Uniters review: Buyer beware

On September 25, 2023 my husband and I purchased a Uniters Protection Plan #28627, plan type RG88.01 to accompany the purchase of a Loveseat with power.
WE paid $3299 for the loveseat and $469.99 for the protection plan.

Two years later - after watching the right side of the loveseat lose its shape and the right armrest -once rounded - now flat - we put in a claim.
After Uniters had us answer an inordinated amount of redundant questions, and submit multitude photos our claim was denied.

We have since had furniture repair company come in to repair the loveseat - at a cost to us of $450 dollars.

Our protection plan failed to protect us. We are beyond disappointed with this company - its inability to honor their plan - citing that "normal wear and tear is not covered". Additionally, it is impossible to speak to anyone - all our texts were met with more redundant questions and request for photos.

I wish we were forewarned about this company and its not protective protection plan.

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