly show.

Claimed loss: $500

Desired outcome: Please refund my account SOON.

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    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
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