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United Services Automobile Association [USAA] Customer Service



9800 Fredericksburg Road
San Antonio
United States - 78288

Customer Support Phone Numbers

1800 531 8722(Customer Service) 1 1
+1 210 531 8722(Customer Service) 4 1
+1 800 472 8722(Individual Retirement Accounts) 1 3
+1 877 899 6325(Trust Services) 2 0
+1 800 258 4060(Real Estate Rewards Network Assistance) 1 0
+1 800 531 8555(Roadside Assistance) 1 0
+1 888 452 7754(Auto Glass Repair & Replacement) 1 0
+1 877 314 2255(Financial Planning) 1 0
+1 800 292 8294(Survivor Relations Team) 1 0
+1 210 456 6310(Accessibility) 1 2
+1 800 531 8877(Customer Service) 1 1
USAA Federal Savings Bank 
10750 McDermott Freeway, San Antonio, TX 78288-9876

USAA Investment Management Company 
P.O. Box 659453, San Antonio, TX 78265-9825

United Services Automobile Association [USAA] Complaints & Reviews

USAA Savings Bank / credit card division

paul messina on Mar 13, 2019

It is impossible to talk to anyone who has half a brain in the credit card department. I has an issue with a dispute with a vendor upon which time I submitted over 40 pages for the credit card company to review and submit. Later found out that they did not even review or submit the...

United Services Automobile Association [USAA] / spamming

Romerose on Feb 20, 2019

I have received hundreds of emails from USAA. I have deleted them, reported them, blocked them and even called the company on 2/19/19. These emails have been sent to the FTC and I have filed a report as well. I am not a member. Never have been. On the phone, they wanted my personal...

United Services Automobile Association [USAA] / usaa military affiliate visa & master credit cards

Brenda20 on Jan 6, 2019

I had found out recently. My understanding in the year of 2014 of May that the banking products such as USAA Military Affiliate credit cards was not open to just to anyone to apply for the cards. USAA sends out invitations to the affiliate groups by mail to invite the members of the group...

United Services Automobile Association [USAA] / claims, customer service, electronic deposits, all equals time wasted

LizBeth27059 on Nov 17, 2018

I have never been so disappointed overwhelmed and helpless. You have made something that wasnt my fault feel like its my fault. One of your insured parties hit my car, totaling it. Completely not my fault, this happened Oct 18 2018, your insured party even filed a claim on scene. I NEVER...

United Services Automobile Association [USAA] / "secured" credit card cancellation

Daniel Gold on Nov 5, 2018

I have had my secured credit card for about 3 yrs and just recently I have been going through major financial hardships and a divorce. Granted, I realize I was a few months behind, but being it was secured with my own money and the history on the account, should have accounted for...

United Services Automobile Association [USAA] / car loan

Eileen78 on Oct 30, 2018

On 10/26/2018 I called USAA for a car loan and I was denied the loan due to insufficient credit. An hour later I received a call from a Marcos whom I believed to be from USAA telling me that he was going to help me raise my credit score so that I could get the car loan, we agreed to meet...

United Services Automobile Association [USAA] / mortgage

Elizabeth Calhoun on Oct 24, 2018

I and my ex-spouse own a home together which he lives in. We decided to refinance and sadly chose USAA (we are both long time members). Boy was THAT a mistake! This should have been relatively simple and straight-forward, but after providing all the initially requested information for both...

United Services Automobile Association [USAA] / auto insurnace

Whitney Lopeez on Oct 8, 2018

The worst service I have ever encountered! I got car insurance with usaa, from the start they had issues with my billing and they fixed it! Well all of sudden I had 639.87 come out of my account when normally my bill is 289.97. I called upset and had a rude costumer service agent p9761...

United Services Automobile Association [USAA] / unethical behavior and incompetent customer service when disputing debit transaction

purebluewater on Sep 16, 2018

I disputed a debit card transaction that occurred in February 2018 within the timeframe that USAA allows to dispute transactions. The transaction was with a "so called" plumber that, after attempting to fix a leaked I hired her to fix the leak occurred again and also happened in a second...

United Services Automobile Association [USAA] / insurance and banking - cancelled due to past felony (22 years ago)

NTe on Sep 14, 2018

Last week I was notified by USAA that they were terminating their 25 year relationship with me. I have had car insurance, renters insurance, checking, money market, car loans, and credit cards. All of that history is being wiped out. Their reason is that 22 years ago I got into trouble...

USAA / automobile insurance

Runner Brown on Sep 13, 2018

I have been with USAA for 32 years. I have always used their automobile insurance and have had a few minor claims. After receiving flood damage to my beautiful new Dodge Challenger R/T I was told by the repair shop to make sure I used OEM parts to repair the car. He advised me to make sure...

United Services Automobile Association [USAA] / online access to all accounts

AintGonnaTakeItNoMore on Aug 7, 2018

Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at and...

United Services Automobile Association [USAA] / service representatives and timely resolution of usaa responsible insurance claim

Grover8 on Aug 3, 2018

A USAA member hit my trailer 3 weeks ago. I contacted the agent immediately and they stated that it would be taken care of within days. It is now 3 weeks later and they still have not contacted the USAA member to resolve the accident. This is clearly unacceptable and after making several...

United Services Automobile Association [USAA] / banking

Angkor on Jul 26, 2018

One definition of hell is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The large number of...

United Services Automobile Association [USAA] / car insurance

Thomas Riley on Jun 26, 2018

June 26, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018, my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No...

United Services Automobile Association [USAA] / loan customer service

Marvin Patten on Jun 17, 2018

For the past three days I have been thinking of using usaa for a car loan from a private seller. However, I have been misquoted on the interest rates 4 times, sent the wrong paperwork, told I checked the wrong bx that does not even exist on the loan app, told they needed to call the seller...

United Services Automobile Association [USAA] / banking

Ray F. Crews III on Jun 12, 2018

My deposit here worker compensation check like we had the last two months. Every time they put a hold over half the check for seven days. This cause problem in paying bills that we are accounting on the whole check being release. So I call twice to get the hold release because our...

United Services Automobile Association [USAA] / credit card / banking

Kevin512M on Jun 10, 2018

On Saturday 8 June 2018 I was visiting Atlanta GA with my daughter to take her shopping to celebrate her high school graduation and starting college this fall. I was in the Apple Store to purchase a gift for my daughter and had my purchase declined (using my USAA credit card). I contacted...

United Services Automobile Association [USAA] / auto insurance

MicheleH on May 30, 2018

My brand new car was damaged by an insured of USAA 6/1/16. I have been trying to settle my diminished value claim but I keep getting stone walled by the adjuster. So I have requested contact with the CEO. Of course the adjuster is stone walling me on this as well. Time is running out...

United Services Automobile Association [USAA] / auto insurance customer service

Mzauthentic89 on May 29, 2018

I had an accident on 05/06/2018 and this has been the worst experience I've ever had with a car insurance company. Yes the prices may be lower, but it's not worth it at all. The first night, the tow truck company that is contracted with the company left me stranded on the highway after 2...