United Services Automobile Association [USAA] Customer Service



9800 Fredericksburg Road
San Antonio
United States - 78288

Customer Support Phone Numbers

1800 531 8722(Customer Service) 1 1
+1 210 531 8722(Customer Service) 4 1
+1 800 472 8722(Individual Retirement Accounts) 1 3
+1 877 899 6325(Trust Services) 2 0
+1 800 258 4060(Real Estate Rewards Network Assistance) 1 0
+1 800 531 8555(Roadside Assistance) 1 0
+1 888 452 7754(Auto Glass Repair & Replacement) 1 0
+1 877 314 2255(Financial Planning) 1 0
+1 800 292 8294(Survivor Relations Team) 1 0
+1 210 456 6310(Accessibility) 1 2
+1 800 531 8877(Customer Service) 1 1
USAA Federal Savings Bank 
10750 McDermott Freeway, San Antonio, TX 78288-9876

USAA Investment Management Company 
P.O. Box 659453, San Antonio, TX 78265-9825

United Services Automobile Association [USAA] Complaints & Reviews

United Services Automobile Association [USAA] / credit card

Jun 19, 2019

Card card expires end of June 2019. Contacted USAA 2 weeks prior to leaving for a trip starting the end of May requesting new cards prior to leaving for trip. Never received the cards. Contacted USAA today because cards expires in a few days and they were no help. I think that it is time to...

USAA Bank / blocking account without notice

May 02, 2019

On saturday 4/25 my debit card was locked. I had been contacted by email the month before and was told that there was suspected faudulent activity. They were going to mail us new debit cards. I never received them. When I called, the address they sent the cards to was my daughter'...

United Services Automobile Association [USAA] / credit card service

May 01, 2019

I recently contacted USAA to remove myself from my ex-wife's credit card accounts, which are in her name and SSN (I'm just an authorized user). I was told you cannot do it without her contacting you or the representative recommended hiring a lawyer if she won't remove me. Are you kidding?...

United Services Automobile Association [USAA] / financial

Apr 26, 2019

Recently, my son and I were informed by USAA of a suspected data breach. They informed us via their inbox, in a message titled "Notification of New Debit Card", the information at the bottom of this message. I reached out to USAA to ascertain three items: Where was my data when it wa...

USAA Savings Bank / credit card division

Mar 13, 2019

It is impossible to talk to anyone who has half a brain in the credit card department. I has an issue with a dispute with a vendor upon which time I submitted over 40 pages for the credit card company to review and submit. Later found out that they did not even review or submit the...

United Services Automobile Association [USAA] / spamming

Feb 20, 2019

I have received hundreds of emails from USAA. I have deleted them, reported them, blocked them and even called the company on 2/19/19. These emails have been sent to the FTC and I have filed a report as well. I am not a member. Never have been. On the phone, they wanted my personal...

United Services Automobile Association [USAA] / usaa military affiliate visa & master credit cards

Jan 06, 2019

I had found out recently. My understanding in the year of 2014 of May that the banking products such as USAA Military Affiliate credit cards was not open to just to anyone to apply for the cards. USAA sends out invitations to the affiliate groups by mail to invite the members of the group...

United Services Automobile Association [USAA] / claims, customer service, electronic deposits, all equals time wasted

Nov 17, 2018

I have never been so disappointed overwhelmed and helpless. You have made something that wasnt my fault feel like its my fault. One of your insured parties hit my car, totaling it. Completely not my fault, this happened Oct 18 2018, your insured party even filed a claim on scene. I NEVER...

United Services Automobile Association [USAA] / "secured" credit card cancellation

Nov 05, 2018

I have had my secured credit card for about 3 yrs and just recently I have been going through major financial hardships and a divorce. Granted, I realize I was a few months behind, but being it was secured with my own money and the history on the account, should have accounted for...

United Services Automobile Association [USAA] / car loan

Oct 30, 2018

On 10/26/2018 I called USAA for a car loan and I was denied the loan due to insufficient credit. An hour later I received a call from a Marcos whom I believed to be from USAA telling me that he was going to help me raise my credit score so that I could get the car loan, we agreed to meet...

United Services Automobile Association [USAA] / mortgage

Oct 24, 2018

I and my ex-spouse own a home together which he lives in. We decided to refinance and sadly chose USAA (we are both long time members). Boy was THAT a mistake! This should have been relatively simple and straight-forward, but after providing all the initially requested information for both...

