United Automobile Insurance Company [UAIC] review: will not honor claim 48

you should see the parillo family $40 million mansion in chicago...it is fabulous!...they contribute to political parties and actually flew the ex illinois governor ryan on their private jet to florida to see a basketball game, unfortunately he is now in jail for corruption and wow the patriarch's grandfather was al capones attorney at one time and a few years back had a short story written about their claims handling titled.."bad hands people", but stay at the dallas ritz carlton and im sure they dont think they are bad people.

I seriously don't understand how this company can continue to screw people over! Are they not held accountable to anyone? They have been reported numerous times yet nothing is ever done! I'm tired of these illegals being shielded by this company. If they don't have to follow our laws, then why should anyone else?

Also, the man who hit me, could not speak english and had a 30 day policy. This is a pattern. I am in houston. PLEASE FILE YOUR COMPLAINTS - I AM DOING MY PART TO TRY TO PREVENT MORE VICTIMS LIKE US.

Please report this company! they are getting away with crimes. I am victim as all of you are. I have reported them to TDI, BBB, ICE, TDI Fraud Claims, and about to contact the IRS Fraud division -

Join me and stop being a victim! i was rear ended at a red light! i was obeying the law - this company will not even talk to my eye-witnesses. They told me that "no matter what i do, they will deny my claim" - they told me that "they deny rear-end cases ALL OF THE TIME"

This is criminal

I was in a wreck October 23, 2008. At a stop light a car rear ended me hitting me into another car in front of me and then instead of hitting the brakes, the car behind me hit me again -TOTALLING my suv! Of course the person behind me had United Automobile Insurance and as you can imagine it is now February 15, 2009 and i am still waiting for my settlement check and my bodily injury check! The first month of my claim the Insurance company never contacted me and when we did finally get ahold of them they refused to take liability even though in the police report the car behind me admitted to hitting us and that they were not even paying attentin when the wreck occured! So UAI finally started to process our claim and told the body shop to go ahead and try to fix my car when the body shop originally told me it was beyond repair. Now UAI is trying to say that I told the body shop to start repairing my car. Even the body shop is arguing that I didnt tell them to start working on the car and that UAI told them to. The total damages to my car total over $8, 000 but they only want to give us half of that and give the other half to the body shop. I even got my insurance company (Allstate) involved and they got me a rental car for a month because UAI wouldnt pay for me a rental car. When discussing that I deserve the full amount my car is worth the woman that was in charge of my claim (Erica Subberath/Subberuth (check spelling for last name) starting laughing and cussing to my step father over the phone (the car was in his name). My mother contacted the Texas Board of Insurers and gave them our complaint and when United Automobile Insurance got contacted about it they completely lied about every detail of the claim and said that it was us that wasnt returning their phone calls and dragging our feet trying to resolve the claim! The body injury claim guy (Richard Green) that we were dealing with didnt call me for two and half months after the wreck. I was taken away in an ambulance from the wreck and they had no idea if i was alright or not, dead or alive.. and didnt seem too worried about finding out. I didnt have any broken bones or anything but it did keep me from working at my job for two weeks which is a big cut in my income being an independent college student. I had to have help getting up out of bed or getting into bed, standing up, getting dressed, etc.. because my body was so badly bruised and whiplashed. I FINALLY got my statement recorded with him two weeks ago on a monday which i was assured that i would hear back from Mr. Green at the end of the week but still, two weeks later going on three, have no heard back. I have left countless messages on Mr. Greens voicemail to contact me as soon as him can but still have heard nothing back.

We are finally going through our own insurance (Allstate) and they are going to take my car and giving me the full $8, 000 for the car, therefore United Automobile is going to have to pay the body shop whatever they owe them and still give me my bodily injury check.

If you have to deal with this company my heart goes out to you and buy lots of advil and maybe take up boxing or something to get all your anger out after having to talk to these incompetent claim adjusters!

Its going on four months now and im praying i dont have to deal with these people ever again! Please stay away from United Automobile Insurance!

i ABSOLUTELY agree!

I was in a car accident in January 08.

I was literally at a full stop to turn into my job's parking lot when I was hit.

This was my first car accident and damage didnt seem too bad, so we didnt call the police to file a report. (stupid me- first mistake!)
While we were looking over our damage, I got on the line with my insurance company and they took all her information. They told me they would be in touch with me.

Then, as I drove off I heard sccratching. When i got out of the car, I soon realized my muffler was dragging! I called her insurance company to tell them i needed them to get someone out there, since she had already assumed liability- THEY NEEDED TO FIX MY CAR!

A WHOLE WEEK PASSED BEFORE I HAD TO GO THROUGH MY OWN INSURANCE COMPANY TO GET RESULTS!

I had to get a rental car, and they agreed to reimburse me, again, because they assumed liability. I paid out of pocket because rental was not covered on my policy, and i have submited the reciept THREE times and have not even recieved NOT ONE phone call back! Maria (the claim adjuster) was either away from the desk or out of the office and nobody in the ENTIRE office could/ would help me! I left message, after message, after message. No call.

Needless to say, here we are a year later and I have not received any reimbursements or phone call for that matter.

STAY AWAY FROM THIS COMPANY AND HOPE TO GOD THAT YOU DON'T GET IN AN ACCIDENT WITH ONE OF THEIR "INSURED"!

FOR BETTER RESULTS, GO THROUGH YOUR OWN INSURANCE COMPANY AND LET THEM HANDLE IT! IF YOU DEPEND ON UNITED AUTO, YOU'LL WAIT FOREVER!

I'm going through a claim right now and rather than paying a couple hundred more dollars for dealer parts, I had to wait for the dealer to order cheaper parts from one of the insurance's after market parts vendors. It also took a full 5 business days for an adjuster to go out to the dealership, and there is no emergency number for weekends. I had my incident on a Sat night and had to wait till the following Monday to even file the claim. It's been 3 weeks and after fighting with the insurance because they didn't find everything wrong with the car the first 2 times that they went out, I am finally getting my car back. I am now in the process of switching insurances. I do not recommend this insurance to anyone that wants their car back within 3 weeks with no hassle.

I am having the same issue. Both of my vehicles were hit in my driveway on June 7, 2008 by a van load of illegal aliens from Honduras. I was watching television in my house and my wife and son were asleep. The brakes went out in their van and they thought my truck and SUV would be a good place to crash. The McKinney, Texas police department came to the scene and arrested the driver (no Texas Drivers License). I was assured by Captain Ron Jones of the McKinney PD that this van was insured at the time of the accident. The insurance company on the proof of insurance card was Auto Assurance Professionals in Irving, Texas. After numerous phone calls to get an adjuster out and numerous promises from Auto Assurance that they would pay the claim, nothing happened. I finally drove to the location, on August 18, 2008 and spoke to Maria. She stated that they do not pay claims and that I needed to contact United Automobile Insurance. Hogwash! This Auto Assurance Professionals business needs to be shut down! This is a place where illegals go to pay for one month of insurance in order to get proof of insurance for the annual Texas Vehicle Inspection Sticker.

I have been in contact with United Auto since August 21st. My claims adjuster is Maricella Martinez. Ms. Martinez is also stating that they need to investigate further and need to find out who is at fault. The police report clearly states who is at fault. She has also stated that they cannot get a statement from their insured. Well, ... it is very difficult to locate an illegal alien. Thus, insurance should not be written to illegal aliens.

Anyway, I finally had an adjuster from United Auto look at my truck yesterday and his estimate was half of what my insurance company (Farmers) and the body shop estimated. My SUV only needs $468.03 worth of work and United Auto is giving me the same $500.00 deductible story. The adjuster said he would have to get special approval to give an estimate on the SUV.

So, four months later and I am still trying to get my vehicles repaired...