UPS
reviews and complaints

Tracking #1zr7201y0397835451
Was delivered to wrong address and I never received my package. So I filed a "claim" but what is that gonna do? I still don't have my package and crazy as it sounds, but part of my order was delivered. By FedEx. Go figure! So now I have wasted 2 hours trying to figure out what happened and my job is delayed another week, after waiting 9 days to receive package! If there is any way to never use UPS again, please feel free to let me know how I can sign up for that!

After delivering a package sent to.our address, the driver drove off into our front lawn getting stuck. It was raining heavily and UPS sent a wrecker out to get the truck. During all this my front lawn has been torn up. The wrecker (employed by UPS)contacted his Superviser and told him of the damages. They said they'd fix it. After not hearing back I contacted them and they never filed a report. I filed a complaint and they said they'd get back and have not.

I live at 209 river road, Lisbon ct. I witnessed a ups truck across the street from my house, then I received a message that my package was delivered. I called the customer care center in bozrah, they informed me that they contacted the driver and he was supposed to come back and get the package to the correct address (which is clearly labeled). I never heard back from anyone that day, I tried calling back customer care the next day, and no luck, just busy signals for a while. I blame the driver for not paying attention to my address, the house he delivered to has an address on there mailbox as well. The driver needs to pay attention, it is not difficult to learn address locations, zero excuses. Fortunately the neighbor across the street was kind and honest and brought the package to me. The driver is very irresponsible and needs to be spoken to. Tracking number Iz81rf250345423362 to help with your investigation.

Hello!
I have ordered a goods from China and have contacted a shipping agency in China called"Shenzhen HXSTAR Technology Co., limited to send it to via UPS DDP. I have paid $106 for the express freight. Goods arrives at my country Angola, and UPS local office call me to get the invoice for the goods because it goes for the inspection and I have provided the invoice.

Today, they sent me an invoice to pay for customs clearance services for my goods, whose value is more than double the total value of my order, which is unacceptable!

I have paid a door to door service and now they request me payment that have paid already at the origin of the product.

Even if I have to pay customs taxes, how my invoice is $96 and customs taxes $222?

I have used UPS dood to door service and I have never experience this situation.

Now, my goods are stacked at airport facilities and no one wants to take responsability.

I request your resolution ASAP as I have my customers waiting for the goods they have paid for.

During the week of October 18 Amazon shipped 3 packages to me and claimed they were delivered. No way to contact local UPS. If they want to send a rep to my house i will let them review my security cameras to show they were never here. Amazon had to get involved and will credit my account. The amazon rep did a three way phone call with UPS and said they would open a ticket and have someone call me on the 23 of Oct. Guess what happened. Surprise they didn't call. ?

1Z91V5620330828249 1Z04803V0341357487 1Z81E2610335157541

I am writing in reference to the above mentioned claim number. I was told by customer support that I would receive an email with documents for me to send to ups claims. I did receive and I went in to upload the documents and received a message telling me that "document upload is not allowed due to the current status of the claim" —
I immediately contacted customer support and was told a claim representative would get in touch with me. This never happened. I am now on day 6 waiting. Customer support again told me I would hear from someone. This has not happened. I am upset. Ups literally destroyed a beautiful antique piece and now you're making me jump thru hoops to get this claim resolved. What is the problem?  
Tracking 1zn2f93t0307463039

Yr long issues with the delivery route driver including watching him throw packages, hearing him yell aloud about ups needing to impose weight and or package limits on people "who order the world and expect it brought to them" watching him spin out on our rural driveway spewing gravel, but never filed a complaint on him. Last Friday my handyman was accosted by the driver in full irate mode and when the handyman"talked back" the driver took of stating he would never deliver to us again. Monday, Tues, Wed, packages from Amazon subscribe and save began arriving but tracking from Amazon kept saying "delivery attempted, unable to complete" and "reciever requested package pickup". We are 47 miles from the nearest UPS facility and I run a daycare for medically needy children. I never spoke to the driver. He falsified the delivery statements and customer service apparently doesn't believe that I did not make the request to hold all my packages. It's insane and I cannot get any resolution, there was no attempt even at resolving with us what his issue is with our address or persons.