United Services Automobile Association [USAA] / auto insurnace

Oct 08, 2018

The worst service I have ever encountered! I got car insurance with usaa, from the start they had issues with my billing and they fixed it! Well all of sudden I had 639.87 come out of my account when normally my bill is 289.97. I called upset and had a rude costumer service agent p9761...

United Services Automobile Association [USAA] / unethical behavior and incompetent customer service when disputing debit transaction

Sep 16, 2018

I disputed a debit card transaction that occurred in February 2018 within the timeframe that USAA allows to dispute transactions. The transaction was with a "so called" plumber that, after attempting to fix a leaked I hired her to fix the leak occurred again and also happened in a second...

United Services Automobile Association [USAA] / insurance and banking - cancelled due to past felony (22 years ago)

Sep 14, 2018

Last week I was notified by USAA that they were terminating their 25 year relationship with me. I have had car insurance, renters insurance, checking, money market, car loans, and credit cards. All of that history is being wiped out. Their reason is that 22 years ago I got into trouble...

USAA / automobile insurance

Sep 13, 2018

I have been with USAA for 32 years. I have always used their automobile insurance and have had a few minor claims. After receiving flood damage to my beautiful new Dodge Challenger R/T I was told by the repair shop to make sure I used OEM parts to repair the car. He advised me to make sure...

United Services Automobile Association [USAA] / online access to all accounts

Aug 07, 2018

Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at and...

United Services Automobile Association [USAA] / service representatives and timely resolution of usaa responsible insurance claim

Aug 03, 2018

A USAA member hit my trailer 3 weeks ago. I contacted the agent immediately and they stated that it would be taken care of within days. It is now 3 weeks later and they still have not contacted the USAA member to resolve the accident. This is clearly unacceptable and after making several...

United Services Automobile Association [USAA] / banking

Jul 26, 2018

One definition of hell is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The large number of...

United Services Automobile Association [USAA] / car insurance

Jun 26, 2018

June 26, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018, my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No...

United Services Automobile Association [USAA] / loan customer service

Jun 17, 2018

For the past three days I have been thinking of using usaa for a car loan from a private seller. However, I have been misquoted on the interest rates 4 times, sent the wrong paperwork, told I checked the wrong bx that does not even exist on the loan app, told they needed to call the seller...

United Services Automobile Association [USAA] / banking

Jun 12, 2018

My deposit here worker compensation check like we had the last two months. Every time they put a hold over half the check for seven days. This cause problem in paying bills that we are accounting on the whole check being release. So I call twice to get the hold release because our...

United Services Automobile Association [USAA] / credit card / banking

Jun 10, 2018

On Saturday 8 June 2018 I was visiting Atlanta GA with my daughter to take her shopping to celebrate her high school graduation and starting college this fall. I was in the Apple Store to purchase a gift for my daughter and had my purchase declined (using my USAA credit card). I contacted...

United Services Automobile Association [USAA] / auto insurance

May 30, 2018

My brand new car was damaged by an insured of USAA 6/1/16. I have been trying to settle my diminished value claim but I keep getting stone walled by the adjuster. So I have requested contact with the CEO. Of course the adjuster is stone walling me on this as well. Time is running out...

United Services Automobile Association [USAA] / auto insurance customer service

May 29, 2018

I had an accident on 05/06/2018 and this has been the worst experience I've ever had with a car insurance company. Yes the prices may be lower, but it's not worth it at all. The first night, the tow truck company that is contracted with the company left me stranded on the highway after 2...

United Services Automobile Association [USAA] / survivors relations team

May 15, 2018

This team is specifically set up to help with banking after the loss of a loved one, however they created more problems and difficulties than they have solved. It took four attempts to get a Letter of Instruction completed following the directions of the USAA Survivors Relations Team...

USAA (United Services Automobile Association) / customer service

May 15, 2018

USAA customer service isn' is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25] Positive Reviews [4]...

USAA (United Services Automobile Association) / auto/injury claims and bank of america fraud processing/feedback/handling

Apr 27, 2018

Involved in an automobile accident on 6/16/2016. The claim was in late Sept. 2017. The claim check was mailed out to me and subsequently stolen and fraudulently cashed while being mailed to my bank for deposit. Once realizing this, I contacted my USSA claims agent and was initially told...

