SUBMIT A COMPLAINT

Unlimited Vacation Clubcancellation process

Went to a presentation @secrects Wild Montego Bay while celebrating my birthday which was only supposed to be their for a hour and a half ended up being there for 5 -51/2 hours had no intention of purchasing a membership but they get offering everything under the sun. I specially asked several times what was the cancellation policy and they answered every time you can cancel at anytime.Also asked if they had a headquarters in the US. What's told yes in Philadelphia. I relented and put money down and signed the contract A couple weeks after I got back I finally looked at the signed contract it was 45 pages that I received by e-mail. when the contract I signed was only 4 pages at the end of the presentation. I knew than that I had be scammed .I wrote a letter of cancellation and immediately faxed it to GSB in Miami. I want this membership cancelled and my Deposit refunded. I signed under false sale practices and was lied too repeatedly through this whole presentation. After finally reading through these 45 pages in small print it says you have 5 days to cancel. Was never told this was only told that I could cancel at any time again unethical sales practices.

  • Unlimited Vacation Club Customer Care's Response · Nov 13, 2019

    Good morning. Thank you for contacting UVC. We are sorry to hear that. To provide proper assistance, please send your member ID through dm/ inbox. We thank you in advance for your patience. GK

  • Updated by Debra66 · Nov 20, 2019

    Membership # SW1-006002

  • Unlimited Vacation Club Customer Care's Response · Nov 20, 2019

    Thank you very much for the information

    Good day. We have verified with the support team, please contact that means to support your request. GK

De
Nov 08, 2019

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