I live in a house with a picket-type fenced porch that adequately hides packages and additionally, in spring thru fall, there are tall, thick flowers further blocking the view, which are there right now, but the driver today has again chosen not to deliver my packages. This is a predominately African-American neighborhood, so I am left with only reason they won't deliver is because they are racist. Other UPS drivers will deliver here. I have lived here over three years and this keeps happening, but only with UPS. These racist delivery drivers are completely interfering with my health and income by not delivering or delivering to a pickup site. I am handicapped and have mobility issues and have subsequently had to let items be returned. And because I am handicapped, I can never get to the door before they leave. THIS IS VERY WRONG!

We usually have a regular driver that comes to pick up the packages and sometimes when he's off no one comes to pick them up.
For the past month the pick up is up to a week late and this obviously affects affects our business to a great extent.
Every time we call for a pick up a customer service representative sends a report but nothing gets resolved.

Rec'd shipment 10/12/21 at 2:30Pm. he went to wrong door. He had taken all but 1 pkg off handtruck. I ask him if he could slide the hand truck under the pkg & bring them just inside the other door appprox 15ft. He said "HE WAS NOT SUPPOSE TO GO IN IF THERE WAS A LOT OF PEOPLE". I do not consider 3 people alot of people. There was me.( I am 86 yr. old) and a lady that helps me with my disable son. So thats 3 people. the 4 cases weighted approx 12 to 15 lbs. the other 2 approx 5 lbs I did not ask him to come in, just put them inside the other door. dealing with UPS for 14 yrs with shipment, first encounter I have had. He was kinda rude.. It took us a little bit to get the pkg inside.
I know at this point, all deliver people are overworked, but a little kindness goes a long way Thank you... Anne Stone...1499 Rainey Rd, Macon, Ga. 31220'

I shipped an expensive ceiling fixture UPS 2 day Express. The fixture was packed carefully and had "Fragile" written on all sides of the box. The fixture arrived broken. Attempts to file a claim on line was unsuccessfully. Customer rep told me UPS would have to pick up the fixture in its original box. Instead of returning to the recipient with an explanation of what action they would take, they shipped the package back to me, this time totally smashed.
What recourse do I have?

Here is my latest UPS package being routed through Spartanburg (see routing info below). This is not atypical when a package goes through that facility - in the past year, I've had 4 or 5 packages get lost when going through that facility. My neighbors experience the same issues.

10/08/2021
11:26 A.M. On the Way
The package has been rescheduled for a future delivery date.
Spartanburg, SC, United States
09/28/2021
3:55 P.M. A claim has been issued to the sender for your package. Please contact the sender for more information.
Spartanburg, SC, United States
09/28/2021
3:45 P.M. We've begun an investigation to locate the package.
Spartanburg, SC, United States
09/27/2021
7:55 P.M. Due to operating conditions, your package may be delayed.
Spartanburg, SC, United States
09/27/2021
9:05 A.M. Processing at UPS Facility
Spartanburg, SC, United States
09/25/2021
7:55 A.M. Processing at UPS Facility
Spartanburg, SC, United States
09/21/2021
4:37 A.M. Arrived at Facility
Spartanburg, SC, United States
09/21/2021
3:05 A.M. Departed from Facility
West Columbia, SC, United States
09/20/2021
11:16 P.M. Arrived at Facility
West Columbia, SC, United States
09/20/2021
9:42 P.M. Departed from Facility
Summerville, SC, United States
09/20/2021
7:29 P.M. Shipped
Origin Scan
Summerville, SC, United States
09/20/2021
4:58 P.M. Label Created
Shipper created a label, UPS has not received the package yet.
United States

My UPS driver started dropping my packages off at the top of my driveway in the dirt. I've had one computer monitor arrive broken. He arrives later in the evening and some packages I have found in the dark. I have instructions to drop packages off at my front door. I have called UPS over 5 times and no one has contacted me.

I ordered clothing from ChicMe. I payed for 2day delivery. I received partial order on time. The order was split cause of the weight I believe. It's been two and a half weeks waiting on the rest of my order. I've been told there was a problem with the address first. (It's the same address the pants were delivered too, I have them on right now) Week one, on hold
I called and confirmed the address they already had. Week two No delivery. Call again last Monday explained it's not an apartment it's a house. I was told delivery would be in the morning. Still no delivery.
Called confirming delivery, this time I was told Wednesday (this was on Monday) Still today no delivery.
I had to remember (cause it's been so long) that this was originally one (1) order. I received part the order to this address. I'm wearing them.
Please explain.
I didn't mention the inconvenience this has created. I'm Moving. And you have over $500 of my belongings you won't deliver. (Keep in mind you delivered the $30 pants with no problem)
Looking for answers
Stacy Percell

I had the worst experience today with one of the ups drivers.. she turned up to pick a parcel up 3 days after the date given. I asked her to give me 5 minutes just to put item in box and she lost it. What makes you think I'm going to wait for you? I've got 100 jobs to do your bloody ignorant were her exact words. I was gobsmacked. You can say no but their is a way of saying it. Her behavior was rude intimidating and disgusting. I'm in shock at how she spoke and acted. Hopefully I never have to deal with this company again.

I am becoming more disappointed with the service provided by UPS. I missed a delivery on Friday which I admit. I had another 2 day delivery that was supposed to be delivered on Saturday as I sit a home waiting and tracking it on the UPS app I watched it change to a failed delivery attempt. This was a lie first of all I have cameras that cover my entire property so I assure you there was no delivery attempt made. So you pay for a two day shipment to only have a driver falsely and say the tried and didn't. I only wish that there was alternative for use consumers besides the two majors. I guess we have to return to regular mail. This is just Awful service.

I have waited for a shipment for 5 days. then I find out that the product was not picked up from the vendor. I have canceled the order with the vendor and am going to buy it locally. I am so pissed off at ups I can hardly speak. it is impossible to speak to someone, I tried for an hour your customer service is none existent. I will never use ups again and I will not buy from a vendor that uses ups and I will tell everyone i know to use fedex and never ups! I couldn't get the information that i needed, it took the vendor to fine out that the package wasn't even picked up. it only needs to travel 200 miles!
good by ups!

This complaint is in regard to the last of 3 separate incidents: the last occurrence starting 9/25/21 with online purchase through Best Buy. Initially received text, an email saying delivery estimate to arrive 9/30/2021.

On Wednesday, Sept. 22, received an email saying UPS update, that package would arrive Saturday, Sept.25th.

On Friday, Sept. 24th, received another email saying UPS update, that package would arrive the next day, Saturday, Sept.25th.

So I stayed home all day anticipating its arrival

Later, Saturday, I received a text from Best Buy that UPS couldn't deliver the package and would be routed to a nearby Access Point. NOW I HAVE TO DRIVE SOMEWHERE TO PICK UP MY PACKAGE! And the box had been beaten up! I'm truly hoping nothing was damaged!

So I called UPS, finally getting through to a human who said the driver told them, they couldn't deliver because no one was home when driver attempted to deliver. THIS WAS A BLANTANT LIE! I have a camera on my door, which shows no one came by to knock on my door.

Mind you, this is the 3rd time a UPS driver claims they couldn't deliver to my address because no one was home to answer. This is unacceptable! I've noticed on these occasions that when it gets late in the day, they won't deliver and lie about not being able to deliver.

Other delivery services have no problems delivering any order I make. Why does UPS have to be so trifling?

The only resolution is to have UPS stop lying about providing service!

Driving 45mph+ in a 30mph town of kent il 61044

Evidently UPS does not employee human beings as customer service representatives.

I shipped a package and requested that it be held at location if the recipients were not available at the time of delivery because of their very busy schedule. Instead, UPS made 3 delivery attempts and then notified me that the shipment was being immediately returned to me.

I attempted to call their customer service to see if there was something that could be done but found that UPS does everything it can to avoid any type of human interaction with its customers. Instead of employing humans as customer service reps, UPS only provides artificial intelligence with limited capabilities and provides no means of requesting to be connected to an actual human.

I will never ship with UPS again...NEVER!