USAA (United Services Automobile Association) / credit card

Mar 19, 2018

I have been with USAA for over 10 years. I have had a USAA credit card for about 7 years.. my limit was 6000. Honestly the second month of having this card, I was at least 1000 from my credit limit and a year after that only within hundreds away from my limit. I admit I did not wise up and...

USAA (United Services Automobile Association) / credit card

Mar 13, 2018

I've been a member for 26 years. I have 2 checking accounts, my auto insurance and my home insurance through you. I did have a credit card which I recently paid off. Back in 2016 I had 2-3 credit card advances. I have continued to be charged every month for both interest on the advance and...

USAA (United Services Automobile Association) / online banking and insurance

Feb 03, 2018

Well, first of all every time I use my credit card in another state, it puts a lock on it. then when i call to unlock the stupid thing to put gas in my car, there are so many security measures that it takes an inordinate amount of time and self-defeating. there was a carefree attitude and...

USAA (United Services Automobile Association) / claims refund

Jan 29, 2018

Hi, Date of the accident : Jan 3rd 2018 Claim number: 034122004-3 My name is Tanu K and I am waiting for my total loss settlement amount since 2 weeks. I have already transferred the title and all important paper to USAA and still have not got the money in my account. I think it is unethical...

USAA (United Services Automobile Association) / false reports and customer negligence

Jan 15, 2018

Y'all are literally the WORST bank I have EVER banked with. In August last year, Evett in claims tried putting 50/50 blame on me and he person who hit me bc we were BOTH USAA customers, her words exactly. Had to call her supervisor and get a new claims adjuster and hey found we were NOT AT...

USAA (United Services Automobile Association) / auto insurance

Dec 18, 2017

On November 10, 2017, I canceled my auto and home owners' insurance policy with USAA. At the time we also canceled the auto draft associated with our insurance account. The auto draft came from our Checking account which is also with USAA. On December 14, 2017, without our permission, USAA...

USAA (United Services Automobile Association) / auto insurance

Dec 07, 2017

I had been a member of USAA since I was sixteen years old until I moved to Las Vegas where the rate was triple that of Colorado. I recently became a member of USAA again and it has been nothing but trouble. I had both auto insurance and renters insurance with you. I was told I needed to...

USAA (United Services Automobile Association) / auto claim

Dec 05, 2017

I was hit by usaa insured and my tail lights were knocked completely out on a 2013 jetta. I have been getting the run around about my repair!!! My car was completely WORKING before this accident. They are trying to say is not accident relateed. I recently found out that my tail lights are...

USAA (United Services Automobile Association) / auto insurance

Oct 31, 2017

My Vehicle was stolen on 9/27 Police recovered vehicle on 10/12 Usaa called for tow of my vehicle on 10/12 I have not touched the vehicle since before it was stolen on 9/27 Roadway towing mailed me a letter of impending lien sell of my vehicle 10/26 Usaa took my rental car away. I am...

USAA (United Services Automobile Association) / auto insurance

Oct 18, 2017

My wife and I were hit by an uninsured motorist. Our policy has medical, uninsured and underinsured coverage. My wife had severe head trauma, I had a concussion and what is commonly referred to as whiplash. USAAs response was to delay the medical payments more than 6 months after the...

USAA (United Services Automobile Association) / claims

Sep 20, 2017

I have been trying to settle my diminished value of my (then when their insured rear-ended my vehicle was brand new) they offered me $767. I have dealt with two different representative Melody Simmons and Angelica Leos. Well I have supplied them with two different appraisals (one even...

USAA (United Services Automobile Association) / auto insurance

Jun 15, 2017

The second time they pulled the old 'bait and switch' on me...this time they quoted me $390 on my insurance premium then autodrafted $494...Spent an hour on the results, no reasonable explanation, and refused to elevate the call to someone who could explain! Mr. Stuart Parker...

Submit a Complaint USAA (United Services Automobile Association) / your security is smoke and mirrors and a joke.

Jun 03, 2017

I can't get in to my account because your "new" security does not work. Have been lied to all the way up the line of representatives. None of my calls have been returned from a supervisor as they told it would.. Yesterday it took me 2 hours to get to a rep in security who gave me